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Cerulean Tower Tokyu Hotel

4.5-star property
26-1 Sakuragaoka-cho, Shibuya-ku, Tokyo, Tokyo-to 1800 796 370
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4.8 out of 5
Exceptional!
See all 13 Wotif Reviews

"Staff were amazing and helpful and extremely courteous. Room was everything we were expecting and more. Great facilities a welcomed end to each day, t ... " More

By a verified traveller on Fri 31 Jan 2020

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Hotel Description

A luxury stay in the heart of Tokyo awaits you at Cerulean Tower Tokyu Hotel. You'll be 0.5 km (0.3 mi) from Shibuya Crossing and 3.2 km (2 mi) from Tokyo National Olympic Stadium. Highlights at this hotel include 5 restaurants, 2 bars/lounges, and a full-service spa.

All 408 rooms feature TVs with cable channels, and you can enjoy free WiFi, free wired Internet, and coffee/tea makers. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Premium bedding and pillow menus welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Down comforters, free newspapers, and free bottled water are also available.

A day of pampering at Cerulean Tower Fitness Fitness Club & Spa can include facials and body treatments along with access to the sauna and spa tub. The hotel's own bar/lounge is a nice place to enjoy a drink. 108 square feet (10 square meters) of event facilities include a meeting room, and other business amenities include a 24-hour business center. Other amenities include free WiFi in public areas, a fitness center, and a coffee shop/café. Full breakfast is available daily between 7 AM and 10 AM. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute drive of this 4.5-star Shibuya hotel include Tokyo Tower and Tokyo Imperial Palace.

Double Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$400* Per night/room 27 Jan. - 28 Jan.

Corner Suite Non-smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Check-in 21:00 - Check out 9:00 - Superior Twin Non-Smoking

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Superior King Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Check-in 21:00 - Check out 9:00 - Double Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Twin Smoking

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Cerulean Tower Tokyu Hotel ratings based on 13 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Cerulean Tower Tokyu Hotel

Everyone (9) Couples (1) Family (2)
5 out of 5

Posted by on 14 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Customer relation Ayu T.

Dear the guest, Thank you for staying at the Cerulean Tower Tokyu Hotel and sharing your review with us. We would be greatly appreciated to write such a generous and richly detailed account of your experience. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours,

5 out of 5
Staff were amazing and helpful and extremely courteous. Room was everything we were expecting and more. Great facilities a welcomed end to each day, to relax in a immaculate room, with the most comfortable beds.

Posted by on 31 Jan. 2020

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Comment from Hotel Management

1 Feb. 2020 by Customer relation Ayu T.

Dear the guest, Thank you very much for staying at the Cerulean Tower Tokyu Hotel and for taking the time to write a review. We are delighted to read that you had a relaxing stay. Your kind words have encouraged us to continue to do our utmost in offering luxury and elegance to satisfy all our guests, without becoming complacent. We look forward to your continued patronage and to serving you again soon. sincerely yours,

5 out of 5
This hotel has a feeling of spacious opulence from the moment you enter the reception lobby. Our interconnecting Deluxe King rooms provided the perfect sanctuary from the hustle & bustle of Shibuya for our young family. It was a little disappointing that our children were not able to utilise the Fitness Centre swimming pool due to their age.

Posted by on 22 Jan. 2020

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Comment from Hotel Management

23 Jan. 2020 by Customer relation Ayu T.

Dear the guest, Thank you very much for staying at the Cerulean Tower Tokyu Hotel and for taking the time to write a review. We are delighted to read that you had a relaxing stay. Your kind words have encouraged us to continue to do our utmost in offering luxury and elegance to satisfy all our guests, without becoming complacent. We look forward to your continued patronage and to serving you again soon. Sincerely yours,

5 out of 5

Posted by on 16 Jan. 2020

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Comment from Hotel Management

17 Jan. 2020 by Customer relation Ayu T.

Dear the guest, Thank you for staying at the Cerulean Tower Tokyu Hotel and sharing your review with us. We would be greatly appreciated to write such a generous and richly detailed account of your experience. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours,

5 out of 5

Posted by on 9 Jan. 2020

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Comment from Hotel Management

10 Jan. 2020 by Customer relation Ayu T.

Dear the guest, Thank you for staying at the Cerulean Tower Tokyu Hotel and sharing your review with us. We would be greatly appreciated to write such a generous and richly detailed account of your experience. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours,

5 out of 5
Great hotel, good location and staff extremely helpful and welcoming

Posted by on 1 Jun. 2019

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Comment from Hotel Management

2 Jun. 2019 by Customer relation Ayu T.

Dear the guest, Thank you for staying at the Cerulean Tower Tokyu Hotel and sharing your review with us. We would be greatly appreciated to write such a generous and richly detailed account of your experience. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours,

5 out of 5
Wonderful staff, and great room facilities. The hotel room was a great size and we were on a high floor with a great view of the city. Location wise was perfect, a short walk to Shibuya station and basically a block away from the infamous Shibuya crossing!

Posted by on 6 May 2019

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Comment from Hotel Management

7 May 2019 by Customer relation Ayu T.

Dear Mr./Ms. Ann Thank you for staying at the Cerulean Tower Tokyu Hotel and sharing reviewing us. The staff and I would like to thank you for choosing our place during your precious time here. The Management and Staff would like to thank you for the wonderful comments and we are delighted to understand that the Hotel has brought many conveniences to your stay. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Once again, we would like to express our sincere thanks for choosing our place. Sincerely yours,

4 out of 5
Very convenient location. The room has great city view and Mt Fuji is right there through the huge window on 39th floor. However, very disappointed that tea and coffee are not included in the high room rate for a luxury hotel like this. All other hotel facilities are also at extra costs!

Posted by on 28 Dec. 2018

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Comment from Hotel Management

1 Jan. 2019 by Customer relation

Dear the guest, thank you for staying at the Cerulean Tower Tokyu Hotel and reviewing us. The Management and Staff would like to thank you for the wonderful comments and we are delighted to understand that the Hotel has brought many conveniences to your stay. Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Once again, we would like to express our sincere thanks for choosing our place. Sincerely yours,

5 out of 5

Posted by on 8 Nov. 2018

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Comment from Hotel Management

11 Nov. 2018 by Customer relation

Dear the guest, Thank you for staying at the Cerulean Tower Tokyu Hotel. We would be greatly appreciated to write such a generous and richly detailed account of your experience. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours,

4 out of 5
We spent over $400 a night to stay at this hotel and were disappointed that we had to pay extra to use the pool. When we checked in to the hotel, we were not informed about the facilities of the hotel.

Posted by , from Australia on 5 Aug. 2018

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Comment from Hotel Management

12 Sep. 2018 by Customer Relations/M

Dear the guest, Thank you for staying at the Cerulean Tower Tokyu Hotel and sending us your feedback. We apologize that your stay were disappointment for your experience. We appreciate if you would understand our fitness club is operating as membership. All users should pay admission fee. However we shared your feedback with our management to re-consider it. We are looking forward to welcoming you again to Cerulean Tower on your next visiting to Tokyo. Sincerely yours,

About the Cerulean Tower Tokyu Hotel

Location 26-1 Sakuragaoka-cho, Shibuya-ku, Tokyo, Tokyo-to 150-8512

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Cerulean Tower Tokyu Hotel offers its guests a full-service spa and a fitness center. There are 5 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 108 square feet (10 square meters). Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the luxury Cerulean Tower Tokyu Hotel. Parking is available for a fee. Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.

  • 408 guestrooms or units
  • 40 levels
  • 5 dining venues
  • 2 bars or lounges
  • 108 sq ft of conference space
  • 10 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Business center (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Haneda Airport (HND) (24.3 km / 15.1 mi)
  • Train station: Shinsen Station (1 km / 0.6 mi)
  • Metro station: Shibuya Station (0.4 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Cerulean Tower Tokyu Hotel offers 408 accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. Cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, designer toiletries, and toilets with an electronic bidet. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Toilet with electronic bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 10 AM.

Cerulean Tower Tokyu Hotel has 5 restaurants on site.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Spa Services

  • Body treatments
  • Facial treatments
  • Sauna in spa
  • Spa tub in spa

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 1:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Guests under 13 years of age are not allowed in the Executive Salon.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place.

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between JPY 3993 and JPY 3993 for adults, JPY 1996 and JPY 3993 for children (approximately)
  • Self parking fee: JPY 3300 per night
  • Facilities fee: JPY 2200 per person and includes use of: fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cerulean Hotel
  • Cerulean Hotel Tokyu
  • Cerulean Tokyu Tower
  • Cerulean Tower Hotel
  • Cerulean Tower Tokyu
  • Cerulean Tower Tokyu Hotel
  • Cerulean Tower Tokyu Hotel Tokyo
  • Cerulean Tower Tokyu Tokyo
  • Hotel Cerulean
  • Tokyu Cerulean Tower Hotel
  • Cerulean Tower Tokyu Hotel Shibuya, Tokyo
  • Cerulean Tower Tokyu
  • Cerulean Tower Tokyu Hotel Hotel
  • Cerulean Tower Tokyu Hotel Tokyo
  • Cerulean Tower Tokyu Hotel Hotel Tokyo

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations

The property is a member of Preferred Hotels & Resorts.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.