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Alpen Resort & Spa Zermatt

4.0 star property

Photo gallery for Alpen Resort & Spa Zermatt

Indoor pool
Front of property
Lunch and dinner served
Reception
Lunch and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
The current price is AU$406
includes taxes & fees
5 July - 6 July

Explore the area

View map
Spissstrasse 50, Fam Aufdenblatten, Zermatt, Schweiz, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪6 min walk‬
  • Place, Zermatt - Furi
    ‪11 min walk‬
  • Airport, Sion (SIR)
    ‪97 min drive‬

Room options

View all photos for Panoramic Twin Room, Mountain View, Mountainside

Panoramic Twin Room, Mountain View, Mountainside

Panoramic Twin Room, Mountain View, Mountainside

9.4 out of 10
Exceptional
(12 reviews)
  • Mountain view
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Single Room, 1 Single Bed, Garden View

Single Room, 1 Single Bed, Garden View

Single Room, 1 Single Bed, Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Twin Room, 1 Bedroom, Garden View

Twin Room, 1 Bedroom, Garden View

Twin Room, 1 Bedroom, Garden View

9.6 out of 10
Exceptional
(16 reviews)
  • Garden view
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room, 1 Bedroom

Family Room, 1 Bedroom

Family Room, 1 Bedroom

9.4 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 30 sq m
  • 2 bedrooms
  • Sleeps 4
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Panoramic Quadruple Room, Mountain View

Panoramic Quadruple Room, Mountain View

Panoramic Quadruple Room, Mountain View

9.2 out of 10
Wonderful
(9 reviews)
  • Mountain view
  • 32 sq m
  • Sleeps 5
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Family Suite, 2 Bedrooms, Garden View

Family Suite, 2 Bedrooms, Garden View

Family Suite, 2 Bedrooms, Garden View

  • Garden view
  • 50 sq m
  • 2 bedrooms
  • Sleeps 5
  • 4 Single Beds
  • Free Wi-Fi

About the area

Zermatt

A family-friendly stay in Zermatt awaits you at Alpen Resort & Spa Zermatt. Within steps you'll find Zermatt-Matterhorn Ski Paradise and Zermatt Visitor Center within a short 5-minute stroll. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .The restaurant, Restaurant Matterhorn, serves international cuisine and is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, outdoor tennis court, Hot tub and sauna. Other amenities include free Wi-Fi in public areas, a children's swimming pool and a 24-hour business centre. Each morning free buffet breakfast is offered between 7 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .In the area of this 4-property class Zermatt hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 3 min walk - 0.3 km
  • Zermatt–Sunnegga Funicular - 6 min walk - 0.6 km
  • Zermatt - Furi - 11 min walk - 1.0 km
  • Zermatt-Furi Gondola - 19 min walk - 1.6 km

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 4 min walk
  • Sion (SIR) - 77 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Golden India - ‬5 min walk
  • ‪Le Petit Royal - ‬6 min walk
  • ‪Schweizerhof Kitchen - ‬6 min walk
  • ‪Backstage Hotel - ‬8 min walk

About this property

Alpen Resort & Spa Zermatt

Alpen Resort & Spa Zermatt offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a 24-hour business centre on site. A children's pool, a hot tub, and a fitness centre are also featured at the family-friendly Alpen Resort & Spa Zermatt.

This 4-star Zermatt hotel is smoke free.

  • 26 guestrooms or units
  • 3 buildings
  • Buffet breakfast (free)
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Business centre (24 hours)
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Alpen Resort & Spa Zermatt offers 26 accommodations with minibars and a safe. Rooms open to balconies or patios. This accommodation offers separate sitting areas and includes desks. Flat-screen televisions come with cable channels.

Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

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Hotel Ambassador Zermatt
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  • Spa pool
  • Breakfast included
  • Pet-friendly
4.5 out of 5, Wonderful, 526 reviews
The price is AU$480
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (CHF 12 per night); discounts available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant Matterhorn

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Playground

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 3 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:30 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from November 2 2026 to November 6 2026 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa
  • Spa/Beauty services
  • Hot tub
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 15 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 12 per night (16404 ft away)
  • Pet fee: CHF 15 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Alpen Resort
Alpen Zermatt
Alpen Resort Zermatt
Alpen Resort Spa Zermatt
Alpen & Spa Zermatt Zermatt
Alpen Resort & Spa Zermatt Hotel
Alpen Resort & Spa Zermatt Zermatt
Alpen Resort & Spa Zermatt Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Alpen Resort & Spa Zermatt?

Alpen Resort & Spa Zermatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Alpen Resort & Spa Zermatt?

As of 15 June 2026, prices found for a 1-night stay for 2 adults at Alpen Resort & Spa Zermatt on 5 July 2026 start from AU$406, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Alpen Resort & Spa Zermatt?

Yep, there is an onsite spa at Alpen Resort & Spa Zermatt. You'll enjoy services like massages. The Spa/Beauty services will be unavailable from November 2 2026 to November 6 2026 (dates subject to change).

Does Alpen Resort & Spa Zermatt have a pool?

Alpen Resort & Spa Zermatt has an indoor pool and a kids' pool. The swimming pool will be unavailable from November 2 2026 to November 6 2026 (dates subject to change).

What makes Alpen Resort & Spa Zermatt a romantic place to stay?

1 hot tub and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Alpen Resort & Spa Zermatt.

Is Alpen Resort & Spa Zermatt family-friendly?

You bet! With amenities such as a children's pool, a playground and an arcade, it's no surprise that Alpen Resort & Spa Zermatt is a hit with families.

Does Alpen Resort & Spa Zermatt serve breakfast?

Yeah, free buffet breakfast is served daily between 7 AM and 11 AM.

Is there a free airport shuttle available at Alpen Resort & Spa Zermatt?

No, Alpen Resort & Spa Zermatt does not offer an airport shuttle service.

Is there a bar or restaurant at Alpen Resort & Spa Zermatt?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Alpen Resort & Spa Zermatt?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Alpen Resort & Spa Zermatt?

Dogs are welcome at Alpen Resort & Spa Zermatt, with food and water bowls on offer.

Alpen Resort & Spa Zermatt Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 404 out of 541 reviews
Rating 8 - Good. 98 out of 541 reviews
Rating 6 - Okay. 22 out of 541 reviews
Rating 4 - Poor. 10 out of 541 reviews
Rating 2 - Terrible. 7 out of 541 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities
Excellent location, staff and building. Great value - would stay here again for sure!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Ksenija and Dejan

Liked: Cleanliness, amenities, property conditions & facilities
Stunning hotel.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Great room, very friendly and helpful staff and LOVED the indoor pool, hot tub and other amenities.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

scott

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic resort, great location, staff fabulous, panoramic room was perfect, spa is awesome
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service
Great stay
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Tina Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing property that did not disappoint. Unrestricted mountain view, wonderful facilities and very attentive staff. Location is easy walking distance to most amenities and was quiet and cosy.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Curtis

Liked: Cleanliness, property conditions & facilities
Really enjoyed our time there.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Mukarram

Liked: Cleanliness, property conditions & facilities
Amazing room - beautiful view of the Matterhorn from bedroom, great service and amenities, fantastic spa and well-being 10/10
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa! Good location and excellent room!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in beautiful location. Recommend.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Breakfast was great. Hotel is in a good location.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Edinilce

Liked: Cleanliness, staff & service, amenities
Amazing !
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Himanshu

Liked: Cleanliness, amenities, property conditions & facilities
Every thing was good
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the amenities such as the gym and spa. Makes a whole difference especially after a day on the slopes.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

parvin

Liked: Staff & service, property conditions & facilities
Great resort, enjoyed every second of the stay
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
Super amazing stay. Fantastic location, place and especially the panaromic room that oversee the Matterhorn! You will be able to see the golden flow on the Matterhorn at sunrise. Will be back to stay more nights in the hopefully near future! Staff was polite and nice from the driver to the counter to the breakfast to the pub! Fantastic!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this place! Will be back!
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Siu Chung

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delicious food upon arrival served by helpful and friendly server. Excellent room with great view of Matterhorn.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
It is gorgeous beautiful mountains. Compimentary spa excellent. Staff very nice and helpful.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

AKANE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was very nice.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, great pool area
Stayed 1 night in Jun 2024