Enter dates to see availability

4.6 out of 5

"Nice hotel, great pool, great location. We really enjoyed our stay " More

By a verified traveller on Mon 03 Sep 2018

Hotel Description

A luxury stay in the heart of Cairns awaits you at Shangri-La Hotel, The Marina. Within steps you'll find popular attractions like Reef Fleet Terminal and Cairns Marlin Marina. Highlights at this family-friendly hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool.

You can enjoy LCD TVs with satellite channels, and all 255 rooms feature free WiFi, balconies and sitting areas. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Nice touches to enhance your stay include free toiletries, while Egyptian cotton sheets and pillow menus invite a good night's rest. In-room childcare, in-room massages and safes are also available.

The Backyard serves international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the fitness centre, kids' swimming pool and pool loungers. A conference centre, a business centre and limo/town car service are among the business amenities offered. Other amenities include a coffee shop/café and coffee/tea in a common area. Cooked-to-order breakfast is available daily between 6:00 AM and 10:30 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 5-star Cairns Central Business District hotel include Esplanade Lagoon and Cairns Esplanade.

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$140 per night

Deluxe Room, 1 King Bed, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room, 2 Single Beds, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Horizon, Room, 1 King Bed, Marina View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Horizon, Room, 2 Single Beds, Marina View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Shangri-La Hotel, The Marina ratings based on 993 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Shangri-La Hotel, The Marina

Everyone (429) Couples (419) Business (2) Family (141)
5 out of 5
I THOUGHT THE PROPERTY WAS GREAT ,THOURLY ENJOYED MY STAY .

Posted by on 24 May 2019

Was this review helpful to you?
5 out of 5

Posted by on 19 May 2019

Was this review helpful to you?
3 out of 5

Posted by on 14 May 2019

Was this review helpful to you?
5 out of 5

Posted by on 12 May 2019

Was this review helpful to you?
Comment from Hotel Management

24 May 2019 by Nic

Thanks for the 5 out of 5

4 out of 5
Everything apart from the restaurant, staff was unfriendly both times we dined there.

Posted by on 10 May 2019

Was this review helpful to you?
Comment from Hotel Management

14 May 2019 by Nic

Thank you for taking the time to review our hotel. We appreciate all feedback received from our guests and we have noted your comments regarding the signage for discussion at our next hotel briefing.

5 out of 5
Love it! No complaints at all... Sorry but why the hell do I need to add n words when I au it's awesome! Come on wotif! No need

Posted by on 9 May 2019

Was this review helpful to you?
Comment from Hotel Management

14 May 2019 by Nic

I am delighted to hear you enjoyed your stay and thank you very much for the great review of our hotel. Customer feedback is very important to us and we have noted your comments for discussion. We hope to welcome you again sometime. Best Regards, Nic

5 out of 5
GREAT stay , had a blast here , cant falt the place.

Posted by on 7 May 2019

Was this review helpful to you?
Comment from Hotel Management

22 May 2019 by Nic

I’m delighted to hear you thoroughly enjoyed your stay. All the best and hope to see you soon! Warm regards

3 out of 5
View and location is great. Location of TV in the room not right as we were not able to view the TV either from the bed or from the sitting area. The bed is on wheels on a floor that has floor boards so it is not stable.

Posted by on 1 May 2019

Was this review helpful to you?
Comment from Hotel Management

14 May 2019 by Nic

Thank you for taking the time to review our hotel. I apologise that we did not meet your expectation and your stay with us wasn’t as enjoyable we hoped it would be. We appreciate your comments and can only hope that you will consider returning again in the future where we can be given the opportunity to offer you the great hotel experience that so many of our guests have grown so fond of. Best Regards, Nic

4 out of 5
Likes: location and service are excellent. Dislikes: facilities/amenities are outdated and nowhere to compare with Shangri-La anywhere in Asia.

Posted by on 1 May 2019

Was this review helpful to you?
Comment from Hotel Management

22 May 2019 by Nic

Dear Deena, Thank you very much for you wonderful review of our hotel. I really appreciate you taking the time to make special mention of the service you received from our staff. They work extremely hard to deliver an exceptional guest experience and will certainly appreciate your feedback when I pass it on. We hope to see you again sometime soon. Best Regards, Nic O'Donnell - General Manager

4 out of 5
I thought the hotel was great. The only comment i have is regarding the lack of cuboard spsce . Its fine if you are staying for a coyple of days but I stayed for and would of liked another cupboard

Posted by on 25 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

14 May 2019 by Nic

Dear Jane, Thank you for taking the time to review our hotel. We appreciate all feedback received from our guests and we have noted your comments regarding the cupboard space. Best Regards, Nic O'Donnell

About the Shangri-La Hotel, The Marina

Location Pierpoint Road, Cairns, QLD 4870

Property Features

Shangri-La Hotel, The Marina offers its guests an outdoor pool, a fitness centre, and a kid's pool. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Business amenities include a business centre and a limo/town car service. Tour or ticket assistance, multilingual staff, and gift shops/news stands are also featured at the luxury Shangri-La Hotel, The Marina. Parking is available for a fee. This 5-star Cairns hotel is smoke free.

  • 255 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (8 km / 4.9 mi)
  • Train station: Cairns Station (1.8 km / 1.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Shangri-La Hotel, The Marina offers 255 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Egyptian cotton linens
  • Pillow options
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:00 AM to 10:30 AM.

The Backyard – Overlooking the ocean, this bar specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 72 hours before arrival using the information on the booking confirmation.

Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No cots (infant beds) available
  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 38 for adults, and AUD 10 and AUD 10 for children (approximately)
  • Self-parking fee: AUD 20.00 per day
  • Valet parking fee: AUD 25.00 per day
  • Late check-out fee: AUD 65 (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Shangri-La Hotel Marina Cairns
  • Shangri-La Hotel Marina
  • Shangri-La Marina Cairns
  • Shangri-La Marina
  • Shangri-La Hotel, The Marina, Cairns Hotel Cairns

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The total price shown includes a resort fee.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.