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Canopy by Hilton Hangzhou West Lake

Property class: 4.5

Photo gallery for Canopy by Hilton Hangzhou West Lake

A commercial kitchen with chefs preparing food, a buffet with various dishes, and a coffee machine.
A modern outdoor spa area with a hot tub, wooden deck, and various potted plants.
A modern hallway with a geometric light installation on the wall, a polished floor, and a row of elevators.
A modern living room with a sofa, a coffee table, a TV, and a staircase leading to an upper level.
A modern hotel with a prominent 'canopy' sign, featuring a circular light display.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$176
includes taxes & fees
14 Dec - 15 Dec

Explore the area

View map
2 Guohuo Road, Hangzhou, 310001
  • Place, West Lake
    ‪1 min walk‬
  • Place, Wushan Night Market
    ‪10 min walk‬
  • Place, Wulin Square
    ‪3 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪50 min drive‬

Room options

View all photos for Room, 1 King Bed

A modern room with a wooden wardrobe, a hanging rack with clothes, and a shoe storage unit.

Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

A modern room with a wooden wardrobe, a hanging rack with clothes, and a shoe storage unit.

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

A modern hotel room with a large bed, a bedside table with a lamp, a small seating area, and a view of the city through large windows.

Deluxe Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

A modern hotel room with a large bed, a small seating area with a view of the outside, and a separate balcony area.

Deluxe Room, 1 King Bed, Balcony

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

A modern hotel room with a large bed, a bedside table with a phone and alarm clock, a wardrobe with sliding doors, and a patterned rug.

Room, 1 King Bed, Accessible

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

A modern bedroom with a large bed, a bedside table, and a nightstand.

Suite, 1 King Bed

  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Loft, 1 King Bed

A modern hotel room with a large bed, a nightstand, a desk, and a wall-mounted mirror.

Loft, 1 King Bed

  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

A modern hotel room with a large bed, a bedside table, a nightstand, a wardrobe, and a view of the city.

Premium Room, 1 King Bed

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

A hotel room with two beds, a sofa, a small table, and a large mirror.

Deluxe Room, 2 Single Beds

  • 42 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, City View

A modern hotel room with a large bed, a bedside table with a phone and alarm clock, a wardrobe with sliding doors, and a patterned rug.

Deluxe Room, 1 King Bed, City View

  • City view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

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13 Dec - 14 Dec
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About the area

Hangzhou

Canopy by Hilton Hangzhou West Lake puts you in the heart of Hangzhou, connected to a shopping centre and within a 20-minute stroll of West Lake and Wushan Night Market. Highlights at this luxury hotel include a restaurant, free self-parking and a 24-hour gym. .At the hotel's own lounge bar, you can stop for a drink. Added amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning continental breakfast is served between 7:00 AM and 1:00 PM. .Places within a 30-minute walk of this 4.5-property class Downtown Hangzhou hotel include Broken Bridge and Beishan St.

What's nearby

  • West Lake - 1 min walk - 0.2 km
  • Wushan Night Market - 10 min walk - 0.9 km
  • Hangzhou Jiali Center - 14 min walk - 1.2 km
  • Qinghefang Old Street - 18 min walk - 1.6 km
  • Wulin Square - 3 min drive - 2.2 km

Getting around

  • Hangzhou Railway Station (HZD) - 9 min drive
  • Longxiangqiao Station - 11 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 33 min drive

Restaurants

  • ‪悦览树 Reading Tree Coffee - ‬2 min walk
  • ‪無 - ‬2 min walk
  • ‪点都德（银泰店） - ‬3 min walk
  • ‪伍子面馆 - ‬1 min walk
  • ‪南方迷宗大包 - ‬1 min walk

About this property

Canopy by Hilton Hangzhou West Lake

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour fitness centre, a terrace, and gift shops/newsstands are also featured at the luxury Canopy by Hilton Hangzhou West Lake. Free self parking is available.

This Art Deco Hangzhou hotel is smoke free.

  • 160 guestrooms or units
  • 12 levels
  • Built in 2020
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Coffee shop
  • Dining venue
Canopy by Hilton Hangzhou West Lake offers 160 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. A pillow menu is available. 52-inch LCD televisions come with cable channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Similar properties

A well-lit restaurant with tables set for dining, a bar area, and a view of the outdoors.
Sofitel Hangzhou Westlake
Shangcheng
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.2 out of 5, Very good, 553 reviews
The price is AU$175
includes taxes & fees
22 Nov - 23 Nov
Sofitel Hangzhou Westlake

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: CNY 168 for adults and CNY 84 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2020
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 52-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Canopy by Hilton Hangzhou West Lake

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • JCB International
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately CNY 168 for adults and from CNY 84 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, American Express and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Canopy By Hilton Hangzhou West
Canopy by Hilton Hangzhou West Lake Hotel
Canopy by Hilton Hangzhou West Lake HANGZHOU
Canopy by Hilton Hangzhou West Lake Hotel HANGZHOU

Frequently asked questions

What is the cancellation policy at Canopy by Hilton Hangzhou West Lake?

Canopy by Hilton Hangzhou West Lake offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Canopy by Hilton Hangzhou West Lake?

As of 14 Nov 2026, prices found for a 1-night stay for 2 adults at Canopy by Hilton Hangzhou West Lake on 14 Dec 2026 start from AU$176, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Canopy by Hilton Hangzhou West Lake?

Yep, Canopy by Hilton Hangzhou West Lake has a free self car park.

What makes Canopy by Hilton Hangzhou West Lake a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Canopy by Hilton Hangzhou West Lake.

Does Canopy by Hilton Hangzhou West Lake serve breakfast?

Sure does, continental brekkie is available daily between 7:00 AM and 1:00 PM.

Is there a free airport shuttle available at Canopy by Hilton Hangzhou West Lake?

No, Canopy by Hilton Hangzhou West Lake does not offer an airport shuttle service.

Is there a bar or restaurant at Canopy by Hilton Hangzhou West Lake?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Canopy by Hilton Hangzhou West Lake?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Canopy by Hilton Hangzhou West Lake?

No, pets and service animals are not allowed.

Canopy by Hilton Hangzhou West Lake Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 72 out of 116 reviews
Rating 8 - Good. 27 out of 116 reviews
Rating 6 - Okay. 10 out of 116 reviews
Rating 4 - Poor. 5 out of 116 reviews
Rating 2 - Terrible. 2 out of 116 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, friendly staff, great location, close to west lake, shopping center and restaurant
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very modern, great amenities- my second or third stay here. A lively area 12 min walk from west lake and shopping ; clubs & restaurants right across the road - some rooms hear the music all night long so light sleepers may request a back side room.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad it was very comfortable
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Food and Nice Hotel

Excellent stay. Chef Jackie at Nattare restaurant is amazing. Must eat at the hotel.
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Hotel is spacious and comfortable. Location is a 8-10 min walk to west lake and the harbin in 77 malls are nearby. There are eateries around and is convenient
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the design of the hotel and the location. Walking distance to West Lake, shopping and all the restaurants.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff are very helpful and they helped me arrange for my day trip to Wuzhen. Staff speaks English too. They make my stay very welcoming and warm.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location to visit the lake

Thank you Joey, great service
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feedback from my parents: excellent hotel, fancy, clean, and comfortable. Also it is very convenient, close to a lot of restaurants and walkable distance to the west lake.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Loft room was a pleasant surprise. Spacious and modern. Great to unwind with the family after a long day of walking around West Lake. The location isn’t the best for access to the lake. Breakfast and lounge were also really great. Would recommend if you plan on staying several days.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff are friendly. Helped with transport arrangements to WuZhen. Hotel room is modern, clean and comfortable. Good location and surrounded by nearby shops and restaurants.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice New Hotel

Nice new hotel, very good value for it's location and the quality of the rooms, very nice touch on many details inside the rooms, I enjoy my stay very much, highly recommended, especially for young people
Stayed 1 night in Mar 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience

Very nice hotel
Stayed 3 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from the crowds but still within walking distance to Hubin area and Xihu. Hotel is very new and modern. Rooms were big and clean. Comfortable stay, service was really prompt.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Location
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for West Lake and accessing the general area. Bit hard to find if using Google however once we had our bearings it was easy enough. Would recommend to others looking for a convenient place to base themselves when visiting Hangzhou / West Lake
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
nice environment and comfortable room
Stayed 5 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff, room
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Amenities
Good
Stayed 4 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well staffed. Breakfast was decent, although nothing too special. Great location, walkable from the nearest subway station and close to the west lake. The atmosphere was catered more towards younger adults and couples.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very innovative!! It’s like a hidden gem!
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay in canopy by Hilton. The service and cleanliness were tip top! One of the cleaner actually helped me to fold my clothes, it’s my first encounter with such detailed cleaning, I gave her a tip for such amazing initiative .I didn’t like the breakfast buffet it is disappointing.
Stayed 5 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is good. But, the address on the hotels.com and the real location is different. In the app, hotel is located just nearby the west lake, but actual location is 2 blocks away from the west lake. It made me confusing when I find the hotel.
Stayed 2 nights in Jul 2024
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Nosie from the club nearby

You may hear noise in the midnight inside your room as there is a club next to the hotel.
Stayed 2 nights in Jun 2025