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Palais Aldea Zama Tulum by Casago

Property class: 3

Photo gallery for Palais Aldea Zama Tulum by Casago

A spacious lobby with a marble floor, seating areas, and large windows overlooking a pool.
A spacious lobby with a central water feature, seating areas, and large windows offering views of greenery.
A modern bedroom with a large bed, a TV, a small table, and a view of the outdoors.
Exterior
A modern lobby with a grey sofa, two armchairs, a round coffee table, and a large potted plant.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$80
includes taxes & fees
25 Aug - 26 Aug

Explore the area

View map
Esq Av. Coba, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪3 min walk‬
  • Place, Hunab Lifestyle Center
    ‪3 min walk‬
  • Place, Dos Aguas Park
    ‪19 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪65 min drive‬

Room options

View all photos for Comfort Studio

A modern bedroom with a large bed, a wooden bench, a view of greenery, and a balcony with a chair.

Comfort Studio

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Apartment, Garden View

A modern bedroom with a bed, a wooden chair, a balcony with a view of greenery, and two framed pictures on the wall.

Family Apartment, Garden View

  • 71 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Apartment, Multiple Beds

A modern hotel room with a large bed, a sofa, a dining area, and a kitchen.

Superior Apartment, Multiple Beds

  • 101 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
8.8 out of 10, Excellent, 1,002 reviews
The price is AU$131
includes taxes & fees
21 Aug - 22 Aug
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About the area

Tulum

This apartment puts you in the centre of Tulum, 3.7 km (2.3 mi) from Tulum Mayan Ruins and 4.6 km (2.9 mi) from Tulum Beach. .You can enjoy a flat-screen TV with digital channels, and apartment features free WiFi, a balcony and a coffee/tea maker. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. A safe, a hairdryer and a wardrobe or cupboard are also available. .Enjoy the outdoor swimming pool and 24-hour gym. Other amenities include free Wi-Fi in public areas, a rooftop terrace and concierge services. There's also the convenience of free self parking.
View more Apartments in TulumOpens in a new window

What's nearby

  • Jaguar Park - 3 min walk - 0.3 km
  • Hunab Lifestyle Center - 3 min walk - 0.3 km
  • Dos Aguas Park - 19 min walk - 1.6 km
  • Hospital de Tulum - 4 min drive - 2.1 km
  • Tulum Mayan Ruins - 11 min drive - 5.7 km

Getting around

  • Tulum Intl. Airport (TQO) - 46 min drive

Restaurants

  • ‪Taqueria Honorio - ‬15 min walk
  • ‪Panza Tulum - ‬9 min walk
  • ‪Rossina - ‬15 min walk
  • ‪El Capitán - ‬10 min walk
  • ‪Taqueria La 86 - ‬15 min walk

About this property

Palais Aldea Zama Tulum by Casago

Palais Aldea Zama Tulum by Casago offers its guests an outdoor pool and a 24-hour fitness centre. WiFi is free in public spaces. Palais Aldea Zama Tulum by Casago also features a rooftop terrace, concierge services, and complimentary use of a nearby fitness facility. Self parking is free.

This 3-star Tulum apartment is smoke free.

  • 3 guestrooms or units
  • Terrace on the roof
  • Front desk (limited hours)
  • Concierge
  • No smoking on site
This apartment offers 3 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to balconies. Accommodation at this 3-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower and hairdryers.

This Tulum apartment provides complimentary wireless Internet access, with a speed of 50+ Mbps. 40-inch flat-screen televisions come with digital channels.

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  • Pool
  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
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The price is AU$85
includes taxes & fees
19 Sept - 20 Sept
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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Kitchen

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Microwave

Dining

  • Dining table

Bedrooms

  • 2 bedrooms
  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Communal living room
  • Dining table

Entertainment

  • 40-inch flat-screen TV with digital channels

Outdoor areas

  • Balcony
  • Rooftop terrace

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Limited-hour front desk
  • Safe

Location highlights

  • In a village
  • In an entertainment district
  • In the city centre

Things to do

  • 24-hour gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 3 units

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and cash.

Property is also known as

Palais Aldea Zama Tulum by Casago Tulum
Palais Aldea Zama Tulum by Casago Apartment
Palais Aldea Zama Tulum by Casago Apartment Tulum

Frequently asked questions

What is the cancellation policy at Palais Aldea Zama Tulum by Casago?

Palais Aldea Zama Tulum by Casago offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palais Aldea Zama Tulum by Casago?

As of 20 Aug 2026, prices found for a 1-night stay for 2 adults at Palais Aldea Zama Tulum by Casago on 25 Aug 2026 start from AU$80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Palais Aldea Zama Tulum by Casago?

Yep, Palais Aldea Zama Tulum by Casago has a free self car park.

Are there any beaches close to Palais Aldea Zama Tulum by Casago?

The closest beach to Palais Aldea Zama Tulum by Casago is Tulum Beach (6.7 km).

Does Palais Aldea Zama Tulum by Casago have a pool?

Palais Aldea Zama Tulum by Casago has an outdoor pool.

Is there a free airport shuttle available at Palais Aldea Zama Tulum by Casago?

No, Palais Aldea Zama Tulum by Casago does not offer an airport shuttle service.

What time are check-in & check-out at Palais Aldea Zama Tulum by Casago?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Palais Aldea Zama Tulum by Casago?

No, pets are not allowed.

Palais Aldea Zama Tulum by Casago Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 0 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 2 out of 7 reviews

8.0/10

Cleanliness

7.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Heather

Liked: Cleanliness, amenities, communication
Courteous staff, clean amenities and room. Close to everything.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

othmane

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was good and easy going !
Stayed 2 nights in Jan 2026
Verified review

2/10 Terrible

Javier

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel is still being built as well as area so still has few years until completion. Room was nice but awful sulfur sewage smell coming from bathroom which made it unbearable to be in the room. Much better options in the area at same exact price if not better.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

randy

Liked: Cleanliness, amenities, property conditions & facilities, communication
it's actually is a condominium unit or timeshare. The registration process was a little complicated but the property itself is beautiful. The roof top pool was a nice treat. There's construction going on next-door but it's not very intrusive. Be wary of the route that Google Maps gives you to get to the Hotel. One goes through some questionable neighborhoods with dirt streets, the other is very direct.
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Angel

Disliked: Cleanliness, check-in, communication, listing accuracy
Quiero compartir mi experiencia para que futuros huéspedes tomen precauciones. Durante nuestra estancia todo transcurrió con normalidad, sin embargo, después del check-out nos están intentando responsabilizar por daños en unas sillas, sin contar con evidencia clara que demuestre que dichos daños ocurrieron durante nuestra estancia. Es importante mencionar que no se nos mostró evidencia con fecha y hora previa a nuestra entrada que confirme que las instalaciones se encontraban en perfecto estado. Esto deja abierta la posibilidad de que esos detalles ya existieran o hayan sido ocasionados por huéspedes anteriores. Recomendación para quienes se hospeden aquí: tomen fotos y videos de todo al momento de ingresar (muebles, blancos, áreas comunes, etc.), ya que esto puede evitar situaciones incómodas o cargos injustificados posteriormente. Esperamos que la administración maneje este tipo de situaciones con mayor claridad y transparencia para evitar afectar la experiencia de futuros clientes.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities, communication
Habitaciones muy equipadas
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Jose

Liked: Communication
El edificio y el departamento están bastante bien, si bien el ascensor no funcionaba el resto estaba en buenas condiciones. El principal problema es que la calle está rota por y hay construcciones alrededor de la propiedad, el camino es de tierra y piedras y hay basura.
Stayed 3 nights in Apr 2025