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4.5 out of 5

"Super convenient location, everything that I needed that property to be. " More

By a verified traveller on Tue 03 Dec 2019

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Hotel Description

At JR-EAST HOTEL METS SHIBUYA you'll be within just a 10-minute stroll of TOKYU THEATRE Orb and Shibuya Hikarie. Highlights at this hotel include in-room free WiFi and free Internet.

Flat-screen TVs, hair dryers, and phones are featured in all 195 rooms. You'll find nice touches like soaking tubs and slippers to enhance your stay. Refrigerators and desks are also available.

This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk, and dry cleaning/laundry services. Other amenities include laundry facilities and a microwave in a common area. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of self parking.

Sights within a 10-minute walk of this 3.5-star Shibuya hotel include Shibuya Crossing and Cerulean Tower.

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 2 Max
AU$85* Per night/room 14 Nov. - 15 Nov.

Superior Twin Room, Smoking (Maximum occupancy 2 adults)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Premium Green Room, Non Smoking (Maximum occupancy 2 adults)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Superior Single Room, Smoking (Maximum occupancy 1 adult)

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 1 Max

Premium Double Room, Non Smoking (Maximum occupancy 1 adult)

Bed Count 1 Full Bed Maximum Occupancy 1 Max

JR-EAST HOTEL METS SHIBUYA ratings based on 10 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for JR-EAST HOTEL METS SHIBUYA

Everyone (8) Couples (1)
5 out of 5
Super convenient location, everything that I needed that property to be.

Posted by , from Sydney on 3 Dec. 2019

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4 out of 5
Perfect position. Especially for catching Narita Express to the airport.

Posted by on 24 Nov. 2019

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5 out of 5

Posted by on 24 Oct. 2019

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3 out of 5

Posted by on 28 Jun. 2019

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5 out of 5

Posted by on 31 May 2019

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4 out of 5
Nice hotel conveniently located at New South Gate of Shibuya station. Rooms were similarly sized to most Tokyo hotels. Had good amenities, including complimentary smartphone which was very useful. Breakfast was disappointing - an odd array of foods and most of it was cold.

Posted by , from Australia on 18 Jan. 2019

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5 out of 5
- Very helpful staff - Very convenient location - Will be perfect if there are more warm food options for breakfast at the Public Cafe as well as fresh fruits

Posted by , from Melbourne, au on 8 Jan. 2019

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4 out of 5
This place is in a great location. It’s not big but suited us for our 3 night stay . We had two rooms with one child one adult in each room (2 rooms) back to back rooms but not devided. Breaky was included a bit different to our Aussie breakfast but we are in Japan.

Posted by on 25 Dec. 2018

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5 out of 5

Posted by on 8 Oct. 2018

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5 out of 5

AMAZING

Amazing. Would definitely recommend. Very convenient location also.

Posted by on 6 Jul. 2018

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Property Features

JR-EAST HOTEL METS SHIBUYA offers its guests a vending machine, multilingual staff, and laundry facilities. WiFi is free in public spaces. The business-friendly JR-EAST HOTEL METS SHIBUYA also features dry cleaning/laundry services, a front desk safe, and an elevator. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Tokyo hotel is smoke free.

  • 195 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Ebisu Station (1.1 km / 0.7 mi)
  • Metro station: Shibuya Station (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

JR-EAST HOTEL METS SHIBUYA offers 195 air-conditioned accommodations with slippers and hair dryers. Flat-screen televisions come with pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and bidets. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Deep soaking tub
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Slippers
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Coronavirus Guidelines (Japan). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • No cots (infant beds) available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Coronavirus Guidelines (Japan)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 1800 for adults and JPY 1800 for children (approximately)
  • Covered self parking fee: JPY 2000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • JR-EAST HOTEL METS
  • JR-EAST METS SHIBUYA
  • JR-EAST METS
  • Jr East Mets Shibuya Tokyo
  • JR-EAST HOTEL METS SHIBUYA Hotel
  • JR-EAST HOTEL METS SHIBUYA Tokyo
  • JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

You should know

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.