Melia - accommodation in Shepherd's Bush

This review is directed at the management of both properties, as Comfotel Purple and Euro Hotel appear to be operated by the same group. My stay began at Comfotel Purple, where I encountered a confirmed bed bug issue (multiple live sightings in the bed area, including near the pillow), which required me to relocate rooms. The management consistently ignored phone calls and emails. I was relocated to the hotel nextdoor. Despite this, the issues did not end after being moved to Euro Hotel. At Euro Hotel: • Water leaked from the ceiling into the room during rain, raising concerns about the condition of the building and potential damp/mould exposure • Housekeeping repeatedly entered the room despite explicit instructions not to do so • Personal belongings were discarded without permission — these were part of a personal project and cannot be replaced • The room lacked basic amenities (no hangers initially, no hairdryer, no iron) • The sink was clogged and did not drain properly Across both properties, there appears to be a consistent issue with management oversight, maintenance, and respect for guest privacy. While two staff members were helpful in facilitating the room transfer, the overall experience was highly disruptive and poorly managed. I also received no meaningful response from management despite raising these concerns during my stay. I would strongly advise caution when booking with this group. I am currently escalating the issues to other channels.

Breakfast was very poor. Not much to offer and would not fill a kid up never mind adults

Stayed 4 nights, tried ordering room service twice and it was not always available, the restaurant Chet would not take any requests for room service. I even tried ordering at the restaurant and seeing empty tables, the manager said they were just too busy. The air conditioning was not great, couldn’t adjust the temperature, the room was too warm which is bizarre considering it was still cold out. Not planning on staying here again.