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3.9 out of 5

"really enjoyed my first stay in Auckland city hotel " More

By a verified traveller on Sat 01 Aug 2020

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Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$80* Per night/room 7 Sep. - 8 Sep.

Suite, Kitchen

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Four Bedroom Apartment - Kitchenette

Bed Count 1 King Bed Maximum Occupancy 7 Max

Suite - Kitchen & Laundry

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Boutique Studio - Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Bedroom Apartment - Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hotel Description

Auckland City Hotel - Hobson Street places you in the center of Auckland, steps from Aotea Centre and within a short 5-minute stroll of SKYCITY Auckland Convention Centre. Highlights at this hotel include a restaurant and in-room free WiFi.

LED TVs with digital channels are featured in all 150 rooms, and you can enjoy coffee/tea makers, safes, and hair dryers. In-room dining is easy with amenities like refrigerators and room service. Irons/ironing boards, desks, and free toiletries are also available.

The restaurant, The Musteed Seed, serves Malaysian cuisine and is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Other amenities include free WiFi in public areas, a coffee shop/café, and free use of bicycles. Each morning cooked-to-order breakfast is served between 6:30 AM and 10:00 AM. There's also the convenience of self parking.

Attractions within a 10-minute walk of this 4-star Auckland Central Business District hotel include Sky Tower and SkyCity Casino.

Auckland City Hotel - Hobson Street ratings based on 209 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Auckland City Hotel - Hobson Street

Everyone (156) Couples (28) Business (5) Family (14)
5 out of 5
really enjoyed my first stay in Auckland city hotel

Posted by , from auckland on 1 Aug. 2020

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Comment from Hotel Management

2 Aug. 2020 by Auckland City Hotel

Thank you.

5 out of 5
Customer service at front desk was impeccable from when we first arrived up until we checked out the next morning. The rooms were well presented and comfortable to sleep in. I would definitely stay over again the next time.

Posted by , from Auckland, NZ on 26 Jul. 2020

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Comment from Hotel Management

2 Aug. 2020 by Auckland City Hotel

Thank you for your kind compliments.

5 out of 5
Great location...............................................................................................................................................................................

Posted by , from Hamilton on 19 Jul. 2020

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Comment from Hotel Management

19 Jul. 2020 by Auckland City Hotel

Thank you.

5 out of 5
Grea tvalue for money

Posted by on 8 Jul. 2020

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Comment from Hotel Management

10 Jul. 2020 by Auckland City Hotel

Thank you for your kind compliments.

2 out of 5
Propwrty was not up to spec. Airconditionwr was a noisy standalone unit. Tv remote didnt work. Shower screen didnt close properly and leaked onto bathroom floor and into room. Decor not maintained. No internal seating area.

Posted by on 15 Mar. 2020

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Comment from Hotel Management

15 Mar. 2020 by Auckland City Hotel

Sorry that you stay was not up to your expectations and our usual standards. Please contact our reception staff so that they can try and resolve most problems on the spot. We will work to improve the areas mentioned, thank you for your valuable feedback.

3 out of 5
The room next to us was cooking some stinky stuff and had left their door open it smelt all night wasn't a very nice smell at all just lingued.. no wonder you see signs for no cooking of curries in motel they are soo right was yuck

Posted by on 23 Feb. 2020

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Comment from Hotel Management

23 Feb. 2020 by Auckland City Hotel

Thank you for your valuable feedback and we are sorry regarding the guest next door. We will work to ensure that we can improve on this aspect in the future.

2 out of 5
the air con is that noisey u cant sleep its a unit that stands in the room and wen humidity is real high in Auckland

Posted by on 12 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by Auckland City Hotel

Thank you for your valuable feedback. Unfortunately we had to use the stand alone units as that is the only feasible option for the building. On the bright side, there are only a few days a year in Auckland that are hot and muggy!

2 out of 5
The shower was loose and kept falling off while showering, the room was not serviced properly

Posted by on 4 Jan. 2020

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Comment from Hotel Management

5 Jan. 2020 by Auckland City Hotel

Sorry for the issues you experienced, you can inform our reception next time so that we can try and rectify them as soon as we can. Thank you for your valuable feedback.

4 out of 5

Posted by on 16 Nov. 2019

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Comment from Hotel Management

16 Nov. 2019 by Auckland City Hotel

Thank you.

2 out of 5
Parking was too expensive. Customer service was average.

Posted by on 28 Oct. 2019

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Comment from Hotel Management

29 Oct. 2019 by Auckland City Hotel

Thank you for your feedback, we will work to improve our service to guests. However CBD parking is very limited and our price is comparable to other 3-4 star hotels in this area.

About the Auckland City Hotel - Hobson Street

Location 157 Hobson Street, Auckland, 1010

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. The eco-friendly Auckland City Hotel - Hobson Street also features multilingual staff, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Auckland hotel.

  • 150 guestrooms or units
  • 10 levels
  • Built in 2008
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Pool or billiards table
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Auckland Intl. Airport (AKL) (26.4 km / 16.4 mi)
  • Train station: Auckland Britomart Station (2.1 km / 1.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Auckland City Hotel - Hobson Street offers 150 accommodations with safes and coffee/tea makers. LED televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LED television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:00 AM.

The Musteed Seed - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner.

Fondou Cafe - This café specializes in local and international cuisine and serves brunch, lunch, and light fare.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 10:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for lunch and dinner.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: NZD 28 for adults and NZD 17 for children (approximately)
  • Self parking fee: NZD 30 per night
  • Late check-out fee: NZD 50 (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland City Hobson Street
  • Auckland City Hotel Hobson Street
  • City Hobson Street
  • City Hotel Hobson Street
  • Hobson Hotel
  • Hotel Hobson Street
  • Hobson Street
  • Auckland City Hobson Auckland
  • Auckland City Hotel Hobson Street
  • Auckland City Hotel - Hobson Street Hotel
  • Auckland City Hotel - Hobson Street Auckland
  • Auckland City Hotel - Hobson Street Hotel Auckland

You should know

  • Free in-room WiFi is limited to 2 hours per day (4-device limit). WiFi in public areas is also free for up to 1 hours per day

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.