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4.5 out of 5

"Super convenient location, everything that I needed that property to be. " More

By a verified traveller on Tue 03 Dec 2019

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Hotel Description

At JR-EAST HOTEL METS SHIBUYA you'll be within just a 10-minute stroll of popular attractions like Shibuya Crossing and Shibuya Hikarie. Highlights at this hotel include a restaurant and in-room free WiFi.

Free wired Internet, flat-screen TVs, and hair dryers are featured in all 195 rooms. You'll find nice touches like soaking tubs and slippers to enhance your stay. Additionally, refrigerators, phones, and desks are available.

This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk, and a computer station. Additionally, you'll find laundry facilities, luggage storage, and an elevator. There's also the convenience of self parking.

Within a 20-minute walk of this 3.5-star Shibuya hotel, attractions include Cerulean Tower and NHK Hall.

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 1 Max

Superior Twin Room, Smoking (Maximum occupancy 1 adult)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 1 Max

Premium Single Room, Non Smoking (Maximum occupancy 1 adult)

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 1 Max

Premium Single Room, Smoking (Maximum occupancy 1 adult)

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 1 Max

Premium Green Room, Non Smoking (Maximum occupancy 1 adult)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 1 Max

Superior Twin Room, Smoking (Maximum occupancy 2 adults)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

JR-EAST HOTEL METS SHIBUYA ratings based on 10 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for JR-EAST HOTEL METS SHIBUYA

Everyone (8) Couples (1)
5 out of 5
Super convenient location, everything that I needed that property to be.

Posted by , from Sydney on 3 Dec. 2019

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4 out of 5
Perfect position. Especially for catching Narita Express to the airport.

Posted by on 24 Nov. 2019

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5 out of 5

Posted by on 24 Oct. 2019

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3 out of 5

Posted by on 28 Jun. 2019

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5 out of 5

Posted by on 31 May 2019

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4 out of 5
Nice hotel conveniently located at New South Gate of Shibuya station. Rooms were similarly sized to most Tokyo hotels. Had good amenities, including complimentary smartphone which was very useful. Breakfast was disappointing - an odd array of foods and most of it was cold.

Posted by , from Australia on 18 Jan. 2019

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5 out of 5
- Very helpful staff - Very convenient location - Will be perfect if there are more warm food options for breakfast at the Public Cafe as well as fresh fruits

Posted by , from Melbourne, au on 8 Jan. 2019

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4 out of 5
This place is in a great location. It’s not big but suited us for our 3 night stay . We had two rooms with one child one adult in each room (2 rooms) back to back rooms but not devided. Breaky was included a bit different to our Aussie breakfast but we are in Japan.

Posted by on 25 Dec. 2018

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5 out of 5

Posted by on 8 Oct. 2018

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5 out of 5

AMAZING

Amazing. Would definitely recommend. Very convenient location also.

Posted by on 6 Jul. 2018

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Property Features

There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. The business-friendly JR-EAST HOTEL METS SHIBUYA also features a vending machine, laundry facilities, and an elevator. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Tokyo hotel is smoke free.

  • 195 guestrooms or units
  • Dining venue
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Computer for guest use
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Haneda Airport (HND) (24.1 km / 15 mi)
  • Train station: Ebisu Station (1.1 km / 0.7 mi)
  • Metro station: Shibuya Station (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

JR-EAST HOTEL METS SHIBUYA offers 195 air-conditioned accommodations with slippers and hair dryers. Flat-screen televisions come with pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and bidets. This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Deep soaking tub
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Slippers
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

JR-EAST HOTEL METS SHIBUYA has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Guests are not required to pay the city tax when travel stay dates are between July 1, 2020 - September 30, 2021. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: JPY 2000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • JR-EAST HOTEL METS
  • JR-EAST METS SHIBUYA
  • JR-EAST METS
  • Jr East Mets Shibuya Tokyo
  • JR-EAST HOTEL METS SHIBUYA Hotel
  • JR-EAST HOTEL METS SHIBUYA Tokyo
  • JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

You should know

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.