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Best Western Premier Richmond City Gateway

Property class: 3

Photo gallery for Best Western Premier Richmond City Gateway

A modern lobby with blue chairs, a reception desk, and a large mural.
A spacious restaurant with multiple dining tables and chairs, a bar area, and a blue accent wall.
A hotel with a prominent sign, a covered entrance, and a parking lot.
A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.
A modern living room with a sofa, a round table, a television, and a kitchen area with chairs.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$167
includes taxes & fees
1 Oct - 2 Oct

Explore the area

View map
4303 Commerce Road, Richmond, VA, 23234
  • Place, James River
    ‪18 min walk‬
  • Place, Virginia Commonwealth University
    ‪10 min drive‬
  • Place, Greater Richmond Convention Center
    ‪10 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪14 min drive‬

Room options

View all photos for Accessible - 1 King, Mobility Accessible, Communication Assistance, Bathtub, Non-Smoking

A hotel room with a large bed, a nightstand, a chair, a lamp, and a painting on the wall.

Accessible - 1 King, Mobility Accessible, Communication Assistance, Bathtub, Non-Smoking

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for 1 King Bed, Non-Smoking, Executive Room, Sofabed

A hotel room with a large bed, a desk, a chair, a desk lamp, a nightstand, a lamp, and a window with curtains.

1 King Bed, Non-Smoking, Executive Room, Sofabed

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed
  • Free wired internet

View all photos for Hearing & Mobility Accessible - 1 King, Roll In Shower, Wi-Fi, Non-Smoking

A hotel room with a large bed, a desk, a chair, a desk lamp, a nightstand, a lamp, and a window with curtains.

Hearing & Mobility Accessible - 1 King, Roll In Shower, Wi-Fi, Non-Smoking

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(23 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

A hotel room with a bed, a chair, a small table, a nightstand, and a wall-mounted shelf with a phone and lamp.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

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About the area

Richmond

At Best Western Premier Richmond City Gateway, you'll be 10.1 km (6.3 mi) from The National and 10.3 km (6.4 mi) from Virginia Commonwealth University. Highlights at this hotel include a complimentary breakfast, a restaurant and free self-parking. .The restaurant, Victory Bar & Grill, serves American cuisine and is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, seasonal outdoor swimming pool and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. There's also the convenience of free extended parking. .Sights within a 10-minute drive of this 3-property class Richmond hotel include Altria Theater and Allianz Amphitheater at Riverfront.

What's nearby

  • James River - 18 min walk - 1.6 km
  • Broad Street - 8 min drive - 9.0 km
  • Virginia Commonwealth University - 10 min drive - 10.7 km
  • Greater Richmond Convention Center - 10 min drive - 11.3 km
  • University of Richmond - 25 min drive - 30.1 km

Getting around

  • Richmond Main Street Station - 9 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 16 min drive

Restaurants

  • ‪Wendy's - ‬4 min drive
  • ‪Taco Bell - ‬3 min drive
  • ‪7-Eleven - ‬4 min drive
  • ‪Burger King - ‬3 min drive
  • ‪Hardee's - ‬4 min drive

About this property

Best Western Premier Richmond City Gateway

Best Western Premier Richmond City Gateway offers its guests a fitness centre and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 3778 square feet (351 square metres) and includes conference space. Best Western Premier Richmond City Gateway also features a vending machine, laundry facilities, and dry cleaning/laundry services. Self parking is free.

This 3-star Richmond hotel is smoke free.

  • 167 guestrooms or units
  • 4 levels
  • Conference rooms
  • 3778 sq ft of conference space
  • 351 sq. m of conference space
  • Full breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Corner/local shop
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Best Western Premier Richmond City Gateway offers 167 accommodations with a safe and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. 50-inch Smart televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Victory Bar & Grill

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business centre
  • 3,778 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in bathtub
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 29 August to 30 May:
  • Swimming pool
The following facilities are closed for Christmas Eve, Christmas Day, New Year's Eve and New Year's Day:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Cots (infant beds) are not available.

Payment types

American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open on 25 May and close on 07 September.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Bells
Holiday Inn Bells Hotel
Holiday Inn Bells Hotel Richmond South Road
Holiday Inn Richmond South City Gateway Hotel
Holiday Inn Richmond South-Bells Road Hotel Richmond
Holiday Inn Richmond South Bells Road Hotel
Holiday Inn Bells Road Hotel
Holiday Inn Bells Road
Holiday Inn Richmond South City Gateway
Premier Richmond City Gateway
Holiday Inn Richmond South City Gateway
Best Western Premier Richmond City Gateway Hotel
Best Western Premier Richmond City Gateway Richmond
Best Western Premier Richmond City Gateway Hotel Richmond

Frequently asked questions

Is parking available at Best Western Premier Richmond City Gateway?

Yep, Best Western Premier Richmond City Gateway has a free self car park, free extended parking and free RV/bus/truck parking.

How much does it cost to stay at Best Western Premier Richmond City Gateway?

As of 24 Sept 2026, prices found for a 1-night stay for 2 adults at Best Western Premier Richmond City Gateway on 1 Oct 2026 start from AU$167, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Premier Richmond City Gateway have a pool?

Best Western Premier Richmond City Gateway has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from May 25 to September 07.

What makes Best Western Premier Richmond City Gateway a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Best Western Premier Richmond City Gateway.

Does Best Western Premier Richmond City Gateway serve breakfast?

You bet, complimentary full brekkie is served weekdays from 6:00 AM to 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Best Western Premier Richmond City Gateway?

No, Best Western Premier Richmond City Gateway does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Premier Richmond City Gateway?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone? The bar/lounge is closed on Christmas Eve, Christmas Day, New Year's Eve and New Year's Day.

What time are check-in & check-out at Best Western Premier Richmond City Gateway?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Premier Richmond City Gateway?

No, only service animals are allowed.

Best Western Premier Richmond City Gateway Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 483 out of 1002 reviews
Rating 8 - Good. 229 out of 1002 reviews
Rating 6 - Okay. 132 out of 1002 reviews
Rating 4 - Poor. 72 out of 1002 reviews
Rating 2 - Terrible. 86 out of 1002 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the area
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and comfortable staff was great
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice at breakfast Good location right beside the motorway Good, comfortable clean rooms
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and comfortable beds. The breakfast was great.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was just traveling through and had to make a stop for the night This was a good spot to pull over and spend the night The staff was great, I arrived late and they did not mind. Close on and off the highway and a great clean place with a very wonderful staff.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and friendly staff.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and staff very nice and professional.
Stayed 11 nights in Apr 2026
Verified review

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is always my favorite hotel in the area, they remember their customers and their preferences no matter what website you book from. There is no other hotel I will stay at in that area their staff make me feel like I’m home away from home.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abdul who was on staff that night was really cheerful and helpful! Room was clean and spacious, bed was very comfy, and I enjoyed the free breakfast.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great about this property the staff the restaurant located in the hotel. The ease of parking the location being close to the highway and where I need to go daily. The cost and the best part is always the staff
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Gale

Was ok for an overnight stay but wouldn’t recommend for a longer time or if you’re on holiday
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Elkin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed once
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good. The room was clean. The staff was friendly & helpful.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff ever
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Food was great
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Maria

Liked: Staff & service
Room was not very clean, cracks in floor, floor board was dirty, towels had stains. Breakfast was great! Staff was friendly. Hotel just needs to be better cleaned and taken care of.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Alfreda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location highway is across the street, gas station is basically next door for those traveling, staff was extremely nice and courteous room was clean my bathroom tub could have been cleaned just a little better however overall the stay was good! I will definitely book again!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities
Staff was nice, hotel, and room were clean. Would definitely stay again!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities
Great location and clean
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Sarala

Liked: Cleanliness, staff & service, property conditions & facilities
room was clean, staff was helpful. However, loud music at 3 am in the morning is annoying especially to players who has to wake up at 6 am in the morning for their tournament. Breakfast included limited options but good except that the glasses or plates are low quality plastic.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Wyatt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying at best western, little pricey but rooms are always clean and neat. Highly recommended.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

June

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and knowledgeable staff. Room was very clean and comfortable. Will definitely stay here next time I’m in Richmond!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Aisha

Liked: Cleanliness, property conditions & facilities
Room was clean, staff was pleasant and the breakfast was good.
Stayed 2 nights in Nov 2025

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