A luxury stay in Hangzhou awaits you at Sheraton Qiandao Lake Resort. You'll be steps from Qiandao Lake and 2.3 km (1.4 mi) from Xiyuan Wharf. Highlights at this family-friendly hotel include 3 restaurants, a full-service spa and a water park. .A relaxing day at 铂SPA can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and Ayurvedic treatments. The restaurant, Fishing, serves Regional cuisine and is open for lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the indoor swimming pool, free kids' club, gym and hot tub. 8073 square feet (750 square metres) of event facilities include conference space, and other business amenities include a business centre and limo/town car service. Plus you'll find free WiFi in public areas, a sauna and a seasonal outdoor swimming pool. Buffet breakfast is available. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Hangzhou hotel, you'll be 2.4 km (1.5 mi) from Qiandaohu National Forestry Park and 2.5 km (1.6 mi) from Wangutang Park.
What's nearby
Qiandao Lake - 2 min walk
Xiyuan Wharf - 3 min drive
Qiandaohu National Forestry Park - 3 min drive
Shijatang Park - 3 min drive
Weiping Ferry Terminal - 6 min drive
Getting around
Hangzhou (HGH-Xiaoshan Intl.) - 138 min drive
Restaurants
星巴克 - 12 min walk
食尚鱼府 - 15 min walk
千岛鱼府 - 16 min walk
外婆湾品鱼馆 - 13 min walk
Qiandao Lake Greentown Resort Hotel - 10 min walk
About this property
Sheraton Qiandao Lake Resort
Luxury hotel with 3 restaurants and full-service spa
Sheraton Qiandao Lake Resort offers its guests a full-service spa, a water park (surcharge), and an indoor pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.
Business amenities include a business centre and limo/town car service. Event space at this hotel measures 8073 square feet (750 square metres) and includes conference space. A kids' pool, a seasonal outdoor pool, and a health club are also featured at the luxury Sheraton Qiandao Lake Resort. An airport shuttle (available on request) and a theme park shuttle are available for a fee. Self parking is free.
This 5-star Hangzhou hotel is smoke free.
249 guestrooms or units
3 dining venues
8073 sq ft of conference space
750 sq. m of conference space
Kid's club (free)
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff members are multilingual
Storage area for luggage
Front desk safe
Car service
Tour and ticket information
Concierge
Games room or arcade
Terrace
Garden
BBQ grill(s)
Newspapers in lobby (free)
ATM
Lift
No smoking on site
Bar or lounge
Bar by the pool
Sheraton Qiandao Lake Resort offers 249 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. Beds feature down duvets and premium bedding. 37-inch LCD televisions come with satellite channels. Full-sized fridge/freezers and coffee/tea makers are provided. Bathrooms include a separate bath and shower, dressing gowns, complimentary toiletries and hairdryers.
This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
Guests can indulge in a pampering treatment at the hotel's full-service spa, 铂SPA. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.
Languages
Chinese (Mandarin), English
Property amenities
Internet
Available in all rooms: Free WiFi; wired internet (CNY 80 per day)
Available in some public areas: Free WiFi; wired internet (CNY 20 per hour)
Parking and transport
Return airport shuttle (surcharge) from 6:00 AM to 12:30 AM on request
Area shuttle (surcharge)
Theme park shuttle (surcharge)
Limo/town car service
Free self parking on site
Wheelchair-accessible parking available
Food and drink
Buffet breakfast available for a fee: CNY 158 per person
3 restaurants
A bar/lounge
A poolside bar
Restaurants on site
Club Lounge
Feast
Fishing
Lobby Lounge
Yue
Things to do
Arcade/game room
Bicycle rentals
Children's pool
Free children's club
Full-service spa
Health club
Hiking/biking trails
Indoor pool
Playground
Sauna
Seasonal outdoor pool
Spa tub
Water park
Family friendly
Arcade/game room
Children's pool
Free children's club
Free cot
In-room full-sized refrigerator/freezer
Indoor pool
Laundry facilities
Lifeguards on site
Playground
Rollaway/extra bed (surcharge)
Seasonal outdoor pool
Water park (surcharge)
Conveniences
24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Tour and ticket assistance
Business services
8,073 square feet of conference space
Business centre
Outdoors
Barbecue grill
Garden
On a lake
Pool loungers
Pool umbrellas
Terrace
Full-service spa
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Spa open daily
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Grab bar in bathtub
Grab bar near toilet
Height-adjustable showerhead
Lever door handles
Lift
Low-height door lock
Low-height electrical sockets in bathroom
Low-height view port in door
Portable bathtub seat
Transfer shower
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
More
Ballroom
Lifeguards
Smoke-free property
Room amenities
Bedroom
Down comforter
Free cot
Hypo-allergenic bedding
Premium bedding
Rollaway/extra bed (surcharge)
Bathroom
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Separate bathtub and shower
Towels
Entertainment
37-inch LCD TV with satellite channels
Food and drink
24-hour room service
Coffee/tea maker
Cookware, dishware, and utensils
Electric kettle
Free bottled water
Full-sized refrigerator/freezer
Minibar
Outdoor space
Balcony
More
Air conditioning
Connecting rooms available
Desk
Free daily newspapers
Individual decor
Individual furnishings
Iron/ironing board
Phone
Safe
Separate sitting area
Policies
Check-in
Check-in start time: 3 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Express check-in available
Check-out
Check-out before noon
Express check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets and service animals are not allowed at Sheraton Qiandao Lake Resort
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for CNY 400.0 per night.
Free cots (infant beds)!
Payment types
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: from approximately CNY 158 per person
Fee for in-room wired Internet: CNY 80 per day (rates may vary)
Fee for wired Internet in public areas: CNY 20 per hour (rates may vary)
Airport shuttle fee: CNY 7000 per vehicle (one-way)
Airport shuttle fee per child: CNY 7000 (one-way), (from 1 to 18 years old)
Rollaway bed fee: CNY 400.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, cash and mobile payments. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.
We should mention
The seasonal pool will open in July and close in September.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
National rating
For the benefit of our customers, we have provided a rating based on our ratings system.
Property is also known as
Sheraton Qiandao
Sheraton Qiandao Lake
Sheraton Qiandao Lake Hangzhou
Sheraton Qiandao Lake Resort
Sheraton Qiandao Lake Resort Hangzhou
Sheraton Qiandao Hangzhou
Sheraton Qiandao Lake Hangzhou
Sheraton Qiandao Lake Resort Hotel
Sheraton Qiandao Lake Resort Hangzhou
Sheraton Qiandao Lake Resort Hotel Hangzhou
Frequently asked questions
What is the cancellation policy at Sheraton Qiandao Lake Resort?
Sheraton Qiandao Lake Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.
How much does it cost to stay at Sheraton Qiandao Lake Resort?
As of 18 Apr 2024, prices found for a 1-night stay for 2 adults at Sheraton Qiandao Lake Resort on 25 Apr 2024 start from AU$192.16, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is parking available at Sheraton Qiandao Lake Resort?
Yep, Sheraton Qiandao Lake Resort has a free self car park.
Is there a spa on site at Sheraton Qiandao Lake Resort?
Yep, 铂SPA is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.
Does Sheraton Qiandao Lake Resort have a pool?
Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from July to September.
What luxury perks are available at Sheraton Qiandao Lake Resort?
Sheraton Qiandao Lake Resort features a full-service spa, a health club and an indoor pool. All guestrooms come with premium bedding and 24-hour room service.
What makes Sheraton Qiandao Lake Resort a romantic place to stay?
A hot tub and a lounge bar, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Sheraton Qiandao Lake Resort.
Is Sheraton Qiandao Lake Resort family-friendly?
You bet! With amenities like a free kids' club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise Sheraton Qiandao Lake Resort is a hit with families.
Does Sheraton Qiandao Lake Resort serve breakfast?
Sure does, buffet brekkie is on offer at Sheraton Qiandao Lake Resort.
Is there a free airport shuttle available at Sheraton Qiandao Lake Resort?
No, but there's an airport shuttle that runs from 6:00 AM - 12:30 AM on request for a fee.
Is there a bar or restaurant at Sheraton Qiandao Lake Resort?
Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?
What time are check-in & check-out at Sheraton Qiandao Lake Resort?
Check-in begins at 3 PM. Check-out time is noon.
Are pets allowed at Sheraton Qiandao Lake Resort?
No, pets and service animals are not allowed.
Sheraton Qiandao Lake Resort Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 35 out of 60 reviews" "
10 - Excellent
35
Rating 8 - Good. 15 out of 60 reviews" "
8 - Good
15
Rating 6 - Okay. 6 out of 60 reviews" "
6 - Okay
6
Rating 4 - Poor. 3 out of 60 reviews" "
4 - Poor
3
Rating 2 - Terrible. 1 out of 60 reviews" "
2 - Terrible
1
9.2/10
Cleanliness
8.4/10
Staff & service
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
8/10 Good
Michael Ka Chung
19 Aug 2019
Liked: Cleanliness, staff & service, room comfort
Good but need improvement
service should be trained upto global standard, partners I am using the same standard of other Sharaton Hotel in key cities. Front desk is nice and friendly, but should more proactive, like call the customer to confirm if I have registered membership as well as ask me if I have drive and issue me the parking ticket. In terms of condition, I have to point out the shower facility, which I would like to use handy shower but the forest shower is keep watering on the top. For breakfast, the option is less, taste is not satisfy, personal opinion, but bakery items is very good. For the rest, I would say good.
Very relaxing stay, view on the lake. breakfast is good. there is outdoor pool and indoor pool and gym. many local restaurant nearby, and the hotel has 3 restaurants. one of them server the local famous dish: fish head soup. it tastes delicious.
Excellent location by the lake and close to the amenities. The hotel was clean, spacious with good leisure facilities. Checking out was not a good experience. It took nearly 20 minutes and it was not clear what we were being charged with. Without the help of a Chinese speaking friend we would not have resolved the issues to our satisfaction.
Kevin
Stayed 2 nights in Mar 2018
6/10 Okay
Marc, Uk (living in China)
1 Sept 2017
Nice Hotel but not 5 star
This is a nice hotel with a good location close to the lakes with fantastic views from the rooms if you choose a lake facing room. Other than that the hotel is just OK, on the negative side room Air Con is not sufficient to keep the room cool (it was 40 deg C outside) and all areas within the hotel where too warm. You also get the impression that it was out of season with things not being available in the restaurant / lounge bar, wave pool not working, water features with no water. None of this was major but in the end it just gave the impression it was not an international brand 5 start hotel. If you can get the room at a good price it is a nice hotel to stay but at normal price it is over priced.
Hot water was not hot enough,
We hung the breakfast order before 11pm the night before but no one took it
Mattress too soft with a lump in the middle end of the bed.
Got a taxi through the hotel which the hotel had the driver's mobile number. If the driver succeeded in bargaining with a passerby in the middle of the way, we would have some stranger in the taxi in our trip. The hotel operator said we could complain to the taxi company assuming Sheraton had no responsibility.
Airconditioning not working but still a good hotel
I spent 3 nights there but the airconditioning was not working all 3 nights even though it was being fixed everyday, I don't know what happened but it did make my sleep very bad. Other than this issue, I would not complain too much as the hotel property by itself is very good and at excellent location. I will stay there again if the airconditioning going to work next time.