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SureStay Hotel by Best Western Santa Cruz

2.5 star property
Hotel with free parking, near Santa Cruz Beach Boardwalk
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for SureStay Hotel by Best Western Santa Cruz

Desk, blackout curtains, iron/ironing board, free cots/infant beds
Outdoor pool, open 9 AM to 10 PM, pool umbrellas
Lobby
Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor | Bathroom
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Pool
    Pool
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi
  • Air conditioning
    Air conditioning
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping

Explore the area

Map
516 Water St, Santa Cruz, CA, 95060
  • Ocean Street
    2 min walk
  • Pacific Avenue
    9 min walk
  • Santa Cruz Museum of Art and History
    12 min walk
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    41 min drive

Similar properties

Room
Seaside Inn & Suites
Parking included
Free WiFi
Air conditioning
Housekeeping
4.2 out of 5, Very good, (617)
The price is AU$145
for 1 night
includes taxes & fees
6 Nov - 7 Nov
Seaside Inn & Suites

About the area

Santa Cruz

SureStay Hotel by Best Western Santa Cruz puts you in the centre of Santa Cruz, 2 km (1.3 mi) from Santa Cruz Beach Boardwalk and 4 km (2.5 mi) from Monterey Bay. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and express check-out. Added amenities include a seasonal outdoor swimming pool, a television in a common area and a vending machine. Self-service breakfast is available daily between 7:00 AM and 9:30 AM. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this Westside Santa Cruz hotel include Mystery Spot and Capitola Beach.

What's nearby

  • Ocean Street - 2 min walk
  • Pacific Avenue - 9 min walk
  • Santa Cruz Wharf - 3 min drive
  • Santa Cruz Beach Boardwalk - 4 min drive
  • Mystery Spot - 7 min drive

Getting around

  • Watsonville, CA (WVI-Watsonville Municipal) - 22 min drive

Restaurants

  • ‪Mariannes Ice Cream - ‬5 min walk
  • ‪Jack in the Box - ‬4 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Taqueria Los Pericos - ‬8 min walk

About this property

SureStay Hotel by Best Western Santa Cruz

Hotel with free parking, near Santa Cruz Beach Boardwalk
SureStay Hotel by Best Western Santa Cruz offers its guests an outdoor pool, a vending machine, and express check-out. WiFi is free in public spaces. SureStay Hotel by Best Western Santa Cruz also features a television in common area and pool umbrellas. Self parking is free.

This Santa Cruz hotel is smoke free.

  • 50 guestrooms or units
  • 2 levels
  • 2 buildings
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Television in lobby
  • No smoking on site
SureStay Hotel by Best Western Santa Cruz offers 50 accommodations with coffee/tea makers and a hairdryer. 40-inch LCD televisions come with premium satellite channels. Bathrooms include a bath and complimentary toiletries.

This Santa Cruz hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily self-serve breakfast available 7:00 AM to 9:30 AM for a fee

Family friendly

  • Free cot
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. 
    Masks are required in public areas for unvaccinated guests. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • The seasonal pool will open in March and close in October.
  • Pool access available from 9 AM to 10 PM
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Ramada Limited Hotel Santa Cruz
Ramada Limited Santa Cruz
Ramada Santa Cruz
Santa Cruz Ramada
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Ramada Limited Santa Cruz Hotel
Ramada Limited Santa Cruz
Surestay By Best Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel
SureStay Hotel by Best Western Santa Cruz Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

Frequently asked questions

Is parking available at SureStay Hotel by Best Western Santa Cruz?

Yep, SureStay Hotel by Best Western Santa Cruz has a free self car park and free RV/bus/truck parking.

How much does it cost to stay at SureStay Hotel by Best Western Santa Cruz?

As of 23 Oct 2024, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Santa Cruz on 6 Nov 2024 start from AU$153.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to SureStay Hotel by Best Western Santa Cruz?

The closest beach to SureStay Hotel by Best Western Santa Cruz is Capitola Beach (6.2 km).

Does SureStay Hotel by Best Western Santa Cruz have a pool?

SureStay Hotel by Best Western Santa Cruz has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 9 AM to 10 PM (Seasonal outdoor pool open from March to October).

Is SureStay Hotel by Best Western Santa Cruz family-friendly?

You bet! With amenities such as an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that SureStay Hotel by Best Western Santa Cruz is a hit with families.

Does SureStay Hotel by Best Western Santa Cruz serve breakfast?

Sure does, self-service breakfast is served daily between 7:00 AM and 9:30 AM.

Is there a free airport shuttle available at SureStay Hotel by Best Western Santa Cruz?

No, SureStay Hotel by Best Western Santa Cruz does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Hotel by Best Western Santa Cruz?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at SureStay Hotel by Best Western Santa Cruz?

No, only service animals are allowed.

SureStay Hotel by Best Western Santa Cruz Reviews

Reviews

6.4
Rating 10 - Excellent. 185 out of 1000 reviews" "
Rating 8 - Good. 247 out of 1000 reviews" "
Rating 6 - Okay. 236 out of 1000 reviews" "
Rating 4 - Poor. 174 out of 1000 reviews" "
Rating 2 - Terrible. 158 out of 1000 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Ramon

Travelled with family
Place was nice only thing I had an issue with was some outlets not working. The mini fridge and microwave were disconnected and nowhere to connect them. Other than that it was nice specially the breakfast they offer was really good!
Stayed 1 night in Jul 2024

10/10 Excellent

George

Stayed 4 nights in Jul 2024

2/10 Terrible

Shyann

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Screws on floor in bathroom. TV didn't work. First room was dirty. Switch to another room the AC didn't work. Switched to another one and stepped on a screw bathroom was dirty and TV didn't work
Stayed 1 night in Jul 2024

2/10 Terrible

Patricia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what I expected
Rarely anyone to ask for assistance at the front desk. Felt like I was staying at a motel. Not what I expected.
Stayed 1 night in Jun 2024

2/10 Terrible

JERLIN

Stayed 2 nights in Jul 2024

10/10 Excellent

Chad

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Pool was awesome on a hot day.
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 3 nights in Jul 2024

2/10 Terrible

danielle, antelope

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i don't even know where to start !!!! this was the most terrible experience iv ever had in a hotel stay ! motel 6 is even better then this place !!!!! we got sent to four different rooms because each room had actual people staying in them , then when they finally gave us a room that didn't have anyone actually in it the room had zero towels !!!! the pillow were little hard balls with cotton , the shower had no shampoo , no conditioner or body wash ! the floor was dirty !!! when we told the staff we needed towels they did not care to accommodate us , it was just awful !!! avoid this place if you can !!! all the staff needs to be replaced i think there is only 1 house keeper . it was just bad !! never again ever !!!
Stayed 1 night in Jul 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Perfect for the night.
Stayed 1 night in Jun 2024

10/10 Excellent

M

Liked: Cleanliness
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

2/10 Terrible

Sean

Room was filthy, door wouldn’t lock, hair in the beds. Disgusting. Hotel won’t answer the phone
Stayed 1 night in Jun 2024

8/10 Good

Kenia

Stayed 1 night in Jun 2024

10/10 Excellent

M

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

2/10 Terrible

Beatriz

Disliked: Cleanliness, property conditions & facilities
The room was dirty. TV and lights didn'work. No ventilation in the bathroom and the list just goes on.
Stayed 1 night in Jun 2024

6/10 Okay

Marieselda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad service
Room was fine but maybe st of the time there was no one in check in and surface . We have never had this situation before. That service was a D in our experience. As we had to go several times several times to get service.
Stayed 2 nights in May 2024

6/10 Okay

Erika

Travelled with family
Liked: Staff & service
Front was friendly. However there was no hot water on one of the days in the morning that we stayed there.
Stayed 2 nights in May 2024

10/10 Excellent

Galin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

10/10 Excellent

Zaira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

My

Stayed 2 nights in Apr 2024

2/10 Terrible

Irene

Stayed 1 night in Apr 2024

6/10 Okay

Yarelin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too noisy during the night but staff was wonderful and very accommodating to anything you needed
Stayed 1 night in Apr 2024

6/10 Okay

Mara

Travelled with family
Liked: Staff & service, amenities
Laura was so sweet and nice at check in. We were the first ones there so she gave us options on which room we’d like better which was very sweet! It looks like it was in the middle of remodeling so some areas looked nice but definitely needed a new paint job on the interior. It was quiet and comfortable. Location had a few homeless lurking about but overall stay way nice. Got the job done!
Stayed 1 night in Apr 2024

8/10 Good

Leigh Anne

Liked: Cleanliness, staff & service
Really nice staff! Renovated rooms.
Stayed 1 night in Apr 2024

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities