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SureStay Hotel by Best Western Santa Cruz

2.5 star property

Photo gallery for SureStay Hotel by Best Western Santa Cruz

Lobby
Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave
Exterior
Free toiletries, hair dryer, towels, soap
Lobby

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
The current price is AU$155
includes taxes & fees
16 June - 17 June

Explore the area

View map
516 Water St, Santa Cruz, CA, 95060
  • Place, Ocean Street
    ‪2 min walk‬
  • Place, Pacific Avenue
    ‪10 min walk‬
  • Place, Santa Cruz Beach Boardwalk
    ‪3 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪57 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

  • Sleeps 4
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

Standard Room, 1 King Bed, Refrigerator & Microwave, Ground Floor

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

About the area

Santa Cruz

SureStay Hotel by Best Western Santa Cruz puts you in the centre of Santa Cruz, 2.1 km (1.3 mi) from Santa Cruz Beach Boardwalk and 4 km (2.5 mi) from Monterey Bay. Highlights at this hotel include free continental breakfast, an outdoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and express check-out. Added amenities include a seasonal outdoor swimming pool, a television in a common area and a vending machine. Each morning free breakfast is served. There's also the convenience of free RV/bus/truck parking. .Attractions within a 15-minute drive of this Westside Santa Cruz hotel include University of California, Santa Cruz and Roaring Camp Railroads.

What's nearby

  • Ocean Street - 2 min walk - 0.2 km
  • Pacific Avenue - 10 min walk - 0.9 km
  • Santa Cruz Beach Boardwalk - 3 min drive - 1.8 km
  • Santa Cruz Main Beach - 3 min drive - 1.8 km
  • Santa Cruz Wharf - 3 min drive - 2.6 km

Getting around

  • Watsonville, CA (WVI-Watsonville Municipal) - 27 min drive

Restaurants

  • ‪McDonald's - ‬7 min walk
  • ‪Taqueria Los Pericos - ‬7 min walk
  • ‪Jack in the Box - ‬4 min walk
  • ‪Woodstock's Pizza Santa Cruz - ‬12 min walk
  • ‪Verve Coffee Roasters - ‬10 min walk

About this property

SureStay Hotel by Best Western Santa Cruz

Free breakfast is served daily. Public spaces have free WiFi. An outdoor pool, a vending machine, and express check-out are also featured at the business-friendly SureStay Hotel by Best Western Santa Cruz. Free self parking is available.

This Santa Cruz hotel is smoke free.

  • 50 guestrooms or units
  • 2 levels
  • 2 buildings
  • Continental breakfast (free)
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Express check-out
  • Television in lobby
  • No smoking on site
SureStay Hotel by Best Western Santa Cruz offers 50 accommodations with coffee/tea makers and a hairdryer. 40-inch LCD televisions come with premium satellite channels.

This Santa Cruz hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

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  • Pool
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  • Breakfast included
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The price is AU$248
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • At least 80% lighting from LEDs
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. 
    Masks are required in public areas for unvaccinated guests. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • The seasonal pool will open in March and close in October.
  • Pool access available from 9 AM to 9:00 PM
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Ramada Limited Hotel Santa Cruz
Ramada Limited Santa Cruz
Ramada Santa Cruz
Santa Cruz Ramada
Ramada Limited Santa Cruz Water Street Hotel Santa Cruz
Ramada Limited Santa Cruz Hotel
Ramada Limited Santa Cruz
Surestay By Best Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel
SureStay Hotel by Best Western Santa Cruz Santa Cruz
SureStay Hotel by Best Western Santa Cruz Hotel Santa Cruz

Frequently asked questions

Is parking available at SureStay Hotel by Best Western Santa Cruz?

Yep, SureStay Hotel by Best Western Santa Cruz has a free self car park and free RV/bus/truck parking.

How much does it cost to stay at SureStay Hotel by Best Western Santa Cruz?

As of 13 June 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Santa Cruz on 16 June 2026 start from AU$155, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to SureStay Hotel by Best Western Santa Cruz?

The closest beach to SureStay Hotel by Best Western Santa Cruz is Capitola Beach (6.2 km).

Does SureStay Hotel by Best Western Santa Cruz have a pool?

SureStay Hotel by Best Western Santa Cruz has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 9 AM to 9:00 PM (Seasonal outdoor pool open from March to October).

Is SureStay Hotel by Best Western Santa Cruz family-friendly?

You bet! With amenities such as an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that SureStay Hotel by Best Western Santa Cruz is a hit with families.

Does SureStay Hotel by Best Western Santa Cruz serve breakfast?

Sure does, free continental brekkie is on offer daily between 7:00 AM and 9:00 AM.

Is there a free airport shuttle available at SureStay Hotel by Best Western Santa Cruz?

No, SureStay Hotel by Best Western Santa Cruz does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Hotel by Best Western Santa Cruz?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at SureStay Hotel by Best Western Santa Cruz?

No, only service animals are allowed.

SureStay Hotel by Best Western Santa Cruz Reviews

Reviews

6.6
Rating 10 - Excellent. 227 out of 1004 reviews
Rating 8 - Good. 246 out of 1004 reviews
Rating 6 - Okay. 220 out of 1004 reviews
Rating 4 - Poor. 161 out of 1004 reviews
Rating 2 - Terrible. 150 out of 1004 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
This property of was perfect and I would definitely stay there again
Stayed 1 night in Mar 2026
Verified

8/10 Good

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am always made to feel welcomed and at home at this SureStay hotel. The beds are comfortable and the rooms are quiet. The location is an safe, easy walk to the downtown shops and restaurants. I look forward to my next stay.
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Nichole

Disliked: Cleanliness, amenities, property conditions & facilities
Staff, room & amenities
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Staff was excellent, room was clean and location was great.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Ed

Liked: Cleanliness, amenities, property conditions & facilities
Staff is very nice every time we stay there
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Michelle

Disliked: Property conditions & facilities
The bed was rock hard, rundown property. Decent enough if you're just needing somewhere to crash for the night.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Spotless!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

IRIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check-in, comfortable room, and everything was simple and easy. Great place for a quick stay!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and strong ac, easy parking and breakfast.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Teresita

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff… room had air conditioning and plenty safe parking
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Melvin

It was great
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful, quite, clean, and comfortable couldnt ask for more.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking was great. The Restaurants were very great. Really appreciated that it was so close to the Courthouse where I am attending 2 Trials.
Stayed 5 nights in Oct 2025
Verified

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
clean room, needs updating, more hooks or shelves or towel bars to keep items at hand.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely well kept and walkable spot that deserves the best recommendation from me
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Maribel

Liked: Cleanliness, staff & service, amenities
Easy parking and Easy check-in and clean room.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Leanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute booking easy check in and very friendly will definitely return on next visit to Santa Cruz.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Sam

Liked: Cleanliness, staff & service
Good location, clean.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Staff very friendly.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, very knowledgeable and friendly. Grounds were very well taken care of. You couldn’t get a better place for the price anywhere in Santa Cruz
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfy bed, the same cable system I have at home easy to use.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so comfortable! The size is perfect! The bed was so comfortable!
Stayed 1 night in Sep 2025
Verified

8/10 Good

Maria

Very clean,
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Jenna

Disliked: Cleanliness
Rooms were fairly clean but I saw a cockroach on the wall in my room. That caused me not to want to eat the complimentary breakfast. The beds were also uncomfortable. Parking can become quite the hassle if the parking lot is really full. More than likely wouldn’t stay again unless it was the only option.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Sandra

Liked: Amenities, property conditions & facilities
It’s a nice place
Stayed 1 night in Jun 2025