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Norus Providencia

Property class: 3.5

Photo gallery for Norus Providencia

A modern living room with a flat-screen TV, glass coffee table, and a sofa.
Property video
A hotel room with a bed, a glass coffee table, a chair, and a view of the outside.
A building with a sign reading "Vida Bella Vista" and a potted plant in front.
A modern kitchen with a built-in refrigerator, granite countertops, wooden cabinets, and a coffee maker.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
The current price is AU$89
17 Aug - 18 Aug

Explore the area

View map
Capellan Abarzua 240, Providencia, Santiago, Región Metropolitana, 7520441
  • Place, Chilean National Zoo
    ‪1 min walk‬
  • Place, Santiago Metropolitan Park
    ‪1 min walk‬
  • Place, Patio Bellavista
    ‪7 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪21 min drive‬

Room options

View all photos for Executive Apartment, 1 Bedroom

A hotel room with a large bed, a television mounted on the wall, and a view of the outside balcony.

Executive Apartment, 1 Bedroom

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Futon
  • Free Wi-Fi

View all photos for Family Apartment, 2 Bedrooms

A modern living room with a flat-screen TV, glass coffee table, and a sofa.

Family Apartment, 2 Bedrooms

  • 60 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed, 2 Single Beds and 1 Single Futon
  • Free Wi-Fi

View all photos for Executive Apartment, 2 Bedrooms

A hotel room with a large bed, a nightstand with a lamp, and a view of the outdoors through a window.

Executive Apartment, 2 Bedrooms

  • 55 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 2 Single Beds and 1 Single Futon
  • Free Wi-Fi

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About the area

Santiago

Norus Providencia places you in the centre of Santiago, within just a 15-minute stroll of La Chascona and Parque Metropolitano. .You can enjoy an LCD TV with cable channels, and each apartment features free WiFi, a furnished balcony and a sitting area. In-room dining is easy with a kitchen that comes equipped with a fridge, a microwave and a stovetop. Nice touches to enhance your stay include a down duvet, a rainfall showerhead and free toiletries. A living room, Netflix and a portable fan are also available. .This pet-friendly apartment building offers free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include laundry facilities, a terrace and a computer station. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle.
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What's nearby

  • Chilean National Zoo - 1 min walk - 0.2 km
  • Santiago Metropolitan Park - 1 min walk - 0.2 km
  • La Chascona - 5 min walk - 0.4 km
  • Patio Bellavista - 7 min walk - 0.7 km
  • Santa Lucia Hill - 20 min walk - 1.7 km

Getting around

  • Hospitales Station - 6 min drive
  • Salvador Station - 11 min walk
  • Santiago (SCL-Arturo Merino Benitez) - 17 min drive

Restaurants

  • ‪Terrazas San Cristóbal - ‬6 min walk
  • ‪Centro Gastronómico y Cultural Bellavista - ‬5 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Zacarías Cocina Chilena - ‬6 min walk
  • ‪Tlayolli - ‬4 min walk

About this property

Norus Providencia

Norus Providencia offers its guests a terrace, tour/ticket assistance, and concierge services. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Norus Providencia also features laundry facilities, express check-out, and a communal living room. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Santiago apartment.

  • 1 building
  • 15 guestrooms or units
  • 5 levels
  • Built in 2010
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Computer for guest use
  • Lift
  • Smoking in designated areas
  • Water dispenser
Norus Providencia offers 15 air-conditioned accommodations with a safe and a hairdryer. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature down duvets. Accommodation at this 3.5-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit with a rainfall showerhead, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). 32-inch LCD televisions come with cable channels and Netflix. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in March 2025.

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  • Kitchen
  • Pet-friendly
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  • Breakfast available
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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Secured, covered extended parking on site (USD 12 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Kitchen

  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Microwave
  • Oven
  • Tea bags/instant coffee
  • Toaster
  • Water dispenser

Bedrooms

  • Bedsheets provided
  • Down comforter
  • Extra futon (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room
  • Separate sitting area

Entertainment

  • 32-inch LCD TV with cable channels
  • Netflix
  • Streaming services

Outdoor areas

  • Furnished balcony
  • Terrace

Laundry

  • Laundry facilities

Work spaces

  • Computer station

Comfort

  • Air conditioning
  • Heating
  • Portable fan

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Up to 15 kg per pet
  • Pets stay free
  • Service animals exempt from fees
  • Pets allowed in specific rooms
  • Deposit: USD 300 per stay
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Daily housekeeping
  • Guidebooks
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Proposal/romance packages
  • Restaurant dining guides
  • Safe
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city centre
  • Near a metro station
  • Near the airport
  • Near the boardwalk/promenade

Things to do

  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 15 units
  • 5 floors
  • Built in 2010
  • Renovated - March 2025
  • Traditional architecture
  • Water dispenser

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).
  • A damage deposit of USD 150 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 6)
  • Covered extended parking fee: USD 12 per day
  • Pet deposit: USD 300 per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a smoke detector in all accommodation. The property is professionally cleaned.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Norus Apartments Bellavista Apartment
Norus Apartments Apartment
Norus Apartments
Norus Apartments Providencia Apartment Santiago
Norus Apartments Providencia Apartment
Norus Apartments Providencia Santiago
Norus Apartments Bellavista
Norus Providencia Santiago
Norus Providencia Aparthotel
Norus Apartments Providencia
Norus Providencia Aparthotel Santiago

Frequently asked questions

What is the cancellation policy at Norus Providencia?

Norus Providencia offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Norus Providencia?

As of 13 Aug 2026, prices found for a 1-night stay for 2 adults at Norus Providencia on 17 Aug 2026 start from AU$89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Norus Providencia?

Yep, Norus Providencia has a free self car park.

What makes Norus Providencia a romantic place to stay?

Romance packages, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Norus Providencia.

Is there a free airport shuttle available at Norus Providencia?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Norus Providencia?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Norus Providencia?

Cats and dogs are welcome at Norus Providencia, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 15 kg per pet.

Norus Providencia Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 34 out of 68 reviews
Rating 8 - Good. 19 out of 68 reviews
Rating 6 - Okay. 5 out of 68 reviews
Rating 4 - Poor. 4 out of 68 reviews
Rating 2 - Terrible. 6 out of 68 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

JAIME

Liked: Cleanliness, room comfort, communication
Nice place
Stayed 5 nights in Feb 2023
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Close to good restaurant bella vista.
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Micheal

Liked: Cleanliness, room comfort, communication
Great neighborhood location. Walkable to things to do, dinner, drinks and public transportation.
Stayed 3 nights in Oct 2022
Verified review

10/10 Excellent

Klaus

Liked: Cleanliness, amenities, property conditions & facilities, communication
I will advise to stau on this property. Very good service and good value for the money
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Kelly Ann

Liked: Cleanliness, amenities, property conditions & facilities
A thoroughly enjoyable situation, location & environment, but I should recommend you speak Spanish because you will be disadvantaged. Everyone was overwhelmingly kind to me & I will return on my next vacation if possible!!! Stay at Norus , call Camilla en el despacho 🔑
Verified review

8/10 Good

Bernard

Liked: Cleanliness, property conditions & facilities, communication
Nice room but not the one pictured. No cutlery. Lots of neighborhood dogs that like to bark through the night.
Stayed 3 nights in Mar 2023
Verified review

8/10 Good

Bruno

Liked: Amenities
Nothing
Stayed 1 night in Apr 2024
Verified review

8/10 Good

Arnold

Liked: Cleanliness, amenities, communication
For safety reason it not convenient to walk on the streets especially at night
Stayed 21 nights in Feb 2023
Verified review

2/10 Terrible

Linda

Disliked: Cleanliness, amenities, communication
Unfortunately, my stay ended poorly due to how a deposit deduction was handled. I have been traveling for over four years with my dog and stayed in over 145 accommodations; I have never received a complaint or deposit deduction. This history is verifiable through Hotels.com. During my stay, there was a one-time accident involving my pet while I was unwell. I informed the property immediately, apologized in writing, and took preventive measures. I was told there could be an additional laundry cost, but no amount was communicated in advance. I was shown photos of two towels on Thursday before check-out. On check-out day, I waited 20 minutes at reception before the deposit deduction was discussed. No itemized breakdown or explanation for the calculation was provided. A significant portion of my deposit was deducted, including additional linens beyond the originally mentioned towels. Even if replacement or special cleaning had been necessary, the amount is not consistent with standard laundering or replacement costs. Future guests should request written confirmation of extra charges and documentation before check-out, especially when traveling with pets.
Toiletseat only 30 cm above floor.
Worn fabrics all over the apartment.
Stayed 7 nights in Jan 2026
Verified review

4/10 Poor

Verified traveller

Disliked: Communication

Run down. No attempt to fix TV for 4 days

Run down. Very dated. Has been in need of repair for some time. Mold near bathtub. Rust on metal trim. Warped wood floors near bathroom. TV broke on second day and they told me to flip a switch after I followed up. Then nothing for 3 days. Room did not match picture in confirmation email. Water leaking from refrigerator, so we put down a towel to soak it up. Cleaning crew just removed the towel, but nothing done to fix the issue. Neighborhood not as bad as some other reviews. Daily housekeeping was nice.
Stayed 6 nights in Jan 2024
Verified review

10/10 Excellent

Jose Antonio

Liked: Cleanliness, check-in, communication, listing accuracy
Excelente ubicación, muy cómodo y accesible
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Geova Éder

Liked: Cleanliness

Razoável , pra uma viagem curta compensa

Foi uma boa estadia , a localização é boa , mas o quarto precisa de muitos reparos e uma modernização seria bem-vinda ! Infelizmente o Wi-Fi não funcionava no quarto , o que dificultou muito e o aquecedor não estava funcionando em um dos quartos
Stayed 4 nights in Jun 2023
Verified review

8/10 Good

Caroline Luize Baréa

Liked: Cleanliness, property conditions & facilities
O local é muito bom e compatível com as fotos do anúncio. Apenas o wifi deixou a desejar por ter um sinal muito fraco.
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort, communication

A éviter

Mauvaise communication, malgré nos essais pour résoudre un problème de réservation ils ne nous ont pas répondu (14 appels). En arrivant à l’hôtel pas de personnel en réception et ils nous ont laissé sans logement pour la nuit.
Stayed 1 night in Apr 2023
Verified review

4/10 Poor

mauricio

Disliked: Cleanliness, room comfort

Muy regular

El apartamento es muy pequeño e incómodo. Esta muy mal tenido. Muy mal aseo. No se recomienda
Stayed 1 night in Dec 2022
Verified review

6/10 Okay

RICARDO

Liked: Cleanliness
Departamento está bien , pero colchón viejo y se sentían resortes , al segundo día me cambiaron colchón según mi solicitud.
Stayed 2 nights in Jun 2021
Verified review

4/10 Poor

Nicolas

Disliked: Cleanliness

Decepcionante

Al llegar a la habotacion este tenia sus sabanas sucias con pelos y pelusas el sofa estaba en muy mal estado al sentar se sentian los palos y esta muy suelto, La tv muy pequeña y esta ubicada al lado de la ventana con el reflejo del sol no se aprecia bien. Me toco un dia con mucha bulla de martillos, taladro, etc...
Stayed 3 nights in Mar 2021
Verified review

10/10 Excellent

Javier

Liked: Cleanliness, room comfort, communication
Sin problemas, cómodo y privado
Stayed 1 night in Mar 2021
Verified review

10/10 Excellent

Cristiam

Liked: Cleanliness, room comfort, communication
Excelentes habitaciones, lugar muy seguro
Stayed 3 nights in Feb 2021
Verified review

8/10 Good

escarlett

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was a good staying in this apartment, very close to good bars and restaurants
Stayed 2 nights in Dec 2020
Verified review

10/10 Excellent

Camilo

Liked: Cleanliness, property conditions & facilities, communication
I enjoyed my stay in Norus Apartment mainly because the apt. is located in a nice cosy building in a very pleasant, quite and safe neighborhood. The apt. itself is quite comfortable very spacious and nicely decorated. The staff from Norus was very kind and helpful. It is walking distance from Bellavista a zone of bars and restaurants but not that closed to areas where business and tourism is conducted. The only thing that I didn't like is that they ask passengers to do their own dishes, in pandemic time a deep thorough clean of dishes is appreciated, other that that everything was perfect and I would strongly recommend these apartments to anyone traveling to Santiago de Chile, specially if you are looking for a quite place with nice views to the mountains.
Stayed 4 nights in Nov 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La pasamos excelente en el dpto. Muy lindo y comodo. Hay diversos utensillos de cocina para poder preparar lo que uno quiera.
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper el departamento cumplió con lo esperado
Stayed 1 night in Jan 2020
Verified review

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to the recent civil unrest, riots, marches and government enforced military curfews my partner and I were forced to abandon our last week in Santiago for our own safety and head home. We tried to cancel and recoup some financial losses, including Norus Apartments who denied us any refund. While I fully understand nonrefundable accommodations, I think that the contract gets nullified when the neighborhood your rental in is under siege. Beyond the fact that it was physically dangerous for us to even try to spend our last week there, food and resourves were limited, most restaurants and bars either closed or only open a few hours. Even the front desk at this hotel was reduced to only be open from 11am until 2pm...which also should forfeit the contract becUse 24 hour staff and security was offered as part of the stay. Expedia did the bare minimum to extract some sort of refund or hell...even an apology from Norus Apartments. I will be back in Santiago at some point in the future, and will make sure to book through another agency and not secure any Norus Apartment or any other holding this company may have in the area. Stay far away from this company.
Stayed 6 nights in Oct 2019
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value appartment

This property is very comfortable and a great location very close to all the restaurant and bars. I would definitely stay here again and recommend to anyone looking for a good value accommodation and very quiet
Stayed 2 nights in Sep 2019