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Sutton Place Hotel Ueno

2.5 star property

Photo gallery for Sutton Place Hotel Ueno

The entrance to Sutton Place Hotel with a red awning, a red carpet, and a modern interior design.
Full-sized fridge, microwave, toaster, rice cooker
A laundry facility with multiple washing machines and dryers, including a control panel and a detergent dispenser.
Deluxe Double Room
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Kitchen
The current price is AU$91
5 July - 6 July

Explore the area

View map
7-chome-8-23 Ueno, Tokyo, Tokyo, 110-0005
  • Place, Ueno Park
    ‪5 min walk‬
  • Place, Ameyoko Shopping District
    ‪7 min walk‬
  • Place, Ueno Zoo
    ‪9 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪42 min drive‬

Room options

Standard Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Double Room

Bathroom

Deluxe Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Junior Suite

Interior

Junior Suite

  • Sleeps 4
  • Free Wi-Fi

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

8.0 out of 10
Very good
(8 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.0 out of 10
Very good
(13 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.0 out of 10
Very good
(6 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite

A hotel room with two beds, a wooden wardrobe, a desk with a chair, and a wall-mounted phone.

Junior Suite

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

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About the area

Tokyo

Sutton Place Hotel Ueno puts you in the heart of Tokyo, within just a 10-minute stroll of popular attractions like Ueno Park and Ameyoko Shopping District. Highlights at this hotel include in-room free WiFi and LCD TVs. .This smoke-free hotel offers free WiFi in public areas, luggage storage and a front desk safe. Additionally, you'll find laundry facilities and a vending machine. .Attractions within a 30-minute walk of this Ueno hotel include Sensoji Temple and University of Tokyo.

What's nearby

  • Ueno Park - 5 min walk - 0.4 km
  • Ameyoko Shopping District - 7 min walk - 0.7 km
  • Ueno Zoo - 9 min walk - 0.8 km
  • Kitchen Town - 10 min walk - 0.9 km
  • Sensoji Temple - 19 min walk - 1.6 km

Getting around

  • Inaricho Station - 7 min walk
  • Keisei-Ueno Station - 9 min walk
  • Tokyo (NRT-Narita Intl.) - 79 min drive

Restaurants

  • ‪Gong cha - ‬12 min walk
  • ‪おわん - ‬2 min walk
  • ‪そばいち二八エキュート上野店 - ‬12 min walk
  • ‪マイカリー食堂 - ‬2 min walk
  • ‪恵園 - ‬2 min walk

About this property

Sutton Place Hotel Ueno

As a guest of Sutton Place Hotel Ueno, you'll find a vending machine, laundry facilities, and a front desk safe. Public spaces have free WiFi.

This Tokyo hotel is smoke free.

  • 50 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • No smoking on site
Sutton Place Hotel Ueno offers 50 air-conditioned accommodations with a safe and rice cookers. 32-inch LCD televisions come with digital channels. Full-sized fridge/freezers and microwaves are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and bidets.

This Tokyo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include shared/communal kitchens and a hairdryer.

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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Accessibility

  • Hardwood flooring in room
  • No lift
  • Tile flooring in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free extra futon

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Paper towels
  • Rice cooker
  • Shared kitchen access
  • Toaster

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board on request
  • Laundry detergent
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:30 PM; check-in end time: midnight
Contactless check-in and check-out are available

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 4:30 PM - 8:30 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Sutton Place Hotel Ueno Hotel
Sutton Place Hotel Ueno Tokyo
Sutton Place Hotel Ueno Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Sutton Place Hotel Ueno?

Sutton Place Hotel Ueno offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sutton Place Hotel Ueno?

As of 4 July 2026, prices found for a 1-night stay for 2 adults at Sutton Place Hotel Ueno on 5 July 2026 start from AU$91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Sutton Place Hotel Ueno?

The closest beach to Sutton Place Hotel Ueno is Odaiba Beach Park (9.2 km).

Are there hot tubs in the rooms at Sutton Place Hotel Ueno?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Sutton Place Hotel Ueno?

No, Sutton Place Hotel Ueno does not offer an airport shuttle service.

What time are check-in & check-out at Sutton Place Hotel Ueno?

Check-in begins at 4:30 PM. Check-out time is 11:00 AM.

Are pets allowed at Sutton Place Hotel Ueno?

No, pets are not allowed.

Sutton Place Hotel Ueno Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 105 out of 293 reviews
Rating 8 - Good. 102 out of 293 reviews
Rating 6 - Okay. 60 out of 293 reviews
Rating 4 - Poor. 20 out of 293 reviews
Rating 2 - Terrible. 6 out of 293 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Te Atu Rangi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly who knew some English which helps with language barriers
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jiaming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room is more spacious than the average hotels，just a few blocks away from the Ueno JR main exit, which helps a lot when you are carrying luggages. the Staffs are very friendly and helpful, they were all amazing! it was definitely a comfortable stay, and we would certainly choose this hotel again.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

MO CHANG

Liked: Cleanliness, staff & service, amenities
Staff is kind and nice, room is clean
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Stacey

Liked: Amenities, property conditions & facilities
Great hotel, quiet, clean and easy overnight from Narita airport.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

s

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, good location, Great staff.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Tom

Liked: Cleanliness, amenities, property conditions & facilities
This is a small quaint hotel. If you're looking for something by American standards then this probably isn't for you. But if you're looking for something simple to rest your head, that's clean, friendly and in an amazing spot then definitely book here.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and quick access to Ueno Station. Room was very clean and staff were friendly and helpful
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

I-Chi

Clean con
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, a lot of dining options around area.
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

DAVID MARIANO

Liked: Cleanliness, staff & service, amenities
Great staff, just i need a little more space to hang my clothes
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

CHUNAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Close to Station
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Lynette

Liked: Cleanliness, staff & service, amenities
Clean room with good amenities. Tokyo is short on space the room was compact and no where for bags. Perfect for a one night stay close to the train station and Ueno Park
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Location was convenient and the room was nice.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Hardeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay at this hotel, the staff were very friendly and accommodating. The room was very clean too and the area was convenient. The train station was 5 mins away for instance.
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities
Sutton is a hotel that is casual hotel conveniently located with a friendly staff.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

YANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is very comfortable to stay
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Christopher

Disliked: Property conditions & facilities, room comfort
This is a decent stay for a single night, or a place just to crash. Great location, but very old and basic hotel. A bit overpriced for a 2 star hotel.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, perfect bedding
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

まりな

Liked: Cleanliness, staff & service, property conditions & facilities
was very happy with the service by staff at Sutton Place Hotel Ueno.
Stayed 1 night in Oct 2024
Verified

8/10 Good

DESMOND

Liked: Staff & service, property conditions & facilities, room comfort
Room was spacious enough to open 3 large luggages and still have floor space to walk. However, the floor itself was rather dirty (my luggage had lots of dust and dirt stuck to it). Bed and pillows were just nice for me, very comfortable and warm. The blinds were a little confusing to operate.
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Randall

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom had widespread, visible mold, so I’d give the whole experience a 1. That and the bathroom light switch fell out of the wall, leaving exposed wires. The mold could have been easily taken care of with a simple scrub brush and some cleaner with bleach, so I’d chalk it up to lax housekeeping, poor management or a negligent owner—or perhaps all three. Personally, I’d find another place to stay unless future review indicate that the property is up to at least a minimum standard for cleanliness and maintenance.
Stayed 1 night in Mar 2026
Verified

8/10 Good

wing hang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and good location. Within 5-10 mins from Ueno JR station
Stayed 3 nights in Dec 2024
Verified

8/10 Good

Jennifer

Liked: Amenities
It is a convenient hotel to stay in with a decent sized and comfortable double bed. It was reasonably priced for Tokyo
Stayed 1 night in Apr 2024
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
Friendly staff
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Xuanyan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the ueno area was very convenient and the subway is very near
Stayed 1 night in May 2024