2/10 Terrible
Maura
3 Jan 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Two words: bed bugs! Discovered them late at night, requested a new room; they then tried to move me to a room right across the hall, which i refused, and requested to be on an entirely different floor. New room had a faulty lock that required me to get the key reset just about every time I went back in my room, which was beyond annoying. One manager took only $100.00 off of my first night, the other, head manager, at checkout, assured me he’d contact me after eco lab came out and inspected the property, told me I’d hear back about a week after my stay, which was in October btw, never heard anything nor were ANY of my calls to them returned. Very disappointing stay to say the least. Requested a full refund, which the property denied! Overall lack of customer service, and again, bed bugs! I will never stay here again, stay at your own risk.