Grand Prince Hotel Takanawa

5.0 star property
Luxury hotel with 3 restaurants, in the vicinity of Tokyo Tower

Photo gallery for Grand Prince Hotel Takanawa

Japanese garden
Executive lounge
Lounge
3 restaurants, breakfast, lunch, dinner served; French cuisine
Lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$164
10 Feb - 11 Feb

Explore the area

View map
3-13-1 Takanawa Minato, Tokyo, Tokyo-to, 108-8612
  • Place, Koyasan Tokyo Betsuin Temple
    ‪6 min walk‬
  • Place, Meiji Gakuin University
    ‪8 min walk‬
  • Place, Sengakuji Temple
    ‪8 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪21 min drive‬

Room options

Superior Double Room, Non-smoking

8.8 out of 10
Excellent
(29 reviews)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Toilet with electronic bidet
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

Superior Twin Room, Non-smoking

8.0 out of 10
Very good
(21 reviews)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Toilet with electronic bidet
  • 24 sq m
  • Sleeps 4
  • 2 Single Beds

Superior King Room, Non-smoking

8.2 out of 10
Very good
(25 reviews)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Toilet with electronic bidet
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Twin Room, Non-smoking - with Garden View

8.6 out of 10
Excellent
(22 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
  • Garden view
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

Deluxe King Room, Non-smoking - Garden View

9.0 out of 10
Wonderful
(19 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
  • Garden view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Twin Room with Extra Bed, Non-smoking - Garden View

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Heating
Fridge
TV
Separate bedroom
Blackout curtains
Down duvet
Shower/bath combination
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

Club Superior Double Room with Lounge Access, Non-smoking

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Heating
Club Lounge
Fridge
TV
Separate bedroom
Blackout curtains
Down duvet
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Club Superior Twin Room with Lounge Access, Non-smoking

Highlights

Air conditioning
Heating
Club Lounge
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

Club Deluxe King Room with Lounge Access, Non-smoking - Garden View

7.0 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Heating
Club Lounge
Free cots/infant beds
Fridge
TV
Blackout curtains
Down duvet
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Superior Double Room, High Floor, Non Smoking

8.0 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Toilet with electronic bidet
  • City view
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

Superior Twin Room, High Floor, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Toilet with electronic bidet
  • City view
  • 24 sq m
  • Sleeps 4
  • 2 Single Beds

Superior King Room, High Floor, Non-smoking

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
Toilet with electronic bidet
  • City view
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Twin Room, High Floor, Non-smoking - Garden View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
  • Garden view
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

Deluxe King Room, High Floor, Non-smoking - Garden View

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Blackout curtains
Down duvet
Shower/bath combination
  • Garden view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Club Superior King Room with Lounge Access, Non-smoking

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Club Lounge
Fridge
TV
Separate bedroom
Blackout curtains
Down duvet
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Club Junior Suite Deluxe King Room with Lounge Access, Non-smoking

Highlights

Air conditioning
Heating
Club Lounge
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Club Deluxe Twin Room with Lounge Access, Non-smoking - Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Club Lounge
Free cots/infant beds
Fridge
TV
Blackout curtains
Down duvet
  • Garden view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

High Floor Superior Corner King Room

  • Sleeps 2

Superior Room, 1 King Bed, Non Smoking, Corner

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Fridge
TV
Separate bedroom
Blackout curtains
Down duvet
Shower/bath combination
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed, Non Smoking, Corner (Upper Floor )

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Heating
Fridge
TV
Separate bedroom
Blackout curtains
Down duvet
Shower/bath combination
  • City view
  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Club Corner King Room with Lounge Access, Non smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Heating
Club Lounge
Fridge
TV
Separate bedroom
Blackout curtains
Down duvet
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Club Suite King with Lounge Access, Non smoking

Highlights

Air conditioning
Heating
Club Lounge
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
  • Garden view
  • 64 sq m
  • Sleeps 2
  • 1 King Bed

Club Suite Twin with Lounge Access, Non smoking

Highlights

Air conditioning
Heating
Club Lounge
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
  • Garden view
  • 64 sq m
  • Sleeps 2
  • 2 Single Beds

Club Grand Suite Twin with Lounge Access, Non smoking

Highlights

Air conditioning
Heating
Executive Lounge
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
  • Garden view
  • 123 sq m
  • Sleeps 2
  • 2 Single Beds

Club Junior Suite King Room with Lounge Access, Non-smoking

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Club Lounge
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Club Junior Suite Corner Twin Room with Lounge Access, Non-smoking

Highlights

Air conditioning
Heating
Club Lounge
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
  • 47 sq m
  • Sleeps 2
  • 2 Single Beds

Club Princess Suite Twin Room with Lounge Access, Non smoking

Highlights

Air conditioning
Heating
Executive Lounge
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
  • 102 sq m
  • Sleeps 2
  • 2 Single Beds

Club Prince Suite King Room with Lounge Access, Non smoking

Highlights

Air conditioning
Heating
Executive Lounge
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
  • 102 sq m
  • Sleeps 2
  • 1 King Bed

Grand Suite

  • Sleeps 2

Prince King Suite

  • Sleeps 2

Premium Corner Twin Room

  • Sleeps 2

Premier King Room

  • Sleeps 2

Club Superior Corner King Room

  • Sleeps 2

Premier Deluxe King Room Non smoking

  • Sleeps 2

Deluxe Twin Room Non smoking

  • Sleeps 2

Deluxe King Room Non smoking

  • Sleeps 2

Superior Twin Room Non smoking

  • Sleeps 2

Superior King Room Non smoking

  • Sleeps 2

Superior Double Room Non smoking

  • Sleeps 2

Deluxe Twin - Triple Correspondence(3F) Non smoking

  • Sleeps 3

High Floor Superior Double Room Non smoking

  • Sleeps 2

High Floor Superior King Room Non smoking

  • Sleeps 2

High Floor Superior Twin Room Non smoking

  • Sleeps 2

High Floor Deluxe King Room Non smoking

  • Sleeps 2

High Floor Deluxe Twin Room Non smoking

  • Sleeps 2

Deluxe Room

  • Sleeps 2

Superior Corner King Room Non-Smoking

  • Sleeps 2

[Club Floor]Club Superior Double Room Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2

Superior Corner King Room Upper Floor Non-Smoking

  • Sleeps 2

[Club Floor]Club Superior Twin Room Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2

[Club Floor]Club Superior King Room Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2

[Club Floor]Club Superior Corner King Room Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2

[Club Floor]Club Deluxe King Room Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2

[Club Floor]Club Deluxe Twin Room Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2

[Club Floor]Junior Suite Deluxe King Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2

[Club Floor]Junior Suite King Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2

[Club Floor]Junior Suite Corner Twin Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2

[Club Floor]Club Suite King Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2

[Club Floor]Club Suite Twin Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2

[Club Floor]Princess Suite Twin Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2

[Club Floor]Prince Suite King Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2

[Club Floor]Grand Suite Non-Smoking With Lounge Access & Lounge Breakfast

  • Sleeps 2

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About the area

Tokyo

A luxury stay in the heart of Tokyo awaits you at Grand Prince Hotel Takanawa. You'll be 3.7 km (2.3 mi) from Tokyo Tower and 6.9 km (4.3 mi) from Tokyo Imperial Palace. Highlights at this hotel include 3 restaurants, a 24-hour gym and a bar/lounge. .The restaurant, Le Trianon, serves French cuisine and is open for lunch and dinner. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and spa services. Each morning buffet breakfast is served between 6:30 AM and 11:00 AM. There's also the convenience of self parking. .Places within a 15-minute drive of this 5-property class Minato hotel include Shinjuku Gyoen National Garden and Ueno Park.

What's nearby

  • Koyasan Tokyo Betsuin Temple - 6 min walk - 0.6 km
  • Meiji Gakuin University - 8 min walk - 0.7 km
  • Sengakuji Temple - 8 min walk - 0.7 km
  • Shinagawa Prince Cinema - 8 min walk - 0.7 km
  • Happoen Garden - 12 min walk - 1.1 km

Getting around

  • Takanawadai Station - 8 min walk
  • Shinagawa Station - 10 min walk
  • Tokyo (HND-Haneda) - 31 min drive

Restaurants

  • ‪喫茶室ルノアール - ‬8 min walk
  • ‪麻布茶房 - ‬10 min walk
  • ‪品川横丁 - ‬9 min walk
  • ‪Executive Lounge - ‬10 min walk
  • ‪ラウンジもみじ - ‬5 min walk

About this property

Grand Prince Hotel Takanawa

Luxury hotel with 3 restaurants, in the vicinity of Tokyo Tower
There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 25801 square feet (2397 square metres) and includes conference space. A 24-hour fitness centre, spa services, and multilingual staff are also featured at the luxury Grand Prince Hotel Takanawa. The hotel can provide concierge services and wedding services. Parking is available for a fee.

This 5-star Tokyo hotel is smoke free.

  • 372 guestrooms or units
  • 15 levels
  • 3 dining venues
  • 25801 sq ft of conference space
  • 2397 sq. m of conference space
  • Built in 1971
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Grand Prince Hotel Takanawa offers 372 air-conditioned accommodations with a safe and complimentary slippers. Beds feature down duvets. Televisions come with digital channels.

Bathrooms include a combined bath/shower unit, toilets with an electronic bidet, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (JPY 1,500 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: JPY 5,085 for adults and JPY 2,825 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Grand Cafe PATIO
  • Le Trianon
  • Lounge KOMYO
  • Wakatake

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 25,801 square feet of conference space

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 15 floors
  • Ballroom
  • Banquet hall
  • Built in 1971
  • Local artist showcase
  • Local culture and ecosystem education
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch TV with digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the breakfast rate plans for children ages 0-5, and can be requested on-site for the listed child breakfast fee.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 September to 24 July:
  • Swimming pool
The property will be renovating from 30 June 2025 to 31 March 2026 (completion date subject to change). The following areas are affected:
  • Parking area
  • Selected guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 5085 for adults and from JPY 2825 for children
  • Self-parking fee: JPY 1500 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Hotel Takanawa
Grand Prince Hotel Takanawa
Grand Prince Hotel Takanawa Tokyo
Grand Prince Takanawa
Grand Prince Takanawa Hotel
Grand Prince Takanawa Tokyo
Prince Hotel Takanawa
Prince Takanawa Hotel
Takanawa
Takanawa Prince
Grand Prince Hotel New Takanawa Tokyo, Japan
Grand Prince Hotel Takanawa Tokyo, Japan
Grand Prince Takanawa Tokyo
Grand Prince Hotel Takanawa Hotel
Grand Prince Hotel Takanawa Tokyo
Grand Prince Hotel Takanawa Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Grand Prince Hotel Takanawa?

Grand Prince Hotel Takanawa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Prince Hotel Takanawa?

As of 9 Feb 2026, prices found for a 1-night stay for 2 adults at Grand Prince Hotel Takanawa on 10 Feb 2026 start from AU$163.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Prince Hotel Takanawa?

Yep, Grand Prince Hotel Takanawa has a self car park with in/out privileges for JPY 1500 per night. A self car park is also available, for a fee.

Are there any beaches close to Grand Prince Hotel Takanawa?

The closest beach to Grand Prince Hotel Takanawa is Odaiba Beach Park (3.9 km).

Is there a spa on site at Grand Prince Hotel Takanawa?

There's no onsite spa, but this property does offer services like massages.

What makes Grand Prince Hotel Takanawa a romantic place to stay?

A lounge bar, plus massage services available in the guestrooms, help set the scene for a romantic weekend at Grand Prince Hotel Takanawa.

Does Grand Prince Hotel Takanawa serve breakfast?

Sure does, buffet breakfast is offered daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Grand Prince Hotel Takanawa?

No, Grand Prince Hotel Takanawa does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Prince Hotel Takanawa?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Prince Hotel Takanawa?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Grand Prince Hotel Takanawa?

No, only service animals are allowed.

Grand Prince Hotel Takanawa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 869 out of 1321 reviews
Rating 8 - Good. 293 out of 1321 reviews
Rating 6 - Okay. 90 out of 1321 reviews
Rating 4 - Poor. 44 out of 1321 reviews
Rating 2 - Terrible. 25 out of 1321 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kozue

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service!
Stayed 1 night in Nov 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities
Excellent service
Stayed 4 nights in Nov 2025

10/10 Excellent

Jose

Stayed 1 night in Sep 2025

10/10 Excellent

Evgeny

Travelled with group
Clean room
Stayed 2 nights in Oct 2025

10/10 Excellent

masayuki

Stayed 3 nights in Oct 2025

8/10 Good

Karla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were very nice and spacious — comparable to a standard room in the U.S., which was a pleasant surprise. The property was clean and well-maintained, and the best part was having a 7-Eleven right on-site! It made it so convenient to grab anything we needed. The staff were polite and professional, though the front desk interaction felt a bit dry at times — possibly due to the language barrier. When we asked for help with reservations or dinner options, it didn’t feel like they were eager to assist. That said, the hotel has great dining choices either on-site or at the sister properties across the courtyard, which made meals easy and enjoyable. The location is also excellent — close to Haneda Airport and just a short taxi or train ride to Shibuya and Shinjuku. The JR and the train station are about a 5–10 minute walk away. Overall, I’d definitely stay here again. The spacious rooms, cleanliness, and convenience made it a great choice for our trip.
Stayed 3 nights in Nov 2025

10/10 Excellent

hays

Liked: Cleanliness, amenities, property conditions & facilities
The room was in immaculate condition, the outdoor shrine was exquisite, and the staff were exceptional and spoke English very well. I'm looking forward to staying here again.
Stayed 1 night in Sep 2025

10/10 Excellent

Daria

Stayed 2 nights in Oct 2025

8/10 Good

Eszter

Travelled with partner
Liked: Cleanliness
This hotel is okay if you don't stay there much, or if you are attendingt a conference where you are carried for by others. The gym is no gym. Itt a small room with no windows, and has only two bikes and two treadmills. No weights, and no room to move. It feels like a tucked away basement even if it is on the second floor. Instead. You are asked to go to the Sakura hotel and pay 2200 Yen every time you want to train in their gym even if it belongs to the same hotel chain and they exchange certain services for free anyway. It's really a slap in the face. Their club lounge closes at 9pm when most people return to the hotel and would love to have a drink and socialise before sleeping; so that's a bit disappointing. The hotel restaurant Trianon is by booking only and kills the spontaneity of enjoying a meal or a drink. The cleaners are lovely. Some of the girls at the reception were really very helpful and nice, but for the most part, you were left feeling that asking anything was a huge bother. You were met with a frown, arrogance and rarely a polite response, which is really unusual for Japan. I'm an avid traveller and Japan has always been a favourite destination and I love the people and culture. This hotel was a disappointment in several ways. Prior to this we stayed at the Prince hotel near the Tokyo tower and that was absolutely flawless. Shinjuku prince hotel is also wonderful with a great bar at the top open until late.
Stayed 6 nights in Oct 2025

10/10 Excellent

Shirene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes the rooms were very clean. Staff friendly and always ready to assist.
Stayed 3 nights in Oct 2025

10/10 Excellent

kitajima

Stayed 1 night in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Part of a group of hotels from the same chain centred around an Japanese garden. The hotel was modern and very clean and is litterally across the road from the Shingawa station. Very convenient. Biggest complaint ws the glacial pace of the checkin process. Everything was paper based and it took forever to be checked in. On site restaurants were very expensive and better options available within a short walk. Staff were friendly and helpful. Would stay again if in the area
Stayed 3 nights in Oct 2025

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed only overnight but beautiful hotel with great options! Wasn’t clarified on which was the lounge so we didn’t get to experience the lounge access we paid for… still a lovely place!
Stayed 1 night in Oct 2025

10/10 Excellent

karina

Stayed 1 night in Oct 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities
Lovely hotel. Beautiful grounds and the rooms are lovely. We didn’t end up using the onsen (in the hotel next door) but everything that we did experience was nice.
Stayed 1 night in Oct 2025

10/10 Excellent

Francisco

Stayed 1 night in Oct 2025

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities
Rooms were great (more spacious than expected) and the shuttle service was great to get to the Train station.
Stayed 4 nights in Sep 2025

10/10 Excellent

Margaret

Stayed 4 nights in Oct 2025

10/10 Excellent

marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big comfortable room and bed. We just loved the beautiful garden, which was lit up at night. Very peaceful stay.
Stayed 3 nights in Oct 2025

10/10 Excellent

KENNETH, Houston

Business traveller, Travelled with partner
Liked: Cleanliness
No free breakfast buffet included in my reservation as I assumed. AC great, free Spa experience great, cleanliness great.
Stayed 3 nights in Oct 2025

10/10 Excellent

Maria, Saltillo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gardens were lovely. Room was large with lots of amenities, but dated. Pillows good. Bed good. TV needs updating to smart tv. Restaurants at this property are insanely expensive for no reason-read the room. Why would anyone pay $100 for breakfast?
Stayed 1 night in Oct 2025

10/10 Excellent

Teruo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Oct 2025

8/10 Good

Apurva

Stayed 3 nights in Oct 2025

10/10 Excellent

Akira

Stayed 4 nights in Oct 2025