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Hilton Garden Inn Hangzhou West Lake

3.5 star property
Adults-only hotel connected to a shopping centre in Hangzhou with a restaurant

Photo gallery for Hilton Garden Inn Hangzhou West Lake

Sports facility
Reception
Exterior
Restaurant
Deluxe Suite, 1 King Bed

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Gym
  • Room service
  • Breakfast available
  • Air conditioning
The current price is AU$104
includes taxes & fees
15 June - 16 June

Explore the area

Map
Jingjin Building, 228 Middle Zhonghe Rd, Shangcheng District, Hangzhou, Zhejiang
  • Hangzhou Tower Shopping Mall
    ‪3 min drive‬
  • Wulin Square
    ‪3 min drive‬
  • West Lake
    ‪4 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪31 min drive‬

Room options

View all photos for Room, 2 Single Beds (High Floor)

Room, 2 Single Beds (High Floor)

Room, 2 Single Beds (High Floor)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2024
Down duvet
Blackout curtains
Hairdryer
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 2 Single Beds

Room, 2 Single Beds

Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2024
Down duvet
Blackout curtains
Hairdryer
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2024
Down duvet
Blackout curtains
Hairdryer
Private bathroom
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Down duvets, in-room safe, desk, blackout curtains

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2024
Down duvet
Blackout curtains
Hairdryer
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2024
Down duvet
Blackout curtains
Hairdryer
Private bathroom
  • 29 sq m
  • Sleeps 3
  • 2 King Beds

View all photos for Room, 1 King Bed, Accessible

Down duvets, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2024
Down duvet
Blackout curtains
Hairdryer
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Living area

Room, 1 King Bed (High Floor)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Renovated in 2024
Down duvet
Blackout curtains
Hairdryer
Private bathroom
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Guestroom (Double bed)

Down duvets, in-room safe, desk, blackout curtains

Guestroom (Double bed)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Down duvets, in-room safe, desk, blackout curtains

Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room

Down duvets, in-room safe, desk, blackout curtains

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room (2 beds)

Down duvets, in-room safe, desk, blackout curtains

Superior Room (2 beds)

  • Sleeps 2
  • 2 Single Beds

View all photos for Family Friendly Room

Down duvets, in-room safe, desk, blackout curtains

Family Friendly Room

  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Superior Double Room

Down duvets, in-room safe, desk, blackout curtains

Superior Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room (Double bed)

Down duvets, in-room safe, desk, blackout curtains

Superior Room (Double bed)

  • Sleeps 2
  • 1 Queen Bed

About the area

Hangzhou

Hilton Garden Inn Hangzhou West Lake puts you in the heart of Hangzhou, connected to a shopping centre and within a 20-minute stroll of Westlake Culture Plaza and Zhejiang Museum of Natural History. Highlights at this Art Deco hotel include a restaurant and in-room free WiFi. .Flat-screen TVs with cable channels are featured in all 96 rooms, and you can enjoy coffee/tea makers, safes and hairdryers. Nice touches to enhance your stay include slippers and down duvets. Additionally, room service, irons/ironing boards and desks are available. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a 24-hour front desk. Plus you'll find a front desk safe and a lift. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. .With a stay at this 3.5-property class Downtown Hangzhou hotel, you'll be 3.6 km (2.2 mi) from West Lake.

What's nearby

  • Hangzhou Tower Shopping Mall - 3 min drive - 2.8 km
  • Wulin Square - 3 min drive - 2.8 km
  • Hangzhou China Silk Town - 4 min drive - 3.2 km
  • West Lake - 4 min drive - 3.8 km
  • Zhejiang University Yuquan Campus - 5 min drive - 4.2 km

Getting around

  • Chaowang Road Station - 17 min walk
  • Hangzhou East Railway Station - 18 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 38 min drive

Restaurants

  • ‪一品天下 - ‬13 min walk
  • ‪浙江新南北房地产开发有限公司 - ‬10 min walk
  • ‪杭州南方测绘仪器有限公司 - ‬10 min walk
  • ‪杭伊宠物用品厂 - ‬20 min walk
  • ‪杭州文鼎教学软件有限公司 - ‬1 min walk

About this property

Hilton Garden Inn Hangzhou West Lake

Adults-only hotel connected to a shopping centre in Hangzhou with a restaurant
There's a restaurant on site. Public spaces have free WiFi. The business-friendly Hilton Garden Inn Hangzhou West Lake also features a fitness centre, room service (during limited hours), and a front desk safe. A complete renovation of Hilton Garden Inn Hangzhou West Lake was completed in March 2024.

This Art Deco Hangzhou hotel is smoke free.

  • 96 guestrooms or units
  • 10 levels
  • Conference rooms
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front desk safe
  • Lift
  • No smoking on site
  • Dining venue
Hilton Garden Inn Hangzhou West Lake offers 96 accommodations with a safe and coffee/tea makers. Beds feature down duvets. Flat-screen televisions come with cable channels. Bathrooms include a shower, slippers and hairdryers.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin)

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 88 per person
  • A restaurant

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Front entrance ramp
  • Hardwood flooring in room
  • Lift (90 centimetre wide door)
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 10 floors
  • Art Deco architecture
  • Renovated entire property - March 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Meal delivery service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hilton Garden Inn Hangzhou West Lake

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 88 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, cash, mobile payments, Alipay and WeChat Pay. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Atour Hotel Pinghai
Atour Pinghai Road West Lake Hangzhou
Atour Pinghai
Hilton Hangzhou West Hangzhou
Hilton Garden Inn Hangzhou West Lake Hotel
Atour Hotel Pinghai Road West Lake Hangzhou
Hilton Garden Inn Hangzhou West Lake Hangzhou
Hilton Garden Inn Hangzhou West Lake Hotel Hangzhou

Frequently asked questions

What is the cancellation policy at Hilton Garden Inn Hangzhou West Lake?

Hilton Garden Inn Hangzhou West Lake offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Garden Inn Hangzhou West Lake?

As of 11 June 2025, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Hangzhou West Lake on 15 June 2025 start from AU$103.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Garden Inn Hangzhou West Lake family-friendly?

No, Hilton Garden Inn Hangzhou West Lake is an adults-only property.

Does Hilton Garden Inn Hangzhou West Lake serve breakfast?

Yep, buffet breakfast is available daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Hilton Garden Inn Hangzhou West Lake?

No, Hilton Garden Inn Hangzhou West Lake does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Garden Inn Hangzhou West Lake?

Yep, you can grab a meal at Hilton Garden Inn Hangzhou West Lake's onsite restaurant.

What time are check-in & check-out at Hilton Garden Inn Hangzhou West Lake?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton Garden Inn Hangzhou West Lake?

No, pets and service animals are not allowed.

Hilton Garden Inn Hangzhou West Lake Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 14 out of 17 reviews
Rating 8 - Good. 2 out of 17 reviews
Rating 6 - Okay. 0 out of 17 reviews
Rating 4 - Poor. 0 out of 17 reviews
Rating 2 - Terrible. 0 out of 17 reviews

9.8/10

Cleanliness

10/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fidencio

Liked: Staff & service, property conditions & facilities
Excelente!
Stayed 4 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Zhiming

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My favourite in Hangzhou

Perfect little hotel with all conveniences needed
Stayed 2 nights in Nov 2024

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

best place in Hangzhou

Best place in Hangzhou
Stayed 2 nights in Oct 2024

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great service, great location
Stayed 2 nights in Oct 2024

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favorite

My favorite place to stay in Hangzhou.
Stayed 2 nights in Oct 2024

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favorite in Hangzhou

Great place in a great area
Stayed 1 night in Dec 2024

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden gem

Nice small hotel in a great area
Stayed 1 night in Dec 2024

10/10 Excellent

Kam Kwong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024