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Alex Alpine Resort - Spa & Sports

Photo gallery for Alex Alpine Resort - Spa & Sports

Front of property
Lounge
Indoor spa tub
Front of property
International cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Restaurant
The current price is AU$573
includes taxes & fees
9 June - 10 June

Explore the area

View map
Bodmenstrasse 12, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt Visitor Center
    ‪2 min walk‬
  • Place, Tour Monte Rosa
    ‪2 min walk‬
  • Airport, Sion (SIR)
    ‪101 min drive‬

Room options

View all photos for Classic Double or Twin Room

Classic Double or Twin Room

Classic Double or Twin Room

8.8 out of 10
Excellent
(6 reviews)
  • Mountain view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Single Room

Classic Single Room

Classic Single Room

8.8 out of 10
Excellent
(11 reviews)
  • Mountain view
  • 18 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • Mountain view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Junior Suite

Classic Junior Suite

Classic Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Budget Standard Zimmer

Budget Standard Zimmer

Budget Standard Zimmer

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

About the area

Zermatt

A luxury stay in Zermatt awaits you at Alex Alpine Resort - Spa & Sports. Within steps you'll find Zermatt-Matterhorn Ski Paradise and Zermatt Visitor Center. Highlights at this ski hotel include a full-service spa, a restaurant and an indoor swimming pool. .A relaxing visit to Alex Spa can include hot stone massages, sports massages and reflexology along with access to the sauna and hot tub. The restaurant, Alex Grill, serves international cuisine. For a drink, you can stop by the hotel's own lounge bar. Along with ski-in ski-out access, this hotel offers on-site ski storage and ski passes. 2153 square feet (200 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and an indoor tennis court. Each morning free buffet breakfast is offered between 7 AM and 10:00 AM. .In the area of this 4.5-property class Zermatt City Centre hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 2 min walk - 0.2 km
  • Tour Monte Rosa - 2 min walk - 0.2 km
  • Matterhorn Museum - 5 min walk - 0.4 km
  • Zermatt - Furi - 5 min walk - 0.4 km

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Le Petit Royal - ‬1 min walk
  • ‪Walliserkanne - ‬3 min walk
  • ‪Backstage Hotel - ‬3 min walk
  • ‪Golden India - ‬2 min walk

About this property

Alex Alpine Resort - Spa & Sports

After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Alex Alpine Resort - Spa & Sports helps provide the perfect winter holiday with ski storage and ski passes. At the end of the day, order après-ski drinks at the hotel's bar.

Along with a restaurant, there's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. This luxury hotel also offers an indoor pool, an indoor tennis court and a health club.

This 4.5-star Zermatt hotel is smoke free.

  • 85 guestrooms or units
  • 4 levels
  • Conference rooms
  • 2153 sq ft of conference space
  • 200 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Alex Alpine Resort - Spa & Sports offers 85 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Alex Spa has 2 treatment rooms. Services include hot stone massages, sports massages, facials and body wraps. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

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  • Pool
  • Spa pool
  • Breakfast included
  • Spa
4.8 out of 5, Exceptional, 641 reviews
The price is AU$563
includes taxes & fees
4 June - 5 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Alex Grill
  • Bodega Bacchus

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Indoor tennis court
  • Library
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2,153 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • Lift

More

  • 4 floors
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 6:30 AM - 11 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed during October and November.

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Alex Alpine Resort - Spa & Sports

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 155.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CHF 155.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Alex Zermatt
Hotel Alex
Hotel Alex Zermatt
Resort Hotel Alex Zermatt
Alex Hotel Zermatt
Resort Hotel Alex
Resort Hotel Alex Hotel
Resort Hotel Alex Zermatt
Resort Hotel Alex Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Alex Alpine Resort - Spa & Sports?

Alex Alpine Resort - Spa & Sports offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Alex Alpine Resort - Spa & Sports?

As of 10 May 2026, prices found for a 1-night stay for 2 adults at Alex Alpine Resort - Spa & Sports on 9 June 2026 start from AU$573, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Alex Alpine Resort - Spa & Sports?

Yep, Alex Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Alex Alpine Resort - Spa & Sports have a pool?

Alex Alpine Resort - Spa & Sports has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Alex Alpine Resort - Spa & Sports?

Alex Alpine Resort - Spa & Sports features a full-service spa, a health club and an indoor pool.

What makes Alex Alpine Resort - Spa & Sports a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Alex Alpine Resort - Spa & Sports.

Is Alex Alpine Resort - Spa & Sports family-friendly?

You bet! With amenities such as babysitting services, a playground and an arcade, it's no surprise that Alex Alpine Resort - Spa & Sports is a hit with families.

Does Alex Alpine Resort - Spa & Sports serve breakfast?

Yeah, free buffet brekkie is on offer daily from 7 AM to 10:00 AM.

Is there a free airport shuttle available at Alex Alpine Resort - Spa & Sports?

No, Alex Alpine Resort - Spa & Sports does not offer an airport shuttle service.

Is there a bar or restaurant at Alex Alpine Resort - Spa & Sports?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Alex Alpine Resort - Spa & Sports?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Alex Alpine Resort - Spa & Sports?

No, pets and service animals are not allowed.

Alex Alpine Resort - Spa & Sports Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 211 out of 284 reviews
Rating 8 - Good. 53 out of 284 reviews
Rating 6 - Okay. 12 out of 284 reviews
Rating 4 - Poor. 3 out of 284 reviews
Rating 2 - Terrible. 5 out of 284 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Zach

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Superb service. Excellent resort. Amazing pool and hot tub. Great food. Perfect proximity to many downtown activities.
Stayed 5 nights in Jan 2026

10/10 Excellent

James A.

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spotless room! very friends staff and an authentic warm cozy vibe. I would 100% return to this hotel. If people call this “outdated”. do NOT listen to them. This place is such a vibe 100/10
Stayed 5 nights in Jan 2026

10/10 Excellent

fred

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel with easy walk to the train station Staff very friendly and food great Highly reccomend
Stayed 1 night in Dec 2025

10/10 Excellent

Erika

Liked: Cleanliness, amenities, property conditions & facilities
They upgraded my room to a mountain view room. Excellent location!
Stayed 2 nights in Dec 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from room- very friendly staff
Stayed 1 night in Aug 2025

10/10 Excellent

Sunil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful suite right on the 6th floor, which was the highlight of the stay
Stayed 1 night in Jul 2025

10/10 Excellent

Mitzi

Liked: Cleanliness, staff & service, property conditions & facilities

It’s the location

Super hard bed but the LOCATION….SUPERB. Boutique hotel that offered a perfectly sized solo room however the bed was too firm for me. But again the LOCATION …. Superb.
Stayed 1 night in Jul 2025

10/10 Excellent

chris

Travelled with partner
Liked: Amenities, property conditions & facilities
Stunning facilities, pool area beaitiful. Staff very friendly. Loved it.
Stayed 2 nights in May 2025

8/10 Good

Ronald

Stayed 2 nights in Apr 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A top class property. Fantastic service and attention to detail. Great food on the half board option. Brilliant amenities. Friendly and helpful staff.
Stayed 8 nights in Mar 2025

10/10 Excellent

James, Vernon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Zermatt. Very comfortable feel. It checks all the boxes. Ski lockers with helmet and glove dryers. Tennis and squash. Nice spa facility. And I dare you not to gain weight at the breakfast.
Stayed 7 nights in Mar 2025

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service
This was the worst hotel experience I've had in 50 years. The hotel is OK at best. The real issue is after we checked in and we're given our room, it was small, dirty and outdated. We look at other hotels in Zermatt and decided we wanted to change given this was a special vacation for us. Hotel Alex owners offered zero flexibility with their cancelation policy and charged us the full value for our entire stay ($1,800 USD). We were asking for a fair compromise, not a full refund. We left after 1 night. AMEX and Expedia were unable to help us due to their archaic policies. DO NOT BOOK here unless you are willing to live with what you get upon arrival. The staff, besides the owners (husband and wife) were all very nice. The husband Rene wouldn't return my phone calls or speak with me at all. So sad that there is such greed in the world.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jo

Stayed 7 nights in Mar 2025

8/10 Good

Christian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel in a Great Location

The property is in a central and very convenient location. It’s less than a 5-minute walk from the train station. The staff was great and helpful. The room was a bit too warm for my liking but not a huge deal. Overall, a solid property.
View from my balcony
Stayed 2 nights in Mar 2025

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Idyllic Swiss Hotel

Great location and service! Very beautiful, authentic decor. We loved the food at the bar and restaurant. Would love to stay again!
Stayed 2 nights in Mar 2025

10/10 Excellent

Berat, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Train Station, was offered a shuttle to the hotel, that was great convenience with the number of luggage we had. Thank you!
Stayed 2 nights in Mar 2025

10/10 Excellent

Douglas, Virginia Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to Zermatt last year and wanted to stay at Hotel Alex but others in the group did not and we ended up staying elsewhree at a nice place with no restaurant or gym but near the Matterhorn Express lift. This year after a group trip fell through we decided to give the Hotel Alex a try. It a much better experience in Zermatt. The location is perfect, right next to the train station and the coop is right across the street. The gym was great and I am a non skier so used it often. The vibe of the hotel is great. The staff are all wonderful, like you kind of expect from a family owned hotel. The restaurant for half board in the evening was amazing. You can add it for a reasonable fee each day and go out if you dont like the menu of the half board. The food at dinner was overall wonderful. The Raclette on Monday was a treat as was the desert buffet one day. The half board portions are fine and can enjoy multiple courses. Their wine list is extensive. I highly recommend the Hotel Alex. It was a great week in Zermatt.
Stayed 7 nights in Jan 2025

10/10 Excellent

John

Stayed 4 nights in Feb 2025

10/10 Excellent

Bradford

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 7 nights in Feb 2025

2/10 Terrible

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Upon arrival I paid for two good rooms they were the same price they tried to say they upgraded me and then in the middle my trip they told me I needed to wake up early the next day and go to a different room and they said they forgot to tell me upon check in. I’m not sure how many people they’ve done this too. It was the first time this was done to me and it was completely unacceptable.
Stayed 3 nights in Dec 2024

10/10 Excellent

Vatch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was simply amazing! Family owned since the 1960s…. Every detailed was impeccable.
Stayed 5 nights in Dec 2024

10/10 Excellent

dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and perfect facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room super near the train station. Davide a great bartender. Great choice for Zermatt
Stayed 2 nights in Dec 2024

4/10 Poor

Curtis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice hotel but some serious problems

The resort is funky and eclectic and in a great location, but some of the staff were quite rude with no reason. We did not have any heat in our room all night, and the young lady at the front desk was completely dismissive of our efforts to remedy. We also did not have any hot water in the room until some four hours after check-in; again, no great sympathy was displayed. Such a shame as our stay in Zermatt was lovely overall, and we even enjoyed this funky little hotel, despite the very rude and cold girl at the front desk, and even colder water and room at night!
Stayed 1 night in Dec 2024

10/10 Excellent

James, Highland

Travelled with partner
Amazing place!
Stayed 2 nights in Sep 2024