Hotel Villa Fontaine Grand Tokyo-ariake

4.0 star property
Hotel connected to a shopping centre in Tokyo with a restaurant

Photo gallery for Hotel Villa Fontaine Grand Tokyo-ariake

Exterior
Buffet
Down duvets, in-room safe, desk, laptop workspace
Hot springs
Daily buffet breakfast (JPY 3200 per person)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$93
9 Feb - 10 Feb

Explore the area

View map
2 Chome-1-5 Ariake, Koto City, Tokyo, Tokyo Prefecture, 135-0063
  • Place, Tokyo Garden Theater
    ‪1 min walk‬
  • Place, Ariake Garden
    ‪3 min walk‬
  • Place, Tokyo Big Sight
    ‪9 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪27 min drive‬

Room options

Double Room, Non Smoking

8.6 out of 10
Excellent
(24 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

Superior Double Room, Non Smoking (with Extra Bed)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Superior Double Room, Non Smoking

9.2 out of 10
Wonderful
(41 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Double Room, Non Smoking (Moderate)

8.6 out of 10
Excellent
(69 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

Superior Twin Room, Non Smoking

9.0 out of 10
Wonderful
(16 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 2 Single Beds and 1 Single Sofa Bed

Superior Twin Room, Non Smoking (for 3 People)

9.0 out of 10
Wonderful
(28 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • 22 sq m
  • Sleeps 3
  • 2 Single Beds

Comfort Twin Room, Non Smoking

9.2 out of 10
Wonderful
(25 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

Comfort Triple Room, Non Smoking

9.0 out of 10
Wonderful
(34 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • 26 sq m
  • Sleeps 3
  • 3 Single Beds

Family Room, Non Smoking

9.0 out of 10
Wonderful
(24 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • 32 sq m
  • Sleeps 4
  • 4 Single Beds

Twin Room, Non Smoking (with Tatami Area)

9.2 out of 10
Wonderful
(21 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Down duvet
Free extra futon mattress
Blackout curtains
Shower/bath combination
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

Superior Twin Room, Non Smoking (with Public Bath Ticket, Extra Bed)

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • 22 sq m
  • Sleeps 3
  • 2 Single Beds

Economy Double Room, Non Smoking (Moderate, with Public Bath Ticket)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

Twin Room, Non Smoking (with Tatami Area, Public Bath Ticket)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Down duvet
Free extra futon mattress
Blackout curtains
Shower/bath combination
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

Room, Non Smoking (Run of the house, CI 6PM-, CO 11AM)

9.4 out of 10
Exceptional
(40 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • 16 sq m
  • Sleeps 1
  • 1 Double Bed

Room, Non Smoking (Run of the house, CI 6PM-, CO 11AM)

8.4 out of 10
Very good
(27 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • 16 sq m
  • Sleeps 2
  • 1 Single Bed OR 1 Queen Bed

High Floor, Superior King Room, Non Smoking

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

High Floor, Superior King Room, Non Smoking with Public Bath Ticket

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

Top Floor, ReFa Collaboration Room, Non Smoking

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

Top Floor, ReFa Collaboration Room, Non Smoking with Public Bath Ticket

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

Room, Non Smoking (Run of the house, CI 8PM-, CO 9AM)

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 1
  • 1 Double Bed

Room, Non Smoking (Run of the house, CI 8PM-, CO 9AM)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 Single Bed OR 1 Queen Bed

Room, Non Smoking (Run of the house, CI 8PM-, CO 9AM)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 3
  • 3 Single Beds

Room, Non Smoking (Run of the house, CI 8PM-, CO 9AM)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 4
  • 4 Single Beds

Room, Non Smoking (Run of the house, CI 6PM-, CO 11AM)

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 3
  • 3 Single Beds

Room, Non Smoking (Run of the house, CI 6PM-, CO 11AM)

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 4
  • 4 Single Beds

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 6PM-, CO 11AM)

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 1
  • 1 Double Bed

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 6PM-, CO 11AM)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 Single Bed OR 1 Queen Bed

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 6PM-, CO 11AM)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 3
  • 3 Single Beds

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 6PM-, CO 11AM)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 4
  • 4 Single Beds

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 8PM-, CO 9AM)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 1
  • 1 Double Bed

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 8PM-, CO 9AM)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 Single Bed OR 1 Queen Bed

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 8PM-, CO 9AM)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 3
  • 3 Single Beds

Room, Non Smoking (Run of the house with Public Bath Ticket, CI 8PM-, CO 9AM)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • Sleeps 4
  • 4 Single Beds

Comfort Fourth Room, Non Smoking

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Blackout curtains
Down duvet
Shower/bath combination
Hairdryer
Private bathroom
  • 31 sq m
  • Sleeps 4
  • 4 Single Beds

About the area

Tokyo

You'll be connected to a shopping centre at Hotel Villa Fontaine Grand Tokyo-ariake, and within just a 10-minute stroll of Ariake Garden and Tokyo Big Sight. Highlights at this hotel include a restaurant and in-room free WiFi. .Enjoy the gym and sauna as well as access to hot springs. Other amenities include free Wi-Fi in public areas, spa services and laundry facilities. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM. There's also self parking, along with the convenience of a free shopping centre shuttle. .Sights within a 10-minute drive of this 4-property class Koto hotel include Tokyo Bay and Tokyo Tower.

What's nearby

  • Tokyo Garden Theater - 1 min walk - 0.2 km
  • Ariake Garden - 3 min walk - 0.3 km
  • Ariake Coliseum - 3 min walk - 0.3 km
  • Tokyo Big Sight - 9 min walk - 0.8 km
  • Toyosu Market - 12 min walk - 1.1 km

Getting around

  • Kokusai-tenjijo Station - 4 min walk
  • Ariake Station - 5 min walk
  • Tokyo (HND-Haneda) - 31 min drive

Restaurants

  • ‪ここdeデリ - ‬6 min walk
  • ‪TGI Fridays - ‬5 min walk
  • ‪ABURI 百貫 - ‬4 min walk
  • ‪陳麻婆豆腐 - ‬5 min walk
  • ‪Burger King - ‬4 min walk

About this property

Hotel Villa Fontaine Grand Tokyo-ariake

Hotel connected to a shopping centre in Tokyo with a restaurant
Hotel Villa Fontaine Grand Tokyo-ariake offers its guests hot springs, a sauna, and a fitness centre. There's a restaurant on site. You'll find a business centre on site.

Public spaces have free WiFi. Spa services, a vending machine, and laundry facilities are also featured at the business-friendly Hotel Villa Fontaine Grand Tokyo-ariake. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Tokyo hotel is smoke free.

  • 749 guestrooms or units
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Corner/local shop
  • ATM
  • Lift
  • No smoking on site
  • Locker space
  • Dining venue
Hotel Villa Fontaine Grand Tokyo-ariake offers 749 accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature down duvets. 49-inch flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, slippers, toilets with an electronic bidet and complimentary toiletries.

This Tokyo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Public bath/onsen services include an indoor public bath and indoor mineral hot springs (Japanese-style onsen). There are 2 indoor hot springs and 2 outdoor hot springs open between 5:00 AM and 1:00 AM. The temperature in the hot springs is set to 90°F.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free shopping centre shuttle
  • Parking on site (JPY 2,500 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 3,200 per person
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 4,500; reservation required

Things to do

  • 2 indoor/outdoor hot springs
  • Gym
  • Sauna
  • Shopping centre

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Spa

  • 2 indoor hot springs
  • 2 indoor/outdoor hot springs
  • 2 outdoor hot springs
  • Hot springs open from 5:00 AM - 1:00 AM
  • Hot springs water temperature - 32 ºC
  • Massage
  • Public indoor bath (no minerals)
  • Public indoor mineral hot springs (onsen)
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children 6 and younger are not allowed at this property. All guests older than 6 are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3200 per person
  • Self-parking fee: JPY 2500 per night
  • Hosted evening meal: JPY 4500

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. Cashless payment methods are available for all transactions.

We should mention

  • Hot springs access available from 5:00 AM to 1:00 AM.
  • Children 6 years old and younger aren't allowed at this property.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Fontaine Tokyo Ariake Tokyo
Villa Fontaine Grand Tokyo Ariake
Hotel Villa Fontaine Grand Tokyo ariake
Hotel Villa Fontaine Grand Tokyo-ariake Hotel
Hotel Villa Fontaine Grand Tokyo-ariake Tokyo
Hotel Villa Fontaine Grand Tokyo-ariake Hotel Tokyo

Frequently asked questions

Is parking available at Hotel Villa Fontaine Grand Tokyo-ariake?

Yep, Hotel Villa Fontaine Grand Tokyo-ariake has a self car park for JPY 2500 per night. A self car park is also available, for a fee. Onsite parking is limited.

How much does it cost to stay at Hotel Villa Fontaine Grand Tokyo-ariake?

As of 29 Jan 2026, prices found for a 1-night stay for 2 adults at Hotel Villa Fontaine Grand Tokyo-ariake on 9 Feb 2026 start from AU$89.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Villa Fontaine Grand Tokyo-ariake?

The closest beach to Hotel Villa Fontaine Grand Tokyo-ariake is Odaiba Beach Park (1.4 km).

Is there a spa on site at Hotel Villa Fontaine Grand Tokyo-ariake?

There's no onsite spa, but this property does offer services like massages.

Does Hotel Villa Fontaine Grand Tokyo-ariake serve breakfast?

Yeah, buffet brekkie is offered daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hotel Villa Fontaine Grand Tokyo-ariake?

No, Hotel Villa Fontaine Grand Tokyo-ariake does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Villa Fontaine Grand Tokyo-ariake?

Yep, you can grab a meal at Hotel Villa Fontaine Grand Tokyo-ariake's onsite restaurant.

What time are check-in & check-out at Hotel Villa Fontaine Grand Tokyo-ariake?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Villa Fontaine Grand Tokyo-ariake?

No, pets are not allowed.

Hotel Villa Fontaine Grand Tokyo-ariake Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1581 out of 2514 reviews
Rating 8 - Good. 624 out of 2514 reviews
Rating 6 - Okay. 209 out of 2514 reviews
Rating 4 - Poor. 58 out of 2514 reviews
Rating 2 - Terrible. 42 out of 2514 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Daniel

Stayed 3 nights in Oct 2025

10/10 Excellent

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Aleah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean hotel .
Stayed 4 nights in Sep 2025

6/10 Okay

Brianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and helped us ship our luggage. Did not eat at the hotels. Rooms could have been better and the air conditioners were hard to operate. Very hot!
Stayed 6 nights in Oct 2025

10/10 Excellent

Chang

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s been years since I’ve visited Japan, and the amount of kindness, willingness to help, professionalism, etc. is unmatched, and made me realize why I loved and miss Japan in the first place. One of the receptionist went out of her way to locate and provide directions, number of train stops, which trains, etc., which made me feel welcomed and honored.
Stayed 4 nights in Oct 2025

10/10 Excellent

Kern

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2025

10/10 Excellent

Sarah

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Gwenyth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind staff, great location
Stayed 3 nights in Oct 2025

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel if you're going to the cruise terminal. Very clean and the staff were very nice.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ryo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet and clean. Breakfast was amazing.
Stayed 5 nights in Oct 2025

2/10 Terrible

Sharlene, Medicine Hat

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
“Hidden, offensive, and outdated policy — tattoos treated like a disease. I stayed at Villa Fontaine Grand Tokyo Ariake, and this was one of the most disappointing and offensive hotel experiences I’ve ever had. The hotel buries its tattoo policy in fine print at the bottom of their website — vague and easy to miss. It only mentions “bath facilities,” without ever explaining that this also includes massages and other spa services. Most people would never assume that a simple massage is part of a “bath facility.” But what’s worse — their policy literally lists tattoos in the same line as “contagious diseases.” That is appalling, discriminatory, and completely unacceptable in 2025. Tattoos are not a disease. Equating them this way is insulting and shows how outdated and exclusionary this policy is. We didn’t want to use their baths. We just wanted a massage. Instead, we were turned away without clear warning. The staff hid behind “policy,” offered no real apology, no solution, and no basic courtesy. It was cold, impersonal, and humiliating. International travelers, be warned: If you have tattoos, you will not be allowed to use any part of their spa — not even massages — and they won’t make that clear until they refuse you. I’ve stayed in hotels around the world, and this was one of the most regressive and offensive experiences I’ve had. If they want to cater to international guests, they need to stop treating tattooed people as if they are unclean or diseased. Shame.
Stayed 7 nights in Oct 2025

10/10 Excellent

Iftikhar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, nice and friendly staff.
Stayed 4 nights in Oct 2025

10/10 Excellent

Yan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Ariel

Stayed 4 nights in Oct 2025

10/10 Excellent

Jun

Stayed 1 night in Oct 2025

6/10 Okay

Jay

Liked: Cleanliness, property conditions & facilities
Clean room, walk distance to subway station. Close to mall various restaurants
Stayed 3 nights in Oct 2025

10/10 Excellent

Helen, Honolulu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the best! I can walk or ride the train to anywhere! I absolutely love this location! On cool evenings I can walk to Team Lab or Kid Zania and Lalaport is beautiful to walk or go for a jog! Everyone jogs in this neighborhood! The parks are beautiful!
Sunset lalaport
Villa Fontaine grand Ariake walking from lalaport
So clean the drain covers
You can customize your stay and rent a private onsen for you and the family or private sauna!
Stayed 2 nights in Oct 2025

10/10 Excellent

Thuydiem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff. clean rooms. laundry easy to use. Phenomenal shower with good temperature and amazing water pressure!!!
Stayed 5 nights in Oct 2025

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Oct 2025

10/10 Excellent

Josue

Stayed 2 nights in Oct 2025

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!!
Stayed 2 nights in Sep 2025

10/10 Excellent

CARRIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay. Close to transport and shopping centre.
Stayed 4 nights in Oct 2025

6/10 Okay

Mani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didnt get the ocean view scenic, my room was the last room on the 7th floor which over look a tennis stadium, window ia a bit too low for my height, the room lack body lotion which I thought they would have, I was a bit disturb how the room have a camera like sensor on the ac unit above the bed, bit weird out. Staff was very helpful during check-in. The room I had booked for four people was a bit small then the othee hotels I've experienced. Laundry was very convenience but the washing and drying time was way too long, minimum of 4 hrs plus spending more the 1k Yen.
Stayed 5 nights in Sep 2025

10/10 Excellent

Conor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean, and quiet neighbourhood with a shop connected to the hotel by a private walkway. There are a lot of event held next door however, so some days have huge crowds. Not the most convenient to get to Tokyo line.
Stayed 4 nights in Oct 2025