2/10 Terrible
Nathan
Business traveller
28 Feb 2024
Disliked: Staff & service, amenities, property conditions & facilities
I went to check in at five p.m. and was told that I had already checked in and checked out. I was like WHY would I have done that on the same day? Showed my confirmation number from Travelocity and they told me my room had already been rebooked. Not my problem. The redirected me to a room with two beds. I paid for ONE QUEEN BED.
My friend and I got to the room to drop off my luggage and go out to eat and shop, but before we did we noticed that there was no remote in the room. On the way out, asked for one, and came back five hours later to find out it was not there. Asked the front desk for it, and was told the place was booked and there was not one available. So now I have paid for a room with no t.v.? I don't own a t.v. at home because I find it too distracting so it really is a special treat to watch it for a little bit. She FINALLY found a remote. It was 11 pm. at that time and I had to try to sleep because I had to be up early for my first day on the job with the City of Austin.
Tried to sleep. Couldn't because the wall air conditioner/heater sounded like it was dying, and it was too uncomfortable in the room with it off. So about an hour of sleep.
Asked for a wake up call for Monday morning. It never came. Woke up both mornings expecting to get the breakfast that was part of what I paid for. Both days I was leaving the hotel at eight a.m. (breakfast was until nine), and BOTH days, NO FOOD in the heated container they had available.
Nathan
Stayed 2 nights in Feb 2024