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Hotel National

4.0 star property
Upscale riverfront hotel, walk to Zermatt-Matterhorn Ski Paradise

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Photo gallery for Hotel National

Exterior
Terrace/patio
Hypo-allergenic bedding, minibar, in-room safe, desk
Breakfast buffet
Deluxe Double Room, Non Smoking, Ensuite | Bathroom
Reviews
9.6

Exceptional

Popular amenities

  • BarBarBar
  • Room serviceRoom serviceRoom service
  • 24/7 front desk24/7 front desk24/7 front desk
  • GymGymGym
  • SpaSpaSpa
  • PoolPoolPool

Explore the area

Map
Matterstrasse 39, Zermatt, VS, 3920
  • Popular LocationZermatt-Matterhorn Ski Paradise1 min walk
  • Popular LocationZermatt-Furi Gondola15 min walk
  • Popular LocationSunnegga Ski Resort20 min drive

Room options

View all photos for Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room

10/10 Exceptional

Highlights

Furnished balcony or patio
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room (Matterhorn)

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room (Matterhorn)

10/10 Exceptional

Highlights

Furnished balcony or patio
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room, Non Smoking, Ensuite

Deluxe Double Room, Non Smoking, Ensuite

Deluxe Double Room, Non Smoking, Ensuite

Highlights

Furnished balcony or patio
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Bathrobes
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, 1 Bedroom, Mountain View

Deluxe Double Room, 1 Bedroom, Mountain View

Deluxe Double Room, 1 Bedroom, Mountain View

10/10 Exceptional

Highlights

Furnished balcony or patio
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Bathrobes
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Matterhorn)

Suite (Matterhorn) | Living area

Suite (Matterhorn)

10/10 Exceptional

Highlights

Furnished balcony or patio
Separate sitting area
Fireplace
Private indoor hot tub
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 55 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Queen Sofa Bed

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About the area

Zermatt

A family-friendly stay in the heart of Zermatt awaits you at Hotel National. Within steps you'll find Zermatt-Matterhorn Ski Paradise and Zermatt–Sunnegga Funicular. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A pampering day can include deep-tissue massages, hot stone massages, aromatherapy and reflexology along with access to the sauna. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, sauna and kids' swimming pool as well as access to mini golf. 398 square feet (37 square metres) of event facilities include a meeting room and conference space. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free train pick-up service. .Sights in the area of this 4-property class Zermatt hotel include Matterhorn Glacier Ride and Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk
  • Zermatt–Sunnegga Funicular - 1 min walk
  • Matterhorn Museum - 7 min walk
  • Zermatt-Furi Gondola - 15 min walk
  • Sunnegga Ski Resort - 20 min drive

Getting around

  • Zermatt Gornergratbahn Station - 6 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪Golden India - ‬5 min walk
  • ‪Grizzly's - ‬6 min walk
  • ‪Vieux Valais - ‬6 min walk
  • ‪Ristorante Pizzeria CasaMia - ‬7 min walk
  • ‪CERVO après ski - ‬4 min walk

About this property

Hotel National

Upscale riverfront hotel, walk to Zermatt-Matterhorn Ski Paradise
Hotel National offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 398 square feet (37 square metres) and includes conference space. A children's pool, a fitness centre, and a library are also featured at the family-friendly Hotel National.

This 4-star Zermatt hotel is smoke free.

  • 1 building
  • 54 guestrooms or units
  • 4 levels
  • 398 sq ft of conference space
  • 37 sq. m of conference space
  • Deli
  • Ski lift tickets
  • Ski equipment storage
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel National offers 54 accommodations with minibars and espresso makers. Rooms open to furnished balconies or patios. A pillow menu is available. 42-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, French, German, Greek, Italian, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free train station pick-up shuttle
  • Ski shuttle nearby

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Mini golf
  • Pilates classes
  • Playground
  • Sauna
  • Ski passes
  • Ski storage
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 398 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • On a river
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • Lift

More

  • 4 floors
  • Building
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar

Outdoor space

  • Furnished balcony/patio

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:30 PM
Express check-in available

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CHF 50.00

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk

Pets

  • Pets: CHF 30 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: CHF 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars, and is displayed on this page as 4 stars.

Property is also known as

Hotel National Zermatt
National Zermatt
National Hotel Zermatt
Hotel National Hotel
Hotel National Zermatt
Hotel National Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel National?

Hotel National offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel National?

As of 8 June 2024, prices found for a 1-night stay for 2 adults at Hotel National on 9 July 2024 start from AU$438.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Hotel National?

Yep, there is an onsite spa at Hotel National. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs and deep-tissue massages.

Does Hotel National have a pool?

Take your pick from a pool, an indoor pool and a kids' pool. The pool is open 8:00 AM to 8:00 PM.

What makes Hotel National a romantic place to stay?

A hot tub and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel National.

Is Hotel National family-friendly?

You bet! With amenities such as a children's pool, children's meals and a playground, it's no surprise that Hotel National is a hit with families.

Is there a free airport shuttle available at Hotel National?

No, Hotel National does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel National?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel National?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Hotel National?

Furry friends are welcome at Hotel National, with food and water bowls on offer.

Hotel National Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 81 out of 102 reviews" "
Rating 8 - Good. 16 out of 102 reviews" "
Rating 6 - Okay. 3 out of 102 reviews" "
Rating 4 - Poor. 0 out of 102 reviews" "
Rating 2 - Terrible. 2 out of 102 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Vassilios

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is excellent in National Hotel, I love it

2/10 Terrible

paul

Stayed 7 nights in Dec 2021

6/10 Okay

Joseph

Travelled with family
Liked: Cleanliness, staff & service
Some Good Some Bad
Hotel National is a nice hotel, with authentic Swiss elements, but there are multiple reasons that we would not return. First, there are better options at a lower price point (we stayed in one earlier in the week). Second, depending on where your room is located, the sounds of the train can be a nuisance. Finally, there were very limited dinner options as part of the half board package that are not conducive to the varying tastes of individual family members. The front staff were very nice and helpful, but in our experience there were simply not enough positives to justify the expense.
Stayed 4 nights in Dec 2021

6/10 Okay

Shan, Longmeadow

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean hotel in a good location; dated furniture but nice and new swimming pool and spa.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The sauna/spa area is excellent. There are saunas, steam room, a cold bath and more. Our room had a view of the Matterhorn and two nice decks which was great. Otherwise the room was adequate. Breakfast was OK. The omelets were fresh made but the crepes seemed pre-made. On our last day, we didn't have hot water.
Stayed 2 nights in May 2021

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff super helpful. Was an avalanche so couldn’t make it but they helpfully moved my dates to accommodate. Very much looking forward to staying!
Stayed 2 nights in Jan 2021

10/10 Excellent

Jacob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay! Literally across the street from the Sunegga lift. Hearty breakfast, ski storage and boot warmers in basement and fantastic spa (whirlpool and sauna) were perfect complement for skiing. Staff was very welcoming and gave us lots of advice on skiing and rentals. Room was spacious and balcony overlooking the Matterhorn was icing on the cake!!
Stayed 3 nights in Apr 2019