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Hilton Richmond Hotel & Spa/Short Pump

4.0 star property

Photo gallery for Hilton Richmond Hotel & Spa/Short Pump

Exterior
Terrace/patio
2 restaurants; breakfast, lunch, and dinner served
Reception
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$248
includes taxes & fees
7 June - 8 June

Explore the area

View map
12042 West Broad Street, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪12 min walk‬
  • Place, University of Richmond
    ‪20 min drive‬
  • Place, Kings Dominion
    ‪32 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪42 min drive‬

Room options

View all photos for 2 Queen Beds

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

2 Queen Beds

  • Sleeps 2
  • Free Wi-Fi

View all photos for Parlor Suite Non-Smoking

Parlor Suite Non-Smoking | Living area

Parlor Suite Non-Smoking

  • 65 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Queen Beds, Accessible (Roll-In Shower)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Classic Room, 2 Queen Beds, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(3 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed, Accessible (Hearing Accessible)

View from room

Classic Room, 1 King Bed, Accessible (Hearing Accessible)

9.0 out of 10
Wonderful
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Classic Room, 2 Queen Beds, Accessible, Bathtub

8.6 out of 10
Excellent
(9 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking

  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Non Smoking

Suite, Non Smoking

Suite, Non Smoking

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(21 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed with Sofa bed, Accessible (Hearing Accessible)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed with Sofa bed, Accessible (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Classic Room, 1 King Bed

  • Sleeps 2
  • Free Wi-Fi

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Classic Room, 2 Queen Beds

  • Sleeps 4
  • Free Wi-Fi

View all photos for Superior King Room

Exterior

Superior King Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Classic Room, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Classic Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • Free Wi-Fi

View all photos for Classic Room, 2 Queen Beds, Accessible (Roll-In Shower)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Classic Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • Sleeps 4
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed, Accessible (Hearing Accessible)

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Classic Room, 1 King Bed, Accessible (Hearing Accessible)

  • Sleeps 3
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed with Sofa bed

  • Sleeps 2
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed

View from room

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(60 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

Classic Room, 2 Queen Beds

9.0 out of 10
Wonderful
(22 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for King Room

Exterior

King Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for King Room - Hearing Accessible

Exterior

King Room - Hearing Accessible

  • Sleeps 2
  • Free Wi-Fi

View all photos for 1 King Bed

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

1 King Bed

  • Sleeps 2
  • Free Wi-Fi

View all photos for 1 King Hearing Accessible

Hypo-allergenic bedding, pillow-top beds, in-room safe, desk

1 King Hearing Accessible

  • Sleeps 2
  • Free Wi-Fi

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About the area

Richmond

At Hilton Richmond Hotel & Spa/Short Pump you'll be within a 15-minute walk of Short Pump Town Center and 2.9 km (1.8 mi) from Sheltering Arms Institute. Highlights at this hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering at Aura Spa can include deep-tissue massages, body wraps and mani/pedis. The café, Aroma Cafe, is open for breakfast. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym and Hot tub. 21937 square feet (2038 square metres) of event facilities include 11 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and microwave in a common area. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of self parking. .Within a 20-minute drive of this 4-property class Short Pump hotel, attractions include University of Richmond and Virginia Commonwealth University.

What's nearby

  • Short Pump Town Center - 12 min walk - 1.1 km
  • University of Richmond - 20 min drive - 17.7 km
  • Virginia Commonwealth University - 25 min drive - 26.0 km
  • Broad Street - 26 min drive - 27.0 km
  • Kings Dominion - 32 min drive - 42.1 km

Getting around

  • Richmond Main Street Station - 19 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 29 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬12 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪Capital One Café - ‬12 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪Maggiano's - ‬19 min walk

About this property

Hilton Richmond Hotel & Spa/Short Pump

Hilton Richmond Hotel & Spa/Short Pump offers its guests a full-service spa, an indoor pool, and a hot tub. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 11 meeting rooms. Event space at this hotel measures 21937 square feet (2038 square metres) and includes conference space. A 24-hour fitness centre, spa services, and a terrace are also featured at the business-friendly Hilton Richmond Hotel & Spa/Short Pump. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Richmond hotel.

  • 1 building
  • 254 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Conference rooms
  • 21937 sq ft of conference space
  • 2038 sq. m of conference space
  • Built in 2009
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop
Hilton Richmond Hotel & Spa/Short Pump offers 254 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 65-inch flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Aura Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is open selected days.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (USD 10 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9 to 18 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Aroma Cafe
  • Shula's Steakhouse

Things to do

  • 24-hour gym
  • Full-service spa
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Wedding services

Business services

  • 11 meeting rooms
  • 21,937 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Outdoor furniture
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium cable/satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 AM

Early check-in subject to availability

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 21

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Guests are recommended to download the property's Hilton Honors mobile app before check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 9.00 to 18.00 per person
  • Covered self-parking fee: USD 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Richmond

Hilton Richmond Hotel

Hilton Richmond Hotel Short Pump

Hilton Richmond Short Pump

Hilton Short Pump

Hilton Short Pump Richmond

Richmond Hilton

Richmond Hilton Short Pump

Richmond Short Pump Hilton

Short Pump Hilton

Hilton Richmond Hotel And Spa / Short Pump

Hilton Richmond Hotel /Short Pump

Hilton Richmond /Short Pump

The Hilton Richmond Hotel Spa / Short Pump

Hilton Richmond & Short Pump

Hilton Richmond Hotel & Spa/Short Pump Hotel

Hilton Richmond Hotel & Spa/Short Pump Richmond

Hilton Richmond Hotel & Spa/Short Pump Hotel Richmond

Frequently asked questions

What is the cancellation policy at Hilton Richmond Hotel & Spa/Short Pump?

Hilton Richmond Hotel & Spa/Short Pump offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Richmond Hotel & Spa/Short Pump?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Hilton Richmond Hotel & Spa/Short Pump on 7 June 2026 start from AU$248, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Richmond Hotel & Spa/Short Pump?

Yep, Hilton Richmond Hotel & Spa/Short Pump has a covered self car park for USD 10.00 per day. A self car park is also available, for a fee.

Is there a spa on site at Hilton Richmond Hotel & Spa/Short Pump?

Yep, Aura Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Hilton Richmond Hotel & Spa/Short Pump have a pool?

Hilton Richmond Hotel & Spa/Short Pump has an indoor pool. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Hilton Richmond Hotel & Spa/Short Pump?

Hilton Richmond Hotel & Spa/Short Pump features a full-service spa, an indoor pool and 2 restaurants.

What makes Hilton Richmond Hotel & Spa/Short Pump a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hilton Richmond Hotel & Spa/Short Pump.

Is Hilton Richmond Hotel & Spa/Short Pump family-friendly?

You bet! With amenities such as an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Hilton Richmond Hotel & Spa/Short Pump is a hit with families.

Does Hilton Richmond Hotel & Spa/Short Pump serve breakfast?

Sure does, cooked-to-order brekkie is on offer on weekdays from 6:30 AM to 11:00 AM and weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hilton Richmond Hotel & Spa/Short Pump?

No, Hilton Richmond Hotel & Spa/Short Pump does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Richmond Hotel & Spa/Short Pump?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Richmond Hotel & Spa/Short Pump?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hilton Richmond Hotel & Spa/Short Pump?

No, only service animals are allowed.

Hilton Richmond Hotel & Spa/Short Pump Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 667 out of 1003 reviews
Rating 8 - Good. 178 out of 1003 reviews
Rating 6 - Okay. 77 out of 1003 reviews
Rating 4 - Poor. 43 out of 1003 reviews
Rating 2 - Terrible. 38 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Helen

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Hotel is nice. Restaurant was better than typical hotel food. Our toilet wouldn’t flush during our stay. Not a big deal…I let the front desk know on our way out for the day at 8AM. Returned to the room the change and go to dinner only to find out the toilet had not been fixed. The front desk said they had no one on site to fix it. They did offer for us to move rooms, but ugh.
Stayed 2 nights in Feb 2026

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2026

10/10 Excellent

Laini

Liked: Cleanliness, amenities, property conditions & facilities
Great room, great hot tub, great breakfast, ample parking, great customer service. I'll definitely stay here again.
Stayed 1 night in Feb 2026

10/10 Excellent

gloria

Liked: Cleanliness, amenities
The room was clean, love the tv size and the water pressure was to die for. All amenities were appropriate. Simply love this hotel.
Stayed 2 nights in Feb 2026

10/10 Excellent

Justin

Stayed 1 night in Jan 2026

10/10 Excellent

Shawnte, District Heights

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Jan 2026

10/10 Excellent

jamie

Stayed 2 nights in Jan 2026

6/10 Okay

KENDALL

Travelled with family
Liked: Cleanliness, amenities
Place was nice clean but did not have hot water for a day and a half
Stayed 3 nights in Jan 2026

2/10 Terrible

Michelle

Stayed 1 night in Jan 2026

10/10 Excellent

Eugene

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Jan 2026

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super nice. My room was very neat and clean. The staff were nice, friendly and professional. I don't eat breakfast too often; therefore, I didn't have breakfast during my stay.
Stayed 2 nights in Jan 2026

10/10 Excellent

Salvador

Stayed 1 night in Jan 2026

2/10 Terrible

Shandell Anita

Travelled with family
Disliked: Cleanliness, property conditions & facilities
NO HOT WATER 8:00am-2:00pm ROOM WAS HOT EXTREMELY FOUL SMELL ONE MANAGER OFFERED ACCOMMODATIONS THEN THE OTHER MANAGER SAID NO THAT WASNT POSSIBLE THEY WERE NOT ABLE TO ADJUST RATES DUE TO THIRD PARTY BOOKING PER MANAGER
Stayed 1 night in Jan 2026

10/10 Excellent

Hisham

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and nice people
Stayed 1 night in Jan 2026

10/10 Excellent

Dirdre

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 2 nights in Jan 2026

10/10 Excellent

Annette

Liked: Cleanliness, amenities, property conditions & facilities
From the front desk, room quality, Shulas Staff thru security, this is a GREAT Hilton.
Stayed 1 night in Jan 2026

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities
Room was great! Clean and ready to relax in. Staff were extremely kind and helpful. Next door neighbor had a kid who was having a rough time throughout the night, but other than that we enjoyed our stay.
Stayed 2 nights in Jan 2026

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities
The room was spotless and the staff was friendly.
Stayed 1 night in Jan 2026

10/10 Excellent

Jamie

Stayed 1 night in Jan 2026

10/10 Excellent

Saeed

Liked: Cleanliness, amenities, property conditions & facilities
Staff are friendly, rooms are clean, and there is a good restaurant on the property.
Stayed 1 night in Jan 2026

10/10 Excellent

Jackie

Liked: Staff & service, property conditions & facilities, room comfort
Yes
Stayed 1 night in Jan 2026

10/10 Excellent

Tawanda

Liked: Cleanliness, staff & service, property conditions & facilities
The facility was nicely decorated. And our room was very clean, fresh and especially the bathroom and shower was spotless!! Will stay again.
Stayed 1 night in Jan 2026

10/10 Excellent

Charles

Stayed 1 night in Jan 2026

10/10 Excellent

Denette

Stayed 1 night in Jan 2026

8/10 Good

Sharnetta

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2026

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