4.5 out of 5

"We spent over $400 a night to stay at this hotel and were disappointed that we had to pay extra to use the pool. When we checked in to the hotel, we ... " More

By a verified traveller on Sun 05 Aug 2018

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Hotel Description

A luxury stay in the heart of Tokyo awaits you at Cerulean Tower Tokyu Hotel. Within steps you'll find Cerulean Tower and Shibuya Crossing within a 10-minute stroll. Highlights at this hotel include 5 restaurants, a bar/lounge and a sauna.

TVs with cable channels are featured in all 408 rooms, and you can enjoy free WiFi, free wired Internet and coffee/tea makers. Fridges and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Down comforters welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Additionally, free bottled water, in-room massages and safes are available.

This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has concierge services. Additionally, you'll find a 24-hour business centre and a coffee shop/café. Buffet breakfast is available daily between 7 AM and 10 AM. There's also the convenience of self parking.

Attractions within a 20-minute walk of this 4.5-star Shibuya hotel include Shibuya Hikarie and NHK Hall.

Queen Non-Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$401* Per night/room 30 Aug. - 31 Aug.

Corner Suite Non-smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior King Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Twin Smoking

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 5 Max

Single Room, Non Smoking (N )

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Single Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Cerulean Tower Tokyu Hotel ratings based on 20 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Cerulean Tower Tokyu Hotel

Everyone (17) Couples (1) Business (1) Family (1)
5 out of 5
Great hotel, good location and staff extremely helpful and welcoming

Posted by on 1 Jun. 2019

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Comment from Hotel Management

2 Jun. 2019 by Customer relation Ayu T.

Dear the guest, Thank you for staying at the Cerulean Tower Tokyu Hotel and sharing your review with us. We would be greatly appreciated to write such a generous and richly detailed account of your experience. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours,

5 out of 5
Wonderful staff, and great room facilities. The hotel room was a great size and we were on a high floor with a great view of the city. Location wise was perfect, a short walk to Shibuya station and basically a block away from the infamous Shibuya crossing!

Posted by on 6 May 2019

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Comment from Hotel Management

7 May 2019 by Customer relation Ayu T.

Dear Mr./Ms. Ann Thank you for staying at the Cerulean Tower Tokyu Hotel and sharing reviewing us. The staff and I would like to thank you for choosing our place during your precious time here. The Management and Staff would like to thank you for the wonderful comments and we are delighted to understand that the Hotel has brought many conveniences to your stay. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Once again, we would like to express our sincere thanks for choosing our place. Sincerely yours,

4 out of 5
Very convenient location. The room has great city view and Mt Fuji is right there through the huge window on 39th floor. However, very disappointed that tea and coffee are not included in the high room rate for a luxury hotel like this. All other hotel facilities are also at extra costs!

Posted by on 28 Dec. 2018

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Comment from Hotel Management

1 Jan. 2019 by Customer relation

Dear the guest, thank you for staying at the Cerulean Tower Tokyu Hotel and reviewing us. The Management and Staff would like to thank you for the wonderful comments and we are delighted to understand that the Hotel has brought many conveniences to your stay. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Once again, we would like to express our sincere thanks for choosing our place. Sincerely yours,

5 out of 5

Posted by on 8 Nov. 2018

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Comment from Hotel Management

11 Nov. 2018 by Customer relation

Dear the guest, Thank you for staying at the Cerulean Tower Tokyu Hotel. We would be greatly appreciated to write such a generous and richly detailed account of your experience. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours,

4 out of 5
We spent over $400 a night to stay at this hotel and were disappointed that we had to pay extra to use the pool. When we checked in to the hotel, we were not informed about the facilities of the hotel.

Posted by , from Australia on 5 Aug. 2018

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Comment from Hotel Management

12 Sep. 2018 by Customer Relations/M

Dear the guest, Thank you for staying at the Cerulean Tower Tokyu Hotel and sending us your feedback. We apologize that your stay were disappointment for your experience. We appreciate if you would understand our fitness club is operating as membership. All users should pay admission fee. However we shared your feedback with our management to re-consider it. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours,

5 out of 5

Location and hotel spot on

Got an upgrade to the executive floor so that’s always a bonus. View superb, room also. Beds comfortable. Amenities modern. Used the Bose system a lot. Food of good quality. Couldn’t fault hotel at all. Will stay again

Posted by , from Australia on 19 Apr. 2018

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Comment from Hotel Management

8 May 2018 by Customer Relations/M

Dear the guest, Thank you for staying at the Cerulean Tower Tokyu Hotel.We would be greatly appreciated to write such a generous and richly detailed account of your experience. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours,

5 out of 5

Luxury hotel with great staff service and viewd

Luxury hotel with great staff and service. The corner suite was extremely spacious and luxurious with stunning city views. We would definately return to this hotel. Thank you Cerulean for making our 5 nights in Tokyo amazing!

Posted by , from Sunshine Coast, Qld, Australia on 20 Dec. 2017

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5 out of 5

Great location and superb hotel.

Pros: The location, the quality of the hotel, the views from the rooms and the comfort!
Location: Close to everything you need in Shibuya. An easy walk to stations and restaurants. Sightseeing was a breeze.
Our stay at Cerulean Towers was amazing. We had two interconnecting rooms for our family. The hotel was gorgeous, the views were astounding. The rooms were not only beautiful but incredibly comfortable and well appointed. One of the surprisingly best things that was provided was the "Handi" phone in the room, it made our short stay so much easier. We were able to navigate our way around Shibuya without too much trouble. We would stay again in a heartbeat.

Posted by , from Sydney, Australia on 19 Dec. 2017

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4 out of 5

Good position

Pros: Knowledgeable staff, buffet breakfast, swimming pool and spa but cost of swim far too high. Should be free.
Cons: Price for guests for a swim in pool ridiculous
Location: Shops, cafes, cinema
Good Western breakfast but too expensive. Helpful staff and clean rooms.

Posted by on 25 Jul. 2017

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3 out of 5

Gracious and spacious - but strange micro-charges

This hotel has so much going for it. The rooms here are large and very comfortable. The staff are courteous and professional. Shibuya is a fantastic location. This sits oddly with micro-charges for things like in-room green tea bags (300 yen), printing a boarding pass (54 yen). Small charges, certainly, but a bit rich when rooms charges start at several hundred dollars a night. My advice would be to quietly add $5 to the room rate and don't penny pinch around the small stuff. Knowing this in advance, I'd still stay at the Cerulean again. It is a lovely hotel.

Posted by , from Sydney, Australia on 24 Apr. 2017

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Property Features

Cerulean Tower Tokyu Hotel offers its guests a sauna and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 108 square feet (10 square metres). Tour or ticket assistance, multilingual staff, and gift shops/news stands are also featured at the luxury Cerulean Tower Tokyu Hotel. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.

  • 408 guestrooms or units
  • 40 levels
  • 5 dining venues
  • 108 sq ft of conference space
  • 10 sq. m of conference space
  • Bar or lounge
  • Coffee shop
  • Business centre (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Tokyo (HND-Haneda) (23.4 km / 14.6 mi)
  • Train station: Tokyo Shibuya Station (0.7 km / 0.5 mi)
  • Metro station: Shibuya Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Cerulean Tower Tokyu Hotel offers 408 forms of accommodation with minibars and a safe. Beds feature down comforters. Cable televisions are provided. Guests can make use of the in-room fridges and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include a complimentary bathrobe, complimentary slippers, toilets with an electronic bidet and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested.Housekeeping is provided on a daily basis.

  • Bathrooms are partially open
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Fridge
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Toilet with electronic bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

Cerulean Tower Tokyu Hotel has 5 restaurants on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the swimming pool, health club or fitness facility.

Hotel Policies

Check-in

  • Check-in time ends at 9:00 PM
  • Check-in time starts at 2 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Guests under 13 years of age are not allowed in the Executive Salon. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed
  • Parking height restrictions apply

Fees

 

  • A city tax will be collected at the property upon arrival. The city tax ranges from JPY 100–200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between JPY 3326 and JPY 3920 per person (approximately)
  • Self-parking fee: JPY 3240 per night
  • Facilities fee: JPY 2160 per person and includes use of:

  • – Fitness facilities
    – Sauna
    – Swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cerulean Hotel
  • Cerulean Hotel Tokyu
  • Cerulean Tokyu Tower
  • Cerulean Tower Hotel
  • Cerulean Tower Tokyu
  • Cerulean Tower Tokyu Hotel
  • Cerulean Tower Tokyu Hotel Tokyo
  • Cerulean Tower Tokyu Tokyo
  • Hotel Cerulean
  • Tokyu Cerulean Tower Hotel
  • Cerulean Tower Tokyu Hotel Shibuya, Tokyo

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

  • The property is a member of Preferred Hotels & Resorts.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.