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4.3 out of 5

"Easy check in, offered an upgraded room and access to the Marina Club. Offered late check out " More

By a verified traveller on Sat 19 Sep 2020

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Hotel Description

Shangri-La Hotel, The Marina puts you in the heart of Cairns, connected to a shopping center and within steps of Reef Fleet Terminal and Cairns Marlin Marina. Highlights at this luxury hotel include 2 bars/lounges, a restaurant, and an outdoor swimming pool.

All 255 rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, balconies, and sitting areas. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and room service. Egyptian cotton sheets and pillow menus invite a comfortable night's sleep, and you'll find nice touches like free toiletries. In-room childcare, in-room massages, and safes are also available.

The Backyard serves international cuisine and is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the fitness center, kids' swimming pool, and pool loungers. Business travelers can take advantage of a conference center, a business center, and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Each morning cooked-to-order breakfast is served between 6:00 AM and 10:30 AM. There's also the convenience of valet parking.

Sights within a 10-minute walk of this 5-star Cairns Central Business District hotel include Esplanade Lagoon and Cairns Night Markets.

Deluxe Room, 1 King Bed, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Twin Room, 2 Double Beds, Marina View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Horizon, Room, 1 King Bed, Marina View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room, 2 Single Beds, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Horizon Club, Club Suite, Marina View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Shangri-La Hotel, The Marina ratings based on 175 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Shangri-La Hotel, The Marina

Everyone (125) Couples (30) Family (14)
5 out of 5
Easy check in, offered an upgraded room and access to the Marina Club. Offered late check out

Posted by on 19 Sep. 2020

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Comment from Hotel Management

21 Sep. 2020 by Ross, General Manager

Dear Anonymouse, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards, Ross Miles-Cadman General Manager

4 out of 5
Stayed in Sea view room which had nice views across part of the marina. Reduced selection for breakfast due to covid but still good. Nice pool area with a bar. Great central location right on the boardwalk with a good selection of bars and restaurants within easy walking distance. Short walk to the esplanade which has more bars, bistro's and places to eat and around a 15 minute walk to the main train station to catch the historic train to Kuranda. Would stay there again.

Posted by , from Adelaide on 19 Sep. 2020

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Comment from Hotel Management

21 Sep. 2020 by Lenore

Dear Steve, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards, Ross Miles-Cadman General Manager

5 out of 5
Excellent service,great location. Plenty food and drink options nearby.

Posted by , from Brisbane on 15 Sep. 2020

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Comment from Hotel Management

17 Sep. 2020 by Ross, General Manager

Dear Ken, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards, Ross Miles-Cadman General Manager

5 out of 5
Fantastic hotel, staff and location. Loved the luxury of the room especially, with a great bed and pillows and the modern bathroom was awesome as well. Cannot fault my stay there.

Posted by , from Sunshine Coast on 14 Sep. 2020

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Comment from Hotel Management

17 Sep. 2020 by Ross, General Manager

Dear Dan, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards, Ross Miles-Cadman General Manager

5 out of 5

Posted by on 13 Sep. 2020

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Comment from Hotel Management

17 Sep. 2020 by Ross, General Manager

Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards, Ross Miles-Cadman General Manager

4 out of 5

Posted by on 6 Sep. 2020

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Comment from Hotel Management

8 Sep. 2020 by Ross Miles-Cadman General Manager

Dear Anonymous, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards, Ross Miles-Cadman General Manager

4 out of 5
Check in was fine quick and easy staff were very helpful

Posted by , from Cairns on 6 Sep. 2020

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Comment from Hotel Management

8 Sep. 2020 by Ross Miles-Cadman General Manager

Dear Liz, Thank you kindly for taking the time to share your feedback with us and most importantly, taking the time to make special mention of our hotels greatest asset, our staff. We are very blessed to have such a great team who take great pride in their service to our guests. We hope to welcome you again some time. Best Regards, Ross Miles-Cadman General Manager

4 out of 5

Posted by on 4 Sep. 2020

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Comment from Hotel Management

11 Sep. 2020 by Ross, General Manager

Dear Anonymous, Thank you for taking the time to share your stay experience and your fantastic review. We are delighted to hear you thoroughly enjoyed your stay and look forward to seeing you again soon. Best Regards, Ross Miles-Cadman General Manager

4 out of 5
Excellent location, fantastic views over the marina from the room balcony. Hotel is In need of a little revamp. Room had been updated with new bathroom and floors. Breakfast area was constantly being bombarded with birds, very hard to relax and enjoy your breakfast if you do not like birds. They had no fear and were jumping on plates, tables and chairs while you were trying to eat.

Posted by , from Brisbane on 16 Aug. 2020

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Comment from Hotel Management

20 Aug. 2020 by Shangri-La Guests Services Team

Thank you for your feedback, and your feedback about the wildlife during your breakfast. We endeavour to keep our little feathered friends at a distance however they must know how delicious chef Aarons food is.

5 out of 5
Our bed was amazingly comfortable, the staff were wonderful and accommodating. The view was beautiful. We had a great time and would stay again!

Posted by , from Newcastle on 3 Aug. 2020

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Comment from Hotel Management

4 Aug. 2020 by Gavin Maloney

Thank you very much for your wonderful review of our hotel. I am delighted to hear that your stay here with us was enjoyable and you found the location to be convenient for your time here in Cairns. I really appreciate your comments regarding our staff and the exceptional service they provide, rest assured this will be passed on to them as I know they will certainly appreciate the recognition. Thanks again for sharing your Shangri-La experience with us. We hope to welcome you again sometime. Best Regards, Gavin Maloney Director of Sales and Marketing

About the Shangri-La Hotel, The Marina

Location Pierpoint Road, Cairns, QLD 4870

Property Features

Shangri-La Hotel, The Marina offers its guests an outdoor pool, a fitness center, and a children's pool. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Shangri-La Hotel, The Marina. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Cairns hotel.

  • 255 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Cairns Intl. Airport (CNS) (7.3 km / 4.5 mi)
  • Train station: Cairns Station (1.8 km / 1.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Shangri-La Hotel, The Marina offers 255 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Electric kettle
  • Egyptian cotton linens
  • Pillow options
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:00 AM to 10:30 AM.

The Backyard - Overlooking the ocean, this bar specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests booked in Half Board rate plans will receive breakfast and dinner for adults and up to 2 children age 5 and younger. Children 6-11 years old will receive 50% off the adult buffet breakfast price.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 21 for adults and AUD 10.50 for children (approximately)
  • Self parking fee: AUD 20.00 per day
  • Valet parking fee: AUD 25.00 per day
  • Late check-out fee: AUD 65 (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Shangri-La Hotel Marina
  • Shangri-La Hotel Marina Cairns
  • Shangri La Hotel, The Marina
  • Shangri-La Marina Cairns
  • Shangri-La Marina Hotel
  • Shangri-La Hotel, The Marina, Cairns Hotel Cairns
  • Shangri-La Hotel, The Marina Hotel
  • Shangri-La Hotel, The Marina Cairns
  • Shangri-La Hotel, The Marina Hotel Cairns

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.