4.6 out of 5

"The staff wete excellent, nothing was too much trouble. The resort was close to food places and the water. The resort was very clean and the rooms had ... " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

A luxury stay in Urangan awaits you at Oaks Resort and Spa Hervey Bay. Within a 5-minute stroll you'll find Urangan Pier and Reefworld Aquarium within a 20-minute walk. Highlights at this beach resort include 2 outdoor swimming pools, 2 coffee shops/cafés and a full-service spa.

All 79 rooms feature flat-screen TVs with satellite channels, and you can enjoy private spa tubs, washers/dryers and free WiFi. Kitchens come equipped with fridges, microwaves and hobs, and room service is also available. Nice touches include jetted tubs and free toiletries. Furnished balconies or patios, living rooms and separate bathtubs and showers are also available. Weekly housekeeping is available.

A day of pampering at Spa Botanica can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and spa tub. The bistro, Bayswater Bistro, is open for lunch and dinner. The resort's own bar/lounge is a nice place to enjoy a drink. Enjoy the health club, sauna, kids' swimming pool and pool loungers. 11 square feet (1 square metres) of event facilities include conference centres, and other business amenities include limo/town car service. Added amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available daily between 7 AM and 11 AM. There's also the convenience of free self parking.

Places within a 30-minute walk of this 4.5-star Urangan resort include Hervey Bay Botanic Garden and Great Sandy Straits Marina.

Apartment, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$152 per night

Apartment, 2 Bedrooms, Ocean View

Bed Count 2 King Beds Maximum Occupancy 5 Max

Penthouse, 3 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 7 Max

Apartment, 3 Bedrooms, Ocean View

Bed Count 2 King Beds Maximum Occupancy 7 Max

Penthouse, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Apartment, 3 Bedrooms, Pool View

Bed Count 2 King Beds Maximum Occupancy 7 Max

Oaks Resort and Spa Hervey Bay ratings based on 772 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Oaks Resort and Spa Hervey Bay

Everyone (383) Couples (252) Business (2) Family (135)
5 out of 5
Very central lovely view the kitchen could have been a bit cleaner but apart from that it was great

Posted by on 23 May 2019

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4 out of 5

Posted by on 12 May 2019

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Comment from Hotel Management

12 May 2019 by Reception

Thank you for your review of our resort. We hope that you can stay with us again soon regards The Oaks Team

5 out of 5
Beautiful stay, beautiful view, perfect location, great parking, friendly staff

Posted by on 7 May 2019

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Comment from Hotel Management

7 May 2019 by Emma, GSA

Dear Valued guest, Thank you for your kind words. We are very grateful. Please come back soon!

3 out of 5
Photos of the ocean views from the ocean view rooms are misleading. Actual view is mainly of the pool. Otherwise it's an ok place.

Posted by on 2 May 2019

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Comment from Hotel Management

7 May 2019 by Emma, GSA

Dear Solo, Thank you for your feedback. We have shared this with our marketing team so we can provide a better match for you and future guests.

5 out of 5
Great apartment hotel with spacious, clean facilities. Only gripe is that cupboards over the bench are too high for those vertically challenged. A small stool would help. Lovely and safe pool complex and a great beach across the esplanade.

Posted by on 13 Apr. 2019

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Comment from Hotel Management

20 Apr. 2019 by Emma, GSA

Dear Kelvin, Thank you for the wonderful feedback. The small stool is a great suggestion too (I myself am vertically challenged also!). I will make sure this gets back to Housekeeping!.

5 out of 5

Posted by on 8 Apr. 2019

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Comment from Hotel Management

8 Apr. 2019 by Emma, GSA

Dear valued guest, Great feedback/review! Thank you so much.

1 out of 5
Horrible beds and pillows. Didn't get the room that was booked on line. Staff did not want to help in anyway or rectify the mistake.

Posted by on 6 Apr. 2019

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Comment from Hotel Management

3 May 2019 by Reception

Dear Valued Guest, This seems very out of the ordinary for our staff. If you could please contact us directly, we would love to speak further about this. Thank you

4 out of 5
it was close to the pier and Saturday markets, easy walking. very quiet. large comfortable room.

Posted by on 5 Apr. 2019

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Comment from Hotel Management

5 Apr. 2019 by Oaks Resort and Spa Hervey Bay

Thank you for your review and we are happy you enjoyed your stay here with us at Oaks Resort and Spa Hervey Bay

5 out of 5
Amazing from the moment we walked in, huge clean room, great views. Plan to return

Posted by on 28 Mar. 2019

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Comment from Hotel Management

29 Mar. 2019 by Oaks Team

Thank you so much for your wonderful review. We are very glad you enjoyed your stay and we welcome your return. kind regards, Oaks Team

5 out of 5
Beautiful place, great staff, great rooms. Only negative is the low water pressure in the shower. That aside, couldn't fault the say.

Posted by on 24 Mar. 2019

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Comment from Hotel Management

25 Mar. 2019 by Emma, GSA

Dear Valued Guest, Thank you for the great feedback. We are constantly striving for better!

About the Oaks Resort and Spa Hervey Bay

Location 569 Charlton Esplanade, Urangan, QLD 4655

Property Features

Oaks Resort and Spa Hervey Bay offers its guests a full-service spa, 2 the outdoor swimming pools, a health club, and a sauna. There's a restaurant on site, along with 2 coffee shops/cafés. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this resort measures 11 square feet (1 square metres) and includes conference centres. A kid's pool, spa services, and tour or ticket assistance are also featured at the luxury Oaks Resort and Spa Hervey Bay. Free self parking is available. This 4.5-star Urangan resort is smoke free.

  • 79 guestrooms or units
  • 5 levels
  • 2 coffee shops
  • 11 sq ft of conference space
  • 1 sq. m of conference space
  • Built in 2007
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • ATM
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hervey Bay, QLD (HVB) (5.7 km / 3.5 mi)
  • Parking: Free self parking

Room Amenities

Oaks Resort and Spa Hervey Bay offers 79 forms of air-conditioned accommodation with private hot tubs and washers/dryers. Rooms open to furnished balconies or patios. This accommodation offers separate living rooms. 42-inch Flat-screen televisions come with satellite channels and first-run films. Accommodation at this 4.5-star resort has kitchens with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower with a jetted bath, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a weekly basis.

  • Private hot tub
  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio (furnished)
  • Separate bedroom
  • Living room
  • Jetted tub
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • First-run films
  • Fridge (full size)
  • Microwave
  • Oven
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Separate shower and tub
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to 11 AM.

Bayswater Bistro – This bistro serves lunch and dinner. Guests can enjoy drinks at the bar.

Salt Cafe – This café serves breakfast and lunch.

Room service (during limited hours) is available.

Spa Services

  • Number of treatment rooms 4
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Thai massage
  • Minimum age to access spa is 16
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 9 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Saturday: 6 AM-10 PM
  • Sunday-Sunday: 6 AM-9 PM
If you are planning to arrive after 9 PM, please contact the property in advance using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Saturday: 6 AM - 10 PM
  • Sunday - Sunday: 6 AM - 9 PM
Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 44 per day.
  • Cribs (infant beds) are available for AUD 20.00 per day.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Union Pay

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 30 for adults, and AUD 10 and AUD 30 for children (approximately)
  • Weekly housekeeping provided; fees apply for additional cleaning
  • Crib (infant bed) fee: AUD 20.00 per day
  • Rollaway bed fee: AUD 44 per day
  • On-site credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Oceans Resort Urangan
  • Oceans Resort
  • Oceans Urangan
  • Oaks Resort Hervey Bay Urangan
  • Oaks Resort Hervey Bay
  • Oaks Hervey Bay Urangan
  • Oaks Hervey Bay
  • Oaks Resort Hervey Urangan