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The Pollux

4.0 star property
Family ski hotel with 3 restaurants

Choose dates to view prices

The Pollux

Photo gallery for The Pollux

Exterior
Exterior
Superior Double Room, Balcony
3 restaurants, breakfast, lunch, dinner served; Regional cuisine
Combined shower/bathtub, hair dryer, dressing gowns, slippers

Overview of The Pollux

Reviews
9.4

Exceptional

Popular amenities

  • SpaSpaSpa
  • Breakfast includedBreakfast includedBreakfast included
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
Bahnhofstrasse 28, Postfach 182, Zermatt, VS, 3920
  • Popular LocationZermatt-Matterhorn Ski Paradise1 min walk
  • Popular LocationZermatt Gornergratbahn Station3 min walk
  • Popular LocationZermatt (QZB-Zermatt Train Station)3 min walk
  • Popular LocationZermatt Station4 min walk

Room options

View all photos for Double Room, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, City View

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Gallery Single Room

Gallery Single Room

Gallery Single Room

Highlights

Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
  • 11 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

Highlights

Balcony
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 22 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room, City View

Family Room, City View

Family Room, City View

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Superior Double Room, Balcony

Superior Double Room, Balcony

Superior Double Room, Balcony

Highlights

Balcony
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
  • 32 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
Bathrobes
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

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About the area

Zermatt

A family-friendly stay in the heart of Zermatt awaits you at The Pollux. Within a 5-minute stroll you'll find Matterhorn Museum and Zermatt-Furi Gondola within a 15-minute walk. Highlights at this ski hotel include 3 restaurants, a full-service spa and free buffet breakfast. .The restaurant, Restaurant Pinte, serves Regional cuisine and is open for breakfast, lunch and dinner. Chami Bar Fire Place is the hotel's own bar, serving drinks along with light fare. Enjoy the gym and sauna as well as access to bike hire. Business amenities include a meeting room and a business centre. Other amenities include free WiFi in public areas, a snack bar/deli and coffee/tea in a common area. Each morning free breakfast is served. There's also the convenience of an airport shuttle. .With a stay at this 4-property class Zermatt City Centre hotel, you'll be steps from Zermatt-Matterhorn Ski Paradise.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Matterhorn glacier paradise - 4 min walk
  • Matterhorn Museum - 4 min walk
  • Zermatt-Furi Gondola - 12 min walk
  • Sunnegga Ski Resort - 20 min drive

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • McDonald's - 1 min walk
  • Walliserkanne Zermatt - 1 min walk
  • Bäckerei-Konditorei-, Tea-Room Hörnli
  • Le Petit Royal - 1 min walk
  • Pizzeria Ristorante Molino Seilerhaus - 1 min walk

About this property

The Pollux

Family ski hotel with 3 restaurants
After a day on the slopes, indulge in a treatment at the full-service spa or enjoy one of the other amenities, including a fitness centre and a steam room. The Pollux helps provide the perfect winter holiday with ski storage and ski passes. At the end of the day, order après-ski drinks at the hotel's bar.

There are 3 restaurants on site, along with a nearby snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces.

This 4-star Zermatt hotel is smoke free.

  • 35 guestrooms or units
  • 3 dining venues
  • Built in 1978
  • Buffet breakfast (free)
  • Deli
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
The Pollux offers 35 accommodations with minibars and a safe. 80-cm flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include sports massages and massages.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 20 per day)
  • Return airport shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chami Bar Fire Place
  • Restaurant Arvenstube
  • Restaurant Pinte
  • Vegistube

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Sauna
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Sports massages

Accessibility

  • Hardwood flooring in room
  • Lift
  • Tile flooring in room

More

  • Built in 1978
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 80-cm flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between 11 October and 14 November.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Pollux

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 20 per day (49213 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Carte Blanche, debit cards and cash.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Pollux Hotel
Pollux Hotel Zermatt
Pollux Zermatt
The Pollux Hotel
The Pollux Zermatt
The Pollux Hotel Zermatt

Frequently asked questions

What is the cancellation policy at The Pollux?

The Pollux offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Pollux?

As of 16 Apr 2024, prices found for a 1-night stay for 2 adults at The Pollux on 17 Apr 2024 start from AU$412.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at The Pollux?

Yep, there is an onsite spa at The Pollux. You'll enjoy services like sports massages.

Does The Pollux serve breakfast?

Sure does, complimentary buffet brekkie is served daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at The Pollux?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at The Pollux?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Pollux?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Pollux?

No, pets and service animals are not allowed.

The Pollux Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 119 out of 169 reviews" "
Rating 8 - Good. 44 out of 169 reviews" "
Rating 6 - Okay. 4 out of 169 reviews" "
Rating 4 - Poor. 2 out of 169 reviews" "
Rating 2 - Terrible. 0 out of 169 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 3 nights in Nov 2023

10/10 Excellent

Ken

Stayed 2 nights in Nov 2023

10/10 Excellent

Alexander, Falmouth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at The Pollux, beautiful rooms, great location. A wonderful breakfast was included. We had dinner one night at their downstairs restaurant, delicious traditional Swiss fair. The room was a little warm and the location a little noisy to have the windows open. We would recommend and stay here again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas, Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swiss Alps and rides up the mountains were breathe taking.
Stayed 2 nights in Oct 2023

10/10 Excellent

debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close train station. Great dining and bar.
Stayed 1 night in Sep 2023

10/10 Excellent

Hamad Adel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Aug 2023

10/10 Excellent

Steve

Stayed 2 nights in Jul 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel . Such a great place to stay . Wish we had stayed longer
Stayed 1 night in Jul 2023