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Hotel Imperial Laguna Faranda

3.0 star property
Lakefront hotel with free breakfast and 24-hour front desk

Photo gallery for Hotel Imperial Laguna Faranda

Outdoor pool, open 8:00 AM to 8:30 PM, pool loungers
Standard Room
Lake
Exterior
Front of property

Reviews

6.2 out of 10

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Breakfast included
  • Air conditioning
  • Parking included

Explore the area

View map
Calle Quetzal No.11, Km 7.5, Cancun, QROO, 77500
  • Place, Cancun Convention Center
    ‪17 min walk‬
  • Place, Tortuga Beach
    ‪19 min walk‬
  • Place, La Isla Shopping Mall
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Quadruple Room Superior

In-room safe, individually furnished, desk, blackout curtains

Quadruple Room Superior

  • 45 sq m
  • Sleeps 4

View all photos for Quadruple Room Standard

In-room safe, individually furnished, desk, blackout curtains

Quadruple Room Standard

  • 20 sq m
  • Sleeps 4

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Balcony
Individually furnished
Air conditioning
Free rollaway/extra beds
TV
Blackout curtains
Hairdryer
Private bathroom
  • 37 sq m
  • Golf view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Classic Room, Balcony, Lagoon View

Classic Room, Balcony, Lagoon View

Classic Room, Balcony, Lagoon View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Kitchenette
Fridge
TV
  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Cancun

At Hotel Imperial Laguna Faranda you'll be within a 20-minute stroll of Cancun Convention Center and Tortuga Beach. Highlights at this hotel include a restaurant, an outdoor swimming pool and free continental breakfast. .The fine-dining restaurant, La Palapa Belga, serves French cuisine and is open for dinner. Added amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning free breakfast is served. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 3-property class Zona Hotelera hotel, you'll be 4.5 km (2.8 mi) from Playa Tortugas and 4.5 km (2.8 mi) from La Isla Shopping Mall.

What's nearby

  • Cancun Convention Center - 17 min walk - 1.5 km
  • Tortuga Beach - 19 min walk - 1.6 km
  • Playa Tortugas - 6 min drive - 4.9 km
  • La Isla Shopping Mall - 8 min drive - 5.0 km
  • Cancun Interactive Aquarium - 8 min drive - 5.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • ‪Club InterContinental (Club Lounge) - ‬6 min walk
  • ‪Taqueria Los Chachalacos - ‬3 min drive
  • ‪The Surfin Burrito - ‬6 min drive
  • ‪El Caribeño - ‬8 min walk
  • ‪Campo de Golf Pok-Ta-Pok - ‬11 min walk

About this property

Hotel Imperial Laguna Faranda

Lakefront hotel with free breakfast and 24-hour front desk
There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces. An outdoor pool, a terrace, and multilingual staff are also featured at the business-friendly Hotel Imperial Laguna Faranda. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 62 guestrooms or units
  • 3 levels
  • 4 buildings
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Lift
  • Smoking in designated areas
  • Dining venue
Hotel Imperial Laguna Faranda offers 62 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Rooms open to balconies. Each accommodation is individually furnished. Televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Street parking available
  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant

Restaurants on site

  • La Palapa Belga

Things to do

  • 9-hole adjacent golf course
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a lake
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • 4 buildings
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.31 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:30 PM
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Celuisma Imperial Laguna
Celuisma Imperial Laguna Cancun
Beach House Imperial Laguna Faranda Hotels Hotel Cancun
Celuisma Imperial Laguna Hotel Cancun
Celuisma Laguna Imperial
Hotel Imperial Laguna
Imperial Laguna
Imperial Laguna Hotel
Celuisma Imperial Laguna Cancun Hotel Cancun
Imperial Laguna Cancun
Beach House Imperial Laguna Faranda Hotels Hotel
Beach House Imperial Laguna Faranda Hotels Cancun
Hotel Imperial Laguna Faranda Cancun
Hotel Imperial Laguna Faranda
Imperial Laguna Faranda Cancun
Imperial Laguna Faranda
Hotel Hotel Imperial Laguna by Faranda Cancun
Cancun Hotel Imperial Laguna by Faranda Hotel
Hotel Hotel Imperial Laguna by Faranda
Hotel Imperial Laguna by Faranda Cancun
Celuisma Imperial Laguna Hotel
Beach House Imperial Laguna by Faranda Hotels
Imperial Laguna Faranda Cancun
Imperial Laguna Faranda Cancun
Hotel Imperial Laguna by Faranda
Hotel Imperial Laguna Faranda Hotel
Hotel Imperial Laguna Faranda Cancun
Hotel Imperial Laguna Faranda Hotel Cancun

Frequently asked questions

What is the cancellation policy at Hotel Imperial Laguna Faranda?

Hotel Imperial Laguna Faranda offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Imperial Laguna Faranda?

Yep, Hotel Imperial Laguna Faranda has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel Imperial Laguna Faranda?

Yep, Hotel Imperial Laguna Faranda is a short 20-minute walk from Tortuga Beach. Fun beach activities include snorkelling, scuba diving and waterskiing.

Does Hotel Imperial Laguna Faranda have a pool?

Hotel Imperial Laguna Faranda has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 8:30 PM.

What makes Hotel Imperial Laguna Faranda a romantic place to stay?

Al fresco dining and a bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Imperial Laguna Faranda.

Is Hotel Imperial Laguna Faranda family-friendly?

You bet! With amenities such as an outdoor pool, as well as free extra beds in the guestrooms, it's no surprise that Hotel Imperial Laguna Faranda is a hit with families.

Does Hotel Imperial Laguna Faranda serve breakfast?

You bet, free continental breakfast is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Imperial Laguna Faranda?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hotel Imperial Laguna Faranda?

Yep, you can grab a meal at Hotel Imperial Laguna Faranda's onsite restaurant that serves French cuisine.

What time are check-in & check-out at Hotel Imperial Laguna Faranda?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Imperial Laguna Faranda?

No, only service animals are allowed.

Is there a golf course on site at Hotel Imperial Laguna Faranda?

There is a golf course next to Hotel Imperial Laguna Faranda.

Hotel Imperial Laguna Faranda Reviews

Reviews

6.2
Rating 10 - Excellent. 134 out of 763 reviews
Rating 8 - Good. 194 out of 763 reviews
Rating 6 - Okay. 186 out of 763 reviews
Rating 4 - Poor. 102 out of 763 reviews
Rating 2 - Terrible. 147 out of 763 reviews

6.4/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

5.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

4/10 Poor

Jeffrey

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 10 nights in May 2025

8/10 Good

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pedimos no servisio en la resepcion y sin enbargo se lo icieron y mi esposa dise que se le perdieron unos aretes de su bolsa que la dejo en la cama .... Lo demas super bien
Stayed 3 nights in Jun 2025

2/10 Terrible

Alfredo, tooele

Stayed 1 night in May 2025

6/10 Okay

Raul

Travelled with family
Disliked: Property conditions & facilities
It’s cheap but you pay for what you get. In the bathroom there was a leak underneath the faucet. There were cracks on the walls. I had also paid for a balcony thinking I was going to have a great view and I got a first floor room to view to nothing. You also have to pay taxes when you check in. The cleaning is not that good either. It could’ve been better.
Stayed 4 nights in Apr 2025

4/10 Poor

Wanda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The plumbing on the property was terrible. We were told not to put toliet tissue in toliet because it would get clogged. The mattress was soiled with some nasty unknown substance. The staff was nice and very helpful with information about activities to do in Cancun. No phones in the rooms for the guests to use. The bed didn't have fitted sheets put on the mattresses just regular sheets and no spreads to keep you warm. The breakfast wasn't real breakfast just cereal, milk and orange juice.
Stayed 8 nights in Apr 2025

2/10 Terrible

Shahram

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not even a soap, you easily hear people talking, from other rooms super messy, beds are small, I could smell someone was smoking, not a shampoo, the washrrom was dirty, I would never stay here even for free.
Stayed 1 night in Apr 2025

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities
FULL

4/10 Poor

Jorge Enrique

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No hot water, no cup or glass to drink water in the room. Other breakfast is a scam. Bath condition very poor..
Stayed 1 night in Mar 2025

6/10 Okay

Inja

Travelled with group
Disliked: Amenities, property conditions & facilities
ROOM W AS NOT CLEAN
Stayed 2 nights in Mar 2025

6/10 Okay

iran

Liked: Property conditions & facilities
Ok
Stayed 2 nights in Jan 2025

10/10 Excellent

Alexander Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach
Stayed 8 nights in Dec 2024

2/10 Terrible

ST

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

A small step above a hostel

The location was not as described . Beds were twins, not king size as stated. There there 4 of us in a room and we only had 2 towels. To get more it was a fight with the front desk it was a fight.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ivana

Liked: Cleanliness, staff & service, property conditions & facilities
La atencion super amable. Depto muy comodo!
Stayed 1 night in Dec 2024

6/10 Okay

Ma Del Rosario

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
In pictures you can see beautiful sights but when you are there it’s different, the walls, doors are old, need repairing, sink in bath falling, it’s missing an table or hungers for your clothes, and this property don’t have restaurant
Stayed 5 nights in Dec 2024

10/10 Excellent

gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older but well kept property with a nice pool, dock, and nice views. The staff is 1st class. I got the service you would expect in expensive hotels.
Stayed 4 nights in Dec 2024

2/10 Terrible

Joan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful customer service and unreachable by phone. I reached out to the hotel 1.5 weeks before my stay to change my check in date because I had to change my flight and saw they had 8 rooms available for the new date. Me, my friend, and Expedia tried to call many times and they never picked up the phone (at least 6 different calls). They were not helpful via messages and gave me the runaround giving me excuses like changes cannot be made via messaging or phone - only by an email from Expedia to a specific email address they would not provide me and told me I could not send myself. Expedia sent the email 4 days before my check in date with no response. I followed up 2 days later. Finally got an email the day before my check in date that they do not have rooms available lol. It is a small hotel - they could have made the change via messages but clearly did not feel like accommodating because someone via message told me they had even spoken to the reservations person directly.
Stayed 1 night in Dec 2024

2/10 Terrible

Aleksandra

Stayed 1 night in Dec 2024

2/10 Terrible

Arturo

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very rude. They wanted to charge me to let a friend in my room 55 dollars just to hang out. Even though the room was for 4 people.. they said it had to be added on the reservation. If you meet someone and you want to brig then to your room better forget it. The stuff were super rude. I will never stay there again

4/10 Poor

Ki

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Arshvir

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We were given the wrong rooms and the rooms had toilets that were not functioning & air conditioning was broken. The staff member at the time denied that he gave us the wrong room & refused any refund.
Stayed 4 nights in Dec 2024

10/10 Excellent

Gills

Stayed 1 night in Nov 2024

2/10 Terrible

Kam Yee

Travelled with family
Disliked: Cleanliness, staff & service
How’s my refund???
Stayed 3 nights in Dec 2024

6/10 Okay

salvador

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

6/10 Okay

Evelyn

Stayed 2 nights in Oct 2024