Kensington Casino Hotels

First impressions are very good. Reception area is lovely and well kept. We had a deluxe room which appears to be more like a standard room. Perhaps it has a bit more space but not much. The location is excellent for the tube station and good travel routes from there. We had breakfast one morning. It was very good and there is good space in the dining room. Be careful though. In the UK, prices MUST be show that include the tax. I received an offer in the My Millenium App and the price shown DID NOT include the tax as required by UK consumer law (the message stating this exclusion is in a more feint type and not the bold type that shows the cost less tax) Be prepared to add on 20% VAT to the cost shown! I had a discussion with a Deputy Manager on 2 occasions about this but this seemed to 'fall on deaf ears'.

Very nice rooms and fantastic location

Dirty air conditioning duct in room 113 . Odor of mildew/mold and or dust. Caused bouts of coughing. Had to switch off air con in unusually hot weather. Could not sleep. Member of staff on desk at checkout not very helpful or sympathetic at checkout. Probably will not stay again. Previous visits fine.