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Four Seasons Hotel Hangzhou at West Lake

5.0 star property
Luxury Hangzhou hotel connected to a shopping centre, steps from Hangzhou Botanical Garden

Photo gallery for Four Seasons Hotel Hangzhou at West Lake

Exterior
Bar (on property)
Hypo-allergenic bedding, down duvets, minibar, in-room safe
Courtyard Room King | Courtyard
Ballroom

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$955
includes taxes & fees
23 Feb - 24 Feb

Explore the area

View map
5 Lingyin Road, Hangzhou, Zhejiang, 310013
  • Place, Hangzhou Botanical Garden
    ‪1 min walk‬
  • Place, Zhejiang University Yuquan Campus
    ‪9 min walk‬
  • Place, West Lake
    ‪10 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪33 min drive‬

Room options

View all photos for Garden View Room King Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden View Room King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Panorama Garden View Room King

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Panorama Garden View Room King

  • Garden view
  • 80 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Garden View Room King Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Garden View Room King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Lagoon Suite

Lagoon Suite

Lagoon Suite

  • Garden view
  • 130 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace (Garden)

Room, 1 King Bed, Terrace (Garden)

Room, 1 King Bed, Terrace (Garden)

  • Garden view
  • 73 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for West Lake Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

West Lake Suite

  • Lake view
  • 140 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Lotus Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Lotus Suite

  • Water view
  • 120 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden View Room 2 Double Beds

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Garden View Room 2 Double Beds

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 63 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Terrace (Garden)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Room, 2 Double Beds, Terrace (Garden)

  • Garden view
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Garden View Room 2 Double Beds

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Garden View Room 2 Double Beds

  • Garden view
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal West Lake Suite

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Royal West Lake Suite

  • Garden view
  • 130 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Courtyard Room King

Courtyard Room King

Courtyard Room King

  • Sleeps 4
  • 1 King Bed

View all photos for Courtyard Suite King

Courtyard Suite King | Courtyard

Courtyard Suite King

  • Sleeps 4
  • 1 King Bed

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About the area

Hangzhou

Four Seasons Hotel Hangzhou at West Lake puts you in the heart of Hangzhou, connected to a shopping centre and within a 20-minute stroll of Hangzhou Botanical Garden and Yui Fei Temple. Highlights at this luxury hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include massages and body wraps along with aromatherapy and hydrotherapy. The fine-dining restaurant, WLB Restaurant, is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the free kids' club, gym, sauna and lifeguards on site. 5543 square feet (515 square metres) of event facilities include 3 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Plus you'll find free wired Internet in public areas, free use of bicycles and laundry facilities. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .Sights within a 20-minute walk of this 5-property class Xihu hotel include Quyuan Park and Su Di Causeway.

What's nearby

  • Hangzhou Botanical Garden - 1 min walk - 0.0 km
  • Zhejiang University Yuquan Campus - 9 min walk - 0.7 km
  • West Lake - 10 min walk - 0.9 km
  • Yui Fei Temple - 11 min walk - 1.0 km
  • Xiling Seal Engraves Society - 19 min walk - 1.7 km

Getting around

  • Huanglong Cave Station - 2 min drive
  • Hangzhou East Railway Station - 12 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 50 min drive

Restaurants

  • ‪金沙厅 - ‬6 min walk
  • ‪湛碧楼 - ‬15 min walk
  • ‪咬不得高祖生煎 - ‬11 min walk
  • ‪The Bar at The Four Seasons Hotel - ‬9 min walk
  • ‪Starbucks - ‬8 min walk

About this property

Four Seasons Hotel Hangzhou at West Lake

Luxury Hangzhou hotel connected to a shopping centre, steps from Hangzhou Botanical Garden
Four Seasons Hotel Hangzhou at West Lake offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a business centre, 3 meeting rooms, and limo/town car service. Event space at this hotel measures 5543 square feet (515 square metres) and includes a conference centre. A fitness centre, spa services, and a terrace are also featured at the luxury Four Seasons Hotel Hangzhou at West Lake. Free self parking is available.

This 5-star Hangzhou hotel is smoke free.

  • 1 building
  • 78 guestrooms or units
  • 2 levels
  • 2 dining venues
  • 5543 sq ft of conference space
  • 515 sq. m of conference space
  • Built in 2010
  • Kid's club (free)
  • Childcare (surcharge)
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
Four Seasons Hotel Hangzhou at West Lake offers 78 air-conditioned accommodations with DVD players and minibars. This individually decorated accommodation has separate sitting areas. Beds feature down duvets. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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The price is AU$482
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free wired internet

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CNY 336 for adults and CNY 168 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Jin Sha Chinese Resaurant
  • WLB Restaurant

Things to do

  • Arcade/game room
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Baby bath
  • Babysitting (surcharge)
  • Children's dinnerware
  • Children's games
  • Children's toys
  • DVD player
  • Free children's club
  • High chair
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (5,543 square foot of space)

Outdoors

  • Garden
  • On a lake
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2010
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • IPod dock
  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Late check-in fee for check-in between 3:00 PM and 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 292.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 336 for adults and from CNY 168 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 292.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Four Seasons Hangzhou West Lake
Four Seasons Hotel Hangzhou West Lake
Four Seasons Hangzhou West
Four Seasons Hangzhou At West
Four Seasons Hotel Hangzhou at West Lake Hotel
Four Seasons Hotel Hangzhou at West Lake Hangzhou
Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou

Frequently asked questions

What is the cancellation policy at Four Seasons Hotel Hangzhou at West Lake?

Four Seasons Hotel Hangzhou at West Lake offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Four Seasons Hotel Hangzhou at West Lake?

As of 4 Feb 2026, prices found for a 1-night stay for 2 adults at Four Seasons Hotel Hangzhou at West Lake on 23 Feb 2026 start from AU$955.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Four Seasons Hotel Hangzhou at West Lake?

Yep, Four Seasons Hotel Hangzhou at West Lake has a free self car park.

Is there a spa on site at Four Seasons Hotel Hangzhou at West Lake?

Yep, there is an onsite spa at Four Seasons Hotel Hangzhou at West Lake. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Four Seasons Hotel Hangzhou at West Lake have a pool?

Four Seasons Hotel Hangzhou at West Lake has an indoor pool.

What luxury perks are available at Four Seasons Hotel Hangzhou at West Lake?

Four Seasons Hotel Hangzhou at West Lake features a full-service spa, an indoor pool and 2 restaurants. All guestrooms come with 24-hour room service and espresso makers.

What makes Four Seasons Hotel Hangzhou at West Lake a romantic place to stay?

Couples spa treatments and al fresco dining, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Four Seasons Hotel Hangzhou at West Lake.

Is Four Seasons Hotel Hangzhou at West Lake family-friendly?

You bet! With amenities such as a free children's club and children's meals, as well as highchairs and baby baths in the guestrooms, it's no surprise that Four Seasons Hotel Hangzhou at West Lake is a hit with families.

Does Four Seasons Hotel Hangzhou at West Lake serve breakfast?

Yep, buffet brekkie is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Four Seasons Hotel Hangzhou at West Lake?

No, Four Seasons Hotel Hangzhou at West Lake does not offer an airport shuttle service.

Is there a bar or restaurant at Four Seasons Hotel Hangzhou at West Lake?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Four Seasons Hotel Hangzhou at West Lake?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Four Seasons Hotel Hangzhou at West Lake?

No, only service animals are allowed.

Four Seasons Hotel Hangzhou at West Lake Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 176 out of 197 reviews
Rating 8 - Good. 17 out of 197 reviews
Rating 6 - Okay. 3 out of 197 reviews
Rating 4 - Poor. 0 out of 197 reviews
Rating 2 - Terrible. 1 out of 197 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Shoja Oddin, Surrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Oct 2025

10/10 Excellent

Aijuan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service, beautiful garden, nice food!
Stayed 3 nights in Oct 2025

10/10 Excellent

Rowook

Stayed 2 nights in Jul 2025

10/10 Excellent

Guoqing

Liked: Cleanliness, staff & service, property conditions & facilities
The architecture design is aesthetic, especially like the garden design, harmonic fitting in the HangZhou
Stayed 3 nights in Jun 2025

10/10 Excellent

MEI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel deserves 5+ star. The staff is extremely nice and friendly, the service is extraordinary, and breakfast buffet is excellent. Last but not least, the traditional Chinese architecture and garden design are unparalleled masterpieces!
Stayed 1 night in Jun 2025

10/10 Excellent

Hoi Ching

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love this property. It has a very beautiful garden and lake. Very good and attentive service. Room with nice garden view and good amenities. Extensive room service options is a big plus for my family.
Stayed 1 night in Jun 2025

10/10 Excellent

Hao

Travelled with family
Liked: Cleanliness, property conditions & facilities
Highly recommended for those who enjoy Chinese traditional garden. Excellent service.
Stayed 3 nights in Jun 2025

10/10 Excellent

chen

Liked: Staff & service, property conditions & facilities
Best hotel in Hangzhou. Great location for west lake touring
Stayed 1 night in Jun 2025

8/10 Good

Christopher

Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels in China! We definitely will return.
Stayed 6 nights in Nov 2024

10/10 Excellent

Patrick

Beautiful building and grounds. Amazing service.
Stayed 2 nights in Jan 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jean Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Ruxin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Roy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. I am a regular
Stayed 3 nights in Nov 2024

6/10 Okay

Albert

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Not a great ROI

This four reason is too expensive compared to the value it provides. The traffic around the hotel is terrible, getting in and out is difficult.
Stayed 2 nights in Oct 2024

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services and staffing.
Stayed 2 nights in Sep 2024

10/10 Excellent

Yajun

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Clement

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Qisheng

Liked: Cleanliness, staff & service, property conditions & facilities
Must stay hotel next time
Stayed 1 night in Jul 2024

10/10 Excellent

Aloysius

Stayed 3 nights in May 2024

10/10 Excellent

Chen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jin sha restaurant needs improvement

The hotel is awesome! The only thing that we do not like is the jin sha restaurant at the hotel. Before we checked in, I did a lot of research online and this restaurant is supposed to be one of the best places to get local hang zhou cuisine. But we are very disappointed by the quality of the food despite of the fact that it is very expensive.
Stayed 2 nights in May 2024

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to the lakefront, however, quite crowded during the day.
Stayed 1 night in Mar 2024

10/10 Excellent

FENG

Liked: Cleanliness, staff & service, property conditions & facilities
We love the service and property
Stayed 1 night in Apr 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023