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Best Western Premier Richmond City Gateway

3.0 star property
Hotel in Richmond with fitness centre and 24-hour business centre

Photo gallery for Best Western Premier Richmond City Gateway

Premium bedding, down duvets, pillow-top beds, in-room safe
Exterior
Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)
Lobby
Seasonal outdoor pool, pool umbrellas, pool loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Housekeeping
  • Laundry
The current price is AU$174
includes taxes & fees
5 May - 6 May

Explore the area

Map
4303 Commerce Road, Richmond, VA, 23234
  • Virginia Commonwealth University
    ‪8 min drive‬
  • Greater Richmond Convention Center
    ‪10 min drive‬
  • Broad Street
    ‪11 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪16 min drive‬

Room options

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Smart TV
Pillow-top bed
Sofa bed
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Smart TV
Pillow-top bed
Sofa bed
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Pillow-top bed
Down duvet
Premium bedding
Blackout curtains
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Pillow-top bed
Down duvet
Premium bedding
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Pillow-top bed
Down duvet
Premium bedding
Blackout curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Pillow-top bed
Down duvet
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Pillow-top bed
Down duvet
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Pillow-top bed
Down duvet
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

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Exterior

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4.5 out of 5, Wonderful, 1,127 reviews
The price is AU$288
includes taxes & fees
26 May - 27 May
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About the area

Richmond

At Best Western Premier Richmond City Gateway, you'll be 10.3 km (6.4 mi) from Virginia Commonwealth University. Highlights at this hotel include in-room free WiFi, free high-speed Internet and Smart TVs. .The restaurant, Victory Bar & Grill, serves American cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, seasonal outdoor swimming pool and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. Cooked-to-order breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this Richmond hotel include Greater Richmond Convention Center and Broad Street.

What's nearby

  • Virginia Commonwealth University - 8 min drive - 10.4 km
  • The National - 9 min drive - 10.2 km
  • Altria Theater - 9 min drive - 11.2 km
  • Greater Richmond Convention Center - 10 min drive - 10.9 km
  • Broad Street - 11 min drive - 12.0 km

Getting around

  • Richmond Main Street Station - 9 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 16 min drive

Restaurants

  • ‪Tacos Mexico - ‬3 min drive
  • ‪McDonald's - ‬3 min walk
  • ‪Bojangles' Famous Chicken 'n Biscuits - ‬6 min drive
  • ‪Wendy's - ‬6 min drive
  • ‪Burger King - ‬4 min drive

About this property

Best Western Premier Richmond City Gateway

Hotel in Richmond with fitness centre and 24-hour business centre
Best Western Premier Richmond City Gateway offers its guests a fitness centre and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 3778 square feet (351 square metres) and includes conference space. Best Western Premier Richmond City Gateway also features a vending machine, laundry facilities, and dry cleaning/laundry services. Self parking is free.

This Richmond hotel is smoke free.

  • 167 guestrooms or units
  • 4 levels
  • Conference rooms
  • 3778 sq ft of conference space
  • 351 sq. m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Corner/local shop
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Best Western Premier Richmond City Gateway offers 167 accommodations with a safe and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. 50-inch Smart televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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  • Breakfast included
  • Free WiFi
  • Air conditioning
  • Gym
4.2 out of 5, Very good, 1,394 reviews
The price is AU$174
includes taxes & fees
11 May - 12 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 to 25 for adults and USD 8 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Victory Bar & Grill

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 3,778 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in bathtub
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 29 August to 30 May:
  • Swimming pool
The following facilities are closed for Christmas Eve, Christmas Day, New Year's Eve and New Year's Day:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25 for adults and USD 8 to 15 for children
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open on 20 June and close on 25 August.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Bells
Holiday Inn Bells Hotel
Holiday Inn Bells Hotel Richmond South Road
Holiday Inn Richmond South City Gateway Hotel
Holiday Inn Richmond South-Bells Road Hotel Richmond
Holiday Inn Richmond South Bells Road Hotel
Holiday Inn Bells Road Hotel
Holiday Inn Bells Road
Holiday Inn Richmond South City Gateway
Premier Richmond City Gateway
Holiday Inn Richmond South City Gateway
Best Western Premier Richmond City Gateway Hotel
Best Western Premier Richmond City Gateway Richmond
Best Western Premier Richmond City Gateway Hotel Richmond

Frequently asked questions

Is parking available at Best Western Premier Richmond City Gateway?

Yep, Best Western Premier Richmond City Gateway has a free self car park, free extended parking and free RV/bus/truck parking.

How much does it cost to stay at Best Western Premier Richmond City Gateway?

As of 3 May 2025, prices found for a 1-night stay for 2 adults at Best Western Premier Richmond City Gateway on 5 May 2025 start from AU$173.79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Premier Richmond City Gateway have a pool?

Best Western Premier Richmond City Gateway has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from June 20 to August 25.

What makes Best Western Premier Richmond City Gateway a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Best Western Premier Richmond City Gateway.

Does Best Western Premier Richmond City Gateway serve breakfast?

You bet, cooked-to-order brekkie is available daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Best Western Premier Richmond City Gateway?

No, Best Western Premier Richmond City Gateway does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Premier Richmond City Gateway?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone? The bar/lounge is closed on Christmas Eve, Christmas Day, New Year's Eve and New Year's Day.

What time are check-in & check-out at Best Western Premier Richmond City Gateway?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Premier Richmond City Gateway?

No, only service animals are allowed.

Best Western Premier Richmond City Gateway Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 476 out of 1008 reviews
Rating 8 - Good. 221 out of 1008 reviews
Rating 6 - Okay. 137 out of 1008 reviews
Rating 4 - Poor. 78 out of 1008 reviews
Rating 2 - Terrible. 96 out of 1008 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel great, breakfast was poor.

The hotel itself was great but the breakfast situation was a joke. I paid $20 for breakfast and was referred to a restaurant on the premises. One server, buffet food but was going to be served by a waiter. 1 waiter. He was very polite but extremely slow. Coffee was terrible, served everything in paper containers like you'd get mac & cheese in. Milk, no creamer. No sweeteners on the tables. He would disappear for extended periods of time in the back and return with a tray full of paper cups and leave again One gentleman stood at the counter with debit card in hand for more than 20 minutes, I assumed waiting to pay or order. He was never acknowledged. We got up and left, abandoning the vouchers we had paid for. No music so it was dead silent.
Stayed 1 night in Jan 2025

4/10 Poor

Tania

Stayed 1 night in Jan 2025

2/10 Terrible

D

Disliked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was beautiful. Restaurant was fun.
Stayed 1 night in Jan 2025

6/10 Okay

Jaqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

John

Stayed 1 night in Jan 2025

10/10 Excellent

Kim, Prince Frederick

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a nights slumber.
Stayed 1 night in Jan 2025

10/10 Excellent

Korte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were very clean and comfortable. The heat worked well in keeping us toasty as we watched the snow fall. A great price for the accommodation.
Stayed 1 night in Jan 2025

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was very nice but, I have to tell you what stands out to me is the lady at the front desk. She was so awesome and friendly. She got us checked in and once we made it to our room, she called to make sure we liked our accommodations I’ve never had someone call to make sure we were happy. I don’t know her name but she was awesome!
Stayed 1 night in Jan 2025

10/10 Excellent

Yesenia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall
Stayed 3 nights in Jan 2025

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay the hotel was very quiet. Plenty of parking space. The staff was super friendly and professional. I didn't get a chance to try the Mexican restaurant connected to the hotel. I would definitely consider revisiting the Best Western.
Stayed 3 nights in Jan 2025

8/10 Good

Rose-Lys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
Mrs. Howell was amazing making sure my stay exceeded expectations….I will definitely be back
Stayed 1 night in Jan 2025

8/10 Good

dominique

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Shmanda

Stayed 1 night in Dec 2024

10/10 Excellent

Lakissa, South Euclid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
How friendly the staff was when I checked in.
Stayed 1 night in Dec 2024

6/10 Okay

Venice

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort

Eh

Once again my heat/air conditioning unit stopped working in the middle of the night and very loud “adult time” noises coming from rooms on both sides of me literally all night long. I mean have your fun but be respectful of your neighbors.
Stayed 1 night in Nov 2024

10/10 Excellent

Santricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

vaughn

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2024