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Candlewood Suites West Springfield by IHG

Property class: 2.5

Photo gallery for Candlewood Suites West Springfield by IHG

A multi-story hotel with a modern facade, large windows, and a well-lit entrance.
A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.
A hotel lobby with a reception desk, seating area, and a large chandelier.
A hotel room with a dining area, a sofa, a TV, and a kitchen area with a stove.
An indoor swimming pool with blue lounge chairs and a no diving sign on the wall.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$169
includes taxes & fees
8 Nov - 9 Nov

Explore the area

View map
572 Riverdale St, West Springfield, MA, 01089
  • Place, Cinemark West Springfield 15
    ‪8 min walk‬
  • Place, Riverdale Shops
    ‪14 min walk‬
  • Place, Eastern States Exposition
    ‪16 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪29 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

A hotel room with a leather chair, a desk with a flat-screen TV, a lamp, and a framed picture on the wall.

Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

8.4 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

A hotel room with a leather chair, a desk with a flat-screen TV, a lamp, and a framed picture on the wall.

Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

A hotel room with a leather chair, a desk with a flat-screen TV, a lamp, and a framed picture on the wall.

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

A hotel room with two beds, a desk with a chair, a television, a kitchenette, and a framed picture on the wall.

Studio Suite, 2 Double Beds

9.0 out of 10
Wonderful
(52 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

A hotel room with a leather chair, a desk with a flat-screen TV, a lamp, and a framed picture on the wall.

Studio Suite, 1 Queen Bed

8.6 out of 10
Excellent
(39 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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  • Parking included
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About the area

West Springfield

At Candlewood Suites West Springfield by IHG you'll be within just a 10-minute stroll of Connecticut River and Cinemark West Springfield 15. Highlights at this hotel include an indoor swimming pool, and in-room kitchens and free WiFi. .Enjoy the 24-hour gym and Hot tub. Additionally, you'll find free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this West Springfield hotel include MGM Springfield and Naismith Memorial Basketball Hall of Fame.

What's nearby

  • Cinemark West Springfield 15 - 8 min walk - 0.7 km
  • Riverdale Shops - 14 min walk - 1.2 km
  • Eastern States Exposition - 16 min walk - 1.4 km
  • Riverdale Center - 17 min walk - 1.5 km
  • Connecticut River - 1 min drive - 0.7 km

Getting around

  • Springfield Union Station - 11 min drive
  • Springfield Union Station (ZSF) - 11 min drive

Restaurants

  • ‪Dunkin' - ‬3 min drive
  • ‪7 Brew Coffee - ‬13 min walk
  • ‪puerto rico bakery 1 - ‬4 min drive
  • ‪McDonald's - ‬11 min walk
  • ‪Dunkin' - ‬4 min drive

About this property

Candlewood Suites West Springfield by IHG

Candlewood Suites West Springfield by IHG offers its guests an indoor pool, a hot tub, and a 24-hour fitness centre. Along with a coffee shop/cafe, there's a snack bar/deli on site. There's an onsite 24-hour business centre.

A computer station is on site and WiFi is free in public spaces. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites West Springfield by IHG. Self parking is free.

Smoking is allowed in designated areas at this West Springfield hotel.

  • 1 building
  • 71 guestrooms or units
  • 4 levels
  • Deli
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Microwave in a common area
  • Locker space
Candlewood Suites West Springfield by IHG offers 71 air-conditioned accommodations with DVD players and coffee/tea makers. 42-inch LED televisions come with premium cable channels and pay-per-view films. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on a weekly basis.

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  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.1 out of 5, Very good, 1,002 reviews
The price is AU$165
includes taxes & fees
1 Dec - 2 Dec
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The tax ID number is C0000503250. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 10:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield

Frequently asked questions

What is the cancellation policy at Candlewood Suites West Springfield by IHG?

Candlewood Suites West Springfield by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Candlewood Suites West Springfield by IHG?

As of 1 Nov 2026, prices found for a 1-night stay for 2 adults at Candlewood Suites West Springfield by IHG on 8 Nov 2026 start from AU$169, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Candlewood Suites West Springfield by IHG?

Yep, Candlewood Suites West Springfield by IHG has a free self car park and free RV/bus/truck parking.

Does Candlewood Suites West Springfield by IHG have a pool?

Candlewood Suites West Springfield by IHG has an indoor pool. The pool is open 10:00 AM to 9:00 PM.

Is there a free airport shuttle available at Candlewood Suites West Springfield by IHG?

No, Candlewood Suites West Springfield by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Candlewood Suites West Springfield by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Candlewood Suites West Springfield by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 484 out of 942 reviews
Rating 8 - Good. 256 out of 942 reviews
Rating 6 - Okay. 107 out of 942 reviews
Rating 4 - Poor. 50 out of 942 reviews
Rating 2 - Terrible. 45 out of 942 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel perfect place room big and clean love hot tub
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean perfect spot staff friendly
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great location
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice!
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Walls are on the thinner side. Could hear people above us and around us. Employees working the counter were very nice.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall its good, nice ti have a kitchen so you can prepare something fast or at night without leaving your room.Hope come back soon.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like a cosy home away from home not your regular hotel room
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Candlewood were all fabulous! Anytime there was a question or concern they were knowledgeable, kind, and able to find a good solution
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is perfect the room are clean comfortable clean bathroom.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
This was a great place. Clean and the staff was friendly and welcoming
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Excellent fresh brewed coffee in the lobby.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues, reasonable place to stay a night
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Had a nice evening . Thank you..
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
The room was clean and staff very nice.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness
We stay here several times a year. Staff is always great. Great location. For the price, accommodations are perfect
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and helpful staff. Some of the visitors were a little sketchy. Not sure if this was a coincidence. Room was clean but showed its age. Good stay overall
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly and helpful.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were beautiful and very clean. Staff was amazing.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Room was clean and staff was nice
Stayed 1 night in Dec 2025