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Shangri-La Surabaya

5.0 star property
Luxury hotel with 5 restaurants and full-service spa

Photo gallery for Shangri-La Surabaya

Outdoor pool, open 6:00 AM to 8:00 PM, free pool cabanas, pool umbrellas
View from room
5 restaurants, breakfast served
BBQ/picnic Area
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$96
includes taxes & fees
27 Feb - 28 Feb

Explore the area

View map
JL. May. Jend. Sungkono 120, Surabaya, East Java, 60256
  • Place, Ciputra World Mall
    ‪6 min walk‬
  • Place, Surabaya Town Square
    ‪2 min drive‬
  • Place, Surabaya Zoo
    ‪2 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪22 min drive‬

Room options

View all photos for Horizon Club Deluxe Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Horizon Club Deluxe Room

  • Sleeps 2

View all photos for Residence Suite

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Residence Suite

  • Sleeps 2

View all photos for Bali Suite

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Bali Suite

  • Sleeps 2

View all photos for Presidential Suite

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Presidential Suite

  • Sleeps 2

View all photos for Horizon Club Executive Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Horizon Club Executive Room

  • Sleeps 3

View all photos for Executive Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Executive Room

  • Sleeps 2

View all photos for Deluxe Room - Sweet Escape Staycation

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room - Sweet Escape Staycation

  • Sleeps 2

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • City view
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • City view
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Club Deluxe 1 King

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Horizon Club Deluxe 1 King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Horizon Club Executive 1 King

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Horizon Club Executive 1 King

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • City view
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Executive Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Smart TV
  • City view
  • 84 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Horizon Club Deluxe Twin Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Horizon Club Deluxe Twin Room

  • Sleeps 2

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Twin Room

  • Sleeps 2

View all photos for Horizon Club Executive Room Non smoking

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Horizon Club Executive Room Non smoking

  • Sleeps 2

View all photos for Horizon Club Deluxe King Room Non smoking

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Horizon Club Deluxe King Room Non smoking

  • Sleeps 2

View all photos for Deluxe King Room Non smoking

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe King Room Non smoking

  • Sleeps 2

View all photos for Deluxe Twin Room Non smoking

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Twin Room Non smoking

  • Sleeps 2

View all photos for Executive Suite

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Executive Suite

  • Sleeps 2

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Exterior

The Westin Surabaya

Surabaya
  • Pool
  • Spa
  • Kids’ pool
  • Free Wi-Fi
5.0 out of 5, Exceptional, 53 reviews
The price is AU$227
includes taxes & fees
6 Feb - 7 Feb
The Westin Surabaya

About the area

Surabaya

A luxury stay in Surabaya awaits you at Shangri-La Surabaya. Within a 20-minute stroll, you'll find Ciputra World Mall and Al-Akbar Mosque. Highlights at this family-friendly hotel include 5 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering can include hot stone massages, Swedish massages and body wraps along with aromatherapy and reflexology. The restaurant, JAMOO, is open for breakfast, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 3 outdoor tennis courts, nightclub and free kids' club plus access to yoga classes. 17255 square feet (1603 square metres) of event facilities include 14 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a gym and a hot tub. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of a free area shuttle. .Places within a 30-minute walk of this 5-property class Surabaya hotel include Lapangan Thor Stadium and Surabaya Town Square.

What's nearby

  • Ciputra World Mall - 6 min walk - 0.5 km
  • Surabaya Town Square - 2 min drive - 1.7 km
  • Surabaya Zoo - 2 min drive - 2.4 km
  • Lapangan Thor Stadium - 2 min drive - 1.7 km
  • House of Sampoerna - 3 min drive - 2.4 km

Getting around

  • Ngagel Station - 5 min drive
  • Surabaya Pasar Turi Station - 19 min drive
  • Surabaya (SUB-Juanda) - 35 min drive

Restaurants

  • ‪Jamoo Restaurant - ‬1 min walk
  • ‪Resto Kepiting Kenari - ‬7 min walk
  • ‪Rumah Makan Ramayana - ‬8 min walk
  • ‪Citilites Bar & Resto - ‬9 min walk
  • ‪Desperados Bar & Restaurant - ‬1 min walk

About this property

Shangri-La Surabaya

Luxury hotel with 5 restaurants and full-service spa
Shangri-La Surabaya offers its guests a full-service spa, outdoor tennis courts, and a waterslide. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A business centre, 14 meeting rooms, and limo/town car service are available. Event space at this hotel measures 17255 square feet (1603 square metres) and includes a conference centre. An outdoor pool, a children's pool, and a health club are also featured at the luxury Shangri-La Surabaya. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Surabaya hotel.

  • 365 guestrooms or units
  • 17 levels
  • 5 dining venues
  • 17255 sq ft of conference space
  • 1603 sq. m of conference space
  • Built in 1995
  • Nightclub
  • Deli
  • Kid's club (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
Shangri-La Surabaya offers 365 air-conditioned accommodations with a safe and complimentary bottles of water. 49-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (USD 5 per day)
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; USD 24 for adults and USD 12 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Desperados Bar & Grill
  • JAMOO
  • Nishimura
  • Sapore Osteria
  • Shang Palace

Things to do

  • 3 outdoor tennis courts
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • Tennis lessons
  • Waterslide
  • Yoga classes

Family friendly

  • Children's games
  • Children's pool
  • Free area shuttle
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms
  • Business centre
  • Conference centre (17,255 square foot of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 17 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1995
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 17

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

The check-in location differs from the property location; go to: [Horizon Lounge for Horizon Guests]
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Shangri-La Surabaya

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 605000.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 24 for adults and from USD 12 for children
  • Valet parking fee: USD 5 per day
  • Rollaway bed fee: USD 605000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Shangri-la Surabaya
Shangri-la Hotel Surabaya
Shangri-la Surabaya
Shangri-la Surabaya Hotel
Surabaya Shangri-la
Surabaya Shangri-la Hotel
Shangri La Surabaya
Shangri-La Hotel Surabaya Java
Surabaya Shangri La
Shangri-La Surabaya Hotel
Shangri la Hotel Surabaya
Shangri-La Surabaya Surabaya
Shangri-La Surabaya Hotel Surabaya

Frequently asked questions

What is the cancellation policy at Shangri-La Surabaya?

Shangri-La Surabaya offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Surabaya?

As of 4 Feb 2026, prices found for a 1-night stay for 2 adults at Shangri-La Surabaya on 27 Feb 2026 start from AU$95.85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Surabaya?

Yep, Shangri-La Surabaya has a free self car park. Additionally there is valet parking for USD 5 per day.

Are there any beaches close to Shangri-La Surabaya?

The closest beach to Shangri-La Surabaya is New Kenjeran Beach (10.7 km).

Is there a spa on site at Shangri-La Surabaya?

Yep, there is an onsite spa at Shangri-La Surabaya. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Shangri-La Surabaya have a pool?

Shangri-La Surabaya has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 6:00 AM to 8:00 PM.

Does Shangri-La Surabaya have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Shangri-La Surabaya?

Shangri-La Surabaya features a full-service spa, a nightclub and a health club.

What makes Shangri-La Surabaya a romantic place to stay?

1 hot tub and couples spa treatments, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Shangri-La Surabaya.

Is Shangri-La Surabaya family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Shangri-La Surabaya is a hit with families.

Does Shangri-La Surabaya serve breakfast?

Yep, buffet brekkie is available on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:30 AM.

Is there a free airport shuttle available at Shangri-La Surabaya?

No, Shangri-La Surabaya does not offer an airport shuttle service.

Is there a bar or restaurant at Shangri-La Surabaya?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shangri-La Surabaya?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Shangri-La Surabaya?

No, pets and service animals are not allowed.

Shangri-La Surabaya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 130 out of 246 reviews
Rating 8 - Good. 82 out of 246 reviews
Rating 6 - Okay. 24 out of 246 reviews
Rating 4 - Poor. 5 out of 246 reviews
Rating 2 - Terrible. 5 out of 246 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Rommel

Stayed 1 night in Oct 2025

10/10 Excellent

Thatcher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Rommel

Stayed 1 night in Oct 2025

2/10 Terrible

Haleema

Stayed 4 nights in Aug 2025

10/10 Excellent

Weny, Spring

Liked: Cleanliness, amenities, property conditions & facilities
Very good and comfortable
Stayed 2 nights in Jun 2025

10/10 Excellent

Catarina

Stayed 1 night in Jun 2025

10/10 Excellent

Fonita

Stayed 2 nights in Apr 2025

10/10 Excellent

Thatcher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Sam

Stayed 2 nights in Jan 2025

6/10 Okay

davidson

Business traveller
Liked: Cleanliness
Stayed 3 nights in Oct 2024

6/10 Okay

Jeffrey

Service was slow or non existant around the pool, where i spent most of my time.
Stayed 2 nights in Jan 2025

2/10 Terrible

Faisal, jeddah

Stayed 1 night in Nov 2024

10/10 Excellent

Keld, cape coral

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is just wonderful, i have come here many years and always look forward to come back.
Stayed 3 nights in Aug 2024

10/10 Excellent

Andrew

Stayed 1 night in Jul 2024

8/10 Good

Thatcher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

2/10 Terrible

Glorianne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming hotel. Clean, spacious and wonderful staff. Food is good with plenty if choice for everyone. The gym is a bit dated but has enough equipment. Calm atmosphere all around.
Stayed 1 night in Mar 2024

10/10 Excellent

Peng Eng Peter

Refurbished rooms are great!

The refurbished rooms are very well done. Spacious and thoughtfully designed. The club lounge had creative and tasty canapes and the wine selection was very pleasant. Thanks to Mr Eric at Bumbu for his kind hospitality. I generally felt very welcomed and attended to at Shangri-La Surabaya. Thank you.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nickol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent, the property is beautiful, the pool is very nice and there are 4 places to eat inside the hotel. The breakfast buffet is very nice with a wide variety of options. I would stay here again.
Stayed 2 nights in Nov 2023

8/10 Good

Norman, Rhodes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are fabulous, hotel is aging a bit But overall it’s good ambiance and value for Surabaya
Stayed 1 night in Sep 2023

10/10 Excellent

Heesung

Stayed 2 nights in Jun 2023

10/10 Excellent

Jinhao

Stayed 4 nights in Apr 2023

8/10 Good

Ramasamy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

6/10 Okay

Rohit

Stayed 3 nights in Sep 2022