See all properties
Save

JR-East Hotel Mets Shibuya

3.5 star property

Photo gallery for JR-East Hotel Mets Shibuya

Deluxe Twin - Non - Smoking / Residential style
Lobby lounge
Lobby
A staircase with a sign indicating JR Shibuya Station.
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air-conditioning
  • Parking available
  • Laundry room
  • 24/7 front desk

Explore the area

View map
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002
  • Place, Shibuya Sky
    ‪3 min walk‬
  • Place, Shibuya Hikarie
    ‪5 min walk‬
  • Place, Shibuya Crossing
    ‪6 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪37 min drive‬

Room options

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

A hotel room with a large bed, a sofa, a small table, a TV, and wooden paneling.

Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

  • 19 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

A hotel room with two beds, a wooden headboard, a large window with curtains, and a carpeted floor.

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

  • 21 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout curtains, iron/ironing board (on request), free WiFi

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

8.2 out of 10
Very good
(26 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

A hotel room with a large bed, a sofa, a small table, a TV, and wooden paneling.

Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

9.0 out of 10
Wonderful
(2 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

A hotel room with two beds, a wooden headboard, a large window with curtains, and a carpeted floor.

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

9.0 out of 10
Wonderful
(22 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout curtains, iron/ironing board (on request), free WiFi

Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

9.2 out of 10
Wonderful
(20 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Superior Single Room Non-smoking

A hotel room with a bed, a desk with a TV, a small fridge, and a window with curtains.

Superior Single Room Non-smoking

  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Superior Twin Room Non-smoking

A hotel room with two beds, a desk, a TV, and a large window with curtains.

Superior Twin Room Non-smoking

  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room Non-smoking

A hotel room with two beds, a desk, a TV, and a large window with curtains.

Superior Twin Room Non-smoking

  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Single for 1 people - Non - Smoking / Residential style

A hotel room with a bed, a desk, a television, a microwave, and a wardrobe.

Single for 1 people - Non - Smoking / Residential style

  • 16 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Single for 2 people - Non - Smoking / Residential style

A hotel room with a bed, a desk, a television, a microwave, and a wardrobe.

Single for 2 people - Non - Smoking / Residential style

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Twin for 1 people - Non - Smoking / Residential style

Desk, blackout curtains, iron/ironing board (on request), free WiFi

Twin for 1 people - Non - Smoking / Residential style

  • 21 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Twin for 2 people - Non - Smoking / Residential style

Desk, blackout curtains, iron/ironing board (on request), free WiFi

Twin for 2 people - Non - Smoking / Residential style

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin - Non - Smoking / Residential style

Deluxe Twin - Non - Smoking / Residential style

Deluxe Twin - Non - Smoking / Residential style

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Twin for 5 people - Non - Smoking / Residential style

Deluxe Twin for 5 people - Non - Smoking / Residential style

Deluxe Twin for 5 people - Non - Smoking / Residential style

  • 32 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds
  • Free Wi-Fi

You may also like

Ad
Restaurant

Shinagawa Prince Hotel

Minato
  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
8.4 out of 10, Very good, 4,973 reviews
The price is AU$161
3 Aug - 4 Aug
Shinagawa Prince Hotel

About the area

Tokyo

At JR-East Hotel Mets Shibuya you'll be 0.7 km (0.5 mi) from Shibuya Crossing and 2.6 km (1.6 mi) from Roppongi Hills. Highlights at this hotel include in-room free WiFi and free high-speed Internet. .This hotel offers free WiFi in public areas, a 24-hour front desk and multilingual staff. Other amenities include laundry facilities and a microwave in a common area. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of self parking. .You'll be 2.7 km (1.7 mi) from Meiji Jingu Shrine and 4.3 km (2.7 mi) from Tokyo Tower with a stay at this 3.5-property class Shibuya hotel.

What's nearby

  • Shibuya Sky - 3 min walk - 0.3 km
  • Shibuya Scramble Square - 3 min walk - 0.3 km
  • Shibuya Hikarie - 5 min walk - 0.4 km
  • Shibuya Crossing - 6 min walk - 0.6 km
  • Shibuya 109 Building - 8 min walk - 0.7 km

Getting around

  • Shibuya Station - 1 min walk
  • Ebisu Station - 13 min walk
  • Tokyo (HND-Haneda) - 41 min drive

Restaurants

  • ‪小諸そば - ‬2 min walk
  • ‪東京油組総本店 - ‬2 min walk
  • ‪牛かつ もと村 - ‬2 min walk
  • ‪カフェ・ベローチェ - ‬1 min walk
  • ‪LA COCORICO Shibuya - ‬1 min walk

About this property

JR-East Hotel Mets Shibuya

JR-East Hotel Mets Shibuya offers its guests a vending machine, multilingual staff, and laundry facilities. WiFi is free in public spaces. JR-East Hotel Mets Shibuya also features a front desk safe, a lift, and a microwave in a common area. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Tokyo hotel.

  • 186 guestrooms or units
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • Smoking in designated areas
  • Microwave in a common area
JR-East Hotel Mets Shibuya offers 186 air-conditioned accommodations with complimentary slippers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on request and an iron/ironing board can be requested.

Similar properties

Reception hall
Tokyu Stay Shibuya Shin-minamiguchi
Shibuya
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • 24/7 front desk
4.5 out of 5, Wonderful, 1,095 reviews
The price is AU$161
17 Aug - 18 Aug
Tokyu Stay Shibuya Shin-minamiguchi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 for adults and JPY 1,980 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping on request
  • Multilingual staff

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1980 for adults and from JPY 1980 for children
  • Covered self-parking fee: JPY 2000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

JR-EAST HOTEL METS
JR-EAST METS SHIBUYA
JR-EAST METS
Jr East Mets Shibuya Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel
JR-EAST HOTEL METS SHIBUYA Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

Frequently asked questions

What is the cancellation policy at JR-East Hotel Mets Shibuya?

JR-East Hotel Mets Shibuya offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at JR-East Hotel Mets Shibuya?

Yep, JR-East Hotel Mets Shibuya has a covered self car park with in/out privileges for JPY 2000 per night. A self car park is also available, for a fee. Onsite parking is limited.

Does JR-East Hotel Mets Shibuya serve breakfast?

You bet, buffet breakfast is offered daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at JR-East Hotel Mets Shibuya?

No, JR-East Hotel Mets Shibuya does not offer an airport shuttle service.

What time are check-in & check-out at JR-East Hotel Mets Shibuya?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at JR-East Hotel Mets Shibuya?

No, pets are not allowed.

JR-East Hotel Mets Shibuya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 656 out of 1005 reviews
Rating 8 - Good. 272 out of 1005 reviews
Rating 6 - Okay. 48 out of 1005 reviews
Rating 4 - Poor. 18 out of 1005 reviews
Rating 2 - Terrible. 11 out of 1005 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, very clean, good size rooms for the area.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great easy stay
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a lovely room. The staff were really helpful and the breakfast was varied and plentiful. Would definitely recommend staying here.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, clean room and spacious
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, great location
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Ronald

Liked: Cleanliness
very nice hotel in a great spot Close to restaurants ,bars but get far enough away from the hustle and bustle.
hotel lobby
Toyko tower right from our room
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Location is golden!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Marjory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location here is great. Room is on the small side but laundry room great, staff wonderful, bag storage no problem and roll the bag from Shibuya station New South Gaye!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel. Nice and helpful staffs. Great location. Would stay here again.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Mandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast is ok, didn't us the laundry services. very friendly and helpful staffs, will definitely come back
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Saam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent amenities, there's even a clinic if you get sick. Laundry service is great and they will neatly package your clothes.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Close to Shibuya new South Gate exit. Lots of restaurants and shopping close by. Close enough to Shibuya Crossing but quiet enough for a restful stay.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
It was walking distance to everything!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Minh

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious room, super nice staff, close combini, air conditioning is great
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Kallanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Clean rooms and Helpful staff. Dining room needs upgrading
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Miia

Liked: Cleanliness, staff & service, amenities
Clean & modern hotel at a very central location
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Alison

Liked: Cleanliness
Clean room. Great shower facilities. Centrally located. Staff very helpful.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast and the staff was so kind. Bathroom sink wasn’t draining properly initially but was fixed by housekeeping
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. The shower had excellent pressure and instant hot water. I wish I could take home the toilet, it was so neat. The location is perfect - a short walk to all the main sites and rail transportation. I highly recommend this hotel! Will book again next rime I travel to Tokyo.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Kimberly Crista

Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious and clean, and the building was only a 5min walk to the train station with plenty of restaurants in between
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in/out, room cleaning was amazing, breakfast offered a solid selection every morning. Laundry could be better, small machines that took multiple cycles to dry heavier clothes such as a hoodie but had no problem with lighter clothes.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Chrissy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this area and the hotel was perfect for us
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Dale

Liked: Cleanliness
Staff were extremely helpful, pleasant, available, responsive. Room was very clean and quiet. Ms. C. K. (Ms Kawakami) was ver helpful to get our taxi ride for our return home flight. Kudos to her being a very cheery person!
Stayed 5 nights in Mar 2026