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4.5 out of 5

"Very good location and place to stay. Clean and tidy. " More

By a verified traveller on Tue 08 Sep 2020

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Hotel Description

A luxury stay in Hervey Bay awaits you at Eden By The Bay. Within a 10-minute stroll you'll find Hervey Bay Historical Village Museum and WetSide Water Education Park within a 30-minute walk. Highlights at this property include an outdoor swimming pool, free self parking, and a spa tub.

You can enjoy a flat-screen TV with cable channels, and each apartment features a safe. Limited housekeeping is available.

Enjoy the sauna and pool loungers. Other amenities include free WiFi in public areas and laundry facilities.

With a stay at this 4-star Scarness property, you'll be 2.7 km (1.7 mi) from Stockland Hervey Bay Shopping Centre and 3.9 km (2.4 mi) from Hervey Bay Golf and Country Club.

Standard Apartment, 2 Bedrooms, Non Smoking, Kitchen (Stairs Access)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Apartment, 1 Bedroom, Non Smoking, Kitchenette (Spa)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Apartment, 2 Bedrooms, Non Smoking, Kitchen (Ocean View - Lift)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Basic Studio, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Apartment, 2 Bedrooms, Non Smoking, Kitchen (Spa Unit - Lift)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Apartment, 1 Bedroom, Accessible, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Eden By The Bay ratings based on 147 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Eden By The Bay

Everyone (76) Couples (43) Family (31)
4 out of 5
Very good location and place to stay. Clean and tidy.

Posted by on 8 Sep. 2020

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Comment from Hotel Management

8 Sep. 2020 by Management

Thank you for taking the time to review your stay. We hope to see you again.

4 out of 5

Posted by on 26 Aug. 2020

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Comment from Hotel Management

28 Aug. 2020 by Management

Thank you

4 out of 5
Lovely place to stay, very private & great shower

Posted by , from Gold coast on 26 Aug. 2020

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Comment from Hotel Management

26 Aug. 2020 by Management

Thank you Renee for your review, we hope to welcome you back again.

5 out of 5
Great room & amenities. Good location. Would highly recommend.

Posted by , from Brisbane on 20 Aug. 2020

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Comment from Hotel Management

20 Aug. 2020 by Management

Thank You Kirsten for your feedback on your stay. We hope to see you again.

5 out of 5
Lovely clean spacious apartment. Front desk lady was friendly and assisted us with an early check in as we had a funeral to attend and wished to unload the car and freshen up before attending.

Posted by on 18 Aug. 2020

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Comment from Hotel Management

19 Aug. 2020 by Management

Thank you for your feedback, it was our pleasure to help you out for the funeral you were attending. We hope to see you back again in more pleasant circumstances.

3 out of 5
Room was so small and only a small window. More like a pantry. Don't think they should charge to let it out! Clean and Tidy of course.

Posted by , from Hervey Bay on 13 Aug. 2020

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Comment from Hotel Management

16 Aug. 2020 by Management

Thank you for your feedback. The Hotel rooms as they are the cheapest room are the smallest as well.

5 out of 5
The apartment was clean, well presented and in a fantastic location

Posted by , from Gold Coast on 10 Aug. 2020

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Comment from Hotel Management

10 Aug. 2020 by Management

Thank you Donna for your review of your stay. We hope to see you again.

4 out of 5
Facilities and room was clean, staff are very friendly and helpful. Ease of access after hours was a bit frustrating.

Posted by , from 4650 on 11 Jul. 2020

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Comment from Hotel Management

13 Jul. 2020 by Management

Hi Emma Thank you for your review. We are sorry you had some trouble accessing our property after hours. We hope this will not sway you from coming & staying again. Management

5 out of 5
Great location to the bay and local shops. Loved falling asleep to the sound of gentle waves on the shore, enjoyed morning and evening walks, returning to a clean, neat and tidy unit. Would recommend to visitors and chose to stay again.

Posted by on 9 Jul. 2020

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Comment from Hotel Management

9 Jul. 2020 by Management

Thank you for your wonderful review. We appreciate the time you have taken to review us. We look forward to welcoming you back again.

5 out of 5

Posted by on 26 Jun. 2020

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Comment from Hotel Management

30 Jun. 2020 by Management

Thank You

Property Features

Eden By The Bay offers its guests an outdoor pool, a spa tub, and a sauna. Public spaces have free WiFi. The luxury Eden By The Bay also features tour/ticket assistance, laundry facilities, and a safe deposit box at the front desk. Free self parking is available. This 4-star Hervey Bay apartment is smoke free.

  • 18 guestrooms or units
  • 2 buildings
  • Built in 2007
  • Towels for the beach
  • Poolside lounge chairs
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hervey Bay, QLD (HVB) (8.7 km / 5.4 mi)
  • Parking: Free self parking

Room Amenities

Eden By The Bay offers 18 accommodations with safes and complimentary toiletries. Flat-screen televisions come with cable channels. Housekeeping is provided on weekdays only.

  • Flat-screen television
  • Cable channels
  • Housekeeping (weekdays only)
  • Safe
  • Toiletries (free)
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Saturday: 9:30 AM - 3:30 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Saturday: 9:30 AM - 3:30 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Contactless check-in and contactless check-out are available.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Parking height restrictions apply
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • No gap period between guests' stays
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Eden Apartment Bay
  • Eden Bay Apartment Scarness
  • Eden By The Bay Hervey Bay, Fraser Coast
  • Eden Bay Scarness
  • Eden By The Bay Hervey Bay
  • Eden By The Bay Scarness
  • Eden By The Bay Apartment
  • Eden By The Bay Apartment Scarness

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.