Mandarin Oriental Tokyo

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

• Cash or credit card deposit required
• Debit cards
• UnionPay
• Staffed front desk
• Security system
• Property is cleaned with disinfectant
• Staff wear personal protective equipment
• Protective clothing is available for guests
• Masks are available for guests
• Gloves are available for guests
• No shield between guests and staff in main contact areas
• Guests are provided with free hand sanitiser
• Social distancing measures are in place
• Contactless check-in is available
• Property confirms they are implementing enhanced cleaning measures
• Individually wrapped food options are available
• Individually wrapped food options are available for breakfast
• Individually wrapped food options are available for lunch
• Individually wrapped food options are available for dinner
• Individually wrapped food options are available through room service
• No gap period between guests' stays
• Staff temperature checks are conducted regularly
• Temperature checks are available to guests
• Bed sheets and towels are washed at a temperature of at least 60°C/140°F
• Commonly touched surfaces are cleaned with disinfectant
• Property confirms they are implementing guest safety measures
• Contactless check-out is available
• Guest accommodation is not sealed after cleaning
• Electrostatic spray is not used for disinfection
• Cashless transactions are available
• Masks are compulsory at the property
• Contactless food service / room service is available
• Reservation might be required for some facilities on site
• Property follows sanitisation practices of Ecolab (3rd party expert - Global)
• Mobile key entry is not available
• Food service has been amended for enhanced safety