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Mandarin Oriental, Tokyo

5.0 star property

Photo gallery for Mandarin Oriental, Tokyo

Sauna, hot tub, steam room, body treatments, aromatherapy
Property video
2 bars/lounges
Sauna, hot tub, steam room, body treatments, aromatherapy
Sauna, hot tub, steam room, body treatments, aromatherapy

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Pet-friendly
  • Air-conditioning
  • Gym
The current price is AU$1,072
26 Apr - 27 Apr

Explore the area

View map
2-1-1 Nihonbashi Muromachi, Tokyo, Tokyo-to, 103-8328
  • Place, Nihonbashi Mitsui Hall
    ‪1 min walk‬
  • Place, Tokyo International Forum
    ‪17 min walk‬
  • Place, Tokyo Imperial Palace
    ‪4 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪30 min drive‬

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About the area

Tokyo

A luxury stay in the heart of Tokyo awaits you at Mandarin Oriental, Tokyo, a recipient of the prestigious Conde Nast Gold List award in 2021. You'll be 2.8 km (1.7 mi) from Tokyo Imperial Palace and 2.9 km (1.8 mi) from Ueno Park. Highlights at this hotel include 9 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. Enjoy the 24-hour gym along with access to aerobics classes and yoga classes. 5920 square feet (550 square metres) of event facilities include 15 meeting rooms and conference space. Additionally, you'll find Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning buffet breakfast is served between 7 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .With a stay at this 5-property class Chuo hotel, you'll be 3.4 km (2.1 mi) from Tokyo Dome and 4.3 km (2.6 mi) from Sensoji Temple.

What's nearby

  • Nihonbashi Mitsui Hall - 1 min walk - 0.2 km
  • Nihombashi Mitsukoshi Main Store - 2 min walk - 0.2 km
  • Imperial Palace East Gardens - 13 min walk - 1.1 km
  • Tokyo International Forum - 17 min walk - 1.4 km
  • Tokyo Imperial Palace - 4 min drive - 2.7 km

Getting around

  • Mitsukoshimae Station - 4 min walk
  • Tokyo Station - 6 min walk
  • Tokyo (NRT-Narita Intl.) - 72 min drive

Restaurants

  • ‪日本橋 墨之栄 - ‬3 min walk
  • ‪千疋屋総本店 - ‬3 min walk
  • ‪千疋屋総本店 フルーツパーラー - ‬3 min walk
  • ‪Tully's Coffee - ‬4 min walk
  • ‪ビストロ石川亭 - ‬3 min walk

About this property

Mandarin Oriental, Tokyo

Mandarin Oriental, Tokyo offers its guests a full-service spa and a 24-hour health club. There are 9 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is available in public spaces for a fee.

Event space at this hotel measures 5920 square feet (550 square metres) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Mandarin Oriental, Tokyo. For a fee, parking is available.

This 5-star Tokyo hotel is smoke free.

  • 179 guestrooms or units
  • 9 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • 5920 sq ft of conference space
  • 550 sq. m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
Mandarin Oriental, Tokyo offers 179 accommodations with DVD players and minibars. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with premium digital channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

This Tokyo hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks, complimentary newspapers and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Mandarin Oriental, Tokyo is listed in the 2021 Condé Nast Traveller Gold List of the world's best places to stay.

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Property amenities

Internet

  • Available in all rooms: WiFi (JPY 1,500 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (JPY 1,500 per night)

Parking and transport

  • Covered valet parking on site (JPY 6,500 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: JPY 8,855 for adults and JPY 4,428 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 9 restaurants
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Fitness classes
  • Full-service spa
  • Pilates classes
  • Yoga classes

Family friendly

  • Baby bath
  • Baby toys
  • Changing table
  • Children's games
  • Children's toys
  • Dining table
  • DVD player
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • 5,920 square feet of conference space

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Area rugs in room
  • Hardwood flooring in room
  • Lift

More

  • Ballroom
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Heating (climate-controlled)
  • Laptop-compatible safe
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 20

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: JPY 22770 per accommodation, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 13000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 8855 for adults and from JPY 4428 for children
  • Fee for in-room wireless Internet: JPY 1500 per night (rates may vary)
  • Fee for wireless Internet in public areas: JPY 1500 per night (rates may vary)
  • Valet parking fee: JPY 6500 per day (in/out privileges)
  • Pet fee: JPY 22770 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 13000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. On-site parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Mandarin Oriental Tokyo Hotel
Mandarin Oriental Hotel Tokyo
Mandarin Oriental Tokyo
Tokyo Mandarin Oriental
Chuo Mandarin Oriental
Mandarin Oriental Chuo
Mandarin Oriental, Tokyo Hotel Chuo
Mandarin Oriental, Tokyo Japan
Mandarin Tokyo
Mandarin Oriental Tokyo
Mandarin Oriental, Tokyo Hotel
Mandarin Oriental, Tokyo Tokyo
Mandarin Oriental, Tokyo Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Mandarin Oriental, Tokyo?

Mandarin Oriental, Tokyo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mandarin Oriental, Tokyo?

As of 31 Mar 2026, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Tokyo on 26 Apr 2026 start from AU$1,072, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mandarin Oriental, Tokyo?

Yep, Mandarin Oriental, Tokyo has covered valet parking with in/out privileges for JPY 6500 per day.

Are there any beaches close to Mandarin Oriental, Tokyo?

The closest beach to Mandarin Oriental, Tokyo is Odaiba Beach Park (6.1 km).

Is there a spa on site at Mandarin Oriental, Tokyo?

Yep, there is an onsite spa at Mandarin Oriental, Tokyo. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

What luxury perks are available at Mandarin Oriental, Tokyo?

Mandarin Oriental, Tokyo features a full-service spa, a 24-hour health club and 9 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Mandarin Oriental, Tokyo a romantic place to stay?

A hot tub and romance packages, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Mandarin Oriental, Tokyo.

Is Mandarin Oriental, Tokyo family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as changing tables and baby baths in the guestrooms, it's no surprise that Mandarin Oriental, Tokyo is a hit with families.

Does Mandarin Oriental, Tokyo serve breakfast?

Yep, buffet breakfast is available daily from 7 AM to 10:30 AM.

Is there a free airport shuttle available at Mandarin Oriental, Tokyo?

No, Mandarin Oriental, Tokyo does not offer an airport shuttle service.

Is there a bar or restaurant at Mandarin Oriental, Tokyo?

Yep, Mandarin Oriental, Tokyo has 9 restaurants.

What time are check-in & check-out at Mandarin Oriental, Tokyo?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Mandarin Oriental, Tokyo?

Dogs are welcome at Mandarin Oriental, Tokyo, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 15 kg per pet.

Mandarin Oriental, Tokyo Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 379 out of 466 reviews
Rating 8 - Good. 60 out of 466 reviews
Rating 6 - Okay. 14 out of 466 reviews
Rating 4 - Poor. 8 out of 466 reviews
Rating 2 - Terrible. 5 out of 466 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff, superb breakfast. Didn’t manage to get reservation at Pizza on the 38th, but it is ok, we will try next time.
Stayed 2 nights in Dec 2025

2/10 Terrible

Abdulmohsen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Poor coordination and unacceptable check-out experience I booked Mandarin Oriental, Tokyo because my first experience with the brand (Barcelona) was excellent. Unfortunately, this stay did not meet expectations. The main issue was poor internal coordination—different staff gave conflicting information and I had to follow up repeatedly for simple requests. There was also confusion with my airport taxi: I was quoted one price, but after my luggage was loaded and I was seated in the taxi, I was told a completely different amount. At check-out, we were directed to exit through the back entrance due to an official delegation, and the team attempted to move us to another taxi despite our luggage already being in the original taxi arranged by the hotel. This was extremely frustrating and made us feel like an inconvenience rather than valued guests. For a hotel at this price point and reputation, this level of service and handling is unacceptable.
Stayed 2 nights in Dec 2025

10/10 Excellent

Suzy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2025

10/10 Excellent

Nakeva

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place was immaculate and the service was out standing. The location is also perfect for train travel. Location is connected to the G12 line.
Stayed 6 nights in Dec 2025

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities
Room was good and no denying it's a very good hotel, but started to show it's age and needs a refresh
Stayed 3 nights in Nov 2025

10/10 Excellent

MARIA

Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel with very friendly and helpful staff. The location is excellent. I would definitely stay here again.
Stayed 4 nights in Nov 2025

10/10 Excellent

julie

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property with first class staff and service that makes all the difference.
Stayed 5 nights in Sep 2025

10/10 Excellent

Deems, Honolulu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
first time - very impressed, but fell short of 5-stars IMHO.
Stayed 4 nights in Oct 2025

10/10 Excellent

Rotem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel The was was simple
Stayed 3 nights in Oct 2025

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing
Stayed 1 night in Oct 2025

10/10 Excellent

Ahmed

Stayed 4 nights in Sep 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remarkable service and experience.
Stayed 2 nights in Sep 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 2 nights in Sep 2025

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2025

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, property conditions & facilities
THANK YOU VERY MUCH TO MANDARIN ORIENTAL TOKYO AND THE WHOLE TEAM FOR THE SPECTACULAR HOSPITALITY AND KINDNESS. MY WIFE AND I WERE FORTUNATE TO STAY AT YOUR HOTEL. WE WILL RECOMMEND OUR FAMILY AND FRIENDS. WE WILL SEE YOU AGAIN SOON.
Stayed 3 nights in Aug 2025

10/10 Excellent

Enrique

Stayed 5 nights in Sep 2025

8/10 Good

Jean Seung

Location
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Travelled with partner
It is definitely a great place to stay. The subway station is right downstairs. Amazing department store right next door. Fantastic restaurants on site. And I could eat breakfast here everyday for the rest of my life!!!
View from our room
Lobby on 38th floor
Stayed 1 night in Aug 2025

8/10 Good

Safwan

Stayed 2 nights in Jul 2025

10/10 Excellent

Mohamed E

Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

WENDY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Dessislava

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and the staff was amazing. Everyone went beyond themselves to help and accommodate us. Recommend the hotel . I can’t wait to be back !
Stayed 7 nights in Jun 2025

10/10 Excellent

Alice

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Ziya, Levent Istanbul Turkey

Travelled with partner
Liked: Amenities, property conditions & facilities
Good hotel, but probably you do not get not what you’d expect from a Mandarin property. The concierge stuff was poor, hotel rooms need an upgrade.
Stayed 3 nights in Jun 2025