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Hotel Gran Palace

Property class: 4

Photo gallery for Hotel Gran Palace

A spa area with a hot tub, a standing shower, and a ceiling light fixture.
A modern indoor pool area with a central hot tub, multiple seating areas, and a distinctive ceiling design.
A multi-story building with a sign for Hotel Gran Palacio, indicating it is a spa and convention center.
A hotel lobby with a reception desk, seating area, and a chandelier.
A buffet with various pastries, desserts, and beverages.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$118
9 Sept - 10 Sept

Explore the area

View map
Huerfanos 1178, Santiago, 8340420
  • Place, Plaza de Armas
    ‪4 min walk‬
  • Place, Santiago Town Square
    ‪6 min walk‬
  • Place, Palacio de la Moneda
    ‪7 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪19 min drive‬

Room options

View all photos for Room

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Room

A hotel room with a large bed, wooden headboard, two bedside tables, a nightstand, and a framed artwork above the bed.

Room

  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room

A hotel room with a large bed, wooden headboard, two bedside tables, a nightstand, and a framed artwork above the bed.

Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Large Single Beds
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a desk, a chair, and a bathroom visible through an open door.

Room

  • Sleeps 4
  • 2 Double Beds OR 4 Single Beds
  • Free Wi-Fi

View all photos for Room

A hotel room with a bed, a sofa, a dining table, and a chair. There is a window with curtains, a picture on the wall, and an air conditioning unit.

Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room

A hotel room with a large bed, a wooden headboard, a nightstand, a framed artwork, and a vase with flowers.

Standard Room

  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Double or Twin Room

A hotel room with a large bed, a wooden headboard, a nightstand, a framed artwork, and a vase with flowers.

Superior Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room

A hotel room with two beds, a desk, a chair, and a bathroom visible through an open door.

Family Room

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 6
  • 6 Single Beds OR 1 Queen Bed and 4 Single Beds
  • Free Wi-Fi

View all photos for Classic Room

A hotel room with a bed, a sofa, a dining table, and a chair. There is a window with curtains, a picture on the wall, and an air conditioning unit.

Classic Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

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About the area

Santiago

Hotel Gran Palace puts you in the heart of Santiago, within steps of Plaza de la Constitucion and Former National Congress. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .Enjoy the 24-hour gym and Hot tub. Additionally, you'll find free Wi-Fi in public areas, a conference centre and coffee/tea in a common area. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4-property class Downtown Santiago hotel include Plaza de Armas and Costanera Center.

What's nearby

  • Plaza de Armas - 4 min walk - 0.4 km
  • Santiago Town Square - 6 min walk - 0.5 km
  • Palacio de la Moneda - 7 min walk - 0.7 km
  • University of Chile - 10 min walk - 0.9 km
  • Santa Lucia Hill - 12 min walk - 1.0 km

Getting around

  • Armas Station - 6 min walk
  • Parque Almagro Station - 17 min walk
  • Santiago (SCL-Arturo Merino Benitez) - 17 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Café Bombay - ‬4 min walk
  • ‪Barani Cafe Lounge - ‬6 min walk
  • ‪Patio Centro - ‬5 min walk
  • ‪Dominó Agustinas - ‬4 min walk

About this property

Hotel Gran Palace

Hotel Gran Palace offers its guests an indoor pool, a hot tub, and a 24-hour fitness centre. There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi.

A business centre and 10 meeting rooms are available. Event space at this hotel measures 12917 square feet (1200 square metres) and includes a conference centre. Hotel Gran Palace also features coffee/tea in common area, concierge services, and laundry facilities. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Santiago hotel is smoke free.

  • 107 guestrooms or units
  • 12917 sq ft of conference space
  • 1200 sq. m of conference space
  • Buffet breakfast (free)
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • On-site shopping
  • Lift
  • No smoking on site
  • Dining venue
Hotel Gran Palace offers 107 air-conditioned accommodations with minibars and a safe. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a bath and hairdryers. This Santiago hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered on a daily basis and change of towels can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of USD 25

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Shopping

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 10 meeting rooms
  • Business centre
  • Conference centre (12,917 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during December, November, January, February, March and October:
  • Bar/Lounge
  • Business centre
  • Dining venue
  • Fitness facilities
  • Sauna
  • Spa
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 26.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: USD 26.0 per night
  • Hosted evening meal: USD 25

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 1:00 PM to 9:00 PM

Property is also known as

Hotel Gran Palace Santiago
Gran Palace Santiago
Gran Palace
Hotel Gran Palace Hotel
Hotel Gran Palace Santiago
Hotel Gran Palace Hotel Santiago

Frequently asked questions

What is the cancellation policy at Hotel Gran Palace?

Hotel Gran Palace offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Gran Palace?

As of 20 Aug 2026, prices found for a 1-night stay for 2 adults at Hotel Gran Palace on 9 Sept 2026 start from AU$118, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Gran Palace?

Yep, Hotel Gran Palace has a free self car park. Onsite parking is limited.

Does Hotel Gran Palace have a pool?

Hotel Gran Palace has an indoor pool. The pool is open 1:00 PM to 9:00 PM.

Does Hotel Gran Palace serve breakfast?

Yeah, complimentary buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Gran Palace?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Gran Palace?

Yep, you can grab a meal at Hotel Gran Palace's onsite restaurant.

What time are check-in & check-out at Hotel Gran Palace?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Hotel Gran Palace?

No, only service animals are allowed.

Hotel Gran Palace Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 81 out of 191 reviews
Rating 8 - Good. 72 out of 191 reviews
Rating 6 - Okay. 16 out of 191 reviews
Rating 4 - Poor. 13 out of 191 reviews
Rating 2 - Terrible. 9 out of 191 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Timothy Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and amazing location!
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Rafiq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Bruce

Good hotel in the Centre of the city.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Diego Axel

Liked: Amenities, property conditions & facilities
Nice stay good place
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Kedine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient. I recommend this hotel
Stayed 7 nights in Apr 2026
Verified review

8/10 Good

jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel centrally located,,,,,,,,,everything within walking distance pool was nice,,,,,.,staff very friendly,breakfastnice
Stayed 13 nights in Mar 2026
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. It’s very close to the old town so you can walk everywhere, and parking is close if needed. We had a really nice meal at the hotel restaurant, and there are plenty of other restaurants within walking distance too. It’s the perfect location!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Breakfast was good. Staff was helpful.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Erlinda

Liked: Cleanliness, staff & service, property conditions & facilities
breakfast ok. nearby shops ok
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Ruben Lazaro

Liked: Cleanliness
Very center shop’s nearby
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place construction in the rooms next to us was noisy
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Lee

Liked: Cleanliness, staff & service, amenities
Very friendly staffs, cleaning lady did excellent job to clean the room in indetails. Swimming pool/Spa is not as well mainteaned.
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Tom

Liked: Cleanliness, amenities, property conditions & facilities
All very nice
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

RICARDO

Liked: Staff & service
.
Stayed 3 nights in May 2026
Verified review

4/10 Poor

Sergio

Disliked: Staff & service, amenities
They had construction/remodeling going on, and it was loud all day; they never mentioned it.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Edwin

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless , the staff were helpful in finding activities in the area, they helped us with bus connections and subways. We needed to apply for our E-Visa for Brazil and were able to help us with the application. The swimming pool was a nice relax after a busy day. Breakfast in the morning was great, with alot of variety. The location is in the middle of downtown where most tourist attractions are, yet close to the subways and buses to explore further out.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Bruce

Yes.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Roxanne

Liked: Cleanliness
Disliked: Amenities
Nice staff, room was clean but showing its age. Vinyl flooring has been installed but they did a terrible job and degraded the room. Bathtub was a plus for this weary traveler.
Stayed 4 nights in Dec 2025
Verified review

4/10 Poor

Jay

Disliked: Amenities, property conditions & facilities
Room, particularly bathroom, smelled like a sewer but it was rated high. There was no coat hangers. Small refrigerator wasn't working. Then they moved me to another room next day and it was tad better. Certainly not a 3 star hotel as rated.
Stayed 3 nights in Nov 2025
Verified review

6/10 Okay

Nuno

Liked: Staff & service
Disliked: Room comfort
The hotel is sharing a building with other services, and the common area need refurbishing. The mattress is bad and bent, needs replacement. Same for pillows that are not soft, basically below the standard of 4 stars hotel. There was a kind of fan outside that was too loud during the night. The room is bad sound insulated. The customer service was very good and friendly.
Verified review

8/10 Good

jose antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desayuno bueno, buena situación
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Lidia karina de lourdes

Disliked: Staff & service
Un Hotel antiguo, falta remodelación, personal no agradable sin cortesía, desayuno para salir del paso, postres sin sabor cremas ácidas, y el personal del desayuno poco trato descortés, falta de protocolo y discreción, atención invasiva, falta de hospitalidad, a las 8pm desde la habitación solicitamos al 333 que necesitábamos 3 cucharas “ la respuesta fue suba al 10 piso, nosotros no subimos nada” servicio apresurado pésima organización. Para mejor entendimiento: Durante el desayuno se percibió una atención poco cordial y apresurada, con conversaciones operativas del personal frente a los huéspedes e interrupciones constantes, lo que afectó la experiencia y el ambiente de hospitalidad. Además, al informar problemas en la calidad de algunos postres, la respuesta del personal no fue adecuada.”, el dormitorio faltaba aseo, polvo, toallas antiguas, baños trizados, 0 protocolo de prevención de riesgo para sus huéspedes. Escuchamos todo de afuera ventanales no cierran hermetico, lo único bueno es la piscina temperada, y el check out el joven que me atendió para recibir las tarjetas, creo que andaba de mal humor “ diciéndome no se puede ir sin pagar los bebestibles y yo le dije estoy delante suyo usted cree que me voy arrancar” Pésima atención al cliente. Falta capacitación y control en recurso humano de su personal
Stayed 2 nights in May 2026
Verified review

8/10 Good

Socorro

Liked: Cleanliness, staff & service, property conditions & facilities
El personal muy amable La ubicación excelente para caminar por el centro de la ciudad
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Hilde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greit hotell midt i sentrum av Santiago. Litt lurere område på kvelden, men et par kvartaler unna hotellet var presidentpalasset, plaza de Armas og gågater med masse butikker og restauranter.
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

FERNANDO

Liked: Staff & service
Desayuno. Justo no mucha variedad. Hotel viejo. Lo único bueno la pileta
Stayed 3 nights in Apr 2026