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Hotel Chinzanso Tokyo

Property class: 5 and above

Photo gallery for Hotel Chinzanso Tokyo

Indoor pool
Property video
Premium bedding, minibar, in-room safe, desk
7 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Courtyard

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Air-conditioning
The current price is AU$479
6 May - 7 May

Explore the area

View map
2-10-8 Sekiguchi, Bunkyo-ku, Tokyo, Tokyo, 112-8680
  • Place, Chinzan-so Garden
    ‪1 min walk‬
  • Place, Waseda University
    ‪9 min walk‬
  • Place, Sunshine City Shopping Mall
    ‪6 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪48 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Non Smoking, City View / Lounge and Spa Access

Junior Suite, 1 King Bed, Non Smoking, City View / Lounge and Spa Access

Junior Suite, 1 King Bed, Non Smoking, City View / Lounge and Spa Access

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Single Beds, Non Smoking, City View / Lounge and Spa Access

Premium bedding, minibar, in-room safe, desk

Junior Suite, 2 Single Beds, Non Smoking, City View / Lounge and Spa Access

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 60 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Superior Room 1 King Bed, Non Smoking City View

Premium bedding, minibar, in-room safe, desk

Superior Room 1 King Bed, Non Smoking City View

9.8 out of 10
Exceptional
(34 reviews)
  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room 2 Single Beds, Non Smoking City View

Premium bedding, minibar, in-room safe, desk

Superior Room 2 Single Beds, Non Smoking City View

10.0 out of 10
Exceptional
(15 reviews)
  • City view
  • 45 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Superior Room 1 King Bed, Non Smoking Garden View

Premium bedding, minibar, in-room safe, desk

Superior Room 1 King Bed, Non Smoking Garden View

9.8 out of 10
Exceptional
(10 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room 2 Single Beds, Non Smoking Garden View

Premium bedding, minibar, in-room safe, desk

Superior Room 2 Single Beds, Non Smoking Garden View

9.8 out of 10
Exceptional
(14 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Deluxe Room 1 King Bed, Non Smoking, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room 1 King Bed, Non Smoking, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room 2 Single Beds, Non Smoking City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room 2 Single Beds, Non Smoking City View

  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Deluxe Room 1 King Bed, Non Smoking Garden View

Deluxe Room 1 King Bed, Non Smoking Garden View

Deluxe Room 1 King Bed, Non Smoking Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room 2 Single Beds, Non Smoking, Garden View

Deluxe Room 2 Single Beds, Non Smoking, Garden View

Deluxe Room 2 Single Beds, Non Smoking, Garden View

  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Deluxe Twin with Tatami Space, Non Smoking

Premium bedding, minibar, in-room safe, desk

Deluxe Twin with Tatami Space, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 64 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Large Single Beds and 2 Single Futons

View all photos for Junior Suite, 1 King Bed, Non Smoking, Garden View / Lounge and Spa Access

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking, Garden View / Lounge and Spa Access

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Single Beds, Non Smoking, Garden View / Lounge and Spa Access

Premium bedding, minibar, in-room safe, desk

Junior Suite, 2 Single Beds, Non Smoking, Garden View / Lounge and Spa Access

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Deluxe Garden Suite, 1 King Bed, Non Smoking / Lounge and Spa Access

Premium bedding, minibar, in-room safe, desk

Deluxe Garden Suite, 1 King Bed, Non Smoking / Lounge and Spa Access

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 83 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Garden Suite, 2 Single Beds, Non Smoking / Lounge and Spa Access

Premium bedding, minibar, in-room safe, desk

Deluxe Garden Suite, 2 Single Beds, Non Smoking / Lounge and Spa Access

  • Garden view
  • 83 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Premier Garden Suite, 1 King Bed, Non Smoking / Lounge and Spa Access

Premium bedding, minibar, in-room safe, desk

Premier Garden Suite, 1 King Bed, Non Smoking / Lounge and Spa Access

  • Garden view
  • 93 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Garden Suite, 2 Single Beds, Non Smoking / Lounge and Spa Access

Premium bedding, minibar, in-room safe, desk

Premier Garden Suite, 2 Single Beds, Non Smoking / Lounge and Spa Access

  • Garden view
  • 93 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds

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About the area

Tokyo

A luxury stay in Tokyo awaits you at Hotel Chinzanso Tokyo. You'll be 2.8 km (1.7 mi) from Tokyo Dome and 4.5 km (2.8 mi) from Imperial Palace East Gardens. Highlights at this family-friendly hotel include 7 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering at Yu can include massages, aromatherapy and mani/pedis along with access to the hot springs/mineral springs and hot tub. The restaurant, Miyuki, serves Japanese cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the 24-hour gym, Hot tub and sauna as well as access to hot springs. 77619 square feet (7211 square metres) of event facilities include 39 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .Sights within a 10-minute drive of this 5-property class Bunkyo hotel include Ueno Zoo and Tsukiji Outer Market.

What's nearby

  • Chinzan-so Garden - 1 min walk - 0.1 km
  • St. Mary's Cathedral - 3 min walk - 0.3 km
  • Waseda University - 9 min walk - 0.8 km
  • Sunshine City Shopping Mall - 6 min drive - 2.4 km
  • Toyama Park - 6 min drive - 3.0 km

Getting around

  • Mejiro Station - 3 min drive
  • Edogawabashi Station - 8 min walk
  • Tokyo (HND-Haneda) - 53 min drive

Restaurants

  • ‪東京麺珍亭本舗 - ‬9 min walk
  • ‪大王ラーメン - ‬9 min walk
  • ‪ダイニング フェリオ - ‬14 min walk
  • ‪グルメブティック メリッサ - ‬10 min walk
  • ‪shizuku - ‬9 min walk

About this property

Hotel Chinzanso Tokyo

Hotel Chinzanso Tokyo offers its guests a full-service spa, hot springs, and an indoor pool. There are 7 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Event space at this hotel measures 77619 square feet (7211 square metres) and includes conference space. A hot tub, a 24-hour fitness centre, and a sauna are also featured at the luxury Hotel Chinzanso Tokyo. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Tokyo hotel.

  • 1 building
  • 265 guestrooms or units
  • 14 levels
  • 7 dining venues
  • 77619 sq ft of conference space
  • 7211 sq. m of conference space
  • Built in 1991
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
Hotel Chinzanso Tokyo offers 265 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with digital channels and pay-per-view films. Guests can make use of the in-room fridges and espresso makers. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Yu has couples treatment room(s). Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub. The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 4 years old are not allowed in the spa.

Public bath/onsen services include an indoor public bath. There are hot springs open between 8:00 AM and 6:00 PM.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,000 per night)
  • Valet parking on site (JPY 2,000 per night)
  • Limited on-site valet and self parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: JPY 6,095 for adults and JPY 2,645 for children
  • 7 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • IL Teatro
  • Kinsui
  • Miyuki
  • Mokushundo
  • The Bistro

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Hot spring
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 39 meeting rooms
  • 77,619 square feet of conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot spring
  • Hot springs open from 8:00 AM - 6:00 PM
  • Hot springs water temperature - 40 ºC
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Public indoor bath (no minerals)
  • Spa open daily

Accessibility

  • No lift

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Built in 1991
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Breakfast is not included in the breakfast rates for children ages 0-12 years, and can be requested on-site for the listed child breakfast fee.
Fees apply to access the spa area (pool, hot spring, and fitness facility) unless guests are booked in a Spa Access room category.
Guests must be at least 20 years to stay in a smoking room.

Access methods

Staffed front desk

Pets

  • Pets: JPY 11385 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for JPY 12650.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 6095 for adults and from JPY 2645 for children
  • Self-parking fee: JPY 1000.00 per night
  • Valet parking fee: JPY 2000.00 per night
  • Pet fee: JPY 11385 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 12650.0 per day
  • Facilities fee: JPY 5500 per person, per day and includes use of: sauna; hot tub; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Hot springs access available from 8:00 AM to 6:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chinzanso
Chinzanso Hotel
Chinzanso Hotel Tokyo
Chinzanso Tokyo
Chinzanso Tokyo Hotel
Hotel Chinzanso
Hotel Chinzanso Tokyo
Tokyo Chinzanso
4 Seasons Hotel Tokyo At Chinzan-So
Bunkyo Four Seasons
Four Seasons Bunkyo
Four Seasons Hotel Bunkyo
Hotel Chinzanso Tokyo Japan
Four Seasons Tokyo
Hotel Chinzanso Tokyo Hotel
Hotel Chinzanso Tokyo Tokyo
Hotel Chinzanso Tokyo Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Hotel Chinzanso Tokyo?

Hotel Chinzanso Tokyo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Chinzanso Tokyo?

As of 28 Apr 2026, prices found for a 1-night stay for 2 adults at Hotel Chinzanso Tokyo on 6 May 2026 start from AU$479, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Chinzanso Tokyo?

Yep, Hotel Chinzanso Tokyo has a self car park for JPY 1000.00 per night. A self car park is also available, for a fee.

Are there any beaches close to Hotel Chinzanso Tokyo?

The closest beach to Hotel Chinzanso Tokyo is Odaiba Beach Park (10.2 km).

Is there a spa on site at Hotel Chinzanso Tokyo?

Yep, Yu is available for guests. It has a hot tub and hot springs. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Hotel Chinzanso Tokyo have a pool?

Hotel Chinzanso Tokyo has a pool and an indoor pool. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Hotel Chinzanso Tokyo?

Hotel Chinzanso Tokyo features a full-service spa, an indoor pool and 7 restaurants. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes Hotel Chinzanso Tokyo a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Chinzanso Tokyo.

Is Hotel Chinzanso Tokyo family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hotel Chinzanso Tokyo is a hit with families.

Does Hotel Chinzanso Tokyo serve breakfast?

Sure does, full brekkie is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Chinzanso Tokyo?

No, Hotel Chinzanso Tokyo does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Chinzanso Tokyo?

Yep, they've got a lounge bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Chinzanso Tokyo?

Check-in begins at 3:00 PM. Check-out time is noon.

Hotel Chinzanso Tokyo Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 956 out of 1093 reviews
Rating 8 - Good. 100 out of 1093 reviews
Rating 6 - Okay. 19 out of 1093 reviews
Rating 4 - Poor. 8 out of 1093 reviews
Rating 2 - Terrible. 10 out of 1093 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jason

Stayed 2 nights in Jan 2026

10/10 Excellent

Nicholas, Washington

Liked: Cleanliness, amenities, property conditions & facilities
An impressive and elegant hotel with a wide range of services and amenities that are hard to find nowadays. Make sure to select a room on the "garden" side - you won't be disappointed.
Stayed 2 nights in Jan 2026

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Hotel Chinzanso is now the only place we will stay in Tokyo. They took such good care of us and the gardens are so beautiful that we can’t imagine staying anywhere else. We also think it is a very good value when you account for all of the amenities. We knew that Hotel Chinzanso had a private garden for guests but we had no idea how beautiful and unique it is. The actual name for the garden is “Forest Aurora and Sea of Clouds”. The “sea of clouds” effect is created by generating a mist that covers the streams and pools. At night they add a tasteful laser show and a gong to enhance the experience. It is magical. The garden has a koi pond that is home to dozens of beautiful fish. There is also a tranquil waterfall and water wheel. There are also statues of deities lining many of the paths. On top of the hill resides a classic pagoda with a shrine inside. We spent hours exploring the grounds during our stay. It was very peaceful and relaxing. Our suite was a “superior room garden view”. Definitely get the garden view. It was surprisingly spacious. Lots of classy amenities like electric curtains. It had a very executive feel to it. First rate!
King size bed.
Dressing room.
Pagoda in the garden.
Stayed 4 nights in Jan 2026

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. The staff was amazing. The whole property was clean and provided a wonderful experience. Thank you.
Stayed 2 nights in Dec 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay!
Stayed 1 night in Jan 2026

6/10 Okay

Takahiro

Stayed 1 night in Jan 2026

10/10 Excellent

Lary

Travelled with family
Liked: Cleanliness, property conditions & facilities
Attention to details, everything so clean , stafff warm and welcoming The spa and Onsen clean, quiet and peaceful. The room was spotless with beautiful views of the gardens. The gardens and pagoda so beautiful. Although upon reservation there was mention concerning construction and noise there was none to be found. This a top notch hotel
Stayed 3 nights in Jan 2026

10/10 Excellent

DEOKHWAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 4 nights in Dec 2025

10/10 Excellent

Shane, San Mateo

Stayed 3 nights in Dec 2025

10/10 Excellent

Seong-baek

Liked: Cleanliness, staff & service, amenities
완벽한 서비스 한국사람이라 바닥난방이 안되는건 아쉽지만 그것을 초월할 정도의 서비스입니다 정원 산책 정원 전망도 훌륭합니다
Stayed 1 night in Jan 2026

10/10 Excellent

John

Liked: Cleanliness, amenities
Outstanding hotel. Beautiful traditional rooms, gorgeous gardens, clean Highly recommend
Stayed 2 nights in Nov 2025

6/10 Okay

Timothy

Stayed 1 night in Jan 2026

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was fantastic.
Stayed 3 nights in Dec 2025

10/10 Excellent

Elon

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Clean and spacious room. Great concierge service team that made great last minute reservations in the busiest Japanese year end season when everyone dine out at restaurants. Lovely and best Japanese garden! All restaurants onsite take advantage of garden views/waterfalls. Spa/swimming pool very nice.
Stayed 6 nights in Dec 2025

10/10 Excellent

bastiaan

Travelled with family
Liked: Cleanliness, staff & service, amenities
beautiful hotel & garden
Stayed 4 nights in Dec 2025

10/10 Excellent

Hui Ying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic view from the room
Stayed 2 nights in Dec 2025

10/10 Excellent

Mireyda

Stayed 6 nights in Dec 2025

10/10 Excellent

Akira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

ADRIAN

Travelled with family
Liked: Amenities
Great hotel, amazing garden, awesome dining options and service. Spacious rooms, comfortable King size bed. Second stay here, will be back next time we're in Tokyo.
Stayed 4 nights in Dec 2025

10/10 Excellent

Vinay

Stayed 2 nights in Dec 2025

10/10 Excellent

teresa

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
White glove service all around. Plenty of taxis to catch at any time, hotel staff assisting with absolutely everything (even coordinating a courier to bring us an item we forgot in another hotel). The grounds are phenomenal. Beautiful to look at, so peaceful to walk through. Honestly there was nothing that didn’t meet or exceed our expectations here. (Note: The hotel is located up high on moderate hills, so if you want to walk a lot of places from the hotel you will be going down or up a bit. It was no problem for us, but something to be aware of.) If/ when we come back to Tokyo, this is the hotel we will stay at.
Stayed 2 nights in Dec 2025

10/10 Excellent

SHEENA MAE D

Stayed 3 nights in Dec 2025

10/10 Excellent

Jack

Prrfect
Stayed 2 nights in Dec 2025

10/10 Excellent

Aidan

Stayed 1 night in Dec 2025

10/10 Excellent

Herman

Stayed 1 night in Dec 2025