4.4 out of 5

"Great apartment. Balcony overlooked the ocean. Kitchen, bathroom, loungeroom, washing machine in bathroom, car parking underneath the building. " More

By a verified traveller on Sat 11 Aug 2018

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Hotel Description

At Shelly Bay Resort you'll be 2.7 km (1.7 mi) from Urangan Pier and 2.8 km (1.7 mi) from Hervey Bay Botanic Garden. Highlights at this beach property include a restaurant, an outdoor swimming pool and in-room kitchens.

Each apartment is individually decorated and features an LCD TV with cable channels, along with a washer/dryer, free WiFi and a balcony. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a hob. A living room, a coffee/tea maker and a ceiling fan are also available. Weekly housekeeping is available.

The restaurant, Tandoori Taste, serves Indian cuisine and is open for dinner. Enjoy the outdoor tennis court and pool loungers as well as access to kayaking and bike rentals. Additionally, you'll find laundry facilities, a terrace and a garden. There's also RV/bus/truck parking, along with the convenience of car rentals on site.

With a stay at this 4-star Torquay property, you'll be 3.8 km (2.3 mi) from Hervey Bay Historical Village Museum and 4.6 km (2.9 mi) from WetSide Water Education Park.

Standard Apartment, 1 Bedroom, Non Smoking, Kitchen (1 Night Stay)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$141 per night

Standard Apartment, 2 Bedrooms, Non Smoking, Kitchen (Beachview 3nt)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Apartment, 2 Bedrooms, Non Smoking, Kitchen (Apartment)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Apartment, 1 Bedroom, Non Smoking, Kitchen (5 Night Min)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Apartment, 1 Bedroom, Non Smoking, Kitchen (Beach 3 Night Min)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Apartment, 2 Bedrooms, Non Smoking, Kitchen (5 Night Min)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Shelly Bay Resort ratings based on 190 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Shelly Bay Resort

Everyone (70) Couples (86) Family (35)
4 out of 5
Opposite beach, good balcony views and very friendly and helpful staff.

Posted by on 1 May 2019

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Comment from Hotel Management

5 May 2019 by Donna, Manager

We think that we have a great location too, we are so pleased you enjoyed your stay and would be very happy to welcome you back again.

5 out of 5
We were warmly greeted on arrival and accessing the room was quick. We had a lovely spacious 2 bed apartment on the top floor with wonderful sea views. There is a great walkway and bike path on the waterfront and easy walking distance for meals or coffee. We really enjoyed our overnight stay and look forward to coming back and spending a few days here exploring and fishing. Highly recommend!

Posted by , from Widgee on 17 Mar. 2019

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Comment from Hotel Management

20 Mar. 2019 by Donna, Manager

We love our location too Larissa, super close to some of the best cafes and restaurants in Hervey Bay and who doesn't love the laid back feel of our Esplanade. As you say it is perfect for walking or a adventuring a little further on a bike. Hope to see you again soon.

4 out of 5
Great location. Staff were very friendly and helpful with my late check-in. Older units, but very clean and nice.

Posted by on 28 Feb. 2019

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Comment from Hotel Management

6 Mar. 2019 by Donna, Manager

Thank you for taking the time to provide feedback. We love welcoming our guests and are proud of our location and our housekeeping team too! Hope to see you again next time you are in the Bay.

5 out of 5
We always enjoy our stays at this property, the only 2 complaints would be the WiFi connection drops off every time your devise closes and that gets annoying. The other thing is the elevator is extremely slow.

Posted by on 17 Feb. 2019

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Comment from Hotel Management

27 Feb. 2019 by Renata

Thank you for the feedback and we are sorry that not every aspect of your stay was enjoyable. We will continue to do the best that we can to address these issues. We look forward to welcoming you back another time. Renata

4 out of 5
Friendly staff, good sized room. Tidy but a little dated

Posted by on 18 Nov. 2018

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Comment from Hotel Management

19 Dec. 2018 by Renata

Thank you for the review. We hope to welcome you back another time.

5 out of 5
Loved the apartment, everything we needed was there, beach straight across the road, comfy bed & dining options close by. Only thing we would have liked is an exhaust fan in bathroom, we will be back.

Posted by , from buderim on 29 Oct. 2018

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Comment from Hotel Management

31 Oct. 2018 by Renata

Debbie amazing review thank you. The apts are lovely and the location is ideal. Have noted your suggestion of an exhaust fan in the bathroom and will look into our options. Thank you again and we look forward to welcoming you back very soon.

5 out of 5
Pros: Clean, comfortable, views of the ocean.
Great apartment. Balcony overlooked the ocean. Kitchen, bathroom, loungeroom, washing machine in bathroom, car parking underneath the building.

Posted by on 11 Aug. 2018

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Comment from Hotel Management

15 Aug. 2018 by Renata

Thank you for the great review. We are delighted you enjoyed your stay and look forward to welcoming you back very soon.

5 out of 5

Great location and great customer service

The room was amazing, the hotel was right on the beach, easy access, free parking. Well equipped rooms. Renata was so lovely and really helpful. Loved our stay, we will be back!

Posted by , from Brisbane on 6 Aug. 2018

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Comment from Hotel Management

15 Aug. 2018 by Renata

Ryan thank you for the great review. We are thrilled you had a wonderful time and we look forward to welcoming you back very soon.

5 out of 5

Sunset room

The property owners were amazing to deal with, very friendly and helpful

Posted by on 29 Jun. 2018

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Comment from Hotel Management

2 Jul. 2018 by Donna Nielson

Thank you for the review. We have a great team and it is rewarding to receive positive feedback. We look forward to welcoming you again.

5 out of 5

Excellent location with outstanding service

Pros: Location and service, staff were outstanding.
Cons: Nothing comes to mind. The room was unit was spacious and comfortable for four and had everything we needed for a week long stay
Location: Directly across from the beach with exceptional dining options within walking distance. Any tours or activities can be arranged from the front desk
Family of four who had an excellent time. You can do as much or as little as you like with the hotel staff on hand to assist you with your choices with a smile. There is an excellent on site Indian Restaurant for those who love a little spice..

Posted by on 21 Apr. 2018

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Comment from Hotel Management

25 Apr. 2018 by Donna

Thanks Kyle for the terrific review - we are so pleased that you enjoyed our lovely location and the super delicious fare at some of the best restaurants in the Bay. Hope to see you and your family again soon.

Property Features

There's a restaurant on site. Shelly Bay Resort offers its guests an outdoor tennis court and an outdoor pool. A terrace, tour or ticket assistance, and a BBQ are also featured at Shelly Bay Resort. Smoking is allowed in designated areas at this 4-star Torquay apartment.

  • 1 building
  • 30 guestrooms or units
  • 3 levels
  • Built in 1998
  • Dining venue
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Separate living room
  • Free WiFi
  • Outdoor tennis court
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Parking

RV, bus, truck parking

Transport

  • Airport: Hervey Bay, QLD (HVB) (6.5 km / 4 mi)
  • Parking:

Room Amenities

Shelly Bay Resort offers 30 forms of air-conditioned accommodation which are accessible via exterior corridors, and features washers/dryers and coffee/tea makers. Rooms open to balconies. This individually decorated and furnished accommodation has separate living rooms. Accommodation at this 4-star apartment has kitchens with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Guests can surf the web using complimentary wireless Internet access. LCD televisions come with cable channels. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a weekly basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Living room
  • HD television
  • Cable channels
  • Fridge (full size)
  • Microwave
  • Hob
  • Coffee maker
  • Kitchenware
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Food & Drink

Tandoori Taste – This beachfront restaurant specialises in Indian cuisine and only serves dinner.Guests can enjoy drinks at the bar. A children's menu is available.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 6 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Friday: 8:30 AM-6 PM
  • Saturday-Saturday: 9 AM-4 PM
If you are planning to arrive after 6:00 PM, please contact the property in advance using the information on the booking confirmation.

The reception hours on Sunday and public holidays is 10 AM-2 PM. No arrivals or departures on December 25 and 26. Guests planning to arrive outside of reception hours must contact the property in advance to arrange check-in.

This property's front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 6 PM
  • Saturday - Saturday: 9 AM - 4 PM
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.00 per stay.
  • Cribs (infant beds) are available for AUD 20.00 per stay.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 20.00 per stay
  • Rollaway bed fee: AUD 30.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Shelly Bay Resort Torquay
  • Shelly Bay Resort
  • Shelly Bay Torquay
  • Shelly Bay

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 9:00 PM.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.