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"The hotel was walking distance from the train station, opposite to a 7/11 convenience store and reception was open till 10pm. The fridge and cooking ... " More

By a verified traveller on Sat 18 Jan 2020

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Hotel Description

At Randor Residence Tokyo Suites you'll be 2.9 km (1.8 mi) from Ueno Park and 3.4 km (2.1 mi) from University of Tokyo. Highlights at this aparthotel include in-room washers/dryers, free WiFi, and free Internet.

Each apartment is individually decorated and features a flat-screen TV and a hair dryer. In-room dining is easy with amenities like a refrigerator, a microwave, and a stovetop. Limited housekeeping is available.

This smoke-free aparthotel offers free WiFi in public areas, express check-in, and luggage storage. Added amenities include laundry facilities and an elevator.

This 3-star Arakawa aparthotel is 4.1 km (2.5 mi) from Sensō-ji Temple and 5 km (3.1 mi) from Akihabara Electric Town.

Romantic Studio Suite, 1 Queen Bed, Non Smoking, Hot Tub

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$64* Per night/room 15 Jul. - 16 Jul.

Comfort Studio Suite, Multiple Beds, Non Smoking, Hot Tub

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Family Suite, 3 Bedrooms

Bed Count 2 Twin Beds Maximum Occupancy 12 Max

Deluxe Suite, 3 Bedrooms

Bed Count 4 Twin Beds Maximum Occupancy 12 Max

Executive Studio Suite, Multiple Beds, Non Smoking, Hot Tub

Bed Count 4 Twin Beds Maximum Occupancy 6 Max

Luxury Studio Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Randor Residence Tokyo Suites ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Randor Residence Tokyo Suites

3 out of 5
The hotel was walking distance from the train station, opposite to a 7/11 convenience store and reception was open till 10pm. The fridge and cooking microwave worked well, but we couldn’t figure out the stove. We couldn’t find a plug, so we hand washed all dishes with running water. There is no wall safe to store any valuables. The bath/shower room was alright. It had multiple lighting settings and the water temperature was set using an electronic system. At one point the shower floor did start to flood and we discovered a dirty wipe that was covering the drain. Really gross. It looked like someone had, at one stage, thrown up in the toilet as there were splatter stains on the bottom of the walls around the toilet. The reception staff were limited with their English, but friendly. We had 5 beds. The linen was reasonably clean but probably needed an upgrade. The washing machine, air conditioner TV and clothes drying rack worked well. The door was locked using a pin system and there were slippers provided for the week. If you needed to dispose of garbage, it could be placed outside the door before 10am. Same with any towels. Our view was a car park out the back of the building. It didn’t bother us as we kept the blinds down and were out touring most of the time.

Posted by , from Gold Coast on 18 Jan. 2020

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Comment from Hotel Management

20 Jan. 2020 by Randor Residence Tokyo Suites

Thank you very much for staying this time. We apologize for any unpleasant thoughts during your stay. Your feedback will help improve cleaning. Thank you for your valuable feedback. We look forward to your stay again.

About the Randor Residence Tokyo Suites

Location 4-37-1 Arakawa, Tokyo, 116-0002

Property Features

Randor Residence Tokyo Suites offers its guests laundry facilities, express check-in, and an elevator. Public spaces have free WiFi and wired Internet. This 3-star Tokyo aparthotel is smoke free.

  • 11 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Storage area for luggage
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet


  • Train station: Shin-Mikawashima Station (0.5 km / 0.3 mi)
  • Metro station: Machiya-ekimae Station (0.5 km / 0.3 mi)

Room Amenities

Randor Residence Tokyo Suites offers 11 air-conditioned accommodations with washers/dryers and hair dryers. Each accommodation is individually furnished and decorated. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided on a limited basis.

  • Washer and dryer
  • Flat-screen television
  • Refrigerator
  • Microwave
  • Stove
  • Electric kettle
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (limited)
  • Hair dryer
  • Toiletries (free)
  • Bidet
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Hotel Policies


  • Check-in time starts at 4:00 PM
  • Check-in time ends at 6:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 9 AM - 8:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9 AM - 8:00 PM.
Front desk staff will greet guests on arrival.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • Property Registry Number – 30荒保衛環き(三)第1号


Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Kitchen/kitchenette fee: JPY 0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Machiya Second Apartment Tokyo
  • Grand Machiya Second Apartment
  • Grand Machiya Second Tokyo
  • Randor Tokyo Suites Tokyo
  • Randor Residence Tokyo Suites Tokyo
  • Randor Residence Tokyo Suites Aparthotel
  • Randor Residence Tokyo Suites Aparthotel Tokyo

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.