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Aparthotel

Xambé

4.0 star property
Aparthotel in Tulum with 24-hour front desk and outdoor pool

Photo gallery for Xambé

Outdoor pool
Property video
Deluxe Suite | Living area
Grand Suite
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • 24/7 front desk
  • Laundry
  • Parking included
  • Air conditioning

Explore the area

Map
Avenida Central, Aldea Zama, Tulum, QROO, 77765
  • Las Palmas Public Beach
    ‪7 min drive‬
  • Playa Paraiso
    ‪8 min drive‬
  • Tulum Mayan Ruins
    ‪10 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪57 min drive‬

Room options

View all photos for Deluxe Apartment

Deluxe Apartment

Deluxe Apartment

Highlights

Furnished balcony
Separate dining area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Kitchenette
Full-sized fridge/freezer
Dining table
  • 145 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Grand Apartment

Grand Apartment

Grand Apartment

Highlights

Garden
Furnished patio
Separate dining area
Private pool
Private outdoor hot tub
Air conditioning
Connecting rooms available
Kitchenette
  • 210 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Apartment

1 bedroom, premium bedding, desk, blackout curtains

Superior Apartment

Highlights

Furnished balcony
Separate dining area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Kitchenette
Full-sized fridge/freezer
Dining table
  • 145 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Suite

1 bedroom, premium bedding, desk, blackout curtains

Superior Suite

Highlights

Furnished balcony
Separate dining area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Kitchenette
Full-sized fridge/freezer
Dining table
  • 110 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
Ceiling fan
Premium bedding
Blackout curtains
  • 40 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite

Grand Suite

Grand Suite

Highlights

Garden
Furnished patio
Separate dining area
Private pool
Private outdoor hot tub
Air conditioning
Connecting rooms available
Kitchenette
  • 110 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room

Grand Room

Grand Room

Highlights

Furnished patio
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
Ceiling fan
Premium bedding
Blackout curtains
  • 45 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

1 bedroom, premium bedding, desk, blackout curtains

Superior Room

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
Ceiling fan
Premium bedding
Blackout curtains
  • 40 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

Highlights

Furnished balcony
Separate dining area
Private outdoor hot tub
Air conditioning
Connecting rooms available
Kitchenette
Full-sized fridge/freezer
Dining table
  • 110 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

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About the area

Tulum

At Xambé you'll be 3.7 km (2.3 mi) from Tulum Beach and 5 km (3.1 mi) from Tulum Mayan Ruins. Highlights at this aparthotel include an outdoor swimming pool and in-room free WiFi. .You can enjoy Smart televisions with digital channels, and each apartment features a coffee/tea maker, a ceiling fan and a hairdryer. Nice touches to enhance your stay include premium bedding, a rainfall showerhead and bathrobes. A desk, free toiletries and a wardrobe or cupboard are also available. Housekeeping is available on request. .This business-friendly aparthotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include laundry facilities, luggage storage and a lift. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Zama aparthotel include Tulum National Park and Gran Cenote.
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What's nearby

  • Tulum National Park - 4 min drive - 2.5 km
  • Las Palmas Public Beach - 7 min drive - 3.9 km
  • Tulum Beach - 7 min drive - 5.3 km
  • Playa Paraiso - 8 min drive - 4.6 km
  • Tulum Mayan Ruins - 10 min drive - 5.7 km

Getting around

  • Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

  • ‪Mercado Tulum - ‬5 min drive
  • ‪Rossina Cafe - ‬9 min walk
  • ‪Carl's Jr. - ‬4 min drive
  • ‪Pescaderia Estrada - ‬4 min drive
  • ‪La Consentida - ‬4 min drive

About this property

Xambé

Aparthotel in Tulum with 24-hour front desk and outdoor pool
Xambé offers its guests an outdoor pool, tour/ticket assistance, and concierge services. WiFi is free in public spaces. The business-friendly Xambé also features laundry facilities and a lift. Self parking is free.

This 4-star Tulum aparthotel is smoke free.

  • 28 guestrooms or units
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
Xambé offers 28 air-conditioned accommodations with coffee/tea makers and complimentary bathrobes. Beds feature premium bedding. 55-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is offered on request and an iron/ironing board can be requested.

Languages

English, Spanish

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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Coffee/tea maker

Bedrooms

  • Bedroom
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 55-inch Smart TV with digital channels

Laundry

  • Laundry facilities

Work spaces

  • Desk
  • Desk chair

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • 2 pets total
  • Fee: MXN 1,000 per accommodation per stay
  • Service animals exempt from fees
  • Pets allowed in specific rooms
  • Deposit: MXN 1,000 per stay
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Tile flooring in room
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Housekeeping (on request)
  • Iron/ironing board on request
  • Luggage storage
  • Mobile key entry
  • Tour and ticket assistance

Things to do

  • Bicycle parking
  • Bicycle rentals
  • Bicycle tours

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Fire extinguisher

General

  • 28 units
  • Banquet hall
  • Bicycle parking
  • Bicycle rentals
  • Connecting units available
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Check-out instructions

The host requires you to complete the following before checking out:
Turn off the lights

Access methods

Staffed front desk

Pets

  • Pets: MXN 1000 per accommodation, per stay, plus a deposit of MXN 1000 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 1000 per accommodation, per stay
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen fee: MXN 500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Google Pay, Apple Pay and Huawei Pay
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, cash, mobile payments, Google Pay, Apple Pay and Huawei Pay. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Shambé
Xambé Tulum
Xambé Aparthotel
Xambé Aparthotel Tulum

Frequently asked questions

What is the cancellation policy at Xambé ?

Xambé offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Xambé ?

Yep, Xambé has a free self car park.

Are there any beaches close to Xambé ?

The closest beach to Xambé is Tulum Beach (5.5 km).

Does Xambé have a pool?

Xambé has an outdoor pool.

Is there a free airport shuttle available at Xambé ?

No, Xambé does not offer an airport shuttle service.

What time are check-in & check-out at Xambé ?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Xambé ?

Cats and dogs are welcome at Xambé , with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Xambé Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 47 out of 79 reviews
Rating 8 - Good. 12 out of 79 reviews
Rating 6 - Okay. 9 out of 79 reviews
Rating 4 - Poor. 6 out of 79 reviews
Rating 2 - Terrible. 5 out of 79 reviews

8.4/10

Cleanliness

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our second trip to Tulum Mexico which we absolutely love! We decided to stay in the Aldea Zama area bc we loved the proximity to both the beach (hotel zone) and also the city center. Xambe was amazing! From the moment we arrived we were greeted and welcomed like family. The hotel and most in the area are designed as apartment style with full kitchens. Our intent was to utilize this feature however the LOCAL restaurants were just too good to pass up tacos for breakfast! Lol!! The rooftop infinity edge pool is gorgeous and quiet. It was basically our own private retreat. We absolutely will be back to Xambe and have already recommended to friends.

6/10 Okay

Omri

Disliked: Cleanliness

Mixed Experience at Xambe Hotel

The property itself is absolutely beautiful, and the staff at the front desk were incredibly kind and welcoming, which we really appreciated. The location and overall atmosphere had so much potential for a great stay. However, the cleanliness was a major issue. There were ants everywhere, dirt all over the floor, and spider webs in multiple areas, which made it feel like the room hadn’t been properly cleaned in a while. It was disappointing because with better housekeeping, this place could be amazing. If management improves the cleaning standards, Xambe Hotel could be a great place to stay. Until then, I’d hesitate to recommend it.
Stayed 3 nights in Feb 2025

8/10 Good

Sayeeda

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Over all stay was good but couldve been better if they werent having constant water issues. Literally 4/5 nights we stayed, we had water issues, as in no water. Poor pressure etc. Staff were very sweet and respectful. Interiors were beautiful and modern artsy, Place was clean. Rooftop and pool were gorgeous. Neighborhood was mostly quiet and safe. I appreciated the Free laundry room, just bring detergent. There was an Ice machine room with filtered water. Poor internet connection in rooms were a tad annoying as well. Will stay again if they have those two issues sorted.
Stayed 6 nights in Feb 2025

10/10 Excellent

Marie-Andree

Liked: Cleanliness, property conditions & facilities
Beautiful design , Zen ambiance, good and friendly services.
Stayed 2 nights in Feb 2025

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious apartments, great roof -top pool well maintained, friendly staff
Stayed 14 nights in Feb 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the rooftop pool. Only thing was the shower and wasn’t that great
Stayed 5 nights in Feb 2025

2/10 Terrible

Sepehr

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

6/10 Okay

Kauany

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

J.

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We stayed in the top floor in the “Superior Suite” and it was a dream! It was absolutely beautiful and the view of the untouched jungle behind us was everything! The bed was giant, I think larger than a standard King bed and was the most comfortable bed and pillow I’ve ever slept in. Blackout curtains in the bedroom worked wonderfully. The rooftop public pool was also extremely nice. The staff at the front desk were friendly and welcoming and quick to assist when we needed a hand. The Aldea Zama area of Tulum seemed to be the most developed as far as paved roads go. We were pleasantly surprised after staying in the Veleta area first where everything is dirt roads and potholes currently (early 2025). We already want to return to Xambé. I just hope the price doesn’t skyrocket after all these amazing reviews haha! I have nothing negative to say. We stayed in 4 different places and Xambé was our absolute favourite! We want to return with friends next time! I left my heart at Xambé Tulum ❤️
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Anastasiya

Liked: Cleanliness, amenities, property conditions & facilities
Overall nice hotel but definitely needs improvement. Cons: - Hot water was only running for 5 minutes, i had to go to the front desk to ask to fix it - AC remote was not working, I went to front desk they put new batteries but in the morning it was not working again - No extra toilet paper, you only have one roll in your bathroom - Also little ants in the room - They did not have any bikes for rent when I came Other than that was good
Stayed 2 nights in Jan 2025

8/10 Good

Blanca, Bluffton

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The check-in was a little bit slow only one person checking in everybody no drinking water in rooms
Stayed 1 night in Dec 2024

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
If you want to get away from the central area of Tulum this is the spot to go. Since it's far from the center, it is priced accordingly. Nice and quiet place. I would suggest a car or transport available to this destination as it's not easily reachable by foot.
Stayed 1 night in Jan 2025

6/10 Okay

Sarah

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

4/10 Poor

Yara

Disliked: Cleanliness, amenities, property conditions & facilities
Location is not convenient, hard to find the hotel
Stayed 1 night in Dec 2024

8/10 Good

Matthieu

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Dec 2024

4/10 Poor

Carlos O

Stayed 6 nights in Dec 2024

10/10 Excellent

Mike

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Fan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful design, great facilities and surrounding environment, and the front desk staff Monica is very friendly and supportive
Stayed 1 night in Nov 2024

10/10 Excellent

Adiba

Liked: Cleanliness, property conditions & facilities
Very good
Stayed 3 nights in Nov 2024

10/10 Excellent

Garry

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
This property looked just like the pictures & Monica at the front desk was very helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Cindy

Liked: Cleanliness, amenities, property conditions & facilities
People from reception helped me to find good places with local food 😋
Stayed 3 nights in Nov 2024

10/10 Excellent

djeneba

Liked: Cleanliness, property conditions & facilities
We loved our stay at Xambé. The place was quiet and clean, we were able to walk to the local plaza to get some wine and local food. The infinity pool was amazing and it was empty almost everytime we went up there. 10/10 stay.
Stayed 1 night in Nov 2024

2/10 Terrible

Michael

Disliked: Cleanliness

Save your money

We payed extra to have a hottub only to find out they didn’t have hot water
Stayed 4 nights in Nov 2024