8/10 Good
Maria, Hobart
Travelled with partner
10 Feb 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only put 4 stars because it was a bit hard to find the right hotel as there were two Toyoko Inns in Shin Yokohama and my reservation said Toyoko Inn Ekimae and we went to the wrong hotel after a very tiring trip to Sapporo. Since it was night time there was no way of knowing ( for us non Nihongo speakers) about the shinkan and honkan branches - as both Toyoko Inn didn't have Shinkansen or honkan. In Narita, our bus driver dropped us on right one. On our own we had to carry our luggage from the Shin Yokohama limousine bus stop to Toyoko Inn ( no Shinkansen or honkan sign to differentiate). We would imagine others getting confused. Bed was hard but we did sleep well so no complaints. Food was ok, though the one in Narita had better options. Only one protein source here, the chicken cooked in some sort of dough. No fish, no sausage or dim sum unlike the other one where we stayed 3 nights and loved it there. Here, staff also was not good in English, my husband used gestures to request for extra pillow at Reception. But staff are all friendly and courteous. We love Shin Yokohama area and hope to come back again some time in autumn.
Maria
Stayed 1 night in Feb 2025
