Tenkubashi Station accommodation from AU$77

Everything is digitized. If you are not familiar with the Japan system, it's harder for elders. It will be helpful to have printed booklet explaining all in English. One thing I didn't like - entry to spa is depend on the package you bought. Most hotel in Japan will provided without fee if you stay in the hotel... This is not the case here. Also, I saw 3-4 security guard up there, dealing with 2 females, looks like misunderstanding /communication issue. They happened to be black ladies, I thought it was embarrassing for them and they could handle better way...

Its a lovely hotel but unfortunately the service it offers is poor. We were hoping to go to the bar for a drink after a long flight. It was closed at 9pm. The restaurant was also closed. I would expect a bettet service from a hotel that claims to be 5 star. The rooms are spacious and the interior and gardens are lively. Pity the services are bad.

I’m going to give my honest opinion! Everyone talked about how small the hotels in Tokyo are. However this particular hotel was exceptional. It is big compared to other hotels we stayed in Japan. There is a lot of drawer to put our clothes and also a good sized closet. The hotel provides almost everything to make our stay conducive. From the entrance, lobby and to the room itself you’ll be amazed. I loved the fact that it has 711 in the basement for a quick grab. And it is about seven minutes walk to shinagawa station. And the breakfast buffet has both Japanese and western selections. There is so much to choose from. And the staffs were so helpful. I’d definitely recommend this hotel to anyone going to Tokyo