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Sheraton Qiandao Lake Resort

Photo gallery for Sheraton Qiandao Lake Resort

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Deluxe Suite, 1 King Bed, Lake View
Premium bedding, down duvets, minibar, in-room safe
Exterior
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$122
includes taxes & fees
12 May - 13 May

Explore the area

View map
Xin An N Road, Qiandao Lake, Qiandao, Chun An, Hangzhou, Zhejiang, 311700
  • Place, Qiandaohu National Forestry Park
    ‪3 min drive‬
  • Place, Wangutang Park
    ‪3 min drive‬
  • Place, Meicheng Ancient Town
    ‪58 min drive‬

Room options

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds, Garden View

Room, 2 Single Beds, Garden View

Room, 2 Single Beds, Garden View

  • Garden view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 2 Single Beds, Lake View

A hotel room with two beds, a desk, a TV, and a large window with a view of the sea.

Room, 2 Single Beds, Lake View

  • Lake view
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room, 1 King Bed, Lake View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, Lake View

  • Lake view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Room, 2 Single Beds, Lake View

A hotel room with two beds, a desk, a TV, and a large window with a view of the sea.

Premium Room, 2 Single Beds, Lake View

  • Lake view
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Club Room, 1 King Bed, Lake View

A hotel room with two beds, a desk, a TV, and a large window with a view of the sea.

Club Room, 1 King Bed, Lake View

  • Lake view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Suite, 1 Bedroom, Garden View

Club Suite, 1 Bedroom, Garden View

Club Suite, 1 Bedroom, Garden View

  • Garden view
  • 75 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed

Club Suite, 1 King Bed

  • Lake view
  • 75 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 1 King Bed, Lake View

Deluxe Suite, 1 King Bed, Lake View

Deluxe Suite, 1 King Bed, Lake View

  • Lake view
  • 94 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Lake View

A hotel room with two beds, a desk, a TV, and a large window with a view of the sea.

Room, 1 King Bed, Lake View

  • Lake view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

About the area

Hangzhou

A luxury stay in Hangzhou awaits you at Sheraton Qiandao Lake Resort. You'll be steps from Qiandao Lake and 2.3 km (1.4 mi) from Xiyuan Wharf. Highlights at this family-friendly hotel include 3 restaurants, a full-service spa and a water park. .A relaxing day at Platinum Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and Ayurvedic treatments. The restaurant, Fishing, serves Regional cuisine and is open for lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the indoor swimming pool, free kids' club, gym and Hot tub. 8073 square feet (750 square metres) of event facilities include conference space, and other business amenities include a business centre and limo/town car service. Plus you'll find free Wi-Fi in public areas, a sauna and a seasonal outdoor swimming pool. Buffet breakfast is available. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Hangzhou hotel, you'll be 2.4 km (1.5 mi) from Qiandaohu National Forestry Park and 2.5 km (1.6 mi) from Wangutang Park.

What's nearby

  • Qiandaohu National Forestry Park - 3 min drive - 2.5 km
  • Wangutang Park - 3 min drive - 2.2 km
  • Jiangnan Park - 46 min drive - 50.1 km
  • Xin'an Dam - 51 min drive - 55.0 km
  • Meicheng Ancient Town - 58 min drive - 67.1 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 136 min drive

Restaurants

  • ‪Ayafufu Dessert - ‬3 min drive
  • ‪秀水舫 - ‬4 min drive
  • ‪湖外湖鱼馆 - ‬2 min drive
  • ‪KFC 肯德基 - ‬14 min walk
  • ‪Fishing @ Sheraton Qiandao Lake Resort - ‬6 min walk

About this property

Sheraton Qiandao Lake Resort

Sheraton Qiandao Lake Resort offers its guests a full-service spa, a water park (surcharge), and an indoor pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and limo/town car service. Event space at this hotel measures 8073 square feet (750 square metres) and includes conference space. A children's pool, a seasonal outdoor pool, and a health club are also featured at the luxury Sheraton Qiandao Lake Resort. An airport shuttle (available on request) and a theme park shuttle are available for a fee. Self parking is free.

This 5-star Hangzhou hotel is smoke free.

  • 249 guestrooms or units
  • 3 dining venues
  • 8073 sq ft of conference space
  • 750 sq. m of conference space
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Sheraton Qiandao Lake Resort offers 249 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. Beds feature down duvets and premium bedding. 37-inch LCD televisions come with satellite channels. Full-sized fridge/freezers and coffee/tea makers are provided. Bathrooms include a separate bath and shower, bathrobes, complimentary toiletries and hairdryers.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Platinum Spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Similar properties

Indoor pool, outdoor pool
Hilton Hangzhou Qiandao Lake Resort
Hangzhou
  • Pool
  • Spa
  • Kids’ pool
  • Parking included
4.3 out of 5, Excellent, 80 reviews
The price is AU$113
includes taxes & fees
12 May - 13 May
Hilton Hangzhou Qiandao Lake Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (CNY 80 per day)
  • Available in some public areas: Free WiFi; wired internet (CNY 20 per hour)

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 12:30 AM on request
  • Area shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: CNY 158 per person
  • 3 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Club Lounge
  • Feast
  • Fishing
  • Lobby Lounge
  • Yue

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Water park

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 8,073 square feet of conference space
  • Business centre

Outdoors

  • Barbecue grill
  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Lifeguards
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM

Late check-in subject to availability

Express check-in available

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Qiandao Lake Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 400.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 158 per person
  • Fee for in-room wired Internet: CNY 80 per day (rates may vary)
  • Fee for wired Internet in public areas: CNY 20 per hour (rates may vary)
  • Airport shuttle fee: CNY 7000 per vehicle (one-way)
  • Airport shuttle fee per child: CNY 7000 (one-way), (from 1 to 18 years old)
  • Rollaway bed fee: CNY 400.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, cash and mobile payments. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • The seasonal pool will open in July and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Sheraton Qiandao

Sheraton Qiandao Lake

Sheraton Qiandao Lake Hangzhou

Sheraton Qiandao Lake Resort

Sheraton Qiandao Lake Resort Hangzhou

Sheraton Qiandao Hangzhou

Sheraton Qiandao Lake Hangzhou

Sheraton Qiandao Lake Resort Hotel

Sheraton Qiandao Lake Resort Hangzhou

Sheraton Qiandao Lake Resort Hotel Hangzhou

Frequently asked questions

What is the cancellation policy at Sheraton Qiandao Lake Resort?

Sheraton Qiandao Lake Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Qiandao Lake Resort?

As of 11 May 2026, prices found for a 1-night stay for 2 adults at Sheraton Qiandao Lake Resort on 12 May 2026 start from AU$122, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Qiandao Lake Resort?

Yep, Sheraton Qiandao Lake Resort has a free self car park.

Is there a spa on site at Sheraton Qiandao Lake Resort?

Yep, Platinum Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Sheraton Qiandao Lake Resort have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from July to September.

What luxury perks are available at Sheraton Qiandao Lake Resort?

Sheraton Qiandao Lake Resort features a full-service spa, a health club and an indoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Sheraton Qiandao Lake Resort a romantic place to stay?

1 hot tub and a lounge bar, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Sheraton Qiandao Lake Resort.

Is Sheraton Qiandao Lake Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Qiandao Lake Resort is a hit with families.

Does Sheraton Qiandao Lake Resort serve breakfast?

Sure does, buffet brekkie is on offer at Sheraton Qiandao Lake Resort.

Is there a free airport shuttle available at Sheraton Qiandao Lake Resort?

No, but there's an airport shuttle that runs from 6:00 AM - 12:30 AM on request for a fee.

Is there a bar or restaurant at Sheraton Qiandao Lake Resort?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Qiandao Lake Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sheraton Qiandao Lake Resort?

No, pets and service animals are not allowed.

Sheraton Qiandao Lake Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 45 out of 72 reviews
Rating 8 - Good. 17 out of 72 reviews
Rating 6 - Okay. 6 out of 72 reviews
Rating 4 - Poor. 3 out of 72 reviews
Rating 2 - Terrible. 1 out of 72 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

🏝️ Impressive Trip in the summer holiday 2025

1. Room space was so enough for 2 adults plus 1 child 2. Balcony was so good for viewing the full of Qiandao Hu (lake) incl. sunrise & sunset, and as well as for drying the laundry, very convenient 3. Indoor/outdoor swimming pool very relaxing, also can be enjoyed the hot spring 4. Breakfast was great, the space was huge, foods were varying and delicious, incl. Chinese/Western/Hot/Cool/salt/sweet etc 5. Walkable at the night around the hotel and lake
Outside at the 1st floor
Backyard
Overviewing the hotel
Sunrise at the balcony
Stayed 3 nights in Jul 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Excellent location overlooking the Qiandao lake. Several choices of food. And the breakfast was excellent also.
Stayed 2 nights in Jul 2025

10/10 Excellent

Johnny

Stayed 2 nights in Oct 2024

8/10 Good

Michael Ka Chung

Liked: Cleanliness, staff & service, room comfort

Good but need improvement

service should be trained upto global standard, partners I am using the same standard of other Sharaton Hotel in key cities. Front desk is nice and friendly, but should more proactive, like call the customer to confirm if I have registered membership as well as ask me if I have drive and issue me the parking ticket. In terms of condition, I have to point out the shower facility, which I would like to use handy shower but the forest shower is keep watering on the top. For breakfast, the option is less, taste is not satisfy, personal opinion, but bakery items is very good. For the rest, I would say good.
Stayed 1 night in Aug 2019

10/10 Excellent

Matus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel near lake

Very nice hotel near the lake. Rooms were spacious and clean. Breakfast and hotpot dinner were good quality. Employees provided good service.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

will come back

Very relaxing stay, view on the lake. breakfast is good. there is outdoor pool and indoor pool and gym. many local restaurant nearby, and the hotel has 3 restaurants. one of them server the local famous dish: fish head soup. it tastes delicious.
Stayed 2 nights in Oct 2018

8/10 Good

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is ok, just the check in process a bit slow

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great place to visit

Excellent location by the lake and close to the amenities. The hotel was clean, spacious with good leisure facilities. Checking out was not a good experience. It took nearly 20 minutes and it was not clear what we were being charged with. Without the help of a Chinese speaking friend we would not have resolved the issues to our satisfaction.
Stayed 2 nights in Mar 2018

6/10 Okay

Marc, Uk (living in China)

Nice Hotel but not 5 star

This is a nice hotel with a good location close to the lakes with fantastic views from the rooms if you choose a lake facing room. Other than that the hotel is just OK, on the negative side room Air Con is not sufficient to keep the room cool (it was 40 deg C outside) and all areas within the hotel where too warm. You also get the impression that it was out of season with things not being available in the restaurant / lounge bar, wave pool not working, water features with no water. None of this was major but in the end it just gave the impression it was not an international brand 5 start hotel. If you can get the room at a good price it is a nice hotel to stay but at normal price it is over priced.
Stayed 3 nights in Aug 2017

8/10 Good

Jack E.

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hot water was not hot enough, We hung the breakfast order before 11pm the night before but no one took it Mattress too soft with a lump in the middle end of the bed. Got a taxi through the hotel which the hotel had the driver's mobile number. If the driver succeeded in bargaining with a passerby in the middle of the way, we would have some stranger in the taxi in our trip. The hotel operator said we could complain to the taxi company assuming Sheraton had no responsibility.

8/10 Good

Simon saiwing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Airconditioning not working but still a good hotel

I spent 3 nights there but the airconditioning was not working all 3 nights even though it was being fixed everyday, I don't know what happened but it did make my sleep very bad. Other than this issue, I would not complain too much as the hotel property by itself is very good and at excellent location. I will stay there again if the airconditioning going to work next time.

8/10 Good

Stefan, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will come back!

Was a very happy stay... Got free upgrade to business room...wonderful!! You don't want to go home to your own apartment again...Service, hotel, location were perfect. Can only recommend..

8/10 Good

Yan

Liked: Cleanliness, property conditions & facilities, room comfort
The stay was quite comfortable. We love the environment & convenience of the hotel, while we are not satisfied with the service. I have booked a twins beds room, while the reception lied to me that I have booked a king bed room. After double checking, they told me that they can only offer me a king bed room as they do not have any twins bed room available.

8/10 Good

Mary, New York City

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel with great view of the lake.

This is a great hotel with nice location and great view of the lake. The staff are friendly and courteous. However, I must say something about the concierge. Staff at the concierge desk was not very well informed of things happening around the lake. He was not able to give us the exact information about how to get to the wharf and how long it will take to get there. He even gave us wrong information about the boat tour out of the wharf, which is 1 of the highlights of visiting Chindaohu. Because of the wrong information, all my schedules following the boat tour were messed up, including my return to Hongzhou.

10/10 Excellent

kim poh, Kota Kinabalu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sheraton Qian Dao A must Stay!

It was awesome! The view from the room was spectacular !

10/10 Excellent

Helen, Shanghai China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location Fantastic service

We stayed 1 night for wedding anniversary. The hotel has great location and Considerate service. Staff prepared Rose petals bed for us. We had a very romantic wedding anniversary. Many thanks. Will select this hotel for family travel next time.

6/10 Okay

zou, Shanghai

Liked: Cleanliness, staff & service, room comfort

Not comparable with the name

1）Breakfast is very simple; 2)Swimming pool is in repaire. But we do not know in advance. 3)Garden view room is nearly no garden outside.

10/10 Excellent

Lionel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hôtel, personnel à l’écoute et à tout fait pour satisfaire nos demandes. Aménagements extérieurs au top, large choix au buffet du petit déjeuner.
Stayed 1 night in Jul 2025

10/10 Excellent

shu yi

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

謝謝禮賓部

非常感謝禮賓部的葛先生Aron 服務親切，很盡力滿足我們提出的需要 讓我們開心的帶回心儀的伴手禮 這次旅行因為他的服務很圓滿 Check in當天櫃檯的小姊姊 也是親切可愛 還介紹周邊的美味餐點 非常棒的旅行體驗
Stayed 2 nights in Nov 2024

10/10 Excellent

JIANFENG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

是来千岛湖度假的非常好的酒店

第一次来千岛湖度假住在这个酒店，湖景房的景观非常好，有宽大的阳台，地下停车场，周边餐厅非常多。酒店的整体设施和环境像度假村，早餐一般，希望可以改进。
Stayed 2 nights in May 2024

10/10 Excellent

JIANFENG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

是来千岛湖度假的非常好的酒店

第一次来千岛湖度假住在这个酒店，湖景房的景观非常好，有宽大的阳台，地下停车场，周边餐厅非常多。酒店的整体设施和环境像度假村，早餐一般，希望可以改进。
Stayed 2 nights in May 2024

10/10 Excellent

Zhaohai

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in May 2024