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Best Western Premier Richmond City Gateway

3.0 star property
Hotel with free parking, in the vicinity of The National

Photo gallery for Best Western Premier Richmond City Gateway

Lobby
Lobby
Premium bedding, down duvets, pillow-top beds, in-room safe
Reception
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$173
includes taxes & fees
18 Feb - 19 Feb

Explore the area

View map
4303 Commerce Road, Richmond, VA, 23234
  • Place, James River
    ‪9 min walk‬
  • Place, Virginia Commonwealth University
    ‪7 min drive‬
  • Place, Greater Richmond Convention Center
    ‪7 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.8 out of 10
Good
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Pillow-top bed
Down duvet
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Pillow-top bed
Down duvet
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Pillow-top bed
Down duvet
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Pillow-top bed
Down duvet
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Pillow-top bed
Down duvet
Blackout curtains
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Pillow-top bed
Down duvet
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Pillow-top bed
Down duvet
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Smart TV
Pillow-top bed
Down duvet
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

1 King Bed, Non-Smoking, Executive Room, Wi-Fi, Sofabed, Microwave And Refrigerator

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Separate Bedroom, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Communication Assistance, Bathtub, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Communication Assistance, Bathtub, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Communication Assistance, Roll In Shower, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Microwave And Refrigerator, Wi-Fi

  • Sleeps 2

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2

Accessible-Suite 1 King Bed, Mobility Accessible, Communication Assistance, Bathtub, Separate Bedroom, Sofabed, Non-Smoking

  • Sleeps 4

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About the area

Richmond

At Best Western Premier Richmond City Gateway, you'll be 10.1 km (6.3 mi) from The National and 10.3 km (6.4 mi) from Virginia Commonwealth University. Highlights at this hotel include a complimentary breakfast, a restaurant and free self-parking. .The restaurant, Victory Bar & Grill, serves American cuisine and is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, seasonal outdoor swimming pool and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. There's also the convenience of free extended parking. .Sights within a 10-minute drive of this Richmond hotel include Altria Theater and Allianz Amphitheater at Riverfront.

What's nearby

  • James River - 9 min walk - 0.8 km
  • Broad Street - 5 min drive - 9.0 km
  • Virginia Commonwealth University - 7 min drive - 10.7 km
  • Greater Richmond Convention Center - 7 min drive - 11.4 km
  • University of Richmond - 17 min drive - 21.4 km

Getting around

  • Richmond Main Street Station - 9 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 16 min drive

Restaurants

  • ‪Wendy's - ‬3 min drive
  • ‪Taco Bell - ‬3 min drive
  • ‪Hardee's - ‬4 min drive
  • ‪7-Eleven - ‬4 min drive
  • ‪Burger King - ‬3 min drive

About this property

Best Western Premier Richmond City Gateway

Hotel with free parking, in the vicinity of The National
Best Western Premier Richmond City Gateway offers its guests a fitness centre and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 3778 square feet (351 square metres) and includes conference space. Best Western Premier Richmond City Gateway also features a vending machine, laundry facilities, and dry cleaning/laundry services. Self parking is free.

This Richmond hotel is smoke free.

  • 167 guestrooms or units
  • 4 levels
  • Conference rooms
  • 3778 sq ft of conference space
  • 351 sq. m of conference space
  • Full breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Corner/local shop
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Best Western Premier Richmond City Gateway offers 167 accommodations with a safe and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. 50-inch Smart televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Victory Bar & Grill

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 3,778 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in bathtub
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 29 August to 30 May:
  • Swimming pool
The following facilities are closed for Christmas Eve, Christmas Day, New Year's Eve and New Year's Day:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open on 25 May and close on 07 September.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Bells
Holiday Inn Bells Hotel
Holiday Inn Bells Hotel Richmond South Road
Holiday Inn Richmond South City Gateway Hotel
Holiday Inn Richmond South-Bells Road Hotel Richmond
Holiday Inn Richmond South Bells Road Hotel
Holiday Inn Bells Road Hotel
Holiday Inn Bells Road
Holiday Inn Richmond South City Gateway
Premier Richmond City Gateway
Holiday Inn Richmond South City Gateway
Best Western Premier Richmond City Gateway Hotel
Best Western Premier Richmond City Gateway Richmond
Best Western Premier Richmond City Gateway Hotel Richmond

Frequently asked questions

Is parking available at Best Western Premier Richmond City Gateway?

Yep, Best Western Premier Richmond City Gateway has a free self car park, free extended parking and free RV/bus/truck parking.

How much does it cost to stay at Best Western Premier Richmond City Gateway?

As of 10 Feb 2026, prices found for a 1-night stay for 2 adults at Best Western Premier Richmond City Gateway on 18 Feb 2026 start from AU$173.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Premier Richmond City Gateway have a pool?

Best Western Premier Richmond City Gateway has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from May 25 to September 07.

What makes Best Western Premier Richmond City Gateway a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Best Western Premier Richmond City Gateway.

Does Best Western Premier Richmond City Gateway serve breakfast?

You bet, complimentary full brekkie is served weekdays from 6:00 AM to 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Best Western Premier Richmond City Gateway?

No, Best Western Premier Richmond City Gateway does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Premier Richmond City Gateway?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone? The bar/lounge is closed on Christmas Eve, Christmas Day, New Year's Eve and New Year's Day.

What time are check-in & check-out at Best Western Premier Richmond City Gateway?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Premier Richmond City Gateway?

No, only service animals are allowed.

Best Western Premier Richmond City Gateway Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 478 out of 1003 reviews
Rating 8 - Good. 230 out of 1003 reviews
Rating 6 - Okay. 134 out of 1003 reviews
Rating 4 - Poor. 72 out of 1003 reviews
Rating 2 - Terrible. 89 out of 1003 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Diran

Stayed 1 night in Oct 2025

8/10 Good

Terri

Liked: Cleanliness, amenities
The hotel was bright and inviting! Staff were friendly and there’s a restaurant onsite so you don’t have to go outside if you don’t want to. The room was cozy, clean and comfortable. I would definitely recommend staying at this location.
Stayed 2 nights in Nov 2025

6/10 Okay

Tarshae

The room I originally gotten the tub wasn’t cleaned and had someone’s hair left there. I went down to the front desk and had to switch rooms due to housekeeping not being on site to clean it. The second room I was assigned was great except the front door made a loud noise when it shuts. I had a problem with staff towards the end of my stay. I had communicated with the lady that checked me in and had me switch rooms, that I would like to extend my checkout time to 12pm on Sunday. I was told any time after would be $40, I informed I understood, and she stated she would let staff know. Sunday comes and it’s shortly after 11am, I got in the shower, and moments later I hear someone constantly knocking on the door and also trying to come in. Luckily I had the top lock on the door or else I would’ve been walked in on. I was by myself and as I’m in the shower I start to feel shaky and hoping that they would at least stop. The knocking, pushing, and pulling of the door continued for 5-10 minutes. I rushed out of the shower trying to put my clothes on so I can say something. I finally hear clearly the lady say “front desk” while still tugging on the door. I told her I was in the shower and that I would be down. At this time it was shortly after 11:30am. I made my way downstairs at 11:40am and put my things in the car. I checked out at 11:43am and advised the lady at the front desk that I wanted to make a complaint. The lady informed me that she was the manager and the p
Stayed 2 nights in Nov 2025

10/10 Excellent

Ethel, Portsmouth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel entrance and lobby needs a makeover but overall we were surprised how nice the rest of hotel and rooms were. The lobby was clean but it looked dated and the entrance was just gloomy, not welcoming. The room was spacious and very clean and modern. This was our first stay, we were here just one night but would definitely come back.
Stayed 1 night in Nov 2025

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is as nice hotel. The room was clean. The staff was friendly. I will stay here again when in the Richmond area.
Stayed 1 night in Nov 2025

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms.
Stayed 1 night in Oct 2025

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Very Clean rooms & friendly staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Izick

Stayed 1 night in Oct 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities
Clean room, great service!
Stayed 3 nights in Oct 2025

10/10 Excellent

Tracy

Travelled with group
Staff was helpful and friendly! Comfortable beds. Good food. Everything was clean and tidy. Would definitely stay again!
Stayed 2 nights in Oct 2025

10/10 Excellent

Yvonne

Stayed 1 night in Oct 2025

2/10 Terrible

Patrick

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I paid for a late checkout but was still disturbed by a knock on the door. I had to advise the person I paid for late checkout. So they should keep better records.
Stayed 1 night in Oct 2025

10/10 Excellent

Jose

Stayed 1 night in Oct 2025

6/10 Okay

Keisha

Liked: Staff & service
Staff were nice, but the facility can be more clean
Stayed 2 nights in Oct 2025

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was simply an overnight stay, so we didn't get to enjoy breakfast or any other amenities, but the room was clean and comfortable. Check-in staff were pleasant.
Stayed 1 night in Oct 2025

10/10 Excellent

Jessica

Stayed 1 night in Oct 2025

10/10 Excellent

Hatshepsut

Travelled with family and small children
Liked: Cleanliness, amenities
Excellent customer service. Clean and comfortable hotel room.
Stayed 1 night in Oct 2025

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made sure that my stay was good.
Stayed 2 nights in Oct 2025

8/10 Good

Camesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and staff was nice.
Stayed 1 night in Oct 2025

10/10 Excellent

Sarath

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Tanisha

Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice remodel
Stayed 3 nights in Oct 2025

10/10 Excellent

Maria, Lake Worth

Liked: Cleanliness, staff & service, property conditions & facilities
All good and welcoming.
Stayed 1 night in Oct 2025

8/10 Good

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Place and Great Price

I recently had the pleasure of staying at a charming hotel and I must say, it was a delightful experience. From the moment I arrived, the staff was incredibly welcoming and attentive, making me feel right at home 🏨. My room was beautifully decorated, providing a cozy and comfortable atmosphere perfect for relaxation. I particularly enjoyed the delicious breakfast each morning, setting a positive tone for the day. I highly recommend this hotel for anyone looking for a memorable and enjoyable getaway! #HotelStay #Travel #Relaxation #VacationMode #Hospitality
Stayed 1 night in Aug 2025