JR-East Hotel Mets Shibuya

3.5 star property
Hotel with a 24-hour front desk, a short walk to Shibuya Crossing

Photo gallery for JR-East Hotel Mets Shibuya

Lobby lounge
Reception
Staircase
Lobby lounge
Deluxe Twin for 5 people - Non - Smoking / Residential style

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View map
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002
  • Shibuya Crossing
    ‪6 min walk‬
  • Roppongi Hills
    ‪2 min drive‬
  • Meiji Jingu Shrine
    ‪5 min drive‬
  • Tokyo (HND-Haneda)
    ‪16 min drive‬

Room options

Single for 1 people - Non - Smoking / Residential style

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Private bathroom
  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

8.6 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Deep-soaking bath
Toilet with electronic bidet
  • 16 sq m
  • Sleeps 2
  • 1 Large Twin Bed

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Deep-soaking bath
Toilet with electronic bidet
  • 21 sq m
  • Sleeps 2
  • 2 Large Twin Beds

Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Deep-soaking bath
Toilet with electronic bidet
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Deep-soaking bath
Toilet with electronic bidet
  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Deep-soaking bath
Toilet with electronic bidet
  • 21 sq m
  • Sleeps 1
  • 2 Large Twin Beds

Deluxe Twin for 5 people - Non - Smoking / Residential style

Highlights

Air conditioning
Heating
Free rollaway/extra beds
Fridge
Flat-screen TV
Washer/dryer
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 5
  • 2 Double Beds

Deluxe Twin - Non - Smoking / Residential style

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Washer/dryer
Blackout curtains
Hairdryer
Deep-soaking bath
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

9.2 out of 10
Wonderful
(18 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Deep-soaking bath
Toilet with electronic bidet
  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

Twin for 1 people - Non - Smoking / Residential style

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Private bathroom
  • 21 sq m
  • Sleeps 1
  • 2 Large Twin Beds

Twin for 2 people - Non - Smoking / Residential style

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Private bathroom
  • Sleeps 2
  • 2 Large Twin Beds

Single for 2 people - Non - Smoking / Residential style

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Hairdryer
Private bathroom
  • 16 sq m
  • Sleeps 2
  • 1 Large Twin Bed

Deluxe Twin - Non Smoking / Residential Style

  • Sleeps 4

Superior Double Room Non smoking

  • Sleeps 2

Superior Single Room Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2

Twin - Non Smoking / Residential Style

  • Sleeps 2

Superior Twin Room Non smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

Deluxe Twin For 5 People - Non Smoking / Residential Style

  • Sleeps 5

Single - Non Smoking / Residential Style

  • Sleeps 2

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About the area

Tokyo

At JR-East Hotel Mets Shibuya you'll be 0.7 km (0.5 mi) from Shibuya Crossing and 2.6 km (1.6 mi) from Roppongi Hills. Highlights at this hotel include in-room free WiFi and free high-speed Internet. .This hotel offers free WiFi in public areas, a 24-hour front desk and multilingual staff. Other amenities include laundry facilities and a microwave in a common area. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of self parking. .You'll be 2.7 km (1.7 mi) from Meiji Jingu Shrine and 4.3 km (2.7 mi) from Tokyo Tower with a stay at this 3.5-property class Shibuya hotel.

What's nearby

  • Shibuya Crossing - 6 min walk - 0.6 km
  • Yoyogi Park - 18 min walk - 1.6 km
  • Roppongi Hills - 2 min drive - 2.7 km
  • Tokyo Tower - 4 min drive - 4.6 km
  • Meiji Jingu Shrine - 5 min drive - 2.8 km

Getting around

  • Shibuya Station - 1 min walk
  • Ebisu Station - 13 min walk
  • Tokyo (HND-Haneda) - 41 min drive

Restaurants

  • ‪カフェ・ベローチェ - ‬1 min walk
  • ‪水炊き・焼き鳥 とりいちず酒場 渋谷新南口店 - ‬1 min walk
  • ‪海鮮三崎港 - ‬2 min walk
  • ‪ドトールコーヒーショップ - ‬1 min walk
  • ‪Bar Legacy - ‬2 min walk

About this property

JR-East Hotel Mets Shibuya

Hotel with a 24-hour front desk, a short walk to Shibuya Crossing
JR-East Hotel Mets Shibuya offers its guests a vending machine, multilingual staff, and laundry facilities. WiFi is free in public spaces. JR-East Hotel Mets Shibuya also features a front desk safe and a microwave in a common area. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Tokyo hotel.

  • 186 guestrooms or units
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Smoking in designated areas
  • Microwave in a common area
JR-East Hotel Mets Shibuya offers 186 air-conditioned accommodations with complimentary slippers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on request and an iron/ironing board can be requested.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 for adults and JPY 1,980 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1980 for adults and from JPY 1980 for children
  • Covered self-parking fee: JPY 2000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

JR-EAST HOTEL METS
JR-EAST METS SHIBUYA
JR-EAST METS
Jr East Mets Shibuya Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel
JR-EAST HOTEL METS SHIBUYA Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

Frequently asked questions

What is the cancellation policy at JR-East Hotel Mets Shibuya?

JR-East Hotel Mets Shibuya offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at JR-East Hotel Mets Shibuya?

Yep, JR-East Hotel Mets Shibuya has a covered self car park with in/out privileges for JPY 2000 per night. Onsite parking is limited.

Are there any beaches close to JR-East Hotel Mets Shibuya?

The closest beach to JR-East Hotel Mets Shibuya is Odaiba Beach Park (7.2 km).

Does JR-East Hotel Mets Shibuya serve breakfast?

You bet, buffet breakfast is offered daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at JR-East Hotel Mets Shibuya?

No, JR-East Hotel Mets Shibuya does not offer an airport shuttle service.

What time are check-in & check-out at JR-East Hotel Mets Shibuya?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at JR-East Hotel Mets Shibuya?

No, pets are not allowed.

JR-East Hotel Mets Shibuya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 604 out of 1005 reviews
Rating 8 - Good. 318 out of 1005 reviews
Rating 6 - Okay. 54 out of 1005 reviews
Rating 4 - Poor. 19 out of 1005 reviews
Rating 2 - Terrible. 10 out of 1005 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 7 nights in Jun 2025

10/10 Excellent

Daniel

Stayed 4 nights in Jun 2025

10/10 Excellent

WEI MEI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s roomier than the other Tokyo hotels we’ve been to and we enjoyed the convenience to Shibuya. We’d stay there again should we return to Tokyo. Thank you to the hotel staff for being so helpful, professional and accommodating.
Stayed 3 nights in Jun 2025

8/10 Good

Serene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Small room, close to train station

Excellent shower water pressure, good breakfast, tiny room with a bed that barely fits two people
Stayed 5 nights in Jun 2025

10/10 Excellent

Aidan

Liked: Cleanliness, amenities, property conditions & facilities
Awesome property close to everything great location and very nice property
Stayed 2 nights in Jun 2025

10/10 Excellent

Noel

Stayed 2 nights in May 2025

10/10 Excellent

Carlos

Stayed 6 nights in Jun 2025

10/10 Excellent

Kyoung

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel location is perfect to go anywhere. The shopping malls , restaurants, and so many places are just within 10 minutes walking distance. Hotelier are very nice and they even allow to leave my carriers in their office due to fright time after check out. There is little bit of problem. Hotel is located right behind subway lines. So if you are sensitive regarding the noise, you need to check up room location. Front side of building may be OK because it is face to small street.
Stayed 6 nights in May 2025

10/10 Excellent

Sophary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you don’t mind a little walk to get to the busy parts of Shibuya (Crossing). We loved that we could be in the hustle and bustle of Shibuya but then return home to a more quiet area. Perfect location!
Stayed 2 nights in May 2025

10/10 Excellent

Paul

Stayed 3 nights in Jun 2025

10/10 Excellent

cang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in May 2025

10/10 Excellent

Donna

Stayed 3 nights in May 2025

10/10 Excellent

Joyce

Liked: Cleanliness, amenities, property conditions & facilities
Pleasantly Surprised! Its prime location offered unparalleled convenience: just steps from a 7-Eleven, direct access to the railway station via the third floor, and a nearby coffee shop. Within a short walk, we reached the busy shopping mall area and the iconic Shibuya Crossing. The room, though compact—a common feature in Tokyo—was impeccably clean, including the bathroom. Positioned on the 11th floor, we enjoyed a peaceful retreat away from the city’s hustle. A standout feature was the in-room washer/dryer combo, complete with detergent. We could monitor the laundry status directly from the room’s TV that added to our convenience. While we didn’t opt for the daily morning buffet, we decided to try it on our last day. It was easy to walk in and pay, and the buffet offered a nice variety of options. Additional amenities included a selection of toiletries (toothbrush, hairbrush, bath salts, etc.) available in the lobby, and complimentary hot water and coffee in the lobby. The staff were exceptionally friendly and accommodating, with English-speaking personnel making communication seamless. Overall, this hotel exceeded our expectations, and we would definitely stay.
Stayed 3 nights in May 2025

10/10 Excellent

Ashley

Stayed 5 nights in May 2025

10/10 Excellent

Tricia Ting Yu

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with lots of food option within walking distance. Highly recommended!
Stayed 6 nights in May 2025

10/10 Excellent

Joe

Stayed 3 nights in May 2025

10/10 Excellent

Jamie P D

Stayed 2 nights in May 2025

10/10 Excellent

Em

Stayed 2 nights in May 2025

10/10 Excellent

David, Hapeville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I personally wished we had chosen a different area than Shibuya to stay, but this hotel is perfect for that area. It’s clean, comfortable & convenient, the breakfast buffet is tasty & has many options. The French toast was the best.
Stayed 3 nights in May 2025

8/10 Good

Mitsuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and service.
Stayed 2 nights in May 2025

10/10 Excellent

Eliot

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience for first time in Tokyo! Great location and so much fun
Stayed 5 nights in May 2025

10/10 Excellent

Philip

Stayed 2 nights in May 2025

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location rooms employees
Stayed 4 nights in May 2025

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay, good value for the money and a good location off the loud streets. My only complaint is that the doors are not very sound proof from the hallway. Some kids kept filming some silly tik tok at 9 am. Had to yell at them.
Stayed 4 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025