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Hyatt Regency Austin

Lakefront hotel with 24-hour fitness centre and 24-hour front desk

Where to?

Dates

July 2025

August 2025

Overview
Rooms
Location
Policies

Popular amenities

Bar
Breakfast available

includes taxes & fees

1 Aug - 2 Aug

Explore the area

208 Barton Springs Rd, Austin, TX, 78704

Zilker Park
‪2 min drive‬
Texas State Capitol
‪2 min drive‬
University of Texas at Austin
‪3 min drive‬
Austin, TX (AUS-Austin-Bergstrom Intl.)
‪13 min drive‬

Room options

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed

Wonderful

Highlights

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Fridge

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

31 sq m
Sleeps 4
1 King Bed

Standard Room, 2 Queen Beds (ADA Shower)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

31 sq m
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Partial Lake View, Corner

Excellent

Highlights

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Fridge

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

31 sq m
Partial lake view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Lake View, Corner

Wonderful

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

31 sq m
River view
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Lake View, Corner

Good

Highlights

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Fridge

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

31 sq m
River view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Partial Lake View

Wonderful

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

31 sq m
River view
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Patio, Lakeside

Wonderful

Highlights

Patio

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Fridge

Flat-screen TV

Hypo-allergenic bedding

31 sq m
River view
Sleeps 4
1 King Bed

Room, 2 Queen Beds, Accessible, Bathtub

Wonderful

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

31 sq m
Sleeps 4
2 Queen Beds

Premium Suite, 1 King Bed (Hospitality)

Highlights

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Fridge

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

43 sq m
Sleeps 4
1 King Bed

Room, 2 Queen Beds, Lake View

Excellent

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

31 sq m
River view
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Balcony, Lake View

Highlights

Balcony

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

31 sq m
River view
Sleeps 4
2 Queen Beds

Shower, designer toiletries, hair dryer, towels

Studio Suite, 1 King Bed, Lake View

Exceptional

Highlights

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Fridge

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

39 sq m
River view
Sleeps 3
1 King Bed

Room, 1 King Bed, Balcony, Lake View

Exceptional

Highlights

Balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Fridge

Flat-screen TV

Hypo-allergenic bedding

31 sq m
River view
Sleeps 4
1 King Bed

Room, 2 Queen Beds, Patio, Lakeside

Exceptional

Highlights

Deck/patio

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

31 sq m
River view
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Accessible, Bathtub

Very good

Highlights

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Fridge

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

31 sq m
Sleeps 4
1 King Bed

Room, 1 King Bed, Lake View

Exceptional

Highlights

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Fridge

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

31 sq m
River view
Sleeps 4
1 King Bed

Standard Room, 1 King Bed (ADA Shower)

Highlights

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Fridge

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

31 sq m
Sleeps 4
1 King Bed

Presidential Suite

Highlights

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Fridge

Flat-screen TV

Hypo-allergenic bedding

Blackout curtains

87 sq m
River view
Sleeps 5
1 King Bed

Room, 2 Queen Beds

Wonderful

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

Blackout curtains

31 sq m
Sleeps 4
2 Queen Beds

Premium Suite, 1 King Bed, Balcony

Highlights

Balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Fridge

Flat-screen TV

Hypo-allergenic bedding

89 sq m
River view
Sleeps 4
1 King Bed

Premium Studio, Patio

Highlights

Patio

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Fridge

Flat-screen TV

Hypo-allergenic bedding

43 sq m
River view
Sleeps 4
1 King Bed

Room, 1 King Bed, Partial Lake View

Very good

Highlights

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Fridge

Flat-screen TV

Hypo-allergenic bedding

Premium bedding

31 sq m
Partial lake view
Sleeps 4
1 King Bed

Presidential Suite, 1 King Bed, Balcony

Highlights

Balcony

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Free cots/infant beds

Fridge

Flat-screen TV

Hypo-allergenic bedding

130 sq m
River view
Sleeps 4
1 King Bed

About the area

Austin

Hyatt Regency Austin puts you in the heart of Austin, within just a 10-minute stroll of Long Center for the Performing Arts and Ann W. Richards Congress Avenue Bridge. Highlights at this eco-friendly hotel include a restaurant, an outdoor swimming pool and a 24-hour gym. .The restaurant, Marker 10, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub, pool cabanas and pool loungers. 45000 square feet (4181 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, coffee/tea in a common area and a microwave in a common area. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 30-minute walk of this Downtown Austin hotel include Stevie Ray Vaughan Statue and Texas State Capitol.

What's nearby

Sixth Street - 13 min walk - 1.2 km
Austin Convention Center - 13 min walk - 1.2 km
Zilker Park - 2 min drive - 1.5 km
Texas State Capitol - 2 min drive - 1.9 km
University of Texas at Austin - 3 min drive - 3.0 km

Getting around

Austin Station - 10 min drive
Downtown Station - 19 min walk
Austin-Bergstrom International Airport (AUS) - 20 min drive

Restaurants

‪Whataburger - ‬7 min walk
‪Sandy's Hamburgers - ‬7 min walk
‪Fareground Austin - ‬11 min walk
‪Ego's Lounge - ‬7 min walk
‪Starbucks - ‬1 min walk

About this property

Hyatt Regency Austin

Lakefront hotel with 24-hour fitness centre and 24-hour front desk

Hyatt Regency Austin offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. Event space at this hotel measures 45000 square feet (4181 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the eco-certified Hyatt Regency Austin. For a fee, parking is available.

Smoking is allowed in designated areas at this Austin hotel.

448 guestrooms or units

16 levels

Conference rooms

45000 sq ft of conference space

4181 sq. m of conference space

Cabanas by the pool (surcharge)

Poolside lounge chairs

Umbrellas for the pool

Charging station for electric cars

Conference centre

Business facilities

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Front desk (24 hours)

Express check-in

Express check-out

Staff members are multilingual

Storage area for luggage

Wedding services available

Terrace

Outdoor picnic space

Gift shop

Bellhop

Lift

Smoking in designated areas

Microwave in a common area

Water dispenser

Bar or lounge

Dining venue

Hyatt Regency Austin offers 448 accommodations with iPod docking stations and MP3 docking stations. Beds feature premium bedding. 55-inch flat-screen televisions come with premium digital channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

This Austin hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Awards and affiliations

Eco-certified property

This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

6 restaurants, breakfast, lunch, dinner served; American cuisine

Pool
Hot tub
Spa
Pet-friendly

includes taxes & fees

31 July - 1 Aug

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
Covered parking on site (USD 62 per night; includes in/out privileges)
Covered valet parking on site (USD 70 per night; includes in/out privileges)
RV/bus/lorry parking (surcharge) on site
Wheelchair-accessible parking and van parking available
Onsite parking options include a garage

Food and drink

Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 35 for adults and USD 17.50 for children
A bar/lounge
A restaurant
Coffee and tea in common areas

Restaurants on site

Marker 10

Things to do

24-hour gym
Hot tub
Outdoor pool

Family friendly

Fenced pool
Free cot
In-room refrigerator
Outdoor pool
Pool gate

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Luggage storage
Shared microwave
Vending machine
Water dispenser

Guest services

Change of bedsheets (on request)
Dry cleaning/laundry service
Housekeeping (on request)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Turndown service
Wedding services

Business services

Business centre
Conference centre (45,000 square foot of space)
Meeting rooms

Outdoors

On a lake
Outdoor furniture
Picnic area
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

16 floors
At least 80% lighting from LEDs
Ballroom
Banquet hall
Designated smoking areas
Eco-friendly cleaning products used
Reception hall
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Free cot
Hypo-allergenic bedding
Premium bedding

Bathroom

Designer toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

55-inch flat-screen TV with premium digital channels
IPod dock
MP3 dock
Pay films

Food and drink

Coffee/tea maker
Free bottled water
Refrigerator

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Energy-saving switches in guestrooms
Free weekday newspapers
Heating (climate-controlled)
Iron/ironing board
Mobile key entry
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM

Early check-in subject to availability

Early check-in fee: USD 40

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Late check-out subject to availability

Late check-out fee: USD 30

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from 1 April 2025 to 28 August 2025 (completion date subject to change). The following areas are affected:

One of the dining venues
Bar/lounge
Business centre
Front desk
Hallway
Lobby
Meeting facilities
Selected guestrooms

During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets: USD 150 per pet, per stay, plus a one-time cleaning fee of USD 100
Food and water bowls are available

Children and extra beds

Children are welcome.

Kids stay free! Children 17 years old and younger stay free when using existing bedding.

Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately USD 35 for adults and from USD 17.5 for children
Covered self-parking fee: USD 62 per night (in/out privileges)
Valet parking fee: USD 70 per night (in/out privileges)
Pet fee: USD 150 per pet, per stay plus a one-off USD 100 cleaning fee
Service animals are exempt from fees
Early check-in fee: USD 40 (subject to availability)
Late check-out fee: USD 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

This property uses eco-friendly cleaning products

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, JCB International and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

Pool access available from 9:00 AM to 10:00 PM
Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Austin Hyatt

Austin Hyatt Regency

Austin Regency

Austin Regency Hyatt

Hyatt Austin

Hyatt Austin Regency

Hyatt Regency Austin

Hyatt Regency Hotel Austin

Regency Austin

Regency Hyatt Austin

Hyatt Regency Austin Hotel Austin

Hyatt Regency Austin Hotel

Hyatt Regency Austin Austin

Hyatt Regency Austin Hotel Austin

Frequently asked questions

What is the cancellation policy at Hyatt Regency Austin?

Hyatt Regency Austin offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Regency Austin?

As of 26 July 2025, prices found for a 1-night stay for 2 adults at Hyatt Regency Austin on 1 Aug 2025 start from AU$338.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Regency Austin?

Yep, Hyatt Regency Austin has a covered self car park with in/out privileges for USD 62 per night.

Does Hyatt Regency Austin have a pool?

Hyatt Regency Austin has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 9:00 AM to 10:00 PM.

What makes Hyatt Regency Austin a romantic place to stay?

1 hot tub and romance packages, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hyatt Regency Austin.

Is Hyatt Regency Austin family-friendly?

You bet! With amenities such as a picnic area and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Hyatt Regency Austin is a hit with families.

Does Hyatt Regency Austin serve breakfast?

Yep, buffet brekkie is available daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Hyatt Regency Austin?

No, Hyatt Regency Austin does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Regency Austin?

Yep, they've got a lounge bar and an onsite restaurant. The property will be renovating its dining venue from April 1 2025 until August 28 2025 (completion date subject to change).

What time are check-in & check-out at Hyatt Regency Austin?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Hyatt Regency Austin?

Furry friends are welcome at Hyatt Regency Austin, with food and water bowls on offer.

Hyatt Regency Austin Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

6/10 Okay

Michael

Travelled with family

27 Apr 2025

Liked: Cleanliness, room comfort

Disliked: Staff & service, property conditions & facilities

No hot water and they didn't care.

The hotel was under renovation and getting around was cumbersome and the directions were less than helpful. We had to get up early to catch an early flight, but there was no hot water. After letting it run for 10 minutes, still no hot water. The front desk brushed it off as a result of low occupancy and that I should have let it run longer. They offered to send a maintenance engineer up, but it was early and we would have missed our flight. Besides, what was the engineer tell me what we already knew. This could have been handled so much better and I expected more from the Hyatt chain. I'll stay at one of the other wonderful hotels in Austin next time.

Stayed 2 nights in Apr 2025

10/10 Excellent

Tracey

24 Apr 2025

Stayed 2 nights in Apr 2025

10/10 Excellent

Monica

Travelled with partner

24 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautifully located and hotel is gorgeous.

Stayed 2 nights in Mar 2025

4/10 Poor

Vincent

23 Apr 2025

Disliked: Cleanliness, property conditions & facilities

Stayed 4 nights in Apr 2025

10/10 Excellent

Kevin

22 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

My stay was very amazing and relaxing.

Stayed 2 nights in Apr 2025

10/10 Excellent

Nelda, Brenham

Travelled with family

21 Apr 2025

Liked: Staff & service, amenities, property conditions & facilities

I love that I could walk to the Reggae Festival from the hotel.

Stayed 2 nights in Apr 2025

8/10 Good

Robert

Travelled with partner

19 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Wanted to stay on the quiet side of the river, Have chosen Hyatt Regency's in the past with the added view of the glass elevators, nice feel Unfortunately during our visit the restaurant was under construction, so the glass was covered up to hide the construction, We choose a room with a balcony, was very happy with the view and size, relaxing stay

Stayed 1 night in Apr 2025

10/10 Excellent

Algie

19 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great first impression

It was awesome, centrally located, good food and very nice hotel.

Stayed 1 night in Apr 2025

2/10 Terrible

Donald, Saint Laurent

Business traveller

17 Apr 2025

Disliked: Property conditions & facilities

Probably the worst hotel experience ever! We were advised of the renovations, and being the Hyatt, I expected that things would have been handled properly. There was Prom celebrations in the reception halls. One would think that the hotel would place the young adults all on the same floor(s) to limit disruption to the other guests, that was not the case - Friday and Saturday night were unacceptable and calls to the front desk went unanswered! 1/2 hour after checkout, I realized I forgot my jacket in the room so I called the hotel 3x but no answer at the front desk so was rerouted to Lost Item automation. I made a report and also sent the hotel a message thru the Expedia app but have not received any reply thru either method. Overall, very poor standards for a Hyatt Regency!

Stayed 3 nights in Apr 2025

10/10 Excellent

Gregory

17 Apr 2025

Stayed 1 night in Apr 2025

4/10 Poor

Verified traveller

Business traveller

14 Apr 2025

Disliked: Property conditions & facilities, room comfort

hotel under refurb - advised but lack of information despite being asked abut the extent of disruption. Not good value for money and more importantly did not live up to what I expected of a Hyatt property. No real reduction in price to reflect the disruption. Very disappointing

Stayed 4 nights in Apr 2025

10/10 Excellent

Taylor

13 Apr 2025

Stayed 1 night in Mar 2025

10/10 Excellent

Christian, Abbotsford

13 Apr 2025

Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family

13 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel. I would definitely stay again

The hotel is in a great location, has excellent staff, and my room was very clean and up to date. There is construction going on, but it really didn’t impact me outside of the confusing entrance situation. Other than that, it was fantastic. It’s literally right on the running trail that is parallel with the river, so the running options are phenomenal.

Stayed 2 nights in Apr 2025

10/10 Excellent

linke

12 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice staff and clean room

Stayed 2 nights in Apr 2025

6/10 Okay

Greg

12 Apr 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Property is under remodel so front desk was moved. Parking staff was excellent.

Stayed 2 nights in Apr 2025

4/10 Poor

Saitarn, Missouri City

Travelled with family

11 Apr 2025

Disliked: Cleanliness, amenities, property conditions & facilities

I rarely write complaints, but after my recent stay at the Hyatt Regency Austin, I feel the need to speak up. I usually enjoy my time with Hyatt properties, which is why I chose to stay here during a rare vacation with my family, including my nearly 70-year-old mother. Unfortunately, our experience was deeply disappointing. One of the most upsetting moments happened when a man was sitting in the hallway and began shouting hateful, racist remarks toward me, my brother, and my mother,including “Welcome to America, b*tch” and other anti-Asian slurs. This happened right in the hotel hallway, and there were people around who clearly heard it. No one stepped in or addressed it. I don’t expect free things,but I do expect a safe and respectful environment for the price I paid. I also understand renovations are necessary, and I even decided not to cancel my stay despite knowing they were happening because I’m a business owner too and I try to support others. But starting construction noise at 9 AM, especially when we’re on vacation and hoping to sleep in a bit, was incredibly disruptive. It felt like someone was banging directly above our heads. I brought this up to the front desk upon checkout, and the response I received was, “Well, you’re checking out anyway.” That lack of empathy was shocking. I’m writing this not because I want compensation or perks.I just want what I paid for: a peaceful, welcoming, and respectful experience. I hope this feedback helps improve things for future

Stayed 2 nights in Apr 2025

4/10 Poor

Steve

Travelled with group

9 Apr 2025

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

Being under revovation is one thing, but to have nothing to offer in the way of ammenities and conveniece is not acceptable. The restaurant was substandard at best. Great view, but food seemed to be served from a steam table with all the condensation sogging the bread sandwich was served on. Having every access door locked but a small vestibule that was moulding and unventilated was ridiculous. It was a cold weekend and there was no heating in the lobby.... Just unacceptable!

Stayed 3 nights in Apr 2025

10/10 Excellent

Nirvish

8 Apr 2025

Stayed 2 nights in Mar 2025

6/10 Okay

Paula

6 Apr 2025

Liked: Cleanliness

Huge Disappointment

Upon arrival, there was NO ONE at the valet station (it was about 10 pm on a cold evening). While attempting to park in a second floor valet area, a valet appeared, took care of the car, then brought us a cart as there were no bellmen available at all. Parking for two nights was just under $200 including tips which you must perform electronically prior to being able to retrieve your car. There was absolutely nothing about the service that could warrant prices paid for very few services offered. It was a very disappointing birthday weekend

Stayed 2 nights in Apr 2025

10/10 Excellent

Sabrina

6 Apr 2025

Stayed 2 nights in Sep 2024

10/10 Excellent

Bujar

4 Apr 2025

Stayed 2 nights in Mar 2025

10/10 Excellent

Lily

3 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Feb 2025

8/10 Good

Maurice

2 Apr 2025

Liked: Cleanliness, staff & service

Stayed 4 nights in Mar 2025

10/10 Excellent

William

Travelled with family and small children

1 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location

Stayed 1 night in Mar 2025

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View all photos for Room, 1 King Bed

Room, 1 King Bed

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View all photos for Standard Room, 2 Queen Beds (ADA Shower)

Standard Room, 2 Queen Beds (ADA Shower)

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View all photos for Room, 1 King Bed, Partial Lake View, Corner

Room, 1 King Bed, Partial Lake View, Corner

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View all photos for Room, 2 Queen Beds, Lake View, Corner

Room, 2 Queen Beds, Lake View, Corner

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View all photos for Room, 1 King Bed, Lake View, Corner

Room, 1 King Bed, Lake View, Corner

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View all photos for Room, 2 Queen Beds, Partial Lake View

Room, 2 Queen Beds, Partial Lake View

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View all photos for Room, 1 King Bed, Patio, Lakeside

Room, 1 King Bed, Patio, Lakeside

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View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds, Accessible, Bathtub

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View all photos for Premium Suite, 1 King Bed (Hospitality)

Premium Suite, 1 King Bed (Hospitality)

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View all photos for Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View

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View all photos for Room, 2 Queen Beds, Balcony, Lake View

Room, 2 Queen Beds, Balcony, Lake View

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View all photos for Studio Suite, 1 King Bed, Lake View

Studio Suite, 1 King Bed, Lake View

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View all photos for Room, 1 King Bed, Balcony, Lake View

Room, 1 King Bed, Balcony, Lake View

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View all photos for Room, 2 Queen Beds, Patio, Lakeside

Room, 2 Queen Beds, Patio, Lakeside

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View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub

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View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

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View all photos for Standard Room, 1 King Bed (ADA Shower)

Standard Room, 1 King Bed (ADA Shower)

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View all photos for Presidential Suite

Presidential Suite

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View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

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View all photos for Premium Suite, 1 King Bed, Balcony

Premium Suite, 1 King Bed, Balcony

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View all photos for Premium Studio, Patio

Premium Studio, Patio

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View all photos for Room, 1 King Bed, Partial Lake View

Room, 1 King Bed, Partial Lake View

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View all photos for Presidential Suite, 1 King Bed, Balcony

Presidential Suite, 1 King Bed, Balcony

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Thompson Austin, by Hyatt

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