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JR-East Hotel Mets Shibuya

3.5 star property
Hotel with a 24-hour front desk, 9-minute walk to Shibuya Crossing

Photo gallery for JR-East Hotel Mets Shibuya

Lobby lounge
Deluxe Twin for 5 people - Non - Smoking / Residential style
Staircase
Lobby lounge
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Laundry room
  • 24/7 front desk

Explore the area

View map
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002
  • Place, Shibuya Sky
    ‪3 min walk‬
  • Place, Cerulean Tower
    ‪6 min walk‬
  • Place, Shibuya Crossing
    ‪6 min walk‬
  • Airport, Tokyo (HND-Haneda)
    ‪31 min drive‬

Room options

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Deep-soaking bath
  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Deep-soaking bath
  • 21 sq m
  • Sleeps 1
  • 2 Large Single Beds

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

8.2 out of 10
Very good
(21 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Deep-soaking bath
  • 16 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Deep-soaking bath
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

9.0 out of 10
Wonderful
(16 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Deep-soaking bath
  • 21 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

9.2 out of 10
Wonderful
(18 reviews)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Shower/bath combination
Deep-soaking bath
  • 16 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Single for 1 people - Non - Smoking / Residential style

Desk, blackout curtains, iron/ironing board, free WiFi

Single for 1 people - Non - Smoking / Residential style

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Private bathroom
Hairdryer
  • 16 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Single for 2 people - Non - Smoking / Residential style

Desk, blackout curtains, iron/ironing board, free WiFi

Single for 2 people - Non - Smoking / Residential style

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Private bathroom
Hairdryer
  • 16 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Twin for 1 people - Non - Smoking / Residential style

Desk, blackout curtains, iron/ironing board, free WiFi

Twin for 1 people - Non - Smoking / Residential style

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Private bathroom
Hairdryer
  • 21 sq m
  • Sleeps 1
  • 2 Large Single Beds

View all photos for Twin for 2 people - Non - Smoking / Residential style

Desk, blackout curtains, iron/ironing board, free WiFi

Twin for 2 people - Non - Smoking / Residential style

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Blackout curtains
Toilet with electronic bidet
Private bathroom
Hairdryer
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Deluxe Twin - Non - Smoking / Residential style

Deluxe Twin - Non - Smoking / Residential style

Deluxe Twin - Non - Smoking / Residential style

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Fridge
Flat-screen TV
Washer/dryer
Blackout curtains
Hairdryer
Separate bath and shower
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin for 5 people - Non - Smoking / Residential style

Deluxe Twin for 5 people - Non - Smoking / Residential style

Deluxe Twin for 5 people - Non - Smoking / Residential style

Highlights

Air conditioning
Heating
Free rollaway/extra beds
Fridge
Flat-screen TV
Washer/dryer
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Superior Twin Room Non smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Twin Room Non smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

View all photos for Superior Double Room Non smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Double Room Non smoking

  • Sleeps 2

View all photos for Superior Single Room Non Smoking

Desk, blackout curtains, iron/ironing board, free WiFi

Superior Single Room Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2

View all photos for Single - Non Smoking / Residential Style

Desk, blackout curtains, iron/ironing board, free WiFi

Single - Non Smoking / Residential Style

  • Sleeps 2

View all photos for Twin - Non Smoking / Residential Style

Desk, blackout curtains, iron/ironing board, free WiFi

Twin - Non Smoking / Residential Style

  • Sleeps 2

View all photos for Deluxe Twin - Non Smoking / Residential Style

Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Twin - Non Smoking / Residential Style

  • Sleeps 4

View all photos for Deluxe Twin For 5 People - Non Smoking / Residential Style

Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Twin For 5 People - Non Smoking / Residential Style

  • Sleeps 5

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About the area

Tokyo

At JR-East Hotel Mets Shibuya you'll be 0.7 km (0.5 mi) from Shibuya Crossing and 2.6 km (1.6 mi) from Roppongi Hills. Highlights at this hotel include in-room free WiFi and free high-speed Internet. .This hotel offers free WiFi in public areas, a 24-hour front desk and multilingual staff. Other amenities include laundry facilities and a microwave in a common area. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 3.5-property class Shibuya hotel include Tokyo Tower and Tokyo Imperial Palace.

What's nearby

  • Shibuya Sky - 3 min walk - 0.3 km
  • Shibuya Scramble Square - 3 min walk - 0.3 km
  • Cerulean Tower - 6 min walk - 0.5 km
  • Shibuya Crossing - 6 min walk - 0.6 km
  • Hachikō Memorial Statue - 6 min walk - 0.6 km

Getting around

  • Shibuya Station - 1 min walk
  • Ebisu Station - 13 min walk
  • Tokyo (HND-Haneda) - 41 min drive

Restaurants

  • ‪小諸そば - ‬2 min walk
  • ‪カフェ・ベローチェ - ‬1 min walk
  • ‪LA COCORICO Shibuya - ‬1 min walk
  • ‪水炊き・焼き鳥 とりいちず酒場 渋谷新南口店 - ‬1 min walk
  • ‪ドトールコーヒーショップ - ‬1 min walk

About this property

JR-East Hotel Mets Shibuya

Hotel with a 24-hour front desk, 9-minute walk to Shibuya Crossing
JR-East Hotel Mets Shibuya offers its guests a vending machine, multilingual staff, and laundry facilities. WiFi is free in public spaces. JR-East Hotel Mets Shibuya also features a front desk safe and a microwave in a common area. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Tokyo hotel.

  • 186 guestrooms or units
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Smoking in designated areas
  • Microwave in a common area
JR-East Hotel Mets Shibuya offers 186 air-conditioned accommodations with complimentary slippers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on request and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 for adults and JPY 1,980 for children

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping on request
  • Multilingual staff

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1980 for adults and from JPY 1980 for children
  • Covered self-parking fee: JPY 2000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 

We should mention

  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

JR-EAST HOTEL METS
JR-EAST METS SHIBUYA
JR-EAST METS
Jr East Mets Shibuya Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel
JR-EAST HOTEL METS SHIBUYA Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

Frequently asked questions

What is the cancellation policy at JR-East Hotel Mets Shibuya?

JR-East Hotel Mets Shibuya offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at JR-East Hotel Mets Shibuya?

Yep, JR-East Hotel Mets Shibuya has a covered self car park with in/out privileges for JPY 2000 per night. A self car park is also available, for a fee. Onsite parking is limited.

Are there any beaches close to JR-East Hotel Mets Shibuya?

The closest beach to JR-East Hotel Mets Shibuya is Odaiba Beach Park (7.2 km).

Does JR-East Hotel Mets Shibuya serve breakfast?

You bet, buffet breakfast is offered daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at JR-East Hotel Mets Shibuya?

No, JR-East Hotel Mets Shibuya does not offer an airport shuttle service.

What time are check-in & check-out at JR-East Hotel Mets Shibuya?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at JR-East Hotel Mets Shibuya?

No, pets are not allowed.

JR-East Hotel Mets Shibuya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 624 out of 1005 reviews
Rating 8 - Good. 302 out of 1005 reviews
Rating 6 - Okay. 51 out of 1005 reviews
Rating 4 - Poor. 19 out of 1005 reviews
Rating 2 - Terrible. 9 out of 1005 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome stay with my son. Very clean. Big room. Comfy beds. Excellent food options all around the hotel. Keep the dehumidifier going to remove the ‘teenage foot’ smell…works really well. Staff were super friendly
Stayed 2 nights in Nov 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Nov 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was difficult to find from the station however after crossing the scrabble square walkways the hotel was very accessible. Was a five minute walk to the main crossing and station The staff were fabulous from the receptionist to housekeeping . Nothing was an issue Overall would stay again without hesitation
Stayed 5 nights in Nov 2025

10/10 Excellent

Verble

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Jul 2025

10/10 Excellent

Chrishna

Stayed 3 nights in Sep 2025

10/10 Excellent

Golam Moin

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Sep 2025

10/10 Excellent

LIOR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and very good breakfast
Stayed 5 nights in Sep 2025

10/10 Excellent

Ayesha, Walnut Creek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attached by a bridge to the shibuya train station- it was easy to get to the hotel with our luggage. And only a 10-15 min walk to shibuya crossing. For first time visitors, we loved this hotel, especially for the price. I was concerned about the “twin” bed they advertised for 2 people- it was as large as a full and comfortable. They have a coffee/tea machine in the lobby with some nice amenities available to take back to your room. Will definitely stay here again.
Stayed 2 nights in Sep 2025

10/10 Excellent

meichen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Jun 2025

10/10 Excellent

Lissette

Liked: Cleanliness
Stayed 4 nights in Aug 2025

10/10 Excellent

Jayden

Stayed 5 nights in Sep 2025

10/10 Excellent

Odun

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel. Breakfast is great and generous! No complaints at all. Will stay again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Lisuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to JR Station. Joined by Sakura station to the train station which makes it very handy going to and from the airport. Only a short walk to shibuya crossing. Highly recommend
Stayed 3 nights in Sep 2025

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are quite small but you can’t beat the price and convenience.
Stayed 3 nights in Sep 2025

8/10 Good

Owen

Stayed 2 nights in Aug 2025

10/10 Excellent

Malcolm

Stayed 3 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

8/10 Good

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities

Buen precio calidad y ubicación

El hotel está muy bien ubicado. Las habitaciones chicas (yo reservé una un poco más grande). El desayuno se repetía un poco para estadías mayores a 3 días. Pero el precio calidad era correcto
Stayed 5 nights in Aug 2025

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2025

6/10 Okay

Julia

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Aug 2025

10/10 Excellent

Wing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Mustafa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Aug 2025

10/10 Excellent

Ugyen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location. The road repairs confused gps I think And we went in circle while walking around Shibuya scramble square :)
Stayed 3 nights in Aug 2025

8/10 Good

Lydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and connected to the subway but the check in process was too clunky! Otherwise an enjoyable stay.
Stayed 2 nights in Aug 2025