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Hotel Bahnhof

1.0 star property
Hotel in Zermatt, steps from Zermatt-Matterhorn Ski Paradise

Photo gallery for Hotel Bahnhof

Front of property
Premium Shared Dormitory, Mixed Dorm
Terrace/patio
Double Room, Shared Bathroom
Shared kitchen facilities

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Free WiFi

Explore the area

View map
Bahnhofplatz 54, Zermatt, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt Visitor Center
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪6 min walk‬
  • Airport, Sion (SIR)
    ‪82 min drive‬

Room options

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom

Double Room, Private Bathroom

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Private bathroom
Daily housekeeping
  • 11 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, Shared Bathroom

Double Room, Shared Bathroom

Double Room, Shared Bathroom

8.8 out of 10
Excellent
(3 reviews)

Highlights

Heating
Renovated in 2016
Daily housekeeping
  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room, Shared Bathroom

Single Room, Shared Bathroom

Single Room, Shared Bathroom

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Daily housekeeping
  • 10 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Shared Dormitory, Mixed Dorm

Premium Shared Dormitory, Mixed Dorm | Living area

Premium Shared Dormitory, Mixed Dorm

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Daily housekeeping
  • 22 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Private Bathroom

Family Room, Private Bathroom

Family Room, Private Bathroom

8.0 out of 10
Very good
(2 reviews)

Highlights

Private bathroom
Daily housekeeping
  • 15 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Premium Shared Dormitory, Women only

Premium Shared Dormitory, Women only

Premium Shared Dormitory, Women only

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Heating
Daily housekeeping
  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Shared Dormitory

Shared Dormitory

Shared Dormitory

Highlights

Daily housekeeping
  • Mountain view
  • Sleeps 6
  • 3 Twin Bunk Beds

View all photos for Private Double Room with Matterhorn View

Private Double Room with Matterhorn View

Private Double Room with Matterhorn View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Private bathroom
Daily housekeeping
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

About the area

Zermatt

At Hotel Bahnhof you'll be within steps of Zermatt-Matterhorn Ski Paradise and Tour Monte Rosa. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, a library and a terrace. Added amenities include ski storage, express check-in and luggage storage. .In the area of this Zermatt City Centre hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 5 min walk - 0.4 km
  • Matterhorn Museum - 6 min walk - 0.6 km
  • Zermatt - Furi - 6 min walk - 0.6 km

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 1 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Walliserkanne - ‬4 min walk
  • ‪Restaurant Derby - ‬3 min walk
  • ‪Le Petit Royal - ‬3 min walk
  • ‪Golden India - ‬2 min walk

About this property

Hotel Bahnhof

Hotel in Zermatt, steps from Zermatt-Matterhorn Ski Paradise
As a guest of Hotel Bahnhof, you'll find a library, a terrace, and a vending machine. WiFi is free in public spaces. Hotel Bahnhof also features ski storage and express check-in.

This Zermatt hotel is smoke free.

  • 20 guestrooms or units
  • Ski equipment storage
  • Front desk (limited hours)
  • Express check-in
  • Storage area for luggage
  • Library
  • Terrace
  • No smoking on site
Hotel Bahnhof offers 20 accommodations. This Zermatt hotel provides complimentary wireless Internet access. Bathrooms include a shower. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • Library
  • Ski storage

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Outdoors

  • In the mountains
  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Shower
  • Towels provided

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 7 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 7:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, JCB International, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 1 star.

Property is also known as

Hotel Bahnhof Zermatt
Hotel Bahnhof
Bahnhof Zermatt
Hotel Bahnhof Hotel
Hotel Bahnhof Zermatt
Hotel Bahnhof Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel Bahnhof?

Hotel Bahnhof offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at Hotel Bahnhof?

No, Hotel Bahnhof does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Bahnhof?

Check-in begins at 2 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Bahnhof?

No, pets are not allowed.

Reviews

Hotel Bahnhof Reviews

9.0

Wonderful

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 237 out of 401 reviews
Rating 8 - Good. 120 out of 401 reviews
Rating 6 - Okay. 33 out of 401 reviews
Rating 4 - Poor. 6 out of 401 reviews
Rating 2 - Terrible. 5 out of 401 reviews

Reviews

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Bahnhof exceeded my expectations from the moment i stepped out of the Zermatt station - it was just across the street and so central that you were right on the shopping street and the goats passed it in the morn and afternoon on their trek to the mountains. I stayed in the hostel portion in a women’s room with 4 sets of bunk beds and I was very happy with my bottom bunk by the window, which had the illusion of privacy and cool air from the window. The facilities are very clean and well maintained, and the kitchen fully equipped for major cooking or in my case, microwave food and kettle for tea. There seemed to be enough showers and toilets to go around and the coin operated washer/dryer was a welcome luxury that other hotels i stayed at didn’t seem to have. The desk clerks were nice and helpful. Overall, it was a great stay.
Stayed 2 nights in Aug 2025

8/10 Good

Reid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
hostel with lots of coming and going and shared kitchen facilities. Too busy to relax in the atmosphere.
Stayed 4 nights in Aug 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view!

Lovely front desk welcome, and check in was able to happen early after a long travel day. My room was clean, and my bed was super comfortable. I had a shared bathroom and shower, but it was always impeccably clean and stocked. Water was hot/pressure was great. It was nice having my own sink and vanity in my room, and fresh towels were provided daily. Clear view of the Matterhorn from my little balcony, which was beautiful. The cons: no lift, and the restaurant noise outside was super intense on my second out of two nights until 11:30pm, and I had to start my hike to Matterhorn base camp early the next morning. That was rough.
Stayed 2 nights in Aug 2025

10/10 Excellent

haiying

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility and surrounding area, Kitchen is well equipped and maintained . Beds are comfortable.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ryusuke

Liked: Cleanliness, staff & service, property conditions & facilities
Close to station and cheap :)
Stayed 1 night in Jul 2025

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and really friendly staff, would definitely stay again!
Stayed 1 night in Aug 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Jill

Liked: Amenities
This location is excellent and the train station is across the street, (I never heard the train). The green line bus stop is about a 30 second walk, while the heart of downtown is located a couple of minutes from this hotel. The rooms were clean and my hostel bed was configured in such a way that it was very private. I would stay here again!
Stayed 3 nights in Jul 2025

8/10 Good

Eugene

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very close to the train station but remarkably quiet.
Stayed 2 nights in Jun 2025

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
It was very low-end for the price. Pillows (one each) were basically flat. Mattress was reasonably comfortable. Front desk attendant was great and the cleaning staff were better than many other places more expensive. Maid service every day. No room refrigerator or coffee maker. Both were in a lower level common kitchen where some guests prepared very smelly meals. A cup of coffee costs 2 CHF. Balconies on rooms insecure, allowing anyone with access to the center hall to walk right up too your window or door. This happened to us.
Stayed 2 nights in Jun 2025

10/10 Excellent

Victor

Amazing views and comfortable beds. Everything was clean and organized, i have no complaints
Stayed 4 nights in Jun 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Basic, but all we needed for a short stay in Zermatt. Right by the train station, and an easy walk to the shops and attractions.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Bahnhof was probably my favorite stay of our entire trip. The location is absolutely spectacular — just steps from the train station and super easy to find. The whole place had a relaxed, welcoming vibe and felt very safe. It’s thoughtfully set up for travelers, with a well-equipped group kitchen and convenient luggage storage after check-out. These little touches made a big difference. This was also incredible value for money. I couldn’t be more impressed and would recommend it to anyone visiting the area. A fantastic stay all around!
Stayed 1 night in May 2025

8/10 Good

Pratik

Liked: Cleanliness, amenities, property conditions & facilities
Pros - Opposite to the main train station & local bus stop. Cons - No lift, 2 pm check in time, Smart a** staff at reception which can be annoying if you had long travel day.
Stayed 2 nights in May 2025

10/10 Excellent

Emi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, very clean and great views of the Matterhorn!
Stayed 3 nights in May 2025

10/10 Excellent

yaritza

Stayed 2 nights in May 2025

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great job. Great location
Stayed 1 night in May 2025

8/10 Good

Catherine Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Friendly reception and very clean.
Stayed 1 night in May 2025

10/10 Excellent

Kristine

Stayed 2 nights in May 2025

10/10 Excellent

MARIE YBETH, Bergenfield

Liked: Cleanliness
Stayed 2 nights in Apr 2025

8/10 Good

MARIE YBETH, Bergenfield

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient with everything and nice view of Matterhorn from our room.

6/10 Okay

NOELA

Liked: Cleanliness, staff & service

Place in the snow

Short stay - was aware it was hostel. Ground floor room which was great and windows that open. Was hot inside even though snow outside and no heating operating. Just across the road from the train station. Nothing in Zermatt is far away. Coop store 5 mins away with good selection of ready to eat food. Has communal kitchen which was great for quiet free cuppa. Really helpful reception. It is a hostel so rooms are tiny as is bathroom however shower is hugh with good water flow
Stayed 2 nights in Apr 2025

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and very central. Close to both train stations
Stayed 1 night in Mar 2025

8/10 Good

Vikram

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good dorm style room with locker for valuables and a ski/luggage room. No elevator, so be prepared for lots of stairs!
Stayed 1 night in Apr 2025