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Quality Inn West Springfield

2.5 star property
Hotel with free breakfast, near Olympia Ice Center

Photo gallery for Quality Inn West Springfield

Check-in/check-out kiosk
Desk, blackout curtains, soundproofing, iron/ironing board
Free daily buffet breakfast
Exterior
Seasonal outdoor pool

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Housekeeping
  • Gym
The current price is AU$145
includes taxes & fees
25 Dec - 26 Dec

Explore the area

View map
1150 Riverdale St, West Springfield, MA, 01089
  • Place, Riverdale Center
    ‪5 min walk‬
  • Place, Olympia Ice Center
    ‪10 min walk‬
  • Place, Cinemark West Springfield 15
    ‪13 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪28 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

7.6 out of 10
Good
(57 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, blackout curtains, soundproofing, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(81 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Desk, blackout curtains, soundproofing, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Eco-friendly toiletries
  • Sleeps 4
  • 2 Queen Beds

About the area

West Springfield

Quality Inn West Springfield puts you in the centre of West Springfield, 1.2 km (0.7 mi) from Olympia Ice Center and 3 km (1.9 mi) from Big E. Highlights at this hotel include a complimentary breakfast, a restaurant and free self-parking. .The restaurant, Tokyo Asian Cuisine Resta, serves Asian cuisine. Enjoy the gym and seasonal outdoor swimming pool. 600 square feet (56 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. There's also the convenience of free RV/bus/truck parking. .Sights within a 10-minute drive of this West Springfield hotel include Holyoke Mall and MassMutual Center.

What's nearby

  • Riverdale Center - 5 min walk - 0.4 km
  • Riverdale Shops - 9 min walk - 0.8 km
  • Olympia Ice Center - 10 min walk - 0.9 km
  • Cinemark West Springfield 15 - 13 min walk - 1.1 km
  • Q Pin 2's - 13 min walk - 1.1 km

Getting around

  • Springfield Union Station - 13 min drive
  • Hartford, CT (BDL-Bradley Intl.) - 33 min drive

Restaurants

  • ‪Wood-N-Tap - ‬11 min walk
  • ‪Dunkin' - ‬4 min drive
  • ‪Chili's Grill & Bar - ‬7 min walk
  • ‪Olive Garden - ‬11 min walk
  • ‪Panera Bread - ‬12 min walk

About this property

Quality Inn West Springfield

Hotel with free breakfast, near Olympia Ice Center
Quality Inn West Springfield offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 3 meeting rooms are available. Event space at this hotel measures 600 square feet (56 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Quality Inn West Springfield. Self parking is free.

This West Springfield hotel is smoke free.

  • 1 building
  • 114 guestrooms or units
  • 5 levels
  • 600 sq ft of conference space
  • 56 sq. m of conference space
  • Buffet breakfast (free)
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Dining venue
Quality Inn West Springfield offers 114 accommodations with coffee/tea makers and a hairdryer. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Similar properties

Lobby
Best Western Springfield West Inn
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
3.9 out of 5, Good, 1,000 reviews
The price is AU$160
includes taxes & fees
21 Dec - 22 Dec
Best Western Springfield West Inn

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant

Restaurants on site

  • Tokyo Asian Cuisine Resta

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 600 square feet of conference space
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 12.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 12.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0009643250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. The tax ID number is C0009643250. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • The seasonal pool will open in June and close in September.
  • Up to 4 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Quality Inn West Springfield
Quality West Springfield
Quality Inn West Springfield Hotel
Quality Inn West Springfield West Springfield
Quality Inn West Springfield Hotel West Springfield

Frequently asked questions

What is the cancellation policy at Quality Inn West Springfield?

Quality Inn West Springfield offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Quality Inn West Springfield?

As of 11 Dec 2025, prices found for a 1-night stay for 2 adults at Quality Inn West Springfield on 25 Dec 2025 start from AU$145.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Quality Inn West Springfield?

Yep, Quality Inn West Springfield has a free self car park and free RV/bus/truck parking.

Are there any beaches close to Quality Inn West Springfield?

The closest beach to Quality Inn West Springfield is Haviland Pond Beach (13 km).

Does Quality Inn West Springfield have a pool?

Quality Inn West Springfield has a seasonal outdoor pool. The pool is open from June to September.

What makes Quality Inn West Springfield a romantic place to stay?

A bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Quality Inn West Springfield.

Is Quality Inn West Springfield family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Quality Inn West Springfield is a hit with families.

Does Quality Inn West Springfield serve breakfast?

Yeah, guests give a thumbs up to the free buffet brekkie here! Served weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM, this is the spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Quality Inn West Springfield?

No, Quality Inn West Springfield does not offer an airport shuttle service.

Is there a bar or restaurant at Quality Inn West Springfield?

Yep, you can grab a meal at Quality Inn West Springfield's onsite restaurant that serves Asian cuisine.

What time are check-in & check-out at Quality Inn West Springfield?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Is there a golf course on site at Quality Inn West Springfield?

There is a golf course next to Quality Inn West Springfield.

Reviews

Quality Inn West Springfield Reviews

7.0

Good

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 314 out of 1004 reviews
Rating 8 - Good. 228 out of 1004 reviews
Rating 6 - Okay. 204 out of 1004 reviews
Rating 4 - Poor. 130 out of 1004 reviews
Rating 2 - Terrible. 128 out of 1004 reviews

Reviews

4/10 Poor

Peter

Went to a better hotel down the road.

Pulled into parking lot and got very uncomfortable feeling about the place. It looked abandoned. Only one car in the parking lot. Didn't check in but went to Hampton Inn further down the road (and forfeited the cost for the room). Hampton Inn was miles better in many respects. I should never have booked the Q I.
Stayed 1 night in Sep 2025

6/10 Okay

Alejandro

Stayed 2 nights in Sep 2025

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
There was road construction right outside the hotel that was done over night.
Stayed 1 night in Sep 2025

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
The staff
Stayed 2 nights in Sep 2025

6/10 Okay

Mary

Liked: Cleanliness, staff & service, room comfort
The front desk staff was friendly & engaging. The room was clean, however the door to closet cabinet did not close & the sink was clogged.
Stayed 2 nights in Sep 2025

10/10 Excellent

Enrique

Liked: Cleanliness
Staff very nice and professional
Stayed 2 nights in Sep 2025

6/10 Okay

Keith

Liked: Cleanliness, staff & service
The price was okay. Very noisy. The sink was clogged. The place is old and out of date
Stayed 1 night in Sep 2025

8/10 Good

Neysa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Everything was. Good !
Stayed 2 nights in Sep 2025

6/10 Okay

Tawny

Convenient to where I needed to be.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Leslie

Stayed 3 nights in Aug 2025

4/10 Poor

xavier

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was very nice TV was very nice shower was very nice the balcony however had not been cleaned or taken care of so there was a lot of eight legged friends a whole lot so I didn't get to use my balcony
Stayed 2 nights in Sep 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service

Room for improvement

The price was better than other options and the breakfast was decent. We stayed three nights and they never cleaned our room, even though we asked them to, and they said our room was going to be cleaned. The lobby was freezing but our room was hot. The staff are nice and the pool was nice.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ileanexis

Stayed 2 nights in Aug 2025

10/10 Excellent

filomeno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Aug 2025

8/10 Good

Marta

Travelled with partner
Liked: Cleanliness, staff & service
Everything is fine
Stayed 2 nights in Aug 2025

8/10 Good

Donald

Stayed 2 nights in Aug 2025

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort

Horrible stay

Shouldn't be listed as itvis Its really not a kids friendly environment I booked 2 weeks in advance and they still put elsewhere from my original room and put me right near the elevator and the noise was all night So me and my wife and 2 kids got no sleep and we checked out a day earlier because of the uncomfortable conditions
Stayed 2 nights in Aug 2025

4/10 Poor

Andrew

Liked: Staff & service, room comfort
The ironing board was broken aswell as the sliding balcony sliding door. Smelt like weed in the hallways. The shower doors were very load when opening. Hard connecting the xbox to tv and couldn't. Shower wasnt cleaned properly there was a fruit sticker on the floor. Bathrrom door wouldnt clise properly. Over head bed lights, the dimmer didnt work. The mini fridge still had food in it. Theres people from a halfway house staying in the hotel, so that made my wife very uncomfortable.
Stayed 2 nights in Aug 2025

8/10 Good

Abraham

Stayed 4 nights in Aug 2025

2/10 Terrible

Bobby

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bedbugs

The pool was good. Around 9pm my kids and wife kept saying they were getting bit. I laughed it off and said they were crazy. My wife said it must be a mosquito because i had the balcony door open earlier. Around 2am i went to the bathroom and when i came back i found 2 Bedbugs on my blanket. I FREAKED out and woke everyone up. I have attached a picture of 1 of them. We looked to the back of the bed near the pillows and saw like 10. My wife grabbed a couple and put them in a baggy. We packed up and went to the front desk and woke up the guy. We were sooooooo upset and gave this guy probably a little more heat than expected. We threw the baggy at him and told him to look at them. He was probably scared and we turned around and left. We then had to drive 3.5 hours back to Maine. Ugh Hotels.com was very understanding and gave a full refund. Please DO NOT stay at this hotel.
Stayed 1 night in Aug 2025

4/10 Poor

Daniel Molev

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was ok for one night but felt dirty and sketchy.
Stayed 1 night in Aug 2025

10/10 Excellent

Glenn

Stayed 1 night in Aug 2025

8/10 Good

Moises

Travelled with family, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, great staff. When checking out I realized I left my iPad in the room. Hours later I called and they found it! They held it for me until I picked it up. I was so relieved! Thanks!
Stayed 1 night in Aug 2025