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Quality Inn Westfield - Springfield

2.5 star property
Hotel in Westfield with free breakfast and 24-hour front desk

Photo gallery for Quality Inn Westfield - Springfield

Free daily buffet breakfast
Exterior
Business centre
Lobby
Standard Room, 1 King Bed, Non Smoking

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is AU$155
includes taxes & fees
2 Feb - 3 Feb

Explore the area

View map
2 Southampton Rd, Westfield, MA, 01085
  • Place, General Wareham Park
    ‪18 min walk‬
  • Place, Gateway Entrance Park
    ‪19 min walk‬
  • Place, Women's Temperance Park
    ‪3 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

7.2 out of 10
Good
(39 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Pillow-top bed
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Pillow menu
Pillow-top bed
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

About the area

Westfield

Quality Inn Westfield - Springfield puts you in the heart of Westfield, within a 20-minute stroll of General Wareham Park and Gateway Entrance Park. Highlights at this hotel include in-room free WiFi, free high-speed Internet and balconies. .This business-friendly hotel offers free WiFi in public areas, a business centre and a 24-hour front desk. Added amenities include laundry facilities, express check-out and free newspapers in the lobby. Free buffet breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 20-minute drive of this Westfield hotel include MGM Springfield and Naismith Memorial Basketball Hall of Fame.

What's nearby

  • General Wareham Park - 18 min walk - 1.5 km
  • Gateway Entrance Park - 19 min walk - 1.7 km
  • Women's Temperance Park - 3 min drive - 1.8 km
  • Westfield River - 3 min drive - 1.8 km
  • Whitney Park - 4 min drive - 2.5 km

Getting around

  • Springfield Union Station - 20 min drive
  • Hartford, CT (BDL-Bradley Intl.) - 40 min drive

Restaurants

  • ‪McDonald's - ‬15 min walk
  • ‪Dunkin' - ‬13 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Dunkin' - ‬3 min walk
  • ‪Pasquale's - ‬3 min drive

About this property

Quality Inn Westfield - Springfield

Hotel in Westfield with free breakfast and 24-hour front desk
A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. Free breakfast is available daily. A vending machine, tour/ticket assistance, and complimentary newspapers in the lobby are also featured at the business-friendly Quality Inn Westfield - Springfield. Self parking is free.

This Westfield hotel is smoke free.

  • 56 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
Quality Inn Westfield - Springfield offers 56 accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies. Beds feature pillowtop mattresses. A pillow menu is available. Televisions come with satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

This Westfield hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
3.2 out of 5, 842 reviews
The price is AU$154
includes taxes & fees
1 Feb - 2 Feb
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Accessibility

  • No lift

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per stay
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 1.50 per night
  • Rollaway bed fee: USD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0003663290
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The tax ID number is C0003663290. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • Alcohol isn't served at Quality Inn Westfield - Springfield.

Property is also known as

Econo Lodge Inn Westfield
Econo Lodge Westfield
Quality Inn Westfield Springfield
Quality Westfield Springfield
Quality Westfield Springfield
Quality Inn Westfield - Springfield Hotel
Quality Inn Westfield - Springfield Westfield
Quality Inn Westfield - Springfield Hotel Westfield

Frequently asked questions

What is the cancellation policy at Quality Inn Westfield - Springfield?

Quality Inn Westfield - Springfield offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Quality Inn Westfield - Springfield?

As of 10 Jan 2026, prices found for a 1-night stay for 2 adults at Quality Inn Westfield - Springfield on 2 Feb 2026 start from AU$155.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Quality Inn Westfield - Springfield?

Yep, Quality Inn Westfield - Springfield has a free self car park.

Are there any beaches close to Quality Inn Westfield - Springfield?

The closest beach to Quality Inn Westfield - Springfield is Babbs Beach (12.4 km).

Is Quality Inn Westfield - Springfield family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Quality Inn Westfield - Springfield is a hit with families.

Are there hot tubs in the rooms at Quality Inn Westfield - Springfield?

No, but there are deep-soaking baths in the guestrooms.

Does Quality Inn Westfield - Springfield serve breakfast?

Yep, complimentary buffet brekkie is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Quality Inn Westfield - Springfield?

No, Quality Inn Westfield - Springfield does not offer an airport shuttle service.

What time are check-in & check-out at Quality Inn Westfield - Springfield?

Check-in begins at 3 PM. Check-out time is 11 AM.

Quality Inn Westfield - Springfield Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 239 out of 907 reviews
Rating 8 - Good. 294 out of 907 reviews
Rating 6 - Okay. 203 out of 907 reviews
Rating 4 - Poor. 102 out of 907 reviews
Rating 2 - Terrible. 69 out of 907 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

wayne

Disliked: Amenities
Room not clean. Smelled like wet dog. Desk chair filthy.
Stayed 1 night in Oct 2025

6/10 Okay

Dawn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Nice staff and inexpensive. Outdated , clean bedding. Motel not hotel.
Stayed 1 night in Oct 2025

6/10 Okay

Scot

Business traveller
Disliked: Cleanliness, amenities
My toilet bubbled up each time someone upstairs flushed theirs. The place is old and could use some updates, but it's one of the few in Westfield and the people are nice.
Stayed 4 nights in Sep 2025

10/10 Excellent

Zachary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Brandi

Disliked: Property conditions & facilities
This is an older style motel with room access separate from the lobby. Rooms face the parking lot. 1st floor rooms have sliding doors that open to the lot. 2nd floor rooms have balconies. Tons of noise from outside. Deadbolt did not work. Not as advertised.
Stayed 1 night in Oct 2025

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and nice. Parking lot was safe.
Stayed 1 night in Oct 2025

2/10 Terrible

Kerdange

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The worst hotel ever, the room smelled, towels were hard, not white but dingy,curtain dirty and ripped, under the bed was filthy, the door lock wasn't secure, carpet was dirty, my pillow smelled like urine, the sheets were dingy lookin, Overall the place looked scary. The room has 2 doors and a small little unsafe balcony. Terrible. NEVER AGAIN
Stayed 1 night in Oct 2025

8/10 Good

Vito

Stayed 1 night in Oct 2025

2/10 Terrible

Julia

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
There was nothing to like about this property. I booked because it seemed reasonably priced with decent reviews, but was extremely surprised and disgusted upon entering. The main hall had a terrible smell... something like moth balls and a vacuum belt that had caught on fire. Just awful. I was hopeful it was just the hall, but it was our room as well. We opened one of the doors to the outside to hopefully air it out, to no avail. On top of that, our sheets and comforter both had stains. There was still trash in the trash can, which consisted of a petrified/moldy pretzel. How long does something have to be there to get like that? And the real icing on the cake was that it looked like someone had used buzzers on their hair in the bathroom. There were tiny hairs all over the floor, the tub and the toilet. We told the staff that the room was not clean and that the smell was unbearable, and he offered to cancel the room for us. He didn't, however, inform us that we wouldn't be refunded for the first day's stay, even though we absolutely did not stay there. Over all it was just a terrible experience and we wouldn't recommend staying there.
This is the residual hair and gunk after my spouse had already tried to flush it away (when we thought we were just going to tough it out)
Stayed 2 nights in Sep 2025

6/10 Okay

Victor

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The room was simple Enough had stuff like microwave and mini fridge. One of the first things noticed was the shower head and faucet where leaking constantly. and the second was mold on the ceiling above the dressers. Didn't bother to take photos as we where not in the room for anything but sleep. The cable tv was not working properly cutting in and out. 3 out of five for the stay.
Stayed 2 nights in Sep 2025

4/10 Poor

Martin

Liked: Staff & service
Disliked: Property conditions & facilities
Whole place smells bad. Smoking right outside all the exits.. Room was ok and clean
Stayed 3 nights in Sep 2025

4/10 Poor

Sarah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The price matched the quality of the room. The staff was nice and was nice to have a balcony, however, the room needed a better cleaning and improved tv channels - no espn?!?! The carpet was moist/damn, as was the bathroom floor. Thankful to have brought slippers. The bathroom floor had pieces if hair on it. The towels needs to be replaced as had stains. Didn’t get the best sleep but we survived and got what we paid for - an inexpensive room off the highway and near our destination.
Stayed 1 night in Sep 2025

4/10 Poor

Christopher

Disliked: Staff & service

Loud Rude Cold and Smelly

Staff was rude and hostile towards everyone. Food service was terrible and never served hot. The hallways smelled of dirty laundry and stale cigarettes. Housekeeping was very loud and rude.
Stayed 6 nights in Aug 2025

8/10 Good

Christopher

Disliked: Staff & service, property conditions & facilities, room comfort

Rude, mean, and stinky

Staff was ill-tempered and somewhat hostile, and breakfast was not cooked well and not served hot. The hallway smelled like stale cigarettes and dirty laundry.
Stayed 7 nights in Sep 2025

8/10 Good

Richard, Portsmouth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here for the Big E in the past. It's been refurbished since my last visit but still shows its age. The location is right off the Mass Pike which is great for travel but can be noisy for the same reason. We enjoyed the breakfast. It was well stocked and had plenty of selections.
Stayed 2 nights in Sep 2025

10/10 Excellent

Levi

Liked: Cleanliness, staff & service
Clean
Stayed 1 night in Jun 2025

6/10 Okay

Calvin

Travelled with family
Disliked: Cleanliness, staff & service

Won't stay here again

Older man checking us in was very rude, not friendly and it seemed like we were bothering him by checking in, not a good first impression of the place. Sheets had some stains on them. Toilet had been used in the room and not flushed. Cleaning staff and morning breakfast lady were pleasant. Was not worth the $200+ a night it cost. ( entire area lodging seemed to be really high this trip, time of year maybe idk?)
Stayed 2 nights in Sep 2025

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service
Hotel itself was ok, room was clean. Tv did not work, called front desk, they tried to fix and didn’t succeed. Said they would call management but it was already 10PM. Ended up fixing it myself after 20 mins.. will see if I get a credit or something in the morning.
Stayed 1 night in Sep 2025

10/10 Excellent

Julie, Spencer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service desk is great! I forgot some toiletries, and they had what I needed.
Stayed 1 night in Sep 2025

10/10 Excellent

Johnny, Kuna

Stayed 3 nights in Sep 2025

2/10 Terrible

Stephanie

Travelled with family
Liked: Staff & service
I booked 4 rooms for a wedding, I called to cancel 1 room due to an illness. The property sent me a cancellation notice prior to the stay but will not refund the 1 room for one night even given the circumstances and even after emailing me the cancellation. The other 3 rooms were used.
Stayed 1 night in Sep 2025

6/10 Okay

Scot

Liked: Staff & service
Stayed 4 nights in Sep 2025

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

8/10 Good

Leah

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2025

8/10 Good

Scot

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
People are nice. Property is good. Rooms are small but clean.
Stayed 5 nights in Sep 2025