2/10 Terrible
Thania
6 Mar 2026
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Thania
Stayed 5 nights in Feb 2026
Laguna Suites
Property class: 3
Photo gallery for Laguna Suites
Reviews
2.02.0 out of 10
Popular amenities
- Pool
- Breakfast included
- All-inclusive
- Spa
- Free Wi-Fi
- Restaurant
Explore the area
3 Pok-ta-pok, Cancun, QROO, 77500
- Cancun Golf Club at Pok Ta PokPlace, Cancun Golf Club at Pok Ta Pok3 min walk
- Tortuga BeachPlace, Tortuga Beach3 min drive
- Cancun Convention CenterPlace, Cancun Convention Center3 min drive
- Cancun, Quintana Roo (CUN-Cancun Intl.)Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)38 min drive
Room options
View all photos for Junior Suite
Junior Suite
- 42 sq m
- 1 bedroom
- Sleeps 4
- 2 Double Beds
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About the area
Cancun
An all-inclusive stay in Cancun awaits you at Laguna Suites by Club Sunset. Within a 20-minute stroll, you'll find popular places like West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Tortuga Beach. Highlights at this hotel include a restaurant, an outdoor swimming pool and free buffet breakfast. .At the hotel's own lounge bar, you can stop for a drink. Other amenities include free Wi-Fi in public areas and spa services. Each morning free breakfast is served. .Within a 30-minute walk of this 3-property class Zona Hotelera hotel, attractions include Cancun Convention Center and Forum Beach.
What's nearby
- Nichupté Lagoon - 2 min walk - 0.2 km
- Cancun Golf Club at Pok Ta Pok - 3 min walk - 0.3 km
- Tortuga Beach - 3 min drive - 2.1 km
- Cancun Convention Center - 3 min drive - 2.5 km
- Forum Beach - 4 min drive - 2.8 km
Getting around
- Cancun, Quintana Roo (CUN-Cancun Intl.) - 30 min drive
Restaurants
- Club InterContinental (Club Lounge) - 15 min walk
- Snack Grand Park - 9 min drive
- Flor De Sal - 8 min drive
- Campo de Golf Pok-Ta-Pok - 4 min walk
- The Lobster Dinner Cruise - 16 min walk
About this property
Laguna Suites
Laguna Suites by Club Sunset is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.
An outdoor pool, spa services, and concierge services are also featured at Laguna Suites by Club Sunset.
Smoking is allowed in designated areas at this 3-star Cancun hotel.
- 47 guestrooms or units
- Buffet breakfast (free)
- Front desk (24 hours)
- Concierge
- Smoking in designated areas
- Bar or lounge
- Dining venue
Laguna Suites by Club Sunset offers 47 air-conditioned accommodations with a safe and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
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Property amenities
Internet
- Available in some public areas: Free WiFi
Parking and transport
- Onsite parking options include a garage
Food and drink
- Free buffet breakfast available daily 7:00 AM to 11:00 AM
- A bar/lounge
- A restaurant
Things to do
- Outdoor pool
Family friendly
- Outdoor pool
Conveniences
- 24-hour front desk
Guest services
- Concierge services
- Housekeeping (daily)
Spa
- Massage
- Spa services
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- No lift
- Well-lit path to entrance
More
- Designated smoking areas
Room amenities
Bedroom
- Bedsheets provided
Bathroom
- Hair dryer
- Private bathroom
- Shampoo
- Shower
- Soap
- Toilet paper
- Towels provided
Entertainment
- 20-inch flat-screen TV
More
- Air conditioning
- Iron/ironing board
- Safe
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
- Pets and service animals are not allowed at Laguna Suites by Club Sunset
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
- Cots (infant beds) are not available.
Payment types
Important information
Fees
Guests will be asked to pay the following charges at the property:
- Administrative fee: USD 10 per accommodation, per night
- A damage deposit of USD 100 will be collected before check-in.
We've listed all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash.
We should mention
- Pets and service animals are not allowed on site.
Property is also known as
Laguna Suites By Sunset Cancun
Laguna Suites by Club Sunset Hotel
Laguna Suites by Club Sunset Cancun
Laguna Suites by Club Sunset Hotel Cancun
Laguna Suites by Club Sunset All Inclusive
Frequently asked questions
What is the cancellation policy at Laguna Suites by Club Sunset?
Laguna Suites by Club Sunset offers free cancellation on select room rates. Check out the cancellation policy for more info.
Are there any beaches close to Laguna Suites by Club Sunset?
Yep, Laguna Suites by Club Sunset is a short 20-minute walk from Tortuga Beach.
Is there a spa on site at Laguna Suites by Club Sunset?
There's no onsite spa, but this property does offer services like massages.
Does Laguna Suites by Club Sunset have a pool?
Laguna Suites by Club Sunset has an outdoor pool.
Does Laguna Suites by Club Sunset serve breakfast?
Yep, free buffet breakfast is on offer daily from 7:00 AM to 11:00 AM.
Is there a free airport shuttle available at Laguna Suites by Club Sunset?
No, Laguna Suites by Club Sunset does not offer an airport shuttle service.
Is there a bar or restaurant at Laguna Suites by Club Sunset?
Yep, they've got a lounge bar and an onsite restaurant.
What time are check-in & check-out at Laguna Suites by Club Sunset?
Check-in begins at 3:00 PM. Check-out time is 11:00 AM.
Are pets allowed at Laguna Suites by Club Sunset?
No, pets and service animals are not allowed.
Is there a golf course on site at Laguna Suites by Club Sunset?
There isn't one on site, but Cancun Golf Club at Pok Ta Pok is a short 3-minute walk away.
Laguna Suites Reviews
Reviews
2.0
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 0 out of 2 reviews
10 - Excellent
0
Rating 8 - Good. 0 out of 2 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 2 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 2 reviews
4 - Poor
0
Rating 2 - Terrible. 2 out of 2 reviews
2 - Terrible
2
2.0/10
Cleanliness
2.0/10
Staff & service
2.0/10
Amenities
2.0/10
Property conditions & facilities
Reviews
2/10 Terrible
Ramiro Martin
13 June 2023
Disliked: Cleanliness, staff & service
No quisieron resolver el tema de la reservación se negaron a ayudar y nos dijeron que no pueden hacer más por que Expedia no aviso ..
Ramiro Martin
Stayed 1 night in Jun 2023