10/10 Excellent
Kimberly
10 Aug 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was beautiful. The food was great although for us, not many options to choose from based on what we eat. But we still enjoyed it. Staff was on point. Our only observation that needed improvement was housekeeping and the turn down service in the evening. Housekeeping did good but we didn't know to call in room dining to pick up the table so housekeeping just left it -they didn't call or try to remove it even though it was pretty clear we were done with the food. Then the turn down service wasn't really that. They came the first night and left one piece of small chocolate on the bed and left. No turn down at all. Second night they came about 9pm with a continous knock on the door and handed us ice and again one piece of chocolate. It was quite hilarious because we were already in bed but still they weren't trying to come in and turn down the covers or anything and what were we going to do with a big bag of ice at 9pm? But other than that it was really nice and we will go back. I did sort of hoped they had recognized our special occasion but they didn't. Which is okay but most top notch hotels do recognize you by way of chocolates or champagne when you have shared why you are there. But Matthew the guy who checked us in was really nice and did say Happy Anniversary so kudos to Matthew.
Kimberly
Stayed 2 nights in Aug 2025
