4.2 out of 5

"Honestly this place is amazing.. Close to the mall, super market, gas station and the pools are only down the road 👍 I honestly love staying at this ... " More

By a verified traveller on Fri 03 Aug 2018

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Hotel Description

Quest Henderson puts you in the centre of Henderson, 2.3 km (1.4 mi) from Trusts Stadium and 4.7 km (2.9 mi) from Babich Wines. Highlights at this property include in-room kitchens, washers/dryers and LCD TVs.

Each apartment is soundproofed and features an iPod dock, WiFi and digital TV. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a hob. Nice touches to enhance your stay include free toiletries and a Select Comfort bed. A DVD player, a coffee/tea maker and a hairdryer are also available.

This business-friendly apartment offers free WiFi in public areas, a business centre and express check-in. Additionally, you'll find laundry facilities, express check-out and dry cleaning/laundry services. Continental breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 8:00 AM and 11:00 AM. There's also self parking, along with the convenience of airport drop-off service.

Places within a 15-minute drive of this 4-star Henderson property include Auckland Zoo and Eden Park.

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$135* Per night/room 6 Oct. - 7 Oct.

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Apartment, One Bedroom, Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Studio Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Quest Henderson ratings based on 160 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Henderson

Everyone (100) Couples (38) Business (1) Family (26)
4 out of 5
It was an OK place to sleep but the rooms were quite small

Posted by on 2 Sep. 2019

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Comment from Hotel Management

10 Sep. 2019 by Front Office Manager

Thank you for taking the time to write this review - we are very grateful

4 out of 5
Nice and tidy, clean rooms. Linen and beds comfortable.

Posted by on 12 Aug. 2019

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Comment from Hotel Management

13 Aug. 2019 by Front Office Manager

Thank you for taking the time to write this review - we are very grateful

5 out of 5

Posted by on 7 Aug. 2019

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Comment from Hotel Management

8 Aug. 2019 by Nick Simmons

Thank you for the Perfect rating !

3 out of 5

Posted by on 19 Jul. 2019

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Comment from Hotel Management

21 Jul. 2019 by Nick Simmons

Thanks for taking the time to submit a rating

4 out of 5
I was impressed with the amenities in the room such as the washer and drier, the hair dryer and the ironing board and iron. I thought the microwave was a bit high for short people but was impressed with the cleanliness of the room. Parking was an issue, but managed to get a park on the road. Also we arrived after hours on Saturday, but the access process to gain entry was very simple to follow, and customer service was very good.

Posted by on 14 Jul. 2019

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Comment from Hotel Management

21 Jul. 2019 by Nick Simmons

Thank you for staying with us whilst here in Auckland and for taking the time to write a review. Our parking is in short supply, so we have it as reserved parking which can be arranged with the hotel directly, but cant be booked online. Its Monitored and Reserved. We are pleased that our Afterhours service met your expectations - thanks!

5 out of 5

Posted by on 12 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by Front Office Manager

Thank you for the Perfect rating !

2 out of 5
Well appointed flat. Minimum amount of crockery. Nice tea but UHT milk

Posted by on 23 Jun. 2019

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Comment from Hotel Management

1 Jul. 2019 by Nick Simmons

Thank you for the feedback on the facilities. We appreciate that not everyone is a fan of UHT milk, but guests are "fans" of the convenience and price of our Hotel Apartments. For guests how are not fans of UHT milk, there are a number of places that sell the fresh milk near by.

5 out of 5
The hotel was centrally located in Henderson and within easy walking distance to shops etc.

Posted by on 15 Jun. 2019

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Comment from Hotel Management

17 Jun. 2019 by Front Office Manager

Thank you for the Perfect rating !

2 out of 5
Two things negative with my stay 1: At night, I found the TV ‘standhy’ light/indicator was too bright and disrupted my sleep. (For anyone that likes the room to be pitch black when sleeping , you’ll know what I mean). 2: Had a late check in, retrieved my keys (door cards) from the safe. With them was a remote for designated car spot (with my name assigned to that spot). Being an additional charge and knowing street parking was just as convenient I did not request car parking nor was there anything warning me that I would be charged IF I used it, so I thought it was complimentary. On my last day, I was charged for the time I used the car spot. I fell this is ENTRAPMENT!!! Everything else was as you’d expect for good/great accommodation.

Posted by on 2 Jun. 2019

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Comment from Hotel Management

1 Jul. 2019 by Nick Simmons

Hi and thank you for the feedback, we are pleased to have received your positive note on the Hotel, with the exception of the two points mentioned. I have looked into the brightness of the TV standby light, this can be solved and I will be implementing this as soon as practicable. In relation to the carparking your feedback has helped us in one of our training exercises - which is something I was very focused on - thank you

4 out of 5

Posted by on 19 May 2019

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Comment from Hotel Management

20 May 2019 by Front Office Manager

Thank you for the score.

Property Features

WiFi is free in public spaces. You'll find a business centre on site. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. The business-friendly Quest Henderson also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the health club at a partner property. Smoking is allowed in designated areas at this 4-star Henderson apartment.

  • 1 building
  • 39 guestrooms or units
  • 4 levels
  • Built in 2010
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (29.4 km / 18.2 mi)
  • Train station: Henderson Station (1 km / 0.6 mi)
  • Property shuttles: Airport drop-off
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Henderson offers 39 forms of air-conditioned accommodation with iPod docking stations and washers/dryers. This individually decorated and furnished accommodation includes desks. Beds feature Select Comfort mattresses. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Henderson apartment provides wireless Internet access for a surcharge. 32-inch LCD televisions come with premium digital channels, DVD players and pay-per-view films. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room kitchen
  • Washer and dryer
  • Select Comfort beds
  • iPod dock
  • HD television
  • Digital channels
  • Premium channels
  • Films for purchase
  • DVD player
  • Fridge (full size)
  • Microwave
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 11:00 AM and at the weekend from 8:00 AM to 11:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 7 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Friday: 7:00 AM-7:00 PM
  • Saturday-Sunday: 8:00 AM-4:00 PM
If you are planning to arrive after 7:00 PM, please contact the property in advance using the information on the booking confirmation.

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Guests arriving outside of regular check-in hours can use the exterior intercom for check-in assistance and key retrieval instructions. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property's front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 7:00 PM
  • Saturday - Sunday: 8:00 AM - 4:00 PM
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for NZD 30.0 per day.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • One child stays free

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 500 per stay
  • Breakage deposit: NZD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Guests requesting to split the king bed in the 1-Bedroom Apartment, 2 Bedroom-Apartment and the Studio will be charged an additional fee of NZD 10 per night. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: NZD 12 for adults and NZD 12 for children (approximately)
  • Fee for in-room wireless Internet: NZD 5 per day (4-device limit, rates may vary)
  • Airport shuttle fee: NZD 88 per vehicle
  • Self-parking fee: NZD 10.00 per night (in/out privileges)
  • Late check-out fee: NZD 15 (subject to availability)
  • Rollaway bed fee: NZD 30.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Apartment Henderson
  • Quest Henderson
  • Quest Henderson Apartment
  • Quest Henderson Auckland
  • Quest Henderson Apartment
  • Quest Henderson Henderson
  • Quest Henderson Apartment Henderson

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Quest Henderson offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.