South West Rocks Holiday Packages

Good place to stay if you are not after anything fancy. Close to shops, public transport and parks. If you are planning to be out an about this is all you need to sleep of a night time. Was pleasantly surprised as I had a room with adjoining walls on both sides and given there was noise early in the night from the kitching, customers thinking it was okay to listen to their iphones out loud, this did not continue over into later hours. This is not a fault of the hotel, merely young people who don't know that earphones should not be used when listening to devices for the comfort of others - common decency that isn't that common anymore

Rooms were nice and cozy. I didn’t have much to do with staff besides check in/out but they were lovely all the same. Only downside the rooms had a wet smell to them, otherwise I can’t complain!

The only issue was that we had a room upstairs close to the road and the traffic noise was an issue.

I would like to start with I booked and paid for a Spa room and i came at 12pm and asked if it were possible to check in early or at least leave my luggage with them till I could check in. I was quiet rudely given the key to my room which was already in the safe waiting for me to collect. I got myself to my room and found it still messy from the people before me. It took me about 1 hour or 2 to clean and when I asked for towels I was not provided them nor was i provided sheets. I only spent one night but i will say the folk that occupy this motel are not the greatest to have surrounding you especially at night being a single woman and all. I was packing my things in the morning and had the manager knock at my door to inform me that check out was at 10 a.m. (it was 10.10am at this point) I apologised and then offered an extra $50 to have 20 minutes and he then took my key off me. He was extremely rude, disrespectful and lacked any sort of people skills as he did not once smile or try to be a little understanding. I suffer agoraphobia and anxiety and when i had my carer called to explain this he hung up on her. I do not recommend this place for families or single women, I feel like this place is just for drug dealers and prostitutes. Terrible terrible place.

Firstly we never saw any staff, a letter was left in a box saying "late arrivals" with a code for the door -we arrived just after 3pm don't think that's late. Room was OK with high ceilings but it did have electrical switches which looked dangerous so we did not use.