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Hotel Firefly

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Skylight Loft | Living area
Indoor pool, open 7:00 AM to 9:00 PM, pool loungers
Skylight Loft | In-room dining
Garden Suite
Exterior

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
The current price is AU$646
includes taxes & fees
10 June - 11 June

Explore the area

View map
Schluhmattstrasse 55, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪1 min walk‬
  • Place, Furi - Riffelberg
    ‪1 min walk‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(7 reviews)
  • Valley view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

10.0 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Maxi Suite Deluxe

Maxi Suite Deluxe

Maxi Suite Deluxe

  • Garden view
  • 130 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free Wi-Fi

View all photos for Chalet Suite

Chalet Suite

Chalet Suite

  • Mountain view
  • 150 sq m
  • 4 bedrooms
  • Sleeps 8
  • 4 King Beds
  • Free Wi-Fi

View all photos for Maxi Suite Panorama

Maxi Suite Panorama

Maxi Suite Panorama

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 130 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free Wi-Fi

View all photos for Skylight Loft

Skylight Loft

Skylight Loft

  • Mountain view
  • 250 sq m
  • 5 bedrooms
  • Sleeps 12
  • 6 King Beds
  • Free Wi-Fi

About the area

Zermatt

A luxury stay in Zermatt awaits you at Hotel Firefly. Within steps you'll find Zermatt-Matterhorn Ski Paradise and Zermatt - Furi. Highlights at this family-friendly hotel include a full-service spa, an indoor swimming pool and free cooked-to-order breakfast. .For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, Hot tub, sauna and pool loungers. Other amenities include free Wi-Fi in public areas, laundry facilities and ski storage. Each morning free breakfast is served. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .In the area of this 4.5-property class Zermatt hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 1 min walk - 0.0 km
  • Furi Ski Area - 1 min walk - 0.0 km
  • Furi - Riffelberg - 1 min walk - 0.0 km
  • St. Mauritius Church - 3 min walk - 0.3 km

Getting around

  • Zermatt Gornergratbahn Station - 12 min walk

Restaurants

  • ‪Hotel Post Zermatt - ‬9 min walk
  • ‪Brown Cow Pub - ‬9 min walk
  • ‪Restaurant du Pont - ‬6 min walk
  • ‪Old Zermatt - ‬4 min walk
  • ‪Whymper-Stube - ‬7 min walk

About this property

Hotel Firefly

Hotel Firefly offers its guests a full-service spa, an indoor pool, and a health club. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A hot tub, a sauna, and a terrace are also featured at the luxury Hotel Firefly.

This 4.5-star Zermatt hotel is smoke free.

  • 1 building
  • 16 guestrooms or units
  • 6 levels
  • Built in 2008
  • Cooked-to-order breakfast (free)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Hotel Firefly offers 16 accommodations with DVD players and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature Tempur-Pedic mattresses. Flat-screen televisions come with digital channels, video game consoles and Netflix. Accommodation at this 4.5-star hotel has kitchens with fridges, stovetops, kitchenware and utensils and dishwashers. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Similar properties

Building design
Alpenlodge
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  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Bar
4.9 out of 5, Exceptional, 219 reviews
The price is AU$445
includes taxes & fees
14 June - 15 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM to noon
  • A bar/lounge

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Full-service spa
  • Games
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Indoor pool
  • Mountain biking
  • Piano
  • Rock climbing
  • Ropes course
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • DVD player
  • In-room cot
  • In-room kitchen
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Tempur-Pedic mattress

Bathroom

  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with digital channels
  • IPod dock
  • Netflix
  • Streaming services
  • Video game console
  • Video games

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Hob
  • Kitchen
  • Minibar
  • Oven
  • Paper towels
  • Refrigerator
  • Toaster

More

  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.
Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 30.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 30.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Firefly Hotel
Firefly Hotel Zermatt
Firefly Zermatt
Hotel Firefly Zermatt
Hotel Firefly Hotel
Hotel Firefly Zermatt
Hotel Firefly Hotel Zermatt

Frequently asked questions

Is there a spa on site at Hotel Firefly?

Yep, there is an onsite spa at Hotel Firefly. You'll enjoy services like massages.

How much does it cost to stay at Hotel Firefly?

As of 9 June 2026, prices found for a 1-night stay for 2 adults at Hotel Firefly on 10 June 2026 start from AU$646, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Firefly have a pool?

Hotel Firefly has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at Hotel Firefly?

Hotel Firefly features a full-service spa, a health club and an indoor pool. All guestrooms come with Tempur-Pedic beds and espresso makers.

What makes Hotel Firefly a romantic place to stay?

1 hot tub and a lounge bar, as well as comfy beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Firefly.

Is Hotel Firefly family-friendly?

You bet! With amenities such as an arcade and laundry facilities, as well as children's slippers and free infant beds in the guestrooms, it's no surprise that Hotel Firefly is a hit with families.

Does Hotel Firefly serve breakfast?

Yeah, complimentary cooked-to-order brekkie is available daily from 7 AM to noon.

Is there a free airport shuttle available at Hotel Firefly?

No, Hotel Firefly does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Firefly?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Firefly?

Dogs are welcome at Hotel Firefly, with food and water bowls on offer.

Hotel Firefly Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 170 out of 183 reviews
Rating 8 - Good. 8 out of 183 reviews
Rating 6 - Okay. 0 out of 183 reviews
Rating 4 - Poor. 2 out of 183 reviews
Rating 2 - Terrible. 3 out of 183 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Everything was superb from the room, staff, facilities and ambience of the hotel.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!!
Stayed 3 nights in Jun 2024
Verified

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
This place was
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Tat Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breakfast, room is cosy and clean. Staff is friendly and helpful.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff was super helpful!
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Diane

Liked: Cleanliness, amenities, property conditions & facilities
Amazing! Will definitely stay here again!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel and best experience

One of the best hotels and amazing experience. Highly recommend this hotel and if you visit Zermatt this is a must.
Stayed 2 nights in Oct 2022
Verified

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing, hospitality, location, rooms & amenities! Felt like home!
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel. Beautiful rooms great amenities and really excellent staff. Highly recommend.
Stayed 2 nights in Jul 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful modern authentic architecture combined with outstanding hospitality and service. A true gem in Zermatt.
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place in Zermatt!

Firefly is a wonderful place in a great location with outstanding service. Our family of 5 really enjoyed the extra space versus traditional hotel rooms. The common spaces were fun and inventive, the finishes high end, the breakfast convenient and delicious. Thank you for a great stay.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
One of my favorite hotels I stayed at in Switzerland. Hotel is very unique and the staff show great attention towards guest. Awesome pool and hot tub. The hotel has a cozy bar with a variety of drinks and a massive amount of different Gins. Will definitely stay at this location again.
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perhaps the most welcoming experience that we have had. Staff is extremely friendly and helpful. Location is very good, walking distance to lifts and to a broad range of restaurants. The pool and jacuzzi have a unique vibe. Highly recommended as a top choice in Zermatt.
Stayed 6 nights in Jan 2023
Verified

10/10 Excellent

nini

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay! Hotel is extremely clean and thoughtful. Spa and pool are luxurious and relaxing! Warming room, aroma therapy steam room, beautiful pool, nice! High end furnishing and bedding. Close distance to lift and views of Matterhorn right outside the door. Bar looks amazing. Our family very much enjoyed our stay.
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Mrs C D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Can’t wait to return.

Hotel Firefly was the highlight of our trip. Amazing apartment, beautiful views. A short but nice walk into central Zermatt. We loved it! Thank you.
Stayed 3 nights in Aug 2022
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Great location. Staff made the difference. Great attention to details. We will return.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Just Amazing!
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Fahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is spectacular and one of the best in Zermatt. Facilities are excellent with a great indoor pool and outdoor jacuzzi. The gym is great. It was an excellent bar which is super popular. Most of all, the service is world class. Staff is amazing. Room were very spacious.
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing in every way!! If I could give it a SIXTH star, I would!!!
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved The Firefly. Staff was very kind and super helpful. The Spa was very clean and had all the good stuff🤗. Great views from our beautiful room and it was quiet. Easy walk to the shops and restaurant and short walk to the glacier express gondola. I can’t say enough about The Firefly. Definitely going back!
Stayed 4 nights in Jan 2024
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family of 6; fantastic boutique hotel ❤️

Friendly staff greeted us at train station. Loaded all our luggage and even delivered to the room. Fantastic suite. Breakfast delivered to the room every morning! Bartender makes fantastic cocktails! Several deer came to visit every morning! Will definitely stay again💕😀
Stayed 2 nights in Oct 2022
Verified

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel!

Absolutely gorgeous hotel - we rented the suite that has three bedrooms and it was so perfect and well stocked for our group. We had a cozy living room with a fireplace so we could all hang out after a long day of exploring. The views were excellent, great location & walkable to everything. It was very hot in the bedrooms - doesn’t seem like the AC really worked (in any of the places we stayed in Switzerland) so maybe adding fans in the room would be helpful. Had some laundry done and it was outrageously expensive. The other thing only thing I didn’t love was the clear glass shower stall, which offers Little privacy, but besides that it was close to perfect. Bar, hot tub, pool etc all beautiful. Would 10000% recommend and would stay again!
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Firefly was one of the most perfect hotels my wife and I have ever stayed in, truly! Upon arrival the front desk walked us around the property showing us the complimentary spa area which we used each day to warm up in the evenings. Our bags were in our room when we arrived and the room even had a small kitchen so we could make a couple meals which was nice since we were almost two weeks into our vacation upon arrival. The breakfast being served in your room was amazing as well to let you feel like you were home. The location is fantastic and the room was clean and well prepared. Will never stay anywhere else in Zermatt when we return!
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2025