Bed bugs. I was given room 106, upon entry there was bleach fumes so I aired it out and was suspicious. Decided to look for signs of bed bugs and found a live bug. Staff told me they have NEVER had them. Plus the bug was full of blood and it got all over my hands, had to message PCP on mychart about that.
Rooms are dirty, they are not vacuumed behind beds etc its nasty. Anyway waz given 206, after having to insist on a new room, the guy working there really tried to say this has NEVER happened before. I found one dead one and larvae/babies. Returned to desk, staff then showed me a list of some kind that were treated for this and said they had treated them and begged me to try another room. I asked for a refund and instead he collected from expedia and cancelled my reservation and won’t answer phone. I panicked and didn’t take pics, take a chance if you want. I have zero reason to lie. This ruined my birthday trip. I barely had enough to find new lodging. He was fakely apologetic and lied about helping me get my money back from expedia because he took it. The place needs to be tented. Worse than lice. No breakfast, pools not heated and customer service person essentially lied and took my money.