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DoubleTree by Hilton San Jose

4.0 star property
Hotel in San Jose with 3 restaurants and free airport shuttle

Photo gallery for DoubleTree by Hilton San Jose

Outdoor pool, pool umbrellas, pool loungers
Exterior
Club Room, 1 King Bed
View from room
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Bar
  • Housekeeping
  • Parking available
The current price is AU$225
includes taxes & fees
13 Sept - 14 Sept

Explore the area

View map
2050 Gateway Pl, San Jose, CA, 95110
  • PayPal Park
    ‪4 min drive‬
  • SAP Center at San Jose
    ‪4 min drive‬
  • San Jose McEnery Convention Center
    ‪5 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪14 min walk‬

Room options

View all photos for Suite, 1 King Bed, Balcony (Gateway)

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed, Balcony (Gateway)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout curtains

Club Suite, 1 King Bed, Accessible, Bathtub

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Pool View

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Balcony, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Accessible, Bathtub (Mobility)

Premium bedding, in-room safe, desk, blackout curtains

Club Room, 1 King Bed, Accessible, Bathtub (Mobility)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Pool View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Balcony, Pool View

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Balcony

Grand Suite, 1 King Bed, Balcony | Living area

Grand Suite, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility)

Combined shower/bathtub, designer toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub (Mobility)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Tower (Metro Tower)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Balcony, Tower (Metro Tower)

8.4 out of 10
Very good
(10 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Tower (Metro Tower)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Tower (Metro Tower)

7.2 out of 10
Good
(5 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Bathroom shower

Room, 1 King Bed, Accessible (Roll-in Shower)

7.6 out of 10
Good
(5 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Balcony

7.2 out of 10
Good
(34 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Club Room, 1 King Bed

Club Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds

Club Room, 2 Queen Beds

Club Room, 2 Queen Beds

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Superior Room, 2 Queen Beds

7.0 out of 10
Good
(45 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

San Jose

At DoubleTree by Hilton San Jose you'll be within a 10-minute walk of Casino M8trix and 4.1 km (2.5 mi) from PayPal Park. Highlights at this hotel include 3 restaurants, an outdoor swimming pool and a free airport shuttle. .For a drink, you can stop by the hotel's own lounge bar. Enjoy the 24-hour gym and pool loungers. 48000 square feet (4459 square metres) of event facilities include 10 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 4-property class Rosemary hotel include SAP Center at San Jose and San Jose McEnery Convention Center.

What's nearby

  • PayPal Park - 4 min drive - 4.3 km
  • SAP Center at San Jose - 4 min drive - 5.7 km
  • San Jose McEnery Convention Center - 5 min drive - 6.8 km
  • CSU San Jose State University - 5 min drive - 7.1 km
  • Santana Row Shopping Center - 7 min drive - 8.3 km

Getting around

  • San Jose College Park Station - 6 min drive
  • Karina Court Station - 12 min walk
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.) - 3 min drive

Restaurants

  • ‪Casino M8trix - ‬7 min walk
  • ‪Sprigs - ‬1 min walk
  • ‪Dough Burger - ‬9 min walk
  • ‪Starbucks - ‬16 min walk
  • ‪Starbucks - ‬8 min walk

About this property

DoubleTree by Hilton San Jose

Hotel in San Jose with 3 restaurants and free airport shuttle
DoubleTree by Hilton San Jose offers its guests an outdoor pool and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business centre and 10 meeting rooms are available. Event space at this hotel measures 48000 square feet (4459 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton San Jose. A roundtrip airport shuttle is free at scheduled times. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star San Jose hotel is smoke free.

  • 505 guestrooms or units
  • 10 levels
  • 3 dining venues
  • 48000 sq ft of conference space
  • 4459 sq. m of conference space
  • Built in 1982
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
DoubleTree by Hilton San Jose offers 505 accommodations with iPod docking stations and video game consoles. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

This San Jose hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Languages

Chinese (Mandarin), English, German, Japanese, Spanish

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Hyatt Place San Jose Airport

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  • Free airport shuttle
  • Pet-friendly
  • Free WiFi
4.4 out of 5, Excellent, 1,418 reviews
The price is AU$185
includes taxes & fees
1 Sept - 2 Sept
Hyatt Place San Jose Airport

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 5:00 AM to 11:00 PM at scheduled times
  • Uncovered parking on site (USD 30 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 25 for adults and USD 15 to 21 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 10 meeting rooms
  • 48,000 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels
  • IPod dock
  • Video game console

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 5 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay, plus a deposit of USD 75 per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 25 for adults and USD 15 to 21 for children
  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per day (rates may vary)
  • Uncovered self-parking fee: USD 30 per night (in/out privileges)
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel San Jose
DoubleTree Hilton San Jose
DoubleTree San Jose
Hilton DoubleTree San Jose
San Jose DoubleTree
San Jose DoubleTree Hilton
San Jose Hilton
San Jose Hilton DoubleTree
Doubletree By Hilton San Jose Hotel San Jose
DoubleTree Hilton San Jose Hotel
Doubletree By Hilton Jose Jose
DoubleTree by Hilton San Jose Hotel
DoubleTree by Hilton San Jose San Jose
DoubleTree by Hilton San Jose Hotel San Jose

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton San Jose?

DoubleTree by Hilton San Jose offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton San Jose?

As of 26 Aug 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton San Jose on 13 Sept 2025 start from AU$224.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton San Jose?

Yep, DoubleTree by Hilton San Jose has an uncovered self car park with in/out privileges for USD 30 per night. Onsite parking is limited.

Does DoubleTree by Hilton San Jose have a pool?

DoubleTree by Hilton San Jose has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What makes DoubleTree by Hilton San Jose a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at DoubleTree by Hilton San Jose.

Is DoubleTree by Hilton San Jose family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton San Jose is a hit with families.

Does DoubleTree by Hilton San Jose serve breakfast?

Yeah, full brekkie is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at DoubleTree by Hilton San Jose?

Yep, there's a free airport shuttle that runs from 5:00 AM - 11:00 PM at scheduled times.

Is there a bar or restaurant at DoubleTree by Hilton San Jose?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton San Jose?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

DoubleTree by Hilton San Jose Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 381 out of 1000 reviews
Rating 8 - Good. 183 out of 1000 reviews
Rating 6 - Okay. 163 out of 1000 reviews
Rating 4 - Poor. 133 out of 1000 reviews
Rating 2 - Terrible. 140 out of 1000 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Regina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pay parking lot numerous unsafe potholes.
Stayed 1 night in May 2025

6/10 Okay

JANE

Stayed 4 nights in May 2025

10/10 Excellent

Natali Garcia

Stayed 1 night in May 2025

10/10 Excellent

Dallas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Coleen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgusting

Stayed 1 night in May 2025

10/10 Excellent

Vladimir K

Travelled with family, Travelled with partner
Liked: Amenities
Great staff! Stayed here a number of times and the check in had always been easy. The folks at the bar/restaurant are always gracious as well.
Stayed 1 night in May 2025

6/10 Okay

Marie

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

No Good

The hotel needs a remodel for sure! Cleanliness was horrible! The group we went with found bed bugs. The pool outside was not well lit I actually slipped and fell into a palm tree. We normally go every year to this hotel and it seems to have gotten worse. I found a huge dead bug inside the public bathroom! We wouldn’t have stayed but we were at a convention. It’s unfortunate that service has gone down hill.
Stayed 1 night in May 2025

4/10 Poor

Caryn

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smelly

The carpet was smelly and they used too much air freshener to try to cover it up. My chair in my room either had a burn stain or a poop stain, I couldn't tell. Never again.
Stayed 1 night in May 2025

2/10 Terrible

Monique

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and old
Stayed 1 night in May 2025

2/10 Terrible

Janet

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs!!
Stayed 2 nights in May 2025

6/10 Okay

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like being charged for parking. It added $30 to the cost of the room. The last time I stayed there it was free. Aside from that I like it quite a lot, but that alone will be enough to make me look elsewhere.
Stayed 1 night in May 2025

4/10 Poor

Christopher Rey

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Jessica

Stayed 3 nights in Apr 2025

10/10 Excellent

Jeffrey

It’s alright
Stayed 1 night in Apr 2025

6/10 Okay

Sorabh

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms were outdated and smelling bad.
Stayed 1 night in Apr 2025

4/10 Poor

Amritpal

Stayed 1 night in Apr 2025

2/10 Terrible

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Chose lication for airpirt parking; sold out so had to pay $30. for overnigjt to park at airport. Then key doesn't work; go down to desk and they then said turn handle up (not down) to work - a heads up would have been nice.
Stayed 1 night in Apr 2025

10/10 Excellent

Don Lynn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The transport was terrible, we missed our flight but were lucky enough to find a spirit airline associate to rebook our flight for free the following day. Our return flight was delayed but a good flight, then had to wait an hour and a half for the shuttle from the embassy suite hotel parking to pick us up. We were tired after a four hour delay then having to wait that long to get to our car was very disappointing to say the least. The driver blamed traffic. Traffic at 7:30-9:00pm isn’t that bad. Other hotel shuttles had come and gone. Some twice. Don’t know what the problem was but totally unacceptable.
Stayed 3 nights in Apr 2025

8/10 Good

Suzy

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a very good stay here. The hotel was quiet and clean. Considering how close we were to airport, we didn’t hear a thing in our room.
Stayed 1 night in Apr 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Suzanne

Travelled with partner
Liked: Staff & service
Our room and floor looked a little tired and like it needed to be upgraded I was annoyed that there was no mini fridge in the room and no ice machine on our floor. The bed wasn’t very comfortable although the pillows were. Had a nice hot shower. Check in and check out was easy.
Stayed 1 night in Apr 2025

10/10 Excellent

Russell

Travelled with partner
Liked: Amenities, property conditions & facilities
The staff couldn’t have been more friendly and accommodating. They have a small dinning area near registration overlooking the pool that offers sushi for dinner and breakfast choices in the morning, both of which were excellent.
Stayed 1 night in Apr 2025

10/10 Excellent

Marcus

Stayed 2 nights in Apr 2025

8/10 Good

Mariana

Liked: Room comfort
Stayed 1 night in Apr 2025