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5.0 out of 5

"Love this hotel. The spa and restaurant were highlights for me. But the check in and check out process was way too disappointing. Waited till almost 4 ... " More

By a verified traveller on Tue 17 Dec 2019

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Hotel Description

At Riffelhaus 1853 you'll be steps from Matterhorn Ski Paradise and 3.1 km (1.9 mi) from Gorner Ridge. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free buffet breakfast.

You can enjoy flat-screen TVs with satellite channels, and all 25 rooms feature free WiFi, coffee/tea makers, and free bottled water. You'll find nice touches like bathrobes, slippers, and free toiletries to enhance your stay. Additionally, safes, hair dryers, and phones are available.

The hotel's own bar/lounge is a nice place to enjoy a drink. Along with ski-in ski-out access, this hotel offers onsite ski storage. Added amenities include free WiFi in public areas, a spa tub, and a sauna.

With a stay at this 4-star Zermatt hotel, you'll be 38.8 km (24.1 mi) from Saas-Fee Ski Resort.

Double Room (Matterhorn View)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Double Room, Mountain View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite (Matterhorn View)

Bed Count 3 Twin Beds Maximum Occupancy 4 Max

Riffelhaus 1853 ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Riffelhaus 1853

Couples (1)
5 out of 5
Love this hotel. The spa and restaurant were highlights for me. But the check in and check out process was way too disappointing. Waited till almost 4:00 PM before my room was ready. And when I was checking out, the receptionist made a huge blunder which made me miss my train out of Riffelberg. All in all, a good experience apart from the poor check in and check out services.

Posted by , from Brisbane on 17 Dec. 2019

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Property Features

As a guest of Riffelhaus 1853, you'll find an outdoor pool, ski-in/ski-out access, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served. Public spaces have free WiFi. A library, a terrace, and multilingual staff are also featured at the business-friendly Riffelhaus 1853. This 4-star Zermatt hotel is smoke free.

  • 1 building
  • 25 guestrooms or units
  • 3 levels
  • Built in 1853
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Ski equipment storage
  • Dry cleaning
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Cointrin Intl. Airport (GVA)
  • Train station: Zermatt Station (0.1 km / 0.1 mi)

Room Amenities

Riffelhaus 1853 offers 25 accommodations with safes and complimentary bottled water. Flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast.

Onsite venue - Overlooking the garden, this restaurant specializes in regional cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 9 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7 AM - 8 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This hotel is located on top of a mountain. Guests must ride the Gornergrat Bahn (surcharge) cable car from Zermatt to access the property.

Zermatt is in a car-free zone and can be reached only by train.

The front desk at this property is open daily from 7 AM - 8 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CHF 120.0 per day.

Pet Policy

  • Pets: CHF 20 per pet, per night
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

The hotel offers only a set menu for dinner (surcharge). The hotel advises that guests will be unable to have dinner off site in Zermatt due to the limited cable car schedule in the evening.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Property is cleaned with disinfectant
  • One child stays free
  • Service animals are allowed
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per night
  • Rollaway bed fee: CHF 120.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Riffelberg
  • Hotel Riffelberg Zermatt
  • Riffelberg
  • Riffelberg Hotel
  • Riffelberg Zermatt
  • Riffelhaus 1853 Hotel Zermatt
  • Riffelhaus 1853 Hotel
  • Riffelhaus 1853 Zermatt
  • Riffelhaus 1853
  • Riffelhaus 1853 Hotel
  • Riffelhaus 1853 Zermatt
  • Riffelhaus 1853 Hotel Zermatt

You should know

  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.